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Ribera Salud
division group

Data Pandora
Data Pandora
MCM SVG

Ribera salud division group

Data Pandora
Data Pandora

“For the technicians working with Pandora FMS the platform has exceeded expectations, both for reliability and usability. Any kind of check can be carried out from the console, and the information is 100% reliable, as is alert detection”.

Manuel Sánchez Vicente, Operation Manager at Futurs.

COMPANY PROFILE

B2B Management Services is the IT Division of Grupo Ribera Salud. B2B-MS was founded in 2015 with the mission of leading the digital transformation of the model of healthcare service management, initially within the group itself and, by extension, in the sector as a whole.
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Grupo Ribera Salud is the only Spanish company specialized in developing publicprivate collaboration initiatives in the healthcare sector, with various projects at both national and international level. Its field is the total management of healthcare and healthcare partner services and the development of new organizational models, to better exploit public sector healthcare resources while guaranteeing service quality.
Ribera Salud is the perfect partner for citizens, professionals and institutions, who demand an efficient, responsible and sustainable healthcare service.

INITIAL PHASE

During the second half of 2014, as part of the group’s strategy of insourcing its IT services, it was decided to include monitoring in the catalog of services provided by our Operations team.

“The project was completed on time and to client satisfaction. We now have 1162 agents deployed, with 6305 monitors and 5178 alerts.”

Manuel Sanchez Vicente. Operation Manager at Futurs.

In order to accomplish this, the original monitoring platform was migrated to our ITIL-based Service Model; a complex project, bearing in mind the needs of our users and the critical nature of hospital environments. At that time we had 552 agents deployed, with 3825 monitors and 2940 alerts.

PROJECT CHALLENGE

Once the most adequate solution had been decided upon we had three months to carry out the project, which entailed migrating the monitoring of two of the hospitals’ infrastructure to the new platform.

A year after the first Pandora FMS installation it became necessary to incorporate another hospital and against an even tighter deadline – only two months. Incorporating this third hospital into the monitoring program meant an additional 556 agents with 2132 monitors and 1987 alerts.

Not having the tool ready on time would have resulted in the lack of data on the status of the hospital’s IT infrastructure, and of its critical applications such as HIS or RIS. In both cases the deadlines were met.
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WHY PANDORA FMS?

We needed a monitoring system capable of integrating features of the system already in place with new functions that add IT Service value.

Our principal requirements were:

With respect to monitored elements:

check Virtual and physical servers (hard drive, memory, services…) (Windows, Linux).

check  Control of cluster environments at resource layer.

check  Storage systems (SAN, NAS).

check  Network elements (SNMP) (Switches, routers…).

check  Applications (MS-SQL, MySQL, Exchange, IIS, Apache).

check  Monitoring access to web applications.

With respect to reports and dashboard:

check  Possibility of defining topology and service maps.

check  Generating programmed reports.

check  Inventory of monitored systems (hardware, Software,..)

With respect to tool management:

check  Implanting and maintaining the tool should be agile and easy, without the need for a specialized IT team.

check  It should be easy to adapt to any monitoring. requirement, by developing simple scripts.

check  It should be able to accommodate different user roles (operator, administrator).

check  Multiclient management (the assigning of a technician to administer a specific client’s monitoring) should be included.

During the selection process we considered various tools – Zabbix, Zenoss and most of all Nagios – before finally deciding on Pandora FMS, which fit perfectly with our needs.

“We estimate cost-savings of 20%”

Manuel Sanchez Vicente. Operation Manager at Futurs.

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BENEFITS OF PANDORA FMS

The CAU operators receive critical alerts by email, and have eyes on the dashboard 24/7 to achieve real time control of the infrastructure. After receiving an alert the relevant scaling procedures are executed and the incident resolution process begins.

The tool is very useful for layer two technicians to get feedback on traffic, disc space, memory consumption or device status, all on a daily basis; plus for real-time reports that provide predictive alerts and a heads-up in case of incoming incidents.

Pandora FMS successfully integrated the previous platform’s monitoring and was a pleasant surprise, making it recommendable as a tool to keep in mind for the present and, most of all, the future,

as it is being constantly updated and is always incorporating new functions and features – another source of satisfaction for us.

Pandora FMS currently monitors the Hospital Universitario de la Ribera, the Hospital Universitario del Vinalopo and Hospital Universitario de Torrevieja.

Would you like to be part of our success stories?
Does our proposal sound appealing?