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Integration configuration

Pandora FMS prerequisites

For the integration to work properly:

  • The Pandora server must have connectivity with the Service Now server web.

  • The Service Now API must respond within the maximum times set in the plugin (5 seconds).

  • Pandora FMS must be provided with a user in Service Now with sufficient permissions to create and close incidents via API.

The Pandora FMS user used must have, at least, AW access (Agent Write) on the group of agents that are going to trigger the alerts.

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