Zendesk plugin
Plugin to create tickets in zendesk with pandora.
- Introduction
- Compatibility matrix
- Pre requisites
- Configuration
- Parámeters
- Create ticket
- Update ticket
- Delete ticket
Introduction
Plugin to manage tickets in zendesk.
Compatibility matrix
| Systems where it has been tested |
CentOS 7, Fedora |
| Systems where it should work |
Any linux system |
Pre requisites
Required:
- Enable API authentication
- * Python3
- * Module requests
* In the binary version of the plugin it is not necessary to install these dependencies, since they are already included in the plugin.
Configuration
You have to enable password access to the api in zendesk or token access. These options can be found in administrator > API.
Parámeters
Parámetros
| Method | -m | get,post,put o delete |
| host | -i, --ip | name zendesk site |
| user | -us | name user (email) |
| password | -p | password |
| token | -t | token +API |
| ticket name | -tn | name ticket |
| ticket comment | -tb | content ticket |
| ticket id | -id | id ticket |
| ticket status | -ts | new,open,hold, pending,solved o closed |
| ticket priority | -tp | urgent,high,normal o low |
| ticket type | -tt | problem, incident,question, task |
Métodos
Get to list, post to create ticket, put to update ticket and delete to delete ticket.
Create ticket
Parameters
| Method | -m | get,post,put o delete |
| host | -i, --ip | name site zendesk |
| user | -us | name user (email) |
| password | -p | pass API |
| token | -t | token API |
| ticket name | -tn | name ticket |
| ticket comment | -tb | content ticket |
| ticket id | -id | id ticket |
| ticket status | -ts | new,open,hold, pending,solved o closed |
| ticket priority | -tp | urgent,high,normal o low |
| ticket type | -tt | problem, incident,question, task |
You can authenticate in the API with token or pass as you have configured it in zendesk. To do so, enter the required argument.
The group creation options are: name, comment (message body), status, priority and type.
The id is automatically assigned to the ticket.
Example of ticket creation with manual execution.
./pandora_zendesk -m post -i pandoraplugin -us <email> -p <password> -tn "manual" -tb "esto es el contenido de la incidencia" -tp urgent -tt "question" -ts newThat command will create the following ticket :
Update ticket
Parameters
| Method | -m | get,post,put o delete |
| host | -i, --ip | name site zendesk |
| user | -us | name user (email) |
| password | -p | pass API |
| token | -t | token API |
| ticket name | -tn | name ticket |
| ticket comment | -tb | content ticket |
| ticket id | -id | id ticket |
| ticket status | -ts | new,open,hold, pending,solved o closed |
| ticket priority | -tp | urgent,high,normal o low |
| ticket type | -tt | problem, incident,question, task |
Example of a ticket update with manual execution.
./pandora_zendesk -m put -i pandoraplugin -us <email> -p <password> -id 19 -tn "yea22h" -tb "Comg" -tp urgent -tt "question" -ts newThis command will update the following ticket :
Delete ticket
A ticket will be deleted by searching for its id.
Example with manual execution
./pandora_zendesk -m delete -i pandoraplugin -us <email> -p <password> -id 4