When there is a setback, our support team contacts your development team to resolve it in record time.


We have developed Pandora FMS from scratch, developing multiple projects for clients in more than 40 countries.


We are experts in Pandora FMS. You won’t find a team like ours.

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Professional support

We include our professional support within the Enterprise license. We have been solving problems for over 10 years, providing our services to all types of companies, both locally and internationally.

Our monitoring software is constantly improving

We guarantee service continuity and offer support to the technical teams that manage Pandora FMS.

Fast and efficient professional support

Offered by the same people who develop Pandora FMS.


24/7 Support

Offered by Ártica ST engineers, creators of Pandora FMS.

Controlled SLA

Our support procedures include strict SLA monitoring.


We have a team of technicians who can assist you in both English and Spanish.

Support Levels

Troubleshooting Support Enterprise 24/7
Nº. issues per year Unlimited Unlimited
Support via web Yes Yes
Support via phone No 24/7
Max. Response Time (*) 4h Immediate
Emergency response No Yes
Consultation Support Enterprise 24/7
Remote troubleshooting Yes Yes
Performance optimization Yes Yes


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