Madrid digital logo

Digital administration

Data Pandora
Data Pandora
Madrid digital logo

Digital administration

Data Pandora
Data Pandora

“Pandora FMSの導入により、我々は知識を自動化し、診断時間を最大限に短縮し、思い込みや根拠のない理論をなくし、自信を持って仕事をすることができるようになりました。”

Lorenzo Canales, Head of the Monitoring and Infrastructure Service Support Unit of Madrid Digital

マドリッド地域行政の監視

Madrid Digital は、マドリッド州のデジタル管理機関であり、情報管理のための物理的・論理的設備の管理・維持に加えて、この公共団体の様々な部門や機関のコンピュータ機器、通信、アプリケーション、セキュリティのニーズを確実に満たすことを目的としています。

この機関は、マドリッド州のデジタル化を遂行し、さまざまなプラットフォームやアプリケーションを通じて市民に最高のサービス、情報、品質を提供しています。

foto madrid digital 3

計測の重要性

私たちが最初に考えたのは、必要な技術情報をすべて収集し、発生したイベントを確実に管理できる監視システムでした。これは、一般的・基本的なものから私たちの組織に特化したより複雑なものまでを多くの手法で測定し、通信エレクトロニクス、情報システム、デバイス、ビジネスプロセス、統合的なトランザクション、特定のまたは商用のソフトウェア、異なるタイプのセンサーなど、非常に多様な技術環境をまとめるものです。

さらに、Pandora FMS のイベント管理を私たちのインシデントライフサイクルと統合することができました。Pandora FMS は、私たちのワークフロープラットフォームの一部として、戦略的なインシデントの登録を自動的に行います。

したがって、私たちの担当者はPandora FMSを知る必要がありません。特定の部門におけるイベントは、通常の課題コンソールで表示・管理され、高可用性が求められるサービスの場合には、電話をかけることもできます。

様々な性質を持つ大規模なIT機関は、技術的に非常に変化の激しいライフサイクルのため、常に変化に合わせた対応が必要であり、品質の向上も行っていく必要があります。

プロフェッショナルサポートや人的コストは、どの監視ソリューションでも優先して必要なものですが、Pandora FMS(およびÁrtica ST)が提供する柔軟性、サポート、費用は、他の競合製品と比べてもより私たちの期待に応えてくれるものでした。

“The motto of Pandora FMS is 100% true, they are flexible without charging you lots of money.“

MONITORING WITH PANDORA FMS

We were aware that the perception of success in a large organization (regarding monitoring) sometimes generates frustration or an unequal perception depending on each department, so we have tried to go step by step in meeting specific requirements bottom-up. Eventually, this has provided a very accurate vision of the problems, and has prepared us to evolve our technological life cycle when required, “feeding Pandora FMS” with the changing needs of our organization.

With Pandora FMS, we currently monitor more than 500 servers / devices and approximately 120,000 individual metrics. We have a large number of specific collections that are specific to these entities: Tomcat application servers, Weblogic, Jboss; Apache web servers, IIS; cache servers; BBDD SQLSERVER, ORACLE, INFORMIX; commercial products; network electronics, switches, loadBalancing, firewalls; UPS; several sensors; business processes; transactions and use cases; etc.

While we have used features and plugins from the Enterprise version or specific proposals from Ártica PFMS, we have also developed our own solutions,

SERVERS/DEVICES

METRICS

collections of metrics, scripts and multiple integrations. In that regard, and given the adaptability of the tool, almost 75% of our measurements are born out of plugins and integrations made by ourselves.

In addition, we complemented the entire technology monitoring environment with regular User Experience monitoring through the integration of Pandora FMS with Selenium. As a result, we can integrate our entire issue life cycle for the early detection of any relevant events, so that in a single tool (Pandora FMS) we are able to control all our applications and strategic services, on a large scale and with one level of important automation.

Merging information on service events, added to technological merging, means that the time of diagnosis and recovery of the service has been considerably reduced.

“We have managed to get the most out of Pandora FMS thanks to the set of plugins and Enterprise features and scripts developed by us.“

CITIZENS ARE THE ONES THAT BENEFIT MOST

Indirectly, we have all benefited from it, and particularly, people who come to the region of Madrid or live in it, and who make use of our services on a daily basis. We can say with confidence that we are better prepared to offer higher quality and service availability, and that we have a monitoring platform that allows us to evolve according to the needs of our customers.

Our diagnosis time in face of incidents or
problems has been reduced by 200%, we have consolidated our knowledge of the platform and automated reactive actions for different key events (without the need for human intervention throughout the cycle of service recovery). In addition, we have managed to improve our decision making ability, based on measurements obtained with the implementation of Pandora FMS; backed-up and founded decisions on real findings.

While success in any project is a set of resources, skills and attitudes, we are especially pleased with the level of support offered by Ártica PFMS around its Pandora FMS platform: they are quick to solve any issues, incidents or bugs, and they are completely on the same page with with the needs of the client, which makes them constantly prepared and provides them with endless feedback in face of the constant needs of any IT organization.

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