{"id":6872,"date":"2022-02-18T09:44:12","date_gmt":"2022-02-18T08:44:12","guid":{"rendered":"https:\/\/prewebs.pandorafms.com\/library\/?p=6872"},"modified":"2022-02-18T11:53:55","modified_gmt":"2022-02-18T10:53:55","slug":"pandora-zendesk","status":"publish","type":"post","link":"https:\/\/pandorafms.com\/library\/pandora-zendesk\/","title":{"rendered":"Pandora Zendesk \"enterprise\""},"content":{"rendered":"

Plugin to integrate the Zendesk ticketing system into Pandora<\/p>\n

Type: Agent plugin<\/p>\n

With this plugin you can create, update and delete tickets, from terminal, or from the PandoraFMS console.<\/p>\n

Parameters<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Method<\/td>\n-m<\/td>\nget,post,put o delete<\/td>\n<\/tr>\n
host<\/td>\n-i, –ip<\/td>\nname zendesk site<\/td>\n<\/tr>\n
user<\/td>\n-us<\/td>\nname user (email)<\/td>\n<\/tr>\n
password<\/td>\n-p<\/td>\npass\u00a0 API<\/td>\n<\/tr>\n
token<\/td>\n-t<\/td>\ntoken +API<\/td>\n<\/tr>\n
ticket name<\/td>\n-tn<\/td>\nname ticket<\/td>\n<\/tr>\n
ticket comment<\/td>\n-tb<\/td>\ncontent ticket<\/td>\n<\/tr>\n
ticket id<\/td>\n-id<\/td>\nid ticket<\/td>\n<\/tr>\n
ticket status<\/td>\n-ts<\/td>\nnew,open,hold, pending,solved o closed<\/td>\n<\/tr>\n
ticket priority<\/td>\n-tp<\/td>\nurgent,high,normal o low<\/td>\n<\/tr>\n
ticket type<\/td>\n-tt<\/td>\nproblem, incident,question, task<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Samples<\/strong><\/p>\n

Open issue<\/p>\n

python3 pandora_zendesk.py -m post -i pandoraplugin -us email -p api-pass -tn \"manual\" -tb \"esto es el contenido de la incidencia\" -tp urgent -tt \"question\" -ts new<\/code><\/p>\n

Update issue<\/p>\n

python3 pandora_zendesk.py -m put -i pandoraplugin -us email -p -id 19 -tn \"yea22h\" -tb \"Comg\" -tp urgent -tt \"question\" -ts new<\/code><\/p>\n

Delete issue<\/p>\n

python3 pandora_zendesk.py -m delete -i pandoraplugin -us email -p api-pass -id 4<\/code><\/p>\n

Documentation<\/strong>
\nEN: Pandora Zendesk EN<\/a>
\nES: \u00a0Pandora Zendesk ES<\/a><\/p>\n

Article about the plugin on the pandora blog.<\/strong><\/p>\n

EN: https:\/\/pandorafms.com\/blog\/zendesk-plugin\/<\/a><\/p>\n

ES:\u00a0https:\/\/pandorafms.com\/blog\/es\/plugin-de-zendesk\/<\/a><\/p>\n

 <\/p>\n

Only enterprise users can view the download links.<\/p>\n","protected":false},"excerpt":{"rendered":"

Plugin to integrate the Zendesk ticketing system into Pandora Type: Agent plugin With this plugin you can create, update and delete tickets, from terminal, or from the PandoraFMS console. Parameters Method -m get,post,put o delete host -i, –ip name zendesk site user -us name user (email) password -p pass\u00a0 API token -t token +API ticket […]<\/p>\n","protected":false},"author":4033,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[45],"tags":[1056,1057,1058],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/posts\/6872"}],"collection":[{"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/users\/4033"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/comments?post=6872"}],"version-history":[{"count":0,"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/posts\/6872\/revisions"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/media?parent=6872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/categories?post=6872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pandorafms.com\/library\/wp-json\/wp\/v2\/tags?post=6872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}