https://pandorafms.com/manual/!783/ 2026-06-04T09:17:07+00:00 https://pandorafms.com/manual/!783/ https://pandorafms.com/manual/!783/_media/wiki/favicon.ico text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/01_pandora_itsm_installing?rev=1759534911&do=diff Installation Last update: June 2025. Version: 106 OUM Minimum requirements RequirementMinimumRecommendedDisk space 10 GB20 GBCPU2.4 GHz CPU - Dual CoreDepends on useRAM1 GB4 GBBase SystemEL 8 (RHEL 8, Rocky Linux 8, AlmaLinux 8), Ubuntu server 22.04. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/02_pandora_itsm_management?rev=1759534911&do=diff Management of users, permissions, groups Last update: June 2025. Version: 106 OUM Users and groups One of the most important features of Pandora ITSM is the possibility of working with different groups of users and that it allows access and display of separate elements, so that each group only sees its information and items, the content being invisible for the other groups. These user groups may be different departments, customers, or companies. This feature is generally known as a M… text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/03_pandora_itsm_updating?rev=1759534911&do=diff Pandora ITSM Upgrade Last update: June 2025. Version: 106 OUM In Pandora ITSM there are two ways for updating and installing all the necessary versions until the last released version is reached. The first one may be done through the graphical interface and the second one is intended for system administrators or by automated processes. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/04_pandora_itsm_interface?rev=1759534911&do=diff Pandora ITSM Interface Last update: June 2025. Version: 106 OUM Login screen See "Connecting for the first time", as the screens are different and additional steps must be carried out. The default credentials are: * User: admin. * Password: integria. Once valid login credentials are entered, the Web Console will display the main welcome page by default. This home page may also be customized by users, as explained in section text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/05_pandora_itsm_ticketing?rev=1759534911&do=diff Ticketing and Support Last update: June 2025. Version: 106 OUM A ticket may be understood as a generic incident to a support team, a question, to report a problem, etc. Tickets have a series of basic features such as the urgency or criticality of the issue, a title, the assigned group, and the users involved in it and their status, as well as advanced features such as the text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/06_pandora_itsm_workflow?rev=1759534911&do=diff Support and Workflow Last update: June 2025. Version: 106 OUM Pandora ITSM allows you to control your ticket workflow by Workflow rules and Status mapping. Workflow Rules Support → Workflow → Workflow rules menu. In this section, you may define custom rules for automated ticket management. Due to the power of this feature, only administrator users ( text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/07_pandora_itsm_email?rev=1759534911&do=diff Email support and management Last update: June 2025. Version: 106 OUM Pandora ITSM allows ticket creation or editing by sending emails. Email ticket management is based on the same principles of ACL as the Pandora ITSM interface itself. This feature is based on the mail queues configured in each of the groups. Therefore, the mail queues of the relevant groups must be previously configured (see text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/08_pandora_itsm_knowledge?rev=1759534911&do=diff Support and Knowledge Base Last update: June 2025. Version: 106 OUM Pandora ITSM allows the management of a Knowledge Base (KB). Its purpose is to keep useful information organized in articles that belong to a certain product, category, et cetera. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/10_pandora_itsm_downloads?rev=1759534911&do=diff Support and Downloads Last update: June 2025. Version: 106 OUM Pandora ITSM has a centralized Download environment, which enables file and software release distribution to its customers and users. All Downloads items must belong to a Category, which may be related to a group. This allows access control of different users. Also, Downloads are categorized into Folders. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/10_pandora_itsm_wiki?rev=1759534911&do=diff Wiki Last update: June 2025. Version: 106 OUM Wiki → Wiki menu. The Wiki is a very basic system for sharing information with other users. It contains formatted, structured text with external and internal hyperlinks. Pandora ITSM has an text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/11_pandora_itsm_inventory?rev=1759534911&do=diff Inventory and CMDB Last update: June 2025. Version: 106 OUM Inventory The Inventory feature provides all the utilities necessary to manage the available to the company, find out their location, their manufacturer, their support contracts, contact persons and phone numbers, references and serial numbers, etc. Inventory items can be associated to tickets, text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/12_pandora_itsm_crm?rev=1759534911&do=diff Customer Management CRM Last update: June 2025. Version: 106 OUM Customer Management The entire Customer relationship management or CRM part of Pandora ITSM is designed to support support support management by incorporating a database of contacts, companies and contracts. It is designed to keep an integrated follow-up of the management of support contracts, software licenses and their expiration dates. It can even be used to issue invoices more text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/13_pandora_itsm_projects?rev=1759534911&do=diff Project Management Last update: June 2025. Version: 106 OUM Pandora ITSM allows dynamic project management including planning, monitoring and reporting. So it is possible to plan times (and costs) and also to see project evolution over time thanks to the allocation of hours of the people collaborating in projects. This hour allocation may be done in detail, in the form of text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/14_pandora_itsm_time?rev=1759534911&do=diff Time management Last update: June 2025. Version: 106 OUM Pandora ITSM includes a feature that allows clocking in, i.e. users may click in, register the breaks they take during their workday, specify whether they are remote or on-site, and end their workday. A text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/15_pandora_itsm_reports?rev=1759534911&do=diff Reports Last modification: June 2025. Version: 106 OUM Introduction Pandora ITSM encompasses report types from different areas in one place and incorporates a that allows you to create for them quickly and an for sending them by e-mail (if necessary). text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/16_pandora_itsm_ai?rev=1759534911&do=diff Chatbot and Artificial Intelligence Last update: June 2025. Version: 106 OUM Introduction Pandora ITSM chatbot is made up of two services: a conversation or chat server (with its WEB client) and a conversational artificial intelligence engine (optional). text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/17_pandora_itsm_advanced?rev=1759534911&do=diff Advanced settings Last update: June 2025. Version: 106 OUM Settings Menú Setup → Setup. Once you have finished modifying the token values, click Update to save the changes in the database. General setup Setup → Setup → General setup text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/18_pandora_itsm_pandorarc?rev=1759534911&do=diff Integration with Pandora RC Last update: June 2025. Version: 106 OUM Pandora RC (formerly called eHorus) is a remote computer management system that relies on the cloud (Software as a Service or SaaS) to connect to computers, regardless of changes in IP address, firewalls or other network changes. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/19_pandora_itsm_gitlab?rev=1759534911&do=diff GitLab Pandora ITSM allows the display of tickets created in GitLab®. Thanks to this feature, all tickets within the same tool will be merged. Setup Setup → Setup → GitLab menu. In order to access the GitLab® ticket listing, the Enable GitLab option must be enabled. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/20_pandora_itsm_pandorafms?rev=1759534911&do=diff GitLab PITSM 2881 . Integration with Pandora FMS Last update: June 2025. Version: 106 OUM Pandora FMS is a monitoring software aimed at all types of environments. It is currently fully integrated, since from Pandora FMS you may create and close tickets manually or automatically through alerts or event responses, as well as see and edit them from the section conceived for that purpose. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/21_pandora_itsm_api?rev=1759534911&do=diff Pandora ITSM API Last update: June 2025. Version: 106 OUM API 2.0 version (current) Version 101 or later. Security * SSL connections must be used to prevent sensitive information from being viewed by third parties on the network. * text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/22_pandora_itsm_versions?rev=1759534911&do=diff Versioning of Pandora ITSM Correspondence table between the different Pandora ITSM Enterprise updates in relation to Version/Offline Update Manager (OUM)/Minor Release (MR) /Date. Version OUM MR Date 5.0.10610610602 Jun. 20255.0.1051059810 Feb. 20255.0.1041049707 Jun. 20245.0.103 text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/23_pandora_itsm_glossary?rev=1759534911&do=diff Glossary Last update: June 2025. Version: 106 OUM Definitions The purpose of this glossary is to unify and define in detail all the definitions of terms commonly used in Pandora ITSM. ACL * Determine user permissions. * In PITSM they are defined by assigning a user text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/24_pandora_itsm_email_mso365?rev=1759534911&do=diff Integration with Microsoft Office 365 mail server protocols Last update: June 2025. Version: 106 OUM Creating application and obtaining identifiers First, log into the https://portal.azure.com/ portal and search for Azure Active Directory®. It is recommended to implement text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/25_change_management?rev=1759534911&do=diff Change Management Last update: June 2025. Version: 106 OUM Introduction Change management in IT is an essential process to ensure that modifications to the technological infrastructure, software, processes and information systems are planned, controlled and executed in a structured manner. Its main objective is to minimize risks and negative impacts on the organization's services. text/html 2025-10-03T23:41:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!783/en/documentation/10_pandora_itsm/start?rev=1759534911&do=diff Pandora ITSM 10_pandora_itsm index