Troubleshooting. Where to Look at and Who to Ask

Configuration Files and Diagnosis Information Sources

the main configuration files you may need to modify or check are the following:

/etc/pandora/pandora_server.conf: Main Pandora FMS server configuration file. If you modify something there, you will have to restart Pandora FMS server.
/etc/pandora/pandora_agent.conf: Main Pandora FMS software agent configuration file in Unix. If you modify something there, you will have to restart Pandora FMS agent.
%ProgramFiles%\pandora_agent\pandora_agent.conf: Pandora FMS software agent main configuration file in Windows. If you modify something there, you will have to restart Pandora FMS agent service.
/etc/my.cnf: Main MySQL server configuration file.
/var/www/html/pandora_console/include/config.php: Pandora FMS console configuration file. It is auto-configured in the installation, but if some environment parameter changed (path, IP, MySQL user/password, MySQL host) you will have to modify it manually.

Information sources (logs) where you may look for more information, bugs, etc.:

/var/log/pandora/pandora_server.log: Server log file, which contains very important clues. If you wish to have more details, modify the verbosity parameter in the server configuration file to show more details.
/var/log/pandora/pandora_server.error: Server non-captured bug file, it contains traces of errors and exceptions nor handled by the server.
/var/log/pandora/pandora_agent.log: Unix agent log file.
%PROGRAM_FILES%\pandora_agent\pandora_agent.log: Windows® agent log file.
/var/www/html/pandora_console/log/console.log: Pandora FMS console log file.
/var/log/httpd/error_log: Apache server error log file (httpd).
/var/log/messages: System log file.
dmesg: Command that shows kernel warnings.
/var/log/pandora/pandora_snmptrap.log: SNMP trap log. If there is any error in the SNMP trap console booting, it may show bug traces.
/var/log/mysqld.log: MySQL log.
/var/log/pandora/web_socket.log: Websocket log.
/var/www/html/pandora_console/log/cron.log: Cron log.

Permissions from some directories:

/var/spool/pandora/data_in/ must be from pandora:apache with permissions 755.
/var/log/pandora/ must be from pandora:root with permissions 755.
/var/www/html/pandora_console/include/config.php must be from apache:apache with permissions 600.

In versions prior to 747, the console log storage path is:
/var/www/html/pandora_console/pandora_console.log

In case of updating by OUM the corresponding logrotate file must be modified.

The community forum is open to anyone, you may create an account and ask any questions you have:

We have a set pf frequently asked questions in the knowledge base that may give you a clue or solve a specific problem you may be having:

Of course there is also the training option, by means of our official Pandora FMS courses (certified):