Innovation and Monitoring
Toshiba is a Japanese company dedicated to the manufacture of electronic devices; they offer complete hardware and software solutions to both retail and hospitality customers. hardware and software solutions to both retail and hospitality customers.
STARTING POINT
One of our main customers in the hospitality sector, to whom we provide a complete IT solution in their restaurants (cash registers, POS, content screens and self-service screens) and to whom we offer a solution that goes beyond hardware, with associated maintenance and support services, needed a monitoring tool to know the status of all the restaurants at all times.
The main need was to have the vending kiosks under control, since as they are remote machines they are not in continuous contact with the staff of the premises, which means that if a machine goes down, it cannot be fixed immediately.
āWe previously tested and discarded other monitoring tools, such as IBM, Spiceworks, or Zabbix; as they were difficult to configure and lacked functionalities to trace processes or collect logs, we finally opted for Pandora FMS, a solution with which we have undoubtedly been right.ā
Antonio Flores, Retail Support Manager, Toshiba
WHY PANDORA FMS?
As of today, our Pandora FMS has nothing to do with the implementation at the start, at the beginning of 2017.
Thanks to the flexibility and great scalability of the solution, we have been able to evolve the software based on our needs, which, as in most technology companies, are constantly changing.
One of the main strengths of Pandora FMS is precisely its after-sales service, as it is configured as a vital support when it comes to continue evolving our monitoring on a daily basis. It is worth noting that, in the case of other tools evaluated, the “buy the license and make a living” dynamic does not apply at all to Pandora FMS.
Toshiba develops its own retail software; something that is much easier to control thanks to Pandora FMS, which allows for seamless monitoring of proprietary applications. In addition, the Pandora FMS team has worked with Toshiba to develop more than 10 custom plugins, specific to the server and for retail kiosks.
The initial deployment was quite simple and fast; the only complexity resided in monitoring the check of the kiosk updates, since it takes into account databases, logs and a large number of associated monitors. It was finally possible to do this with the joint work of both teams.
PREMISES MONITORED
MODULES
MONITORED ELEMENTS
CUSTOM PLUGINS
PANDORA FMS BENEFITS
Increased resource efficiency. We have managed to improve the relationship with our main client, optimizing the quality of their services.
Thanks to the early detection of incidents, they offer a better service, an improvement in their reputation and a qualitative leap with respect to their competition.
All our clients’ departments agree that the availability and quality of services in their restaurants has improved thanks to the tool. We can now proudly say that we meet our SLA, providing excellent service standards.
Currently, and given the success of the tool, we are looking to implement Pandora FMS in more locations and we intend to make a leap outside Spain so that Toshiba globally provides the best possible service.
āWith Pandora FMS we have managed to reach 99.5% SLA thanks to its early warning; moreover, with its after-sales service, we have evolved the tool to a degree we did not believe possible. And furthermore, we have managed to extrapolate the monitoring to the rest of the services, granting greater efficiency.ā
Antonio Flores, Retail Support Manager, Toshiba
Doubts, suggestions or comments?
Does our proposal sound appealing?