{"id":333573,"date":"2022-08-16T09:19:45","date_gmt":"2022-08-16T09:19:45","guid":{"rendered":"https:\/\/pandorafms.com\/non-classifiee\/support-and-services\/"},"modified":"2022-10-06T07:29:01","modified_gmt":"2022-10-06T07:29:01","slug":"support-and-services","status":"publish","type":"post","link":"https:\/\/pandorafms.com\/fr\/faq-fr\/support-and-services\/","title":{"rendered":"Support \/ Services"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion closed_toggle_background_color=\u00a0\u00bb#f5f5f5&Prime; icon_color=\u00a0\u00bb#1D7874&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#eaeaea\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_accordion_item title=\u00a0\u00bbOffrez-vous des services de conseil pour soutenir le d\u00e9ploiement ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb]Oui, nous offrons des services de conseil en personne ou \u00e0 distance. Ces services peuvent \u00eatre du type \u00ab projet ferm\u00e9 (cl\u00e9 en main) \u00bb ou par sacs d&rsquo;heures. Nous commen\u00e7ons \u00e0 partir de la demi-journ\u00e9e jusqu&rsquo;\u00e0 la possibilit\u00e9 d&rsquo;avoir un technicien sp\u00e9cialis\u00e9 dans Pandora FMS \u00e0 long terme.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuel type de support est disponible ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]La licence inclut le support technique 8\/5 via notre outil de ticketing.<br \/>\nEn option, nous offrons des services de support 24\/7 avec un t\u00e9l\u00e9phone d\u00e9di\u00e9.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbFaites-vous des plugins sur mesure ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]G\u00e9n\u00e9ralement, lorsque nous soutenons un d\u00e9ploiement de Pandora FMS, nous ajustons les plugins existants ou d\u00e9veloppons de nouveaux plugins \u00e0 la demande de nos clients. Nous vous aidons \u00e9galement \u00e0 adapter vos scripts pour qu&rsquo;ils fonctionnent avec Pandora FMS.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbY a-t-il une limite d&rsquo;incidence sur le support ? \u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Il n&rsquo;y a pas de limite d&rsquo;incidence ou de consultation. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPuis-je acheter du support pour la version Open Source ? \u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Nous avons des \u00ab packs \u00bb de support pour un nombre limit\u00e9 d&rsquo;incidences, qu&rsquo;il s&rsquo;agisse de la version Open Source ou de la version Enterprise. Vous pouvez les acheter <a href=\"https:\/\/shop.pandorafms.com\/es\/categoria-producto\/soporte\/\">ici. <\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLe support technique inclut-il une assistance \u00e0 distance ? \u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]L&rsquo;\u00e9quipe de support fera tout son possible pour r\u00e9soudre le probl\u00e8me. S&rsquo;il est n\u00e9cessaire qu&rsquo;un technicien d&rsquo;assistance entre dans vos syst\u00e8mes, vous pouvez le faire, tout comme mettre notre \u00e9quipe de d\u00e9veloppement \u00e0 r\u00e9soudre d\u00e8s que possible toute d\u00e9faillance qui vous affecte directement. Cependant, le support technique n&rsquo;inclut pas les t\u00e2ches d&rsquo;administration ou de maintenance. Pour le support de consultation <a href=\"https:\/\/shop.pandorafms.com\/es\/categoria-producto\/soporte\/\">vous pouvez louer s\u00e9par\u00e9ment des packs d&rsquo;heures de consultation de syst\u00e8mes.<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQue faire si j&rsquo;ai besoin d&rsquo;aide pour une migration \u00e0 partir d&rsquo;un autre logiciel ou une mise \u00e0 jour complexe de Pandora FMS ? \u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.5em\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]Vous pouvez louer une bourse d&rsquo;heures de consultation avec notre \u00e9quipe. Cela sert \u00e0 la fois \u00e0 l&rsquo;\u00e9tude du probl\u00e8me et au d\u00e9veloppement de petits scripts n\u00e9cessaires et, bien s\u00fbr, \u00e0 la performance &#8211; \u00e0 distance &#8211; de vos \u00e9quipes.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oui, nous offrons des services de conseil en personne ou \u00e0 distance. Ces services peuvent \u00eatre du type \u00ab projet ferm\u00e9 (cl\u00e9 en main) \u00bb ou par sacs d&rsquo;heures. Nous commen\u00e7ons \u00e0 partir de la demi-journ\u00e9e jusqu&rsquo;\u00e0 la possibilit\u00e9 d&rsquo;avoir un technicien sp\u00e9cialis\u00e9 dans Pandora FMS \u00e0 long terme.La licence inclut le support technique 8\/5 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","_joinchat":[],"footnotes":""},"categories":[149],"tags":[],"class_list":["post-333573","post","type-post","status-publish","format-standard","hentry","category-faq-fr"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/posts\/333573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/comments?post=333573"}],"version-history":[{"count":0,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/posts\/333573\/revisions"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media?parent=333573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/categories?post=333573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/tags?post=333573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}