Zendesk plugin Plugin to create tickets in zendesk with pandora. Introduction Plugin for managing tickets in Zendesk. With this script, you can create, update, and delete tickets from this system, either from the terminal or from PandoraFMS. Compatibility matrix Systems where it has been tested CentOS 7, Fedora Systems where it should work Any linux system Pre requisites Required: Enable API authentication * Python3  * Module requests * In the binary version of the plugin it is not necessary to install these dependencies, since they are already included in the plugin. Configuration You have to enable password access to the api in zendesk or token access. These options can be found in administrator > API.   Parameters Parameters Method -m get,post,put o delete host -i, --ip name zendesk site user -us name user (email) password -p password token -t  token +API ticket name -tn name ticket ticket comment -tb content ticket ticket id -id id ticket ticket status -ts new,open,hold, pending,solved o closed ticket priority -tp urgent,high,normal o low ticket type -tt problem, incident,question, task Methods Get to list, post to create ticket, put to update ticket and delete to delete ticket. Create ticket Parameters Method -m get,post,put o delete host -i, --ip name site zendesk user -us name user (email) password -p pass  API token -t  token  API ticket name -tn name ticket ticket comment -tb content ticket ticket id -id id ticket ticket status -ts new,open,hold, pending,solved o closed ticket priority -tp urgent,high,normal o low ticket type -tt problem, incident,question, task   You can authenticate in the API with token or pass as you have configured it in zendesk. To do so, enter the required argument. The group creation options are: name, comment (message body), status, priority and type. The id is automatically assigned to the ticket. Example of ticket creation with manual execution. ./pandora_zendesk -m post -i pandoraplugin -us -p -tn "manual" -tb "esto es el contenido de la incidencia" -tp urgent -tt "question" -ts new That command will create the following ticket :   Update ticket Parameters Method -m get,post,put o delete host -i, --ip name site zendesk user -us name user (email) password -p pass  API token -t token  API ticket name -tn name ticket ticket comment -tb content ticket ticket id -id id ticket ticket status -ts new,open,hold, pending,solved o closed ticket priority -tp urgent,high,normal o low ticket type -tt problem, incident,question, task   Example of a ticket update with manual execution. ./pandora_zendesk -m put -i pandoraplugin -us -p -id 19 -tn "yea22h" -tb "Comg" -tp urgent -tt "question" -ts new This command will update the following ticket : Delete ticket A ticket will be deleted by searching for its id. Example with manual execution ./pandora_zendesk -m delete -i pandoraplugin -us -p -id 4 Configuration in PandoraFMS Manual installation Go to servers > plugins: Click on add plugin: We put in name and the description that you prefer. We put as command the execution with the path of the plugin: /path pandora_zendesk Remember that the recommended path for the use of the server plugins is: /usr/share/pandora_server/util/plugin/ We enter the path to the plugin as a command, and as parameters we will configure the “_field_” fields, which are macros that we will define below. Review the “create ticket,” “edit ticket,” and “delete ticket” sections to configure the parameters according to your needs. Once this is done, click on “create”. Agent configuration Once this is done, the only thing left to do is to call it, so we will go to some agent's view and create an add-on module: We will give it a name and in the section “plugin” we will put the one we have just configured. Once this is done, click on create. If the module is shown with 1, it means that it is running correctly.