Zendesk plugin

Plugin to create tickets in zendesk with pandora.

Introduction

Plugin to manage tickets in zendesk.

Compatibility matrix

Systems where it has been tested

CentOS 7, Fedora

Systems where it should work

Any linux system

Pre requisites

Required:

* In the binary version of the plugin it is not necessary to install these dependencies, since they are already included in the plugin.

Configuration

You have to enable password access to the api in zendesk or token access. These options can be found in administrator > API.

 

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Parámeters

Parámetros

Method -m get,post,put o delete
host -i, --ip name zendesk site
user -us name user (email)
password -p password
token -t  token +API
ticket name -tn name ticket
ticket comment -tb content ticket
ticket id -id id ticket
ticket status -ts new,open,hold, pending,solved o closed
ticket priority -tp urgent,high,normal o low
ticket type -tt problem, incident,question, task

 

Métodos 

Get to list, post to create ticket, put to update ticket and delete to delete ticket.

Create ticket

Parameters

Method -m get,post,put o delete
host -i, --ip name site zendesk
user -us name user (email)
password -p pass  API
token -t  token  API
ticket name -tn name ticket
ticket comment -tb content ticket
ticket id -id id ticket
ticket status -ts new,open,hold, pending,solved o closed
ticket priority -tp urgent,high,normal o low
ticket type -tt problem, incident,question, task

 

You can authenticate in the API with token or pass as you have configured it in zendesk. To do so, enter the required argument.

The group creation options are: name, comment (message body), status, priority and type.

The id is automatically assigned to the ticket.


Example of ticket creation with manual execution.

./pandora_zendesk -m post  -i pandoraplugin -us <email> -p <password> -tn "manual" -tb "esto es el contenido de la incidencia" -tp urgent -tt "question" -ts new

That command will create the following ticket :

 

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Update ticket

Parameters

Method -m get,post,put o delete
host -i, --ip name site zendesk
user -us name user (email)
password -p pass  API
token -t token  API
ticket name -tn name ticket
ticket comment -tb content ticket
ticket id -id id ticket
ticket status -ts new,open,hold, pending,solved o closed
ticket priority -tp urgent,high,normal o low
ticket type -tt problem, incident,question, task

 

Example of a ticket update with manual execution.

./pandora_zendesk -m put  -i pandoraplugin -us <email> -p <password> -id 19 -tn "yea22h" -tb "Comg" -tp urgent -tt "question" -ts new

This command will update the following ticket :

image-1641400694458.png

Delete ticket

A ticket will be deleted by searching for its id.

Example with manual execution

./pandora_zendesk -m delete -i pandoraplugin -us <email> -p <password> -id 4