https://pandorafms.com/manual/!777/ 2026-06-07T08:20:01+00:00 https://pandorafms.com/manual/!777/ https://pandorafms.com/manual/!777/_media/wiki/favicon.ico text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/01_pandora_itsm_installing?rev=1727980867&do=diff Installation Minimum requirements RequirementMinimumRecommendedDisk space 10GB20GBCPU2.4Ghz CPU - Dual CoreDepends on useRAM1GB4GBBase SystemCentOS 7, EL 8 (RHEL 8, Rocky Linux 8, AlmaLinux 8), Ubuntu server 22.04.MySQL8 or laterPHP8 or laterWeb Browsers text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/02_pandora_itsm_management?rev=1727980867&do=diff Management of users, permissions, groups Users and groups One of the most important characteristics of Integria IMS is the possibility of working with different groups of users and that it allows access and visualization of independent elements, so that each group only visualizes its information and elements, the content being invisible. from the other groups. These user groups can be different departments, customers, or companies. This feature is generally known as a Multitenant environment… text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/03_pandora_itsm_updating?rev=1727980867&do=diff Pandora ITSM Upgrade In Pandora ITSM there are two types of updates to obtain and install all the necessary versions until the last published version is reached. The first one can be done through the graphical interface and the second one is intended for system administrators or by automated processes. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/04_pandora_itsm_interface?rev=1727980867&do=diff Pandora ITSM Interface Login screen See "Connecting for the first time", as the screens are different and additional steps must be carried out. The default credentials are: * User: admin. * Password: integria. Once valid login credentials are entered, the Web Console will display the main welcome page by default. This home page can also be customized by users, as explained in section text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/05_pandora_itsm_ticketing?rev=1727980867&do=diff Ticketing and Support A ticket can be understood as a generic incident to a support team, a question, to report a problem, etc. Tickets have a series of basic characteristics such as the urgency or criticality of the issue, a title, the assigned group, and the users involved in it and their status, and advanced features such as the text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/06_pandora_itsm_workflow?rev=1727980867&do=diff Support and Workflow Pandora ITSM allows you to control the workflow of your tickets by Workflow rules and Status mapping. Workflow Rules Menu Support → Workflow → Workflow rules. In this section you can define custom rules for automated tickets management. Due to the power of this functionality, only administrator users ( text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/07_pandora_itsm_email?rev=1727980867&do=diff Email support and management Pandora ITSM allows the creation and edition of tickets by sending emails. Email ticket management is based on the same principles of ACL as the Pandora ITSM interface itself. This functionality is based on the mail queues configured in each of the groups. Therefore, the mail queues of the relevant groups must be previously configured (see text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/08_pandora_itsm_knowledge?rev=1727980867&do=diff Support and Knowledge Base Pandora ITSM allows the management of a Knowledge Base (KB). Its purpose is to keep useful information organized in articles that belong to a certain product, to a category, and so on. Knowledge Base Menu Support → Knowledge base → Browse text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/10_pandora_itsm_downloads?rev=1727980867&do=diff Support and Downloads Pandora ITSM has a centralized Download environment, which allows the distribution of files and software releases to its customers and users. All Downloads items must belong to a Category, which may be related to a group. This allows access control of different users. Also, Downloads are categorized into Folders. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/10_pandora_itsm_wiki?rev=1727980867&do=diff Wiki Back to Pandora FMS documentation index The Wiki is a very basic system for sharing information with other users, it contains formatted, structured text with external and internal hyperlinks. Being editable, it is a simple tool for collaboration and information sharing that supports the following functionalities: text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/11_pandora_itsm_inventory?rev=1727980867&do=diff Inventory and CMDB Back to Pandora FMS documentation index Inventory The Inventory functionality provides all the utilities necessary to manage the entire set of objects available to the company, find out their location, their manufacturer, their support contracts, contact persons and telephone numbers, references and serial numbers, etc. Inventory objects can be associated to tickets, text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/12_pandora_itsm_crm?rev=1727980867&do=diff Customer Management CRM Back to Pandora FMS documentation index Customer Management All of the customer management part (Customer relationship management or CRM) of Integria IMS is designed to support support management by incorporating a database of contacts, companies and contracts. It is designed to be able to carry out an integrated follow-up of the management of support contracts, software licenses and management of their expiration dates. It can even be used to issue invoices, but In… text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/13_pandora_itsm_projects?rev=1727980867&do=diff Project Management Back to Pandora FMS documentation index Integria IMS allows dynamic project management that includes planning, monitoring and reporting. So it is possible not only to plan (times and costs), but to see the evolution of the projects over time thanks to the imputation of hours of the people who collaborate in the projects. Said imputation of hours can be done in detail, in the form of Work Units ( text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/14_pandora_itsm_time?rev=1727980867&do=diff Time Management Back to Pandora FMS documentation index Integria IMS includes a functionality that allows “clocking in”, that is, users can record the beginning of their work activity, the breaks they take during their workday, specify whether they are remote or at the workplace and end their workday . For the elaboration of a historical and access to the activity of the personnel, we have the reports that can be monthly or weekly. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/15_pandora_itsm_reports?rev=1727980867&do=diff Reports Back to Pandora FMS documentation index The reports section brings together reports from different areas: support, time management and projects. It also incorporates a custom report creator using SQL queries and a report scheduler to be able to schedule the creation and delivery of reports automatically from time to time. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/16_pandora_itsm_ai?rev=1727980867&do=diff Chatbot and Artificial Intelligence Introduction The Pandora ITSM chatbot is made up of two services: a conversation or chat server (with its WEB client) and a conversational artificial intelligence engine (optional). The artificial intelligence engine can be used to learn from the information entered into the text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/17_pandora_itsm_advanced?rev=1727980867&do=diff Advanced settings Settings When you have finished modifying the tokens values, you must press Update button to save the changes in the database. General Settings Menu Setup → Setup → General setup. * Language: Global language for the system (default text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/18_pandora_itsm_pandorarc?rev=1727980867&do=diff Integration with eHorus Back to Pandora FMS documentation index Integration with eHorus eHorus (currently called Pandora RC) is a remote computer management system that is based on the “cloud” (Software as a Service or SaaS) to connect to them, regardless of changes in the IP address, firewalls or other changes that occur in the network. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/19_pandora_itsm_gitlab?rev=1727980867&do=diff GitLab Back to Pandora FMS documentation index Integria IMS allows the visualization of tickets created in GitLab. Thanks to this functionality, you can have visibility of all tickets within the same tool. Settings In order to access the list of GitLab tickets, the first thing we have to do is activate it in the text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/20_pandora_itsm_pandorafms?rev=1727980867&do=diff Integration with Pandora FMS Pandora FMS is monitoring software aimed at all types of environments. It is currently fully integrated, since from Pandora FMS you may create and close tickets manually or automatically through alerts or event responses, as well as see and edit them from the section prepared for this purpose. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/21_pandora_itsm_api?rev=1727980867&do=diff Integria IMS API Back to Pandora FMS documentation index The external Integria IMS API is used by making remote calls via HTTP or HTTPS on the file /include/api.php . With this method it is possible to integrate third-party applications with Integria IMS. The use of the API is done through a call with defined parameters that returns a value or a list of values. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/22_pandora_itsm_versions?rev=1727980867&do=diff Versioning of Pandora ITSM Correspondence table between the different Pandora ITSM Enterprise updates in relation to Version/Offline Update Manager (OUM)/Minor Release (MR) /Date. Version OUM MR Date 5.0.1041049707 jun. 20245.0.1031039601 apr. 20245.0.1021029517 jan. 20245.0.101 text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/23_pandora_itsm_glossary?rev=1727980867&do=diff Glossary Back to Pandora FMS documentation index Definitions The purpose of this glossary is to unify and define in detail all the definitions of terms commonly used in Integria IMS. ACL * Determine user permissions. * In IIMS they are defined by assigning a user User mode over a group. text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/24_pandora_itsm_email_mso365?rev=1727980867&do=diff Integration with Microsoft Office 365 mail server protocols Back to Pandora FMS documentation index Page under construction, sorry for the inconvenience. Creation of application and obtaining of identifiers You must first sign in to the portal at https://portal.azure.com/ and search for Azure Active Directory. It is recommended to implement text/html 2024-10-03T18:41:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://pandorafms.com/manual/!777/en/documentation/10_pandora_itsm/start?rev=1727980867&do=diff Pandora ITSM 10_pandora_itsm index