• Web Help desk software: Integria IMS

Help desk Software

Pandora FMS has its ideal partner in Integria IMS, a user-friendly and powerful helpdesk software, focused on WEB help desk and support in general, and is the perfect tool for a support or operations team. Needless to say, it integrates seamlessly with Pandora FMS.

Create tickets, and follow-up and intuitive visualizations.

Automate routine tasks and get notifications using powerful workflows.

Create, update and follow-up incidents via email.

Manage service quality, prioritize and automate responses according to SLAs, in order to achieve your company objectives.

web help desk

Personalize: adapt it to your requirements via multiple customizable fields.

Give feedback on your satisfaction using the quality evaluation system.

Security and permissions through group and role profiles.

Information at your fingertips. Use our intuitive interfaces to visualize trends and quickly discover if your service can be improved at any step of the service you provide.

More Integria IMS functions

 

Knowledge data base

A comprehensive system of articles, downloadable files, cataloged and with access control in keeping with WEB help desk.

Native monitoring with Pandora FMS

Monitor incidents status and generate alerts when SLAs aren’t met or problems start to snowball.

Integrate forms for clients

Onto their websites using APIs to work directly with Integria IMS.

Inventory system

Integrated with Pandora FMS agents. Keep tabs on all changes and updates on all your machines, integrating them into WEB help desk.

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