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  • Physical Agent – Windows 7

    Posted by RPICARD on July 7, 2009 at 19:57

    I am attempting to run a Agent on Windows 7 RC, Build 7100, 64-bit edition and when the service lanches I receive the following error in my system log:

    Faulting application name: PandoraAgent.exe, version: 0.0.0.0, time stamp: 0x49abaef6
    Faulting module name: msvcrt.dll, version: 7.0.7100.0, time stamp: 0x49eea5fe
    Exception code: 0xc0000005
    Fault offset: 0x000142ab
    Faulting process id: 0xe1c
    Faulting application start time: 0x01c9ff6662c7671a
    Faulting application path: C:Program Files (x86)pandora_agentPandoraAgent.exe
    Faulting module path: C:Windowssyswow64msvcrt.dll
    Report Id: a1c824ee-6b59-11de-bcde-00197ee0a9ad

    Sancho replied 15 years, 1 month ago 4 Members · 4 Replies
  • 4 Replies
  • suzdal

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    July 10, 2009 at 08:28
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    you are running an agent built for a 32 bits and you are running it on a 64 bits S.O.

  • cyberx

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    October 5, 2009 at 13:46
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    Hi.
    I’m also trying to run an Agent on Windows 7 (final) 32 bit. Same problem: the service starts and after a few seconds it crashes:

    Faulting application name: PandoraAgent.exe, version: 0.0.0.0, time stamp: 0x4ac9b256
    Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
    Exception code: 0xc0000005
    Fault offset: 0x000143f9
    Faulting process id: 0xf10
    Faulting application start time: 0x01ca4599f7d7ccbd
    Faulting application path: C:Program FilesPandoraAgentPandoraAgent.exe
    Faulting module path: C:Windowssystem32msvcrt.dll
    Report Id: 38782209-b18d-11de-8787-444553544200

    I already tried several agents (v2.0, v.2.1 and even a v3.0 beta) with the same result.
    So I decided to compile it myself (acording to http://openideas.info/wiki/index.php?title=Pandora:Windows_Agent  but not so «fine with a default installation», had to add 5 ou 6 packages). Same result.

    I put a copy of msvcrt.dll from XP in Pandora folder but it keeps using the system32. Is there a way to tell PandoraAgent to use another path for msvcrt.dll?

    Thanks.

  • cyberx

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    October 6, 2009 at 21:03
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    Well, good news (at least for me): the agent works in Windows 2008 Server x64. Since I don’t really need to monitor Windows 7 (it’s just my workstation) everything is OK now.

  • Sancho

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    October 7, 2009 at 18:33
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    Mmmm, we will work on windows 7 compatibility, I’ve made some tests and I get it running without problems, I don’t know if problem is the 64bit or other issue.