Hospitality monitoring

Control the IT of your restaurants and hotels. We are experts in hospitality IT monitoring, including transportation, trips and other businesses related to tourism and catering.

We think about the needs of your sector… real solutions

Coordinate the business infrastructure in a high number of physical locations icon

Coordinate the business infrastructure regardless of the multiple physical locations distributed geographically.

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Scale from a few dozens to hundreds of different locations. With a single easy-to-understand license for all features.

Get ahead of the problem before the customer icon

Get ahead of the problem before the customer notices it. Be proactive in a centralized way and coordinate the technical response.

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Receive alerts of issues when they take place or even right before. Centralize all the support in a single control panel.

Have a unique inventory icon

Have a unique inventory where to centralize incidents and changes.

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Manage your computer park centrally with Pandora FMS inventory tool.

Receive feedback from your customers and the work of your technicians

Get ahead of the problem before the customer notices it. Be proactive in a centralized way and coordinate the technical response.

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Get your technicians remote access to all the computers of your different offices.

Measure supplier compliance levels (SLAs) in a detailed and centralized manner icon

Measure suppliers SLA in a detailed and centralized way.

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Assign users and permissions to each user group. Pandora FMS is 100% multitenant.

To be able to offer the information to each center, by zones, departments or locations icon

Be able to offer the information to each center, by zones, departments or locations.

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Obtain specific SLA reports for each type of service, suitable to check supplier information.

Measure customer satisfaction in a unified and autonomous way icon

Measure customer satisfaction in a unified and autonomous way.

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Get feedback from your customers and your technicians’ work, with specific issue resolution reports.

Ensure that the reservation system works 24x7 icon

Ensure that the reservation system works 24x7 from anywhere in the country or the planet.

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Monitor the booking system, simulating a test from different physical locations.

Reduce your TCO by unifying several tools into a single one (support, monitoring, remote control and customer service).

Reduce your TCO by unifying several tools into a single one infography

Get started on your monitoring today

Actual use cases

Toshiba logo

We offer complete solutions at hardware and software levels to both retail and hospitality customers.

Our main need was to control the sales kiosks of one of our customers. Since they are remote machines isolated from the local staff, it is quite hard to repair them. We needed a flexible tool that would allow us to significantly increase our SLA.

With Pandora FMS, we have achieved all of our goals: control remote devices, meet our SLA and make the tool evolve thanks to its after-sales service. Thanks to issue early detection, our client’s restaurants are able to offer a better service, improving their reputation regarding their competitors.

Antonio Flores

Retail Support Manager, Toshiba

See success story

Unlimited usability and simplicity

Thanks to Pandora FMS console, you may monitor hundreds of thousands of machines in restaurants, premises, hotels, transportations and booking websites.

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allianz logo

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What is hospitality monitoring?

 

Hospitality monitoring consists of supervising IT technology present in hotels, restaurants, transport and other hospitality-related services. This covers both traditional IT monitoring aspects – supervising device, application, network or server performance – as well as other items related to hospitality sector activities.

What do you need to keep in mind?

Hospitality monitoring requires for the software to be used to have special versatility. It should be able to monitor basic IT technology elements, but also others much closer to the sector’s needs.

  • It must be able to cover specific aspects such as business process, service, user experience and IoT monitoring. In addition, the option of having a tool capable of adapting to the needs of each business, through custom implementations or plugins, will be a highly valued element.

  • The unification of different monitoring features in a single tool will not only make technicians’ work easier, but it will also entail significant savings in TCO.

What does hospitality monitoring provide to your company?

Hospitality companies are deeply bound to their customers, their reputation depends on them. In a context where competition is tough, monitoring the technology that helps things work becomes essential.

Interruptions or performance loses of the technologies involved may directly affect customers and lead to their loss in the event of service outages. Monitoring will be fundamental when it comes to preventing issues, or helping to solve them as soon as possible, when these are inevitable.

Request a free trial of Pandora FMS Enterprise now