# Troubleshooting. Where to Look at and Who to Ask



# Configuration Files and Diagnosis Information Sources

the main configuration files you may need to modify or check are the following:

- `/etc/pandora/pandora_server.conf`: Main Pandora FMS server configuration file. If you modify something there, you will have to restart Pandora FMS server.
- `/etc/pandora/pandora_agent.conf`: Main Pandora FMS EndPoint configuration file in Unix. If you modify something there, you will have to restart Pandora FMS agent.
- `%ProgramFiles%\pandora_agent\pandora_agent.conf`: Pandora FMS EndPoint main configuration file in Windows. If you modify something there, you will have to restart Pandora FMS agent service.
- `/etc/my.cnf`: Main MySQL server configuration file.
- `/var/www/html/pandora_console/include/config.php`: Pandora FMS console configuration file. It is auto-configured in the installation, but if some environment parameter changed (path, IP, MySQL user/password, MySQL host) you will have to modify it manually.

Information sources (*logs*) where you may look for more information, bugs, etc.:

- `/var/log/pandora/pandora_server.log`: Server log file, which contains very important clues. If you wish to have more details, modify the **verbosity** parameter in the server configuration file to show more details.
- `/var/log/pandora/pandora_server.error`: Server non-captured bug file, it contains traces of errors and exceptions nor handled by the server.
- `/var/log/pandora/pandora_agent.log`: Unix agent log file.
- `%PROGRAM_FILES%\pandora_agent\pandora_agent.log`: Windows® agent log file.
- `/var/www/html/pandora_console/log/console.log`: Pandora FMS console log file.
- `/var/log/httpd/error_log`: Apache server error log file (httpd).
- `/var/log/messages`: System log file.
- **dmesg**: Command that shows kernel warnings.
- `/var/log/pandora/pandora_snmptrap.log`: SNMP trap log. If there is any error in the SNMP trap console booting, it may show bug traces.
- `/var/log/mysqld.log`: MySQL log.
- `/var/log/pandora/web_socket.log`: **Websocket** log.
- `/var/www/html/pandora_console/log/cron.log`: **Cron** log.

Permissions from some directories:

- `/var/spool/pandora/data_in/` must be from `pandora:apache` with permissions `755`.
- `/var/log/pandora/` must be from `pandora:root` with permissions `755`.
- `/var/www/html/pandora_console/include/config.php` must be from `apache:apache` with permissions `600`.

<p class="callout info">In versions prior to **747**, the console log storage path is:  
`/var/www/html/pandora_console/pandora_console.log`</p>

In case of updating by **OUM** the [corresponding](https://pandorafms.com/manual/) **logrotate** file must be modified.

# Support

The community forum is open to anyone, you may create an account and ask any questions you have:

- [https://pandorafms.com/community/](https://pandorafms.com/community/).

We have a set pf frequently asked questions in the knowledge base that may give you a clue or solve a specific problem you may be having:

- [https://pandorafms.com/community/knowledge-base/](https://pandorafms.com/community/knowledge-base/).

Of course there is also the training option, by means of our official Pandora FMS courses (certified):

- [https://pandorafms.com/en/training](https://pandorafms.com/en/training).