Update ticket

Necessary arguments

-m (put)

-i (host) 

-us y -p o -t (user y password o solo token dependiendo de la autenticación)

-id (id ticket)

-tn (name ticket)

-tg (name group)

-tp (priority

-ts (status)

-tsub (subject)

-tb (content)

-tt (type)

-tc (customer)

-tnote (note)

 

Example manual execution :

python3 pandora_zammad.py -m put -id 3  -i pandoraplugin -t <token> -tn probando123 -tg Users -tp 3 -tt note -ts 2 -tsub <subject> -tb "el contenido de la incidencia" -tnote nota -tc <email>

 

The ticket will be updated with that id: