-
Alerts not working
Can someone help me configure my Pandora server to send alerts to an email address when the parameters are set? I have an alert set to an agent and to a module for the agent, but when the module fails an email is not sent. Any help would be greatly appreciated.
-
13 Replies
-
Can someone help me configure my Pandora server to send alerts to an email address when the parameters are set? I have an alert set to an agent and to a module for the agent, but when the module fails an email is not sent. Any help would be greatly appreciated.
Check that command pre-configured for email alert is working on your system. Do you have sendmail installed on it?. Check manually the command and rewrite if needed (different parameters or different command)
-
I have changed the command to read: echo Field3 | mail -s Field2 Field1
Field1=email address
Field2=Subject
Field3=Text of MessageWhen I run this from the command line it sends the email correctly, but the Agent Detail view always shows that the Status shows “at least one monitor fails” (Red Lightbulb) and the Alerts shows: “Alert not fired” (Green Circle)
Is there a setting to manually fire the alerts? Or where is the setting to automatically fire the alerts?
I want Pandora to ping a server, if it can’t reach the server then send an email. Settings are as follows:
Agent settings:
Module:remote_icmp_pr Module group1
Module namePING Module Interval60
Target IPxx.xx.xxx.xx TCP port0
SNMP OID Get Value SNMP Community
SNMP OID
TCP send TCP receive
Minimum Data0 Maximum Data0
CommentsAlert settings:
Alert type1
Min value0 Max value 0
DescriptionServer Down
Field #1 (Alias, name)user@mydomain
Field #2 (Single Line)RTP Down
Field #3 (Full Text)Check server
Time threshold300 Other
Min. number of alerts0 Max. number of alerts 0
Assigned module remote_icmp_proc -
I have changed the command to read: echo Field3 | mail -s Field2 Field1
Field1=email address
Field2=Subject
Field3=Text of MessageHave you tried this command using www-data (or equivalent) user ?, if it’s working, let’s go to another issue…
When I run this from the command line it sends the email correctly, but the Agent Detail view always shows that the Status shows “at least one monitor fails” (Red Lightbulb) and the Alerts shows: “Alert not fired” (Green Circle)
Is there a setting to manually fire the alerts? Or where is the setting to automatically fire the alerts?
I want Pandora to ping a server, if it can’t reach the server then send an email. Settings are as follows:
Agent settings:
Module:remote_icmp_pr Module group1
Module namePING Module Interval60
Target IPxx.xx.xxx.xx TCP port0
SNMP OID Get Value SNMP Community
SNMP OID
TCP send TCP receive
Minimum Data0 Maximum Data0
CommentsAlert settings:
Alert type1
Min value0 Max value 0
DescriptionServer Down
Field #1 (Alias, name)user@mydomain
Field #2 (Single Line)RTP Down
Field #3 (Full Text)Check server
Time threshold300 Other
Min. number of alerts0 Max. number of alerts 0
Assigned module remote_icmp_procYou need to setup max / min value, for example
min 1, max 1. Another value below min or above max, will fire alert.Max number of alerts needs to be defined. If timethreshold is 300, you could try with “2”.
Try again and tell us if works for you.
-
OK-I setup the max/min values and now the screen shows that the alert is being fired:
Type: eMail
Name: PING
Description: Server Down
Min/Max: 1/1
Time threshold: 300
Last fired: 2006-12-11 10:30:13
Times Fired: 29
Status: red lightHave you tried this command using www-data (or equivalent) user ?, if it’s working, let’s go to another issue…
I have tried this command from the command line and it works, but I don’t understand what you mean by “using www-data…”
-
OK-I setup the max/min values and now the screen shows that the alert is being fired:
Type: eMail
Name: PING
Description: Server Down
Min/Max: 1/1
Time threshold: 300
Last fired: 2006-12-11 10:30:13
Times Fired: 29
Status: red lightHave you tried this command using www-data (or equivalent) user ?, if it’s working, let’s go to another issue…
I have tried this command from the command line and it works, but I don’t understand what you mean by “using www-data…”
Yep, my fault, actually alerts are executed by Pandora Server, so if you execute with Root privileges, be sure that this command (sendmail…) works for thir user.
-
-
Yep, my fault, actually alerts are executed by Pandora Server, so if you execute with Root privileges, be sure that this command (sendmail…) works for thir user.
I am logged in as root on the server to test the system and admin on the pandora console interface.
The user that sends the mails is the same user that runs the Pandora Server Perl Script, so this user is the one who needs to have the privileges.
www-data user is the default user on Debian that runs the Apache Web Server.
Raul
-
-
I think I am in over my head. I am running Fedora Core 6, I am using postfix. I am not sure how to check/change the settings based on your suggestions:
On RH systems the default user is apache, and, by default, it has not any chance of send emails. So check it again.
&
The user that sends the mails is the same user that runs the Pandora Server Perl Script, so this user is the one who needs to have the privileges.
Like I said before, the command I have in the alert email is:
echo Field3 | mail -s Field2 Field1
Field1=email address
Field2=Subject
Field3=Text of Message
and this works from the command line when logged in as root. Do I need to allow PHP to use postfix to send the alerts, and if so how? -
-
-
-
