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By creating an account you are agreeing to the Terms of Service and Privacy Policy.

Terms of Service

Terms of Use

We have provided the following terms of use, which govern how you may use our website

Acceptance of the Terms of Use

Welcome to pandorafms.com (together with any related websites, the “Website”), Site is owned and operated by Ártica PFMS S.L.U (“Artica”, “Company”, “we “ or “us”) Spanish Limited Company, with registered office in Spain, Calle Casas de Miravete 22-24. Parque empresarial Perez Iglesias, Edificio 24A, Planta 3 Oficina 3, 28031 Madrid. Registered in the Madrid Business Register Tomo 22025, Libro 0 Folio 170, Sección 8 Hoja M392648 inscripción 1ª, with Corporate Tax ID ES-B84491109.

By accessing and using the Site, you agree to these Terms of Use and our Privacy Policy, (“Privacy Policy”) and incorporated by reference herein.

If you do not accept these Terms, do not use the Site or any of its Content (defined below).

You represent to the Company that you are lawfully able to enter into contracts. If you are using this Website on behalf of a corporation or other entity, you represent that you have authority to bind such entity and acknowledge and agree that “you” as used herein shall include both you personally and the entity you represent. You and Artica are collectively referred to as the “Parties” and each is a “Party”.

Changes to the Terms of Use

The Company reserves the right to modify these Terms of Use at any time without giving you prior notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by these Terms of Use as modified. The last date these Terms of Use were revised is set forth below.

Subscription Agreement

For the avoidance of doubt, these Terms of Use govern your access to and use of the corporate Website(s), and do not govern the use of the hosted application and infrastructure monitoring service as well as other software services offered by Artica, which may only be accessed or used on a subscription basis pursuant to the applicable terms of service (which may vary depending on a number of factors, including whether or not the customer is an enterprise customer, operates as a managed service provider, or is purchasing the Service through a reseller) set forth in a written contract between the customer and Artica.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, works of authorship, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by SPAIN and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use and your consideration of Company’s products for use by your company only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such materials in memory incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and your consideration of the Company’s products for use by your company and not for further reproduction, publication, or distribution.
If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use and your consideration of the Company’s products for use by your company, provided you agree to be bound by our end user license agreement for such applications.

You must not:

Modify copies of any materials from this site.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have printed, copied, modified, downloaded or otherwise used or derivatives thereof. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed on the Website are the property of the Company or its affiliates or licensors. You may not use these Marks without the prior written permission of the Company. Pandora FMS, Artica, Integria IMS and eHorus are registered trademarks of Ártica PFMS S.L.U.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

In any way that violates Applicable Laws (including, but limited to, as set forth above).
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Website.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Website.

Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Third Party Services

The Website may make available, or third parties may provide, links to other websites, applications, resources, advertisements, Content or other products or services created, hosted or made available by third parties (“Third-Party Services”), and such third parties may use other third parties to provide portions of the Third-Party Service to you, such as technology, development or payment services. When you access or use a Third-Party Service, you are interacting with the applicable third party, not with us, and you do so at your own risk. The Company is not responsible for, and makes no warranties, express or implied, as to, the Third-Party Services or the providers of such Third-Party Services (including without limitation the accuracy or completeness of the information provided by such Third-Party Service or the privacy practices of any third party). Inclusion of any Third-Party Service or a link thereto on the Website does not imply approval or endorsement of such Third-Party Service. The Company is not responsible or liable for the Content or practices of any Third-Party Service or third party, even if such Third-Party Service links to, or is linked by, the Website.

Linking to the Website

No link shall be made to any page of this Website, except a direct link to the top page www.pandorafms.com without framing. In addition, any link to this Website must be immediately followed by notice to Artica e-mail at [email protected]. Moreover, if the Company deems your linking practices in relation to this Website to be inappropriate, the Company may provide notice to you concerning removal or modification of the inappropriate link, and your compliance with any and all requirements of the Company relating thereto. Upon notification to Artica of your link to the Website, as provided above, you may link to this Website unless and until Artica gives notice that you must discontinue linking to this Website

Privacy

Please review our Privacy Policy for the website (“Privacy Policy”), available at https://pandorafms.com/privacy-policy/ to learn about The Company information collection, usage and disclosures practices with respect to information collected by The Company through the Website.

Electronic Communications

When you visit the Website or send emails to The Company, you are communicating with The Company electronically; and you consent to receive communications from The Company electronically. The Company will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that The Company provides to you electronically satisfy any legal requirement that such communications be in writing.

Geographic Restrictions

Artica controls the Website from its offices in Madrid, Spain. If you use this website from other locations, you are responsible for compliance with local Applicable Laws. The Company makes no claims that the Website or any of its content is accessible or appropriate outside of Spain.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Governing Law

This Agreement will be interpreted, construed and enforced in all respects in accordance with Spanish legislation, without reference to its choice of law principles. Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Madrid, Spain, and the Parties expressly consent to personal jurisdiction and venue in those courts.

Contact

Please contact Artica at [email protected] with any questions regarding these Terms.

These Terms of Service were last updated April 2021.

Privacy Policy

Introduction

We take protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws, specially the GDPR. The following policy provides an easy to understand overview of how we ensure this protection and what kind of data is collected for what purpose.

Information about the Collection of Personal Data

Below we provide information about the collection of personal data when using this website and Pandora FMS. Personal data is any data that can personally reference you, such as your name, address, email addresses or user behavior.

Provider Identification

The service provider in accordance with spanish laws is Ártica PFMS S.L.U, located at Calle casas de Miravete 22-24
Parque empresarial Perez Iglesias, Edificio 24A, Planta 3 Oficina 3, 28031 Madrid with CIF ES-B84491109.

Data Security

We maintain technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are adjusted according to the latest technologies.

Collection of Personal Data for Informational Use

When you merely use the website for informational purposes, i.e. if you do not log in to use the website, register, or otherwise provide us with information, we do not collect any personal data, except for the data transmitted by your browser that enables you to access the website. This includes:

IP address

Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (specific site)
Access status / HTTP status code
Volume of data transmitted each time
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software
The country of origin for the visitor
All of these information is deleted after 30 days.

Collection of Personal Data for Use of the Product

By using Pandora FMS, it connect to our central system to check for new updates. Some information from your system is collected, and this includes your software version, current IP address, your email and user-id. This process does not collect any content data and cannot access the contents of your connection.

Information about the Use of Cookies

Furthermore, cookies are stored on your computer when you use our websites. Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to the agency that sets the cookie (in this case, us). Cookies cannot initiate programs nor deliver viruses to your computer. They serve only to make the internet service more user-friendly and effective. You can see more about the cookies used in our site at our cookie policy

We use cookies in order to be able to identify you for subsequent visits, if you have an account with us. Otherwise, you would have to log in again for every visit.

The information stored using cookies is stored separately from any additional data provided with us. In particular, the cookie data is not associated with your other data.

This website uses persistent cookies, among others. Persistent cookies are automatically deleted after a specified period that may differ depending on the cookie. The persistent cookies that we use persist for about 3 hours after the time they are no longer in use or after the browser is closed.

You are always able to delete the cookies in the security settings of your browser.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you enable IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. By order of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to the website operator.

The IP address transmitted by your browser as part of the Google Analytics will not be merged with other data from Google.

You may block cookies from being stored by adjusting the settings in your browser software; however, we would like to point out that in this case, you may not be able to use all of the features on this website to their full extent.

You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

This website uses Google Analytics with the extension “_anonymizeIp()”. As a result, IP addresses are processed in a shortened form and direct references to people can be excluded.

The use of Google Analytics is carried out in accordance with the conditions to which the German data protection authorities have agreed on with Google. Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: http://www.google.com/analytics/terms/us.html Overview on data protection: https://support.google.com/analytics/answer/6004245?hl=en as well as the privacy policy: http://www.google.de/intl/en/policies/privacy/

Use of Our Website Features

In addition to an informative use of our website, we offer various services that can be used based on interest. To do this, you must usually provide additional personal data that we will then use to provide the respective service. If extra voluntary details could be provided, these will be marked accordingly.

– Use of the “Contact” Feature
When you contact us via email or via the contact form, we will store your email address and, if you have provided them, your name and phone number in order to answer your questions.

– Use of the “Buy Now” Feature
If you buy our product through our website, we will collect and store your contact data (name, address, and email address), as well as which payment method you have chosen in order to be able to fulfill our obligations under the resulting business relationship. We don’t store any payment detailed information (like Credit Card ID), these details will be managed by a third party: Paypal or Stripe.

If you provide them, we will also store your company name, address and fiscal ID, phone number, as well as the selected country. This information will be used only to generate valid legal invoices for you and to comply with our fiscal authorities.

– Use of the “Subscribe” Feature for the Newsletter
If you wish to sign up for our newsletter, you will have to enter you email address in the appropriate field. We will then store your email address in order to send you our newsletter. You can unsubscribe at any time, and your email will be deleted from all of our databases.

– Use of the “Reply” Feature in the Blog
As part of our blog, you have the ability to add a comment under a post. In addition to the content of your comment, we request and store your name and email address. You can ask us to remove your posts from our blog.

– General Information on the Use of Contact Features
ARTICA is a globally active company. Our employees therefore have contact with many languages. It may be necessary to have the message that you enter into the text field translated through the use of translation tools, so that we can process every inquiry. This will only happen if absolutely necessary. Furthermore, your text will only be translated and used so that we can process it. Please make sure that you do not enter personal information here, if you have concerns about the translation process.

Consent and Limits to Use

When entering personal or business data (email address, names, addresses), the disclosure of your data is entirely voluntary. By entering this data, you indicate your consent that the entered data can be collected for the purposes of establishing contact or for the protection of our own legitimate business interests with regard to advising and supporting our customers and prospective customers. It will not be collected, processed, or used for any other purpose. This consent may be revoked with future effect at any time.

Such data will not be transferred to third parties unless this is specifically requested by yourself.

Data Transfer to Third Parties

We can transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be asked specifically about the transmission to the third parties before your data is forwarded.

In some cases, we use external service providers to process your data. We have chosen these providers carefully and have commissioned them in writing. They are bound by our directives and are regularly monitored by us. These service providers will not forward this data to third parties. Insofar as these service providers are located in the US, we will notify you of this in connection with the respective functions. This data processing is also carried out according to current law.

Comments on posts in the blog, among other things, are accessible to everyone. You should check your posts before publishing them in order to ensure that they do not contain information that is not intended for the public. You have to anticipate that your posts will appear in search engines and that they can be accessed globally without a purposeful call to our offering.

For persons to register for our newsletter who are not yet a customer of ours, we use a method called the double opt-in method. This means that after you enter your email address, we will send you a confirmation email to the specified email address where we will ask you to confirm that you want us to send you the newsletter. If you do not confirm within 24 hours, your application will be deleted automatically. If you confirm your desire to receive the newsletter, we will store your email address until you unsubscribe. Storing this is used solely for the purpose of being able to send you the newsletter. We also store your IP address and times when you register and confirm in order to prevent your personal data from being misused.

Your email address is the only piece of information required to send the newsletter. Providing additional (full name), specially marked information is voluntary and will be used solely to personalize the newsletter. This data will also be completely erased upon revocation.

Your consent for the newsletter to be sent can be revoked at any time. You can revoke your consent by clicking on the link provided in each newsletter email or by sending a message to the contact details given in the imprint.

Integration of Third Party Services

It is possible that third party content will be integrated from other websites within this website, such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics. This always presupposes that the providers of such content (hereinafter referred to as the “third-party provider”) detect the IP address of the user. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore necessary to present this content. We strive to use only such content whose respective providers use the IP addresses solely to deliver the content. However, we have no control over whether the third-party providers save the IP addresses for statistical purposes, for example. We inform users about this insofar as this is known to us.

We are always careful that the European standard for data protection is maintained in order to effectively protect your data.

Links

Our Site contains links to third party Internet sites. We make no representation whatsoever nor accept any responsibility about such sites nor have any control over them. Any third-party content or a link to a third-party site is for informational purposes only.

Applicable Law and Jurisdiction.

Any conflict arising out of or in relation to the application, interpretation or performance of these Terms and the use of the Website and Services, will be submitted exclusively to the jurisdiction of the Courts of Madrid, Spain.

Your Rights

You may contact us either in writing or by email at [email protected] in order to exercise the following rights to the extent your entitled to so under applicable law:

You may access your personal data to check and review such data.
You may request a copy of your personal data.
You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
You may object to the processing of your personal data;
You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.
You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data, check your country agency contact details at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
Should you have any questions, please contact [email protected]

This Policy contains links to sites and information that is not under Artica direct control. These links are therefore subject to change and Artica will review and update this Policy periodically to reflect such changes.

Use of the Website and Services.

You agree to use the Website and the Services in accordance with these Terms and applicable law. Specifically, you will not publish content in interactive areas (Wiki, blogs, forums, etc..) that is illegal in accordance with national, international or European Community law nor any content that violates good faith or any third party rights (including the intellectual property rights, image rights, reputation and honour, etc..)

User Content

You are solely responsible for all data and materials that you transmit to us or upload, post or otherwise publicly make available on the WIKI, BLOG and FORUM websites. Except with regard to data provided through the CONTACT form and the email provided for the NEWSLETTER subscription, you grant us a worldwide, irrevocable, royalty-free, nonexclusive, sublicensable license to use, reproduce, transform, publicly communicate and distribute any such content for the purposes of (i) displaying it on our Site, or (ii) distributing it, either electronically or via other media, to other Users. In no circumstances shall such content be attributable to us.

Responsibility for content.

We do not control or supervise any user content, except when required to by applicable law or competent court or administrative decision. We do however reserve the right to eliminate at any time any content that infringes or may infringe these conditions or prevent its display until proof is provided of ownership of the material provided or the legality of the Content.

Exclusion

We reserve the right to exclude any User from the Website and Services without prior warning should he/she breaches these Terms.

Address and contact information
Ártica PFMS S.L.U

Calle casas de Miravete 22-24
Parque empresarial Perez Iglesias
Edificio 24A, Planta 3 Oficina 3
28031 Madrid

Office phone: +34-915597222
General contact e-Mail: [email protected]
Data Privacy Officer (DPO): [email protected]

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