# Integration configuration

## Pandora FMS prerequisites

For the integration to work properly:

- The Pandora server must have connectivity with the Service Now server web.
- The Service Now API must respond within the maximum times set in the plugin (5 seconds).
- Pandora FMS must be provided with a user in Service Now with sufficient permissions to create and close incidents via API.

**The Pandora FMS user used must have, at least, AW access (Agent Write) on the group of agents that are going to trigger the alerts.**