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Agent alert "hanging" in Tactical View
An agent fired a critical alert. Before the alert was resolved, we deleted the whole agent.
Even though the agent was deleted, the critical alert is still displayed in the Tactical View. The “agent-name”-column is empty, which makes sense because the agent no longer exists.
The problem now is, we cannot find a way to delete this alert out of Tactical View.
Any idea how to solve this issue would be greatly appreciated!
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1 Reply
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Hi,
The only option you have to delete the alert is through the database.
You can delete the alert via the database interface of the console:
The table where the configured alerts are stored is as follows:
talert_template_modules
You can search which ID is the one that corresponds to the configured alert and delete the corresponding row, here I leave you a SQL query so you can search all the results.
SELECT * FROM talert_template_modules;
Once you have the ID, you must use the following query to delete the fired alert (replace the XX with the alert ID).
DELETE FROM talert_template_modules WHERE id=XX;
Best regards,
Vic.
