{"id":421401,"date":"2026-04-23T16:10:52","date_gmt":"2026-04-23T16:10:52","guid":{"rendered":"https:\/\/pandorafms.com\/partner-onboarding\/"},"modified":"2026-04-25T02:39:41","modified_gmt":"2026-04-25T02:39:41","slug":"partner-onboarding","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/fr\/partner-onboarding\/","title":{"rendered":"Onboarding des partenaires"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb admin_label=\u00a0\u00bbBanner 2024 v2&Prime; module_id=\u00a0\u00bbinicio\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(193,204,220,0.25)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb60deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#d0d7db 14%|#dae0e3 39%|#f0f2f6 71%\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbbottom_left\u00a0\u00bb max_width=\u00a0\u00bb98%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb10px|10px|10px|10px|true|true\u00a0\u00bb custom_padding=\u00a0\u00bb40px|10px|40px|10px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||10px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|10px|||true|false\u00a0\u00bb background_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_color_gradient_direction_tablet=\u00a0\u00bb20deg\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_5,3_5&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbleft\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;||display:flex;||flex-wrap:wrap;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbOrder:2;\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbOrder:2;\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/09\/Bienvenida-pfms-scaled.png\u00a0\u00bb title_text=\u00a0\u00bbBienvenida-pfms\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbright\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbOrder:1;\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbOrder:1;\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; text_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb width=\u00a0\u00bb700px\u00a0\u00bb custom_margin=\u00a0\u00bb-15px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-15px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb20px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px\u00a0\u00bb custom_css_main_element=\u00a0\u00bbtext-align:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 class=\"prehead\">Onboarding Partenaire<\/h1>\n<p class=\"h1-b\">Tout ce dont vous avez besoin pour d\u00e9marrer en tant que partenaire Pandora<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width=\u00a0\u00bb550px\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px\u00a0\u00bb custom_css_main_element=\u00a0\u00bbtext-align:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub2-b\"><strong>Identifiants, ressources, contacts et prochaines \u00e9tapes en un seul endroit.<\/strong><\/p>\n<p>R\u00e9sume les aspects op\u00e9rationnels essentiels pour commencer \u00e0 travailler avec Pandora d\u00e8s le premier jour.<\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=\u00a0\u00bbCode\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<style><!-- [et_pb_line_break_holder] -->@media (min-width: 981px) {.et_pb_gutters3 .et_pb_column_single.et_pb_column_1_4 .et_pb_module {margin-bottom: 2px;}}<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->.et_builder_inner_content.has_et_pb_sticky {z-index: 0!important;}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; specialty=\u00a0\u00bbon\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_right_1=\u00a0\u00bb0px\u00a0\u00bb padding_right_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_left_1=\u00a0\u00bb0px\u00a0\u00bb padding_left_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_1_tablet=\u00a0\u00bb0px|20%|0px|20%|true|true\u00a0\u00bb padding_1_phone=\u00a0\u00bb0px|10%|0px|10%|true|true\u00a0\u00bb padding_1_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb admin_label=\u00a0\u00bbInfo\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb inner_width=\u00a0\u00bb100%\u00a0\u00bb inner_max_width=\u00a0\u00bb1170px\u00a0\u00bb inner_module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||80px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||80px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|10px|0px|10px|true|true\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_accordion closed_toggle_background_color=\u00a0\u00bb#f0f2f6&Prime; icon_color=\u00a0\u00bb#161320&Prime; disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb z_index=\u00a0\u00bb0&Prime; custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|0px|5px|0px|true|true\u00a0\u00bb sticky_position=\u00a0\u00bbtop\u00a0\u00bb sticky_offset_top=\u00a0\u00bb100px\u00a0\u00bb sticky_limit_bottom=\u00a0\u00bbsection\u00a0\u00bb sticky_transition=\u00a0\u00bboff\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_position_tablet=\u00a0\u00bbnone\u00a0\u00bb sticky_position_phone=\u00a0\u00bbnone\u00a0\u00bb sticky_position_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_accordion_item title=\u00a0\u00bbNull\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay:none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbBienvenue\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c1\">Que couvre ce document ?<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbOnboarding et pr\u00e9sence publique\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c2\">Ce que c\u2019est<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a1\">Que faire<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a2\">Ce qu\u2019il ne faut pas faire<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a3\">O\u00f9 le trouver<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEnregistrement des opportunit\u00e9s\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c3\">Ce que c\u2019est<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b1\">O\u00f9 cela s\u2019enregistre<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b2\">Champs visibles<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b3\">Ce qu\u2019il ne faut pas supposer<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b4\">R\u00e8gles de protection du canal<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b5\">\u00c0 qui s\u2019adresser<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLicences, NFR et premier d\u00e9ploiement\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c4\">Activation de licence<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#d4\">Licence NFR<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbRessources pour le partenaire\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c5\">Ressources disponibles<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#e1\">Ce qu\u2019il ne faut pas faire<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#e2\">\u00c0 qui les demander<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbFormation et certification\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c6\">Pandora Academy<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#f1\">Parcours de certification par niveau<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#f2\">Ce que le partenaire ne doit pas faire<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbActions marketing conjointes\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c7\">Ce que nous pouvons faire ensemble<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g1\">Comment proposer une action<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g2\">Co-financement<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g3\">Comment cela se mesure<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbContacts et escalade\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c8\">Contacts et escalade<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEnvironnement de support partenaire\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"comparative-index\"><a href=\"#c9\">Ce qui est g\u00e9r\u00e9<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#h1\">Acc\u00e8s \u00e0 l\u2019environnement<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#h2\">Comment utiliser le support technique<\/a><\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; specialty_columns=\u00a0\u00bb3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_row_inner module_id=\u00a0\u00bbc1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbc1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Bienvenue et objectif<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Ce document r\u00e9sume les aspects op\u00e9rationnels essentiels pour commencer \u00e0 travailler avec Pandora d\u00e8s le premier jour. Il ne s\u2019agit ni d\u2019une pr\u00e9sentation du programme ni d\u2019un manuel produit.<br \/>\nC\u2019est une r\u00e9f\u00e9rence pratique : <strong>ce que vous devez faire, dans quel ordre, et \u00e0 qui vous adresser.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-nms\u00a0\u00bb module_id=\u00a0\u00bbpandora-1&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<section class=\"pando-compare-only\" aria-label=\"Comparativa de roles Pandora FMS vs Partner\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"pando-compare-grid\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-scope\" aria-hidden=\"true\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead pando-colhead-scope\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->        <span class=\"pando-title\" style=\"text-align:left!important;\">Que couvre ce document ?<\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Onboarding et pr\u00e9sence publique en tant que partenaire officiel<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Comment enregistrer des opportunit\u00e9s et prot\u00e9ger votre portefeuille<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Licences NFR et activation des licences client<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Ressources, supports et acc\u00e8s au portail<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Formation et parcours de certification<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Actions marketing conjointes<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Contacts de l\u2019\u00e9quipe Pandora FMS<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Prix et tarifs d\u00e9taill\u00e9s<\/strong>: sont communiqu\u00e9s via les canaux activ\u00e9s<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Politiques \u00e9tendues<\/strong>: voir les documents annexes li\u00e9s dans chaque section<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Support technique produit :<\/strong> <a href=\"https:\/\/support.pandorafms.com\/\"><strong>voir le portail support<\/strong><\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Columna: Pandora FMS --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-card\" role=\"region\" aria-label=\"Rol de Pandora FMS\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"pando-title\"><\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\" aria-label=\"Pandora FMS - checks\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Desarrollo del producto y roadmap\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Support technique avanzado\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.pando-compare-only{padding:0;margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Cantarell,\"Helvetica Neue\",Arial,sans-serif;color:#111827}<!-- [et_pb_line_break_holder] -->.pando-compare-grid{margin:0 auto;display:grid;grid-template-columns:2fr 1fr;gap:18px;align-items:stretch}<!-- [et_pb_line_break_holder] -->.pando-scope{padding-top:0}<!-- [et_pb_line_break_holder] -->.pando-colhead--scope{border:0;padding:16px 6px 14px;min-height:92px;display:flex;align-items:center}<!-- [et_pb_line_break_holder] -->.pando-card{border:1px solid #e5e7eb;border-radius:14px;background:#fff;overflow:hidden;box-shadow:0 10px 28px rgba(17,24,39,.06);display:flex;flex-direction:column}<!-- [et_pb_line_break_holder] -->.pando-card--featured{border-color:rgba(22,163,74,.35);box-shadow:0 18px 44px rgba(22,163,74,.12);background:linear-gradient(180deg,rgba(22,163,74,.06),rgba(255,255,255,0))}<!-- [et_pb_line_break_holder] -->.pando-colhead{padding:16px 18px 14px;border-bottom:1px solid #eef2f7;min-height:92px;display:flex;flex-direction:column;justify-content:center;text-align:center}<!-- [et_pb_line_break_holder] -->.pando-title{margin:0 0 6px;font-size:18px;line-height:1.2;font-weight:700;text-align:left!important;}<!-- [et_pb_line_break_holder] -->.pando-sub{margin:0;font-size:13.5px;line-height:1.4;color:#6b7280}<!-- [et_pb_line_break_holder] -->.pando-rows{list-style:none;margin:0;padding:0}<!-- [et_pb_line_break_holder] -->.pando-row{gap:5px;min-height:52px;padding:0 18px;display:flex;align-items:center;justify-content:center;border-bottom:1px solid #f1f5f9;font-size:14px}<!-- [et_pb_line_break_holder] -->.pando-row:last-child{border-bottom:0}<!-- [et_pb_line_break_holder] -->.pando-row--label{justify-content:flex-start;padding:0 6px;color:#374151;font-weight:600;}<!-- [et_pb_line_break_holder] -->.pando-check,.pando-x{width:28px;height:28px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:14px;line-height:1}<!-- [et_pb_line_break_holder] -->.pando-check{background:#dcfce7;color:#166534}<!-- [et_pb_line_break_holder] -->.pando-x{background:red;color:white}<!-- [et_pb_line_break_holder] -->.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Mobile: tarjetas con \u00e1mbitos aplicables *\/<!-- [et_pb_line_break_holder] -->@media (max-width:980px){<!-- [et_pb_line_break_holder] -->  .pando-compare-grid{grid-template-columns:1fr}<!-- [et_pb_line_break_holder] -->  .pando-scope{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row{justify-content:flex-start;min-height:auto;padding:12px 18px;font-weight:600;color:#374151}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-no{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-yes::before{content:attr(data-scope)}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row .pando-check,.pando-card .pando-row .pando-x{display:none}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width:980px){.pando-compare-grid{width:100%;max-width:100%;margin:0 auto;padding:0 14px;box-sizing:border-box} .pando-card{width:100%;min-width:0}}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\"><b>NOTE :<\/b> Si vous avez le moindre doute sur un point de ce document, contactez votre Partner Manager ou l\u2019\u00e9quipe channel avant d\u2019agir. Les contacts figurent en section 8.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbc2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Onboarding et pr\u00e9sence publique<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Une fois l\u2019accord sign\u00e9, Pandora vous inclut dans le localisateur officiel de partenaires du site web. Pour cela, vous devez envoyer les informations de votre entreprise dans le bon format.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-nms\u00a0\u00bb module_id=\u00a0\u00bbpandora-5&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bba1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Que doit faire le partenaire ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Envoyer \u00e0 l\u2019\u00e9quipe marketing :<\/strong> les informations de votre entreprise pour le localisateur.<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 40px;\">\n<li style=\"margin-bottom: 5px;\">Nom de l\u2019entreprise<\/li>\n<li style=\"margin-bottom: 5px;\">Logo en format vectoriel (SVG ou AI) et PNG avec fond transparent<\/li>\n<li style=\"margin-bottom: 5px;\">URL de votre site web<\/li>\n<li style=\"margin-bottom: 5px;\">Pays et ville \/ territoire d\u2019activit\u00e9<\/li>\n<li style=\"margin-bottom: 5px;\">Description courte des services (max. 150 mots)<\/li>\n<li style=\"margin-bottom: 5px;\">Email de contact commercial public<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>2. Inclure le badge partenaire sur votre site web :<\/strong> conform\u00e9ment aux directives de marque.<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 40px;\">\n<li style=\"margin-bottom: 5px;\">Le badge et les supports de marque sont fournis via les r\u00e9f\u00e9rentiels et sections activ\u00e9s par Pandora dans l\u2019environnement actuel<\/li>\n<li style=\"margin-bottom: 5px;\">Il doit \u00eatre inclus sur le site web avec un lien vers pandorafms.com<\/li>\n<li style=\"margin-bottom: 5px;\">Ne pas modifier les couleurs, proportions ni la typographie du badge<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>3. V\u00e9rifier la fiche publi\u00e9e :<\/strong> Une fois cette fonction activ\u00e9e, v\u00e9rifiez que les donn\u00e9es sont correctes.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bba2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Ce que le partenaire ne doit PAS faire<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul class=\"Pandoul-b\">\n<li>Utiliser le logo Pandora sans respecter les directives du guide de marque.<\/li>\n<li>Publier le niveau de partenariat sans l\u2019avoir formellement accr\u00e9dit\u00e9.<\/li>\n<li>Enregistrer des domaines ou profils avec le mot \u00ab Pandora \u00bb sans autorisation \u00e9crite.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bba3&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">O\u00f9 le trouver \/ \u00c0 qui le demander<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Guide de marque et assets<\/strong>: Support &gt; Downloads, ou r\u00e9f\u00e9rentiels activ\u00e9s par Pandora.<\/p>\n<p><strong>2. Questions sur la pr\u00e9sence publique<\/strong>: \u00e9quipe marketing (voir section 8).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc3&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Enregistrement des opportunit\u00e9s (Deal Registration)<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L\u2019enregistrement des opportunit\u00e9s est le m\u00e9canisme permettant de prot\u00e9ger une opportunit\u00e9 commerciale face \u00e0 d\u2019autres partenaires et de demander les conditions applicables. <strong>Sans enregistrement approuv\u00e9 en temps et en heure, il n\u2019y a pas de protection du canal<\/strong>. L&rsquo;application des conditions li\u00e9es \u00e0 l&rsquo;inscription sera r\u00e9gie conform\u00e9ment aux dispositions de l&rsquo;accord de partenariat en vigueur.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-8&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbb1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">O\u00f9 cela s\u2019enregistre-t-il ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L\u2019enregistrement des opportunit\u00e9s se r\u00e9alise dans l\u2019environnement de support de Pandora, dans le module CRM &gt; Deal Registrations.<\/p>\n<p>URL directe :<br \/>\n<a href=\"https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list\">https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list<\/a><\/p>\n<p>Depuis cet \u00e9cran, le partenaire peut consulter la liste des opportunit\u00e9s enregistr\u00e9es et cr\u00e9er ou mettre \u00e0 jour des enregistrements selon les permissions activ\u00e9es.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Deal-Registration.png\u00a0\u00bb alt=\u00a0\u00bbDeal Registration\u00a0\u00bb title_text=\u00a0\u00bbDeal-Registration\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_image][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/image2.jpg\u00a0\u00bb alt=\u00a0\u00bbimage2&Prime; title_text=\u00a0\u00bbimage2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Formulaire de cr\u00e9ation d\u2019opportunit\u00e9 \u2014 CRM &gt; Deal Registrations<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbb2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Champs visibles dans l\u2019enregistrement de l\u2019opportunit\u00e9<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Champ<\/strong><\/td>\n<td><strong>Description<\/strong><\/td>\n<td><strong>Usage dans l\u2019enregistrement<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Deal name<\/strong><\/td>\n<td>Nom descriptif de l\u2019opportunit\u00e9<\/td>\n<td>Champ modifiable<\/td>\n<\/tr>\n<tr>\n<td><strong>Description<\/strong><\/td>\n<td>Description de l\u2019opportunit\u00e9, p\u00e9rim\u00e8tre estim\u00e9 et contexte pertinent<\/td>\n<td>Champ modifiable<\/td>\n<\/tr>\n<tr>\n<td><strong>Status<\/strong><\/td>\n<td>Statut actuel de l\u2019opportunit\u00e9 (Opened, POC, ou autres)<\/td>\n<td>Champ modifiable<\/td>\n<\/tr>\n<tr>\n<td><strong>Operation size (\u20ac)<\/strong><\/td>\n<td>Valeur estim\u00e9e de l\u2019op\u00e9ration<\/td>\n<td>Champ modifiable<\/td>\n<\/tr>\n<tr>\n<td><strong>Customer<\/strong><\/td>\n<td>Nom du client final associ\u00e9 \u00e0 l\u2019opportunit\u00e9<\/td>\n<td>Champ associ\u00e9 \u00e0 l\u2019enregistrement<\/td>\n<\/tr>\n<tr>\n<td><strong>Owner<\/strong><\/td>\n<td>Responsable commercial de l\u2019enregistrement<\/td>\n<td>Champ informatif<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Le partenaire doit tenir le dossier \u00e0 jour tout au long du cycle de vie de l&rsquo;opportunit\u00e9 : si le statut change, mettre \u00e0 jour le champ \u00ab Status \u00bb ; si l&rsquo;ampleur estim\u00e9e varie, mettre \u00e0 jour les champs \u00ab Operation size \u00bb et \u00ab Description \u00bb. Un dossier obsol\u00e8te peut nuire \u00e0 la protection de l&rsquo;opportunit\u00e9.<\/p>\n<p>La date affich\u00e9e est la date d&rsquo;enregistrement et ne peut \u00eatre modifi\u00e9e une fois l&rsquo;opportunit\u00e9 cr\u00e9\u00e9e.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbb3&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Que ne doit PAS supposer le partenaire ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; Enregistrer une opportunit\u00e9 n\u2019implique pas son approbation automatique.<\/p>\n<p>&#8211; Pandora peut demander des informations suppl\u00e9mentaires avant d\u2019approuver.<\/p>\n<p>&#8211; Un enregistrement expir\u00e9 sans prolongation autoris\u00e9e perd la protection associ\u00e9e.<\/p>\n<p>&#8211; Les conditions applicables \u00e0 l\u2019enregistrement sont r\u00e9gies par l\u2019Accord Partenaire en vigueur.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbb4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">R\u00e8gles de protection du canal<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Le premier partenaire \u00e0 enregistrer une opportunit\u00e9 approuv\u00e9e a priorit\u00e9 en cas de conflit<\/strong> (avec un pourcentage de remise suppl\u00e9mentaire, ind\u00e9pendant de son niveau de partenaire). Cela garantit un avantage face aux autres concurrents.<\/p>\n<p><strong>2. Si un client contacte directement Pandora, nous agissons en coordination avec le partenaire enregistr\u00e9<\/strong> et nous notifierons au partenaire tous les d\u00e9tails, prot\u00e9geant ainsi son client. <\/p>\n<p><strong>3. Les clients ne sont pas transf\u00e9r\u00e9s entre partenaires sans le consentement du partenaire d\u2019origine<\/strong>, sauf motif justifi\u00e9 et toujours notifi\u00e9.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\"><b>NOTE :<\/b> Pour les op\u00e9rations g\u00e9r\u00e9es via un grossiste, les r\u00e8gles d\u2019enregistrement peuvent varier. Consultez votre Partner Manager.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbb5&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">\u00c0 qui s\u2019adresser<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Questions sur l\u2019enregistrement ou l\u2019approbation<\/strong>: Partner Manager (voir section 8).<\/p>\n<p><strong>2. Politique compl\u00e8te d\u2019enregistrement<\/strong>: voir l\u2019annexe Deal Registration Policy.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Licences, NFR et premier d\u00e9ploiement<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">1. Activation des licences client<\/h3>\n<p>Lorsque vous concluez une op\u00e9ration, le partenaire passe la commande de licence \u00e0 Pandora FMS en indiquant le nom du client final. Pandora \u00e9met la facture au partenaire (jamais au client) et envoie une AuthKey pour activer la licence dans l\u2019environnement du client.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-8&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbd1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Comment fonctionne l\u2019AuthKey ?<\/h3>\n<p>Pandora ou son distributeur envoient au partenaire une AuthKey : une cha\u00eene num\u00e9rique de 12 \u00e0 15 chiffres livr\u00e9e en PDF ou par email. Cette cl\u00e9 ne peut \u00eatre utilis\u00e9e qu\u2019une seule fois pour g\u00e9n\u00e9rer la License Key du syst\u00e8me, qui constitue le noyau de la licence associ\u00e9e \u00e0 l\u2019instance Pandora.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/License-Certificate.png\u00a0\u00bb alt=\u00a0\u00bbLicense Certificate\u00a0\u00bb title_text=\u00a0\u00bbLicense Certificate\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Exemple de License Certificate avec l\u2019AuthKey (PFMS AUTH Code)<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbd2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Processus d\u2019activation \u00e9tape par \u00e9tape<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Envoyer le bon de commande<\/strong> \u00e0 l\u2019\u00e9quipe commerciale de Pandora avec le nom exact du client final. La licence sera nominative pour ce client.<\/p>\n<p><strong>2. Recevoir l\u2019AuthKey<\/strong> de Pandora par email ou en PDF. La conserver jusqu\u2019\u00e0 l\u2019activation.<\/p>\n<p><strong>3. Acc\u00e9der \u00e0 la console Pandora FMS<\/strong> du client : Setup \u2192 License.<\/p>\n<p><strong>4. Cliquer sur &lsquo;Generate a new license&rsquo;<\/strong> (bouton en bas \u00e0 droite). Une fen\u00eatre flottante s\u2019ouvrira.<\/p>\n<p><strong>5. Saisir l\u2019AuthKey<\/strong> dans le champ Authentication key. Le syst\u00e8me g\u00e9n\u00e8re automatiquement la Request Key. Cliquer sur &lsquo;Online validation&rsquo;.<\/p>\n<p><strong>6. Confirmer l\u2019activation<\/strong>. La licence reste active et associ\u00e9e au client final.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Ventana-de-activacion.png\u00a0\u00bb alt=\u00a0\u00bbVentana de activaci\u00f3n\u00a0\u00bb title_text=\u00a0\u00bbVentana de activaci\u00f3n\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Fen\u00eatre d\u2019activation : la Request Key est g\u00e9n\u00e9r\u00e9e automatiquement \u2014 saisir l\u2019AuthKey re\u00e7ue<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\"><b>NOTE :<\/b> Si l\u2019environnement du client n\u2019a pas de connexion Internet, il existe un processus d\u2019activation hors ligne. Consulter l\u2019\u00e9quipe support (voir section 8).<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbd3&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">O\u00f9 le trouver ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Commandes de licence :<\/strong> \u00e9quipe commerciale (voir section 8).<\/p>\n<p><strong>2. Guide rapide d\u2019activation hors ligne :<\/strong> <a href=\"https:\/\/support.pandorafms.com\/ \">https:\/\/support.pandorafms.com\/<\/a> \u2192 base de connaissances.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbd4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">2. Licence NFR (Not For Resale)<\/h3>\n<p>Les partenaires Gold et Platinum re\u00e7oivent, apr\u00e8s certification de leurs techniciens selon leur niveau, une licence NFR de 75 agents pour usage interne, laboratoire et d\u00e9mos avec des clients potentiels.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<section class=\"pando-compare-only\" aria-label=\"Comparativa de roles Pandora FMS vs Partner\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"pando-compare-grid\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-scope\" aria-hidden=\"true\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead pando-colhead-scope\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->        <span class=\"pando-title\" style=\"text-align:left!important;\">\u00c0 quoi peut-elle servir et \u00e0 quoi ne peut-elle pas servir ?<\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Environnement interne de laboratoire et de test<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">D\u00e9mos techniques avec des clients potentiels<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Formation interne de l\u2019\u00e9quipe partenaire<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Pr\u00e9production et validation des int\u00e9grations<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Fournir des services manag\u00e9s commerciaux \u00e0 des tiers (usage MSSP)<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Superviser des environnements clients en production<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Revendre ou c\u00e9der la licence NFR \u00e0 des tiers<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Columna: Pandora FMS --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-card\" role=\"region\" aria-label=\"Rol de Pandora FMS\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"pando-title\"><\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\" aria-label=\"Pandora FMS - checks\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.pando-compare-only{padding:0;margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Cantarell,\"Helvetica Neue\",Arial,sans-serif;color:#111827}<!-- [et_pb_line_break_holder] -->.pando-compare-grid{margin:0 auto;display:grid;grid-template-columns:2fr 1fr;gap:18px;align-items:stretch}<!-- [et_pb_line_break_holder] -->.pando-scope{padding-top:0}<!-- [et_pb_line_break_holder] -->.pando-colhead--scope{border:0;padding:16px 6px 14px;min-height:92px;display:flex;align-items:center}<!-- [et_pb_line_break_holder] -->.pando-card{border:1px solid #e5e7eb;border-radius:14px;background:#fff;overflow:hidden;box-shadow:0 10px 28px rgba(17,24,39,.06);display:flex;flex-direction:column}<!-- [et_pb_line_break_holder] -->.pando-card--featured{border-color:rgba(22,163,74,.35);box-shadow:0 18px 44px rgba(22,163,74,.12);background:linear-gradient(180deg,rgba(22,163,74,.06),rgba(255,255,255,0))}<!-- [et_pb_line_break_holder] -->.pando-colhead{padding:16px 18px 14px;border-bottom:1px solid #eef2f7;min-height:92px;display:flex;flex-direction:column;justify-content:center;text-align:center}<!-- [et_pb_line_break_holder] -->.pando-title{margin:0 0 6px;font-size:18px;line-height:1.2;font-weight:700;text-align:left!important;}<!-- [et_pb_line_break_holder] -->.pando-sub{margin:0;font-size:13.5px;line-height:1.4;color:#6b7280}<!-- [et_pb_line_break_holder] -->.pando-rows{list-style:none;margin:0;padding:0}<!-- [et_pb_line_break_holder] -->.pando-row{gap:5px;min-height:52px;padding:0 18px;display:flex;align-items:center;justify-content:center;border-bottom:1px solid #f1f5f9;font-size:14px}<!-- [et_pb_line_break_holder] -->.pando-row:last-child{border-bottom:0}<!-- [et_pb_line_break_holder] -->.pando-row--label{justify-content:flex-start;padding:0 6px;color:#374151;font-weight:600;}<!-- [et_pb_line_break_holder] -->.pando-check,.pando-x{width:28px;height:28px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:14px;line-height:1}<!-- [et_pb_line_break_holder] -->.pando-check{background:#dcfce7;color:#166534}<!-- [et_pb_line_break_holder] -->.pando-x{background:red;color:white}<!-- [et_pb_line_break_holder] -->.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Mobile: tarjetas con \u00e1mbitos aplicables *\/<!-- [et_pb_line_break_holder] -->@media (max-width:980px){<!-- [et_pb_line_break_holder] -->  .pando-compare-grid{grid-template-columns:1fr}<!-- [et_pb_line_break_holder] -->  .pando-scope{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row{justify-content:flex-start;min-height:auto;padding:12px 18px;font-weight:600;color:#374151}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-no{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-yes::before{content:attr(data-scope)}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row .pando-check,.pando-card .pando-row .pando-x{display:none}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width:980px){.pando-compare-grid{width:100%;max-width:100%;margin:0 auto;padding:0 14px;box-sizing:border-box} .pando-card{width:100%;min-width:0}}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Comment la demander et l\u2019activer ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Condition pr\u00e9alable<\/strong> avoir certifi\u00e9 les techniciens requis selon le niveau (Gold : PAC + PAT&amp;PAE ; Platinum : PAC x2 + PAT&amp;PAE x2).<\/p>\n<p><strong>2. Demande<\/strong> envoyer une demande au Partner Manager en indiquant le niveau de partenariat et les certifications compl\u00e9t\u00e9es.<\/p>\n<p><strong>3. R\u00e9ception de l\u2019AuthKey NFR :<\/strong> Pandora envoie l\u2019AuthKey correspondant \u00e0 la licence NFR.<\/p>\n<p><strong>4. Activation :<\/strong> suivre le m\u00eame processus que pour la licence d\u2019un client.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Exigences minimales du syst\u00e8me<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Param\u00e8tre<\/strong><\/td>\n<td><strong>Exigence minimale<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Syst\u00e8me d\u2019exploitation<\/td>\n<td>EL9 (Rocky Linux 9 \/ RHEL 9) ou Ubuntu Server 22.04<\/td>\n<\/tr>\n<tr>\n<td>RAM<\/td>\n<td>8GB<\/td>\n<\/tr>\n<tr>\n<td>Espace SSD<\/td>\n<td>50 GB<\/td>\n<\/tr>\n<tr>\n<td>Connexion Internet<\/td>\n<td>N\u00e9cessaire pour l\u2019installation en ligne<\/td>\n<\/tr>\n<tr>\n<td>R\u00f4le utilisateur<\/td>\n<td>Admin (root)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Installation en ligne<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>L\u2019installeur d\u00e9tecte le syst\u00e8me d\u2019exploitation et t\u00e9l\u00e9charge, installe et configure automatiquement tous les paquets. Ex\u00e9cuter en tant que root :<\/p>\n<p><strong>Version LTS (recommand\u00e9e pour les environnements de production et les d\u00e9mos stables) :<\/strong><br \/>\n<span style=\"color: green;\">curl -SsL https:\/\/pfms.me\/deployenterprise | PANDORA_LTS=1 bash<\/span><\/p>\n<p><strong>Version RRR (derni\u00e8res fonctionnalit\u00e9s, pour laboratoire et tests) :<\/strong><br \/>\n<span style=\"color: green;\">curl -SsL https:\/\/pfms.me\/deployenterprise | PANDORA_LTS=0 bash<\/span>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Documentation de r\u00e9f\u00e9rence<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Documentation officielle d\u2019installation : <\/strong><a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/A><\/p>\n<p><strong>2. Exigences mat\u00e9rielles minimales d\u00e9taill\u00e9es : <\/strong><a href=\"https:\/\/pandorafms.com\/manual\/\">Manual <\/A>\u2192 Installation \u2192 Exigences<\/p>\n<p><strong>3. Guide d\u2019installation pas \u00e0 pas : <\/Strong>base de connaissance sur <a href=\"https:\/\/support.pandorafms.com\/\">https:\/\/support.pandorafms.com\/<\/A>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\"><b>NOTE :<\/b> La licence NFR n\u2019est pas disponible pour le niveau Silver. Si un technicien certifi\u00e9 quitte l\u2019entreprise, le partenaire dispose de 60 jours pour certifier \u00e0 nouveau un technicien et maintenir le niveau de partenariat.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc5&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"h1-b\">Ressources pour le partenaire<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pandora FMS met \u00e0 disposition du partenaire des supports commerciaux, techniques et de marque pour soutenir la vente, le d\u00e9ploiement et la pr\u00e9sence publique. Actuellement, ces ressources sont distribu\u00e9es via l\u2019environnement de support et les r\u00e9f\u00e9rentiels activ\u00e9s par Pandora.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Ressources disponibles<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Ressource<\/strong><\/td>\n<td><strong>Description<\/strong><\/td>\n<td><strong>O\u00f9 le trouver<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Corporate slideshows<\/strong><\/td>\n<td>Pr\u00e9sentations corporate PowerPoint pour partenaires<\/td>\n<td>Partner Downloads > Pandora slideshows (<a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">Lien de t\u00e9l\u00e9chargement<\/a>)<\/td>\n<\/tr>\n<tr>\n<td><strong>Vendor comparison<\/strong><\/td>\n<td>Comparatifs Pandora FMS vs concurrence \u2014 usage interne exclusif partenaires<\/td>\n<td>Partner Downloads > Vendor comparison<\/td>\n<\/tr>\n<tr>\n<td><strong>Market research<\/strong><\/td>\n<td>Articles sur l\u2019espace de supervision ITIM<\/td>\n<td>Partner Downloads > Market research<\/td>\n<\/tr>\n<tr>\n<td><strong>Partner badges 2026<\/strong><\/td>\n<td>Badges et sceaux officiels du programme partenaires<\/td>\n<td>Partner Downloads > Partner_badges_2026.zip<\/td>\n<\/tr>\n<tr>\n<td><strong>Media kit \/ Kit de m\u00e9dias<\/strong><\/td>\n<td>Logos, typographies, palette de couleurs et directives de marque<\/td>\n<td>Partner Downloads > Kit de m\u00e9dias \/ Media Kit<\/td>\n<\/tr>\n<tr>\n<td><strong>Comparatif des versions<\/strong><\/td>\n<td>Comparatif des versions de Pandora (ES \/ EN)<\/td>\n<td>Partner Downloads > Comparatif des versions<\/td>\n<\/tr>\n<td><strong>Carte des fonctionnalit\u00e9s<\/strong><\/td>\n<td>Vue d\u2019ensemble des capacit\u00e9s du produit<\/td>\n<td>Partner Downloads > Carte des fonctionnalit\u00e9s<\/td>\n<\/tr>\n<td><strong>Documentation technique<\/strong><\/td>\n<td>Guides d\u2019installation, d\u2019int\u00e9gration et d\u2019exploitation<\/td>\n<td>Downloads > Pandora FMS<\/td>\n<\/tr>\n<td><strong>Cas clients<\/strong><\/td>\n<td>R\u00e9f\u00e9rences clients pour soutien commercial<\/td>\n<td>Sur demande aupr\u00e8s de l\u2019\u00e9quipe commerciale ou marketing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbe1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Ce que le partenaire ne doit pas faire<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; Utiliser des versions obsol\u00e8tes des logos ou des supports.<\/p>\n<p>&#8211; Utilisations incorrectes de la marque (comme on peut le voir dans le media kit).<\/p>\n<p>&#8211; Publier des supports confidentiels (prix, conditions channel) \u00e0 destination du client final.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/acceso-a-materiales-del-programa.png\u00a0\u00bb alt=\u00a0\u00bbacceso a materiales del programa\u00a0\u00bb title_text=\u00a0\u00bbacceso a materiales del programa\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#eaeaea\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Support > Downloads > Partner Downloads \u2014 acc\u00e8s aux supports du programme<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbe2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">O\u00f9 le trouver \/ \u00c0 qui le demander<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>T\u00e9l\u00e9chargements et supports :<\/strong> environnement de support de Pandora &gt; Support &gt; Downloads<\/p>\n<p><strong>URL<\/strong>: <a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list<\/a><\/p>\n<p><strong>Acc\u00e8s \u00e0 l\u2019environnement : <\/strong>vous recevrez un ensemble d\u2019identifiants (username\/password) pour votre personnel. Si vous ne les avez pas, demandez-les \u00e0 votre Partner Manager.<\/p>\n<p><strong>Supports sp\u00e9cifiques ou personnalis\u00e9s<\/strong>: \u00e9quipe marketing (voir section 8).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">1. Ressources techniques pour les premiers pas<\/h3>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Documentation officielle<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Documentation technique compl\u00e8te (ES\/EN)<\/strong>: <a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/a><\/p>\n<p><strong>Tutoriels YouTube<\/strong>: <a href=\"https:\/\/www.youtube.com\/@pandorafmsEN\">https:\/\/www.youtube.com\/@pandorafmsEN<\/a><\/p>\n<p><strong>Introduction \u00e0 Pandora FMS :<\/strong> disponible sur la cha\u00eene YouTube et dans la documentation officielle.[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Base de connaissance<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Acc\u00e8s<\/strong>: https:\/\/support.pandorafms.com\/ \u2192 Support &gt;<a href=\"https:\/\/support.pandorafms.com\/itsm\/kb\/operation\/kb\/browse\">Knowledge Base<\/a><\/p>\n<p><strong>Consulter avant d\u2019ouvrir un ticket<\/strong>: Voir la section 9.1 pour conna\u00eetre la proc\u00e9dure compl\u00e8te.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Marketplace de plugins<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Le marketplace contient des centaines de modules pour superviser des technologies sp\u00e9cifiques (Oracle, VMware, Cisco, AWS, etc.). Le partenaire peut installer directement les plugins dont il a besoin dans son environnement via la licence NFR.<\/p>\n<p><strong>Acc\u00e8s<\/strong>: <a href=\"https:\/\/marketplace.pandorafms.com\/\">https:\/\/marketplace.pandorafms.com\/ <\/a>\u2014 usar las mismas credenciales del portal de soporte.<\/p>\n<p>Los m\u00f3dulos marcados como ONE requieren licencia de Pandora activa.[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Mises \u00e0 jour<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Avec connexion Internet<\/strong>: mettre \u00e0 jour depuis la console \u2192 Management &gt; Warp Update (un clic).<\/p>\n<p><strong>Sans connexion<\/strong>: utiliser Warp Update Offline pour t\u00e9l\u00e9charger les paquets .fms (console) et .tar.gz (serveur) depuis le portail Warp.<\/p>\n<p><strong>Documentation du processus de mise \u00e0 jour<\/strong>: <a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc6&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Formation et certification<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pandora propose un programme officiel de formation structur\u00e9 en parcours commerciaux et techniques. L\u2019acc\u00e8s \u00e0 Pandora Academy est disponible gratuitement pour tous les membres accr\u00e9dit\u00e9s du partenaire conform\u00e9ment aux conditions en vigueur du programme. Les certifications officielles sont payantes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Pandora Academy &#8211; Formation en ligne<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; L\u2019acc\u00e8s \u00e0 Pandora Academy est disponible pour les membres accr\u00e9dit\u00e9s du partenaire conform\u00e9ment aux conditions en vigueur.<\/p>\n<p>&#8211; Informations sur la formation et les certifications : <a href=\"https:\/\/pandorafms.com\/fr\/formation-officielle-certifiee\/\">https:\/\/pandorafms.com\/fr\/formation-officielle-certifiee\/<\/a><\/p>\n<p>&#8211; <strong>Contenu<\/strong>: cours techniques, commerciaux et produit \u00e0 votre rythme.<\/p>\n<p>&#8211; L\u2019acc\u00e8s est activ\u00e9 via le Partner Manager ou par les canaux d\u00e9finis par Pandora.[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Comment demander l\u2019acc\u00e8s \u00e0 Pandora Academy<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Contacter le Partner Manager<\/strong> en indiquant que l\u2019acc\u00e8s \u00e0 la plateforme de formation est n\u00e9cessaire.<\/p>\n<p><strong>2. Fournir la liste des utilisateurs :<\/strong> nom complet et email de chaque personne ayant besoin d\u2019un acc\u00e8s.<\/p>\n<p><strong>3. Le Partner Manager active l\u2019acc\u00e8s<\/strong> pour chaque utilisateur indiqu\u00e9. Il est possible d&rsquo;ajouter des utilisateurs suppl\u00e9mentaires \u00e0 tout moment en suivant la m\u00eame proc\u00e9dure.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Formation pr\u00e9sentielle<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Sous r\u00e9serve de disponibilit\u00e9 du calendrier et des conditions.<\/p>\n<p><strong>Co\u00fbt<\/strong>: ver Anexo II del acuerdo (tarifa vigente).[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbf1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">1. Parcours de certification par niveau<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Niveau<\/strong><\/td>\n<td><strong>Certifications requises<\/strong><\/td>\n<td><strong>D\u00e9lai<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Silver<\/strong><\/td>\n<td>PAC (Pandora Advanced Certification)<\/td>\n<td>Dans les 90 premiers jours<\/td>\n<\/tr>\n<tr>\n<td><strong>Gold<\/strong><\/td>\n<td>PAC + PAT &#038; PAE<\/td>\n<td>Avant de demander la NFR<\/td>\n<\/tr>\n<tr>\n<td><strong>Platinum<\/strong><\/td>\n<td>PAC x2 + PAT &#038; PAE x2<\/td>\n<td>Avant de demander la NFR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbf2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Ce que le partenaire ne doit PAS faire<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; <span style=\"font-weight: 400;\">Consid\u00e9rer comme certifi\u00e9e une personne qui a quitt\u00e9 l\u2019entreprise ou l\u2019unit\u00e9 m\u00e9tier.<\/span><\/p>\n<p>&#8211; <span style=\"font-weight: 400;\">Si un technicien certifi\u00e9 part, le partenaire dispose de 60 jours pour recertifier un autre membre de l\u2019\u00e9quipe.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc7&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Actions marketing conjointes<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pandora peut collaborer avec le partenaire sur des actions conjointes de marketing et de g\u00e9n\u00e9ration de demande. Ces actions n\u00e9cessitent une proposition pr\u00e9alable, une approbation expresse et une justification ult\u00e9rieure. Elles ne constituent ni un avantage automatique ni un fonds ouvert.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">1. Ce que nous pouvons faire ensemble<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Action<\/strong><\/td>\n<td><strong>Ce que Pandora apporte<\/strong><\/td>\n<td><strong>Ce que le partenaire apporte<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Webinar \/ workshop<\/strong><\/td>\n<td>Contenu, relecture technique\/commerciale, intervenant ou avant-vente, support \u00e0 la convocation.<\/td>\n<td>Audience, convocation, suivi commercial.<\/td>\n<\/tr>\n<tr>\n<td><strong>Cas client \/ actif co-brand\u00e9<\/strong><\/td>\n<td>Copy, design, validation technique et commerciale, diffusion.<\/td>\n<td>Client de r\u00e9f\u00e9rence, validation, usage commercial.<\/td>\n<\/tr>\n<tr>\n<td><strong>Petit-d\u00e9jeuner de travail \/ petit \u00e9v\u00e9nement<\/strong><\/td>\n<td>Contenu, soutien commercial ou avant-vente, validation de marque.<\/td>\n<td>Organisation locale, liste d\u2019invit\u00e9s, ex\u00e9cution.<\/td>\n<\/tr>\n<tr>\n<td><strong>Campagne digitale \/ newsletter conjointe<\/strong><\/td>\n<td>Contenus, validation, coordination de l\u2019action et diffusion ou base de donn\u00e9es lorsque cela s\u2019applique.<\/td>\n<td>Ex\u00e9cution, coordination commerciale, diffusion ou base de donn\u00e9es lorsque cela s\u2019applique, et suivi des r\u00e9sultats.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbg1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">2. Comment proposer une action<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>1. Proposition.<\/strong> Le partenaire envoie la proposition au contact channel ou marketing en indiquant :<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: -5px;\">\n<li>Type d\u2019action<\/li>\n<li>Objectif et audience cible<\/li>\n<li>Date pr\u00e9vue<\/li>\n<li>Budget estim\u00e9<\/li>\n<li>R\u00e9sultat attendu<\/li>\n<\/ul>\n<p><strong>2. Approbation.<\/strong> Pandora examine et confirme :<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: -5px;\">\n<li>Si l\u2019action est approuv\u00e9e<\/li>\n<li>Ce que chaque partie apporte<\/li>\n<li>Si le co-financement s\u2019applique et sous quelles conditions<\/li>\n<li>Livrables et d\u00e9lais convenus<\/li>\n<\/ul>\n<p><strong>3. Ex\u00e9cution.<\/strong> Le partenaire ex\u00e9cute l\u2019action conform\u00e9ment \u00e0 ce qui a \u00e9t\u00e9 approuv\u00e9 et conserve des preuves d\u2019ex\u00e9cution et de d\u00e9pense.<\/p>\n<p><strong>4. Cl\u00f4ture \/ remboursement.<\/strong> En cas de cofinancement, le partenaire transmet les documents convenus. Pandora proc\u00e8de au remboursement ou \u00e0 la compensation conform\u00e9ment \u00e0 l&rsquo;accord pr\u00e9alable.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbg2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">3. Co-financement<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Le co-financement n\u2019est pas automatique. Il s\u2019applique uniquement aux actions pr\u00e9alablement approuv\u00e9es par Pandora et d\u00e9pend du niveau du partenaire, de l\u2019action approuv\u00e9e et de la disponibilit\u00e9 budg\u00e9taire. Il exige une justification ult\u00e9rieure de l\u2019ex\u00e9cution et de la d\u00e9pense.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">D\u00e9penses \u00e9ligibles<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; Campagnes num\u00e9riques approuv\u00e9es (LinkedIn Ads, marketing par e-mail)<\/p>\n<p>&#8211; Salle et service de restauration \u00e0 un prix raisonnable pour les petits \u00e9v\u00e9nements<\/p>\n<p>&#8211; Conception ou production externe approuv\u00e9e<\/p>\n<p>&#8211; Supports sp\u00e9cifiques \u00e0 la campagne<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">D\u00e9penses non \u00e9ligibles<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; Salaires internes du partenaire<\/p>\n<p>&#8211; D\u00e9placements non approuv\u00e9s au pr\u00e9alable<\/p>\n<p>&#8211; Produits promotionnels g\u00e9n\u00e9riques sans lien direct avec l&rsquo;action<\/p>\n<p>&#8211; D\u00e9penses d\u00e9j\u00e0 engag\u00e9es sans autorisation pr\u00e9alable<\/p>\n<p>&#8211; Actions sans preuve de r\u00e9alisation<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Plafonds et conditions<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les plafonds et conditions de co-financement seront convenus au cas par cas avec Pandora selon le niveau du partenaire et le plan conjoint en vigueur. Il n\u2019existe ni fonds ouvert ni montant garanti.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbg3&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">4. Comment cela se mesure<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Toute action conjointe doit \u00eatre justifi\u00e9e avec des m\u00e9triques minimales. Sans mesure, il n\u2019y a pas d\u2019approbation pour les actions futures.<\/p>\n<div style=\"display: flex;\">\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: 10px;\">\n<li>Nombre d\u2019inscriptions ou de participants<\/li>\n<li>Leads valides g\u00e9n\u00e9r\u00e9s (MQL)<\/li>\n<li>R\u00e9unions commerciales g\u00e9n\u00e9r\u00e9es<\/li>\n<\/ul>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: 10px;\">\n<li>Opportunit\u00e9s ouvertes dans le CRM<\/li>\n<li>Pipeline estim\u00e9<\/li>\n<li>Supports ou preuves fournis<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">O\u00f9 envoyer la proposition \/ \u00c0 qui le demander<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; <strong>Propositions d\u2019actions conjointes :<\/strong> \u00e9quipe marketing (voir section 8).<\/p>\n<p>&#8211; <strong>Approbation du co-financement<\/strong>: requiert la validation des \u00e9quipes channel et marketing.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc8&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Contacts et escalade<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Utilisez le bon contact d\u00e8s le d\u00e9part. Chaque fonction a un p\u00e9rim\u00e8tre clair. Une mauvaise escalade ralentit la r\u00e9solution.<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbv2-book\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb1em\u00a0\u00bb text_line_height=\u00a0\u00bb1.5em\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Light%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Fonction<\/strong><\/td>\n<td><strong>\u00c0 quoi l\u2019utiliser<\/strong><\/td>\n<td><strong>Contact<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Partner Manager <\/strong><\/td>\n<td>Conditions commerciales, niveaux de partenariat, business plan, deal registration, conflits de canal, NFR, aide aux propositions, visites clients, etc.<\/td>\n<td>Chaque partenaire dispose d\u2019un Partner Manager d\u00e9di\u00e9. En cas de doute, \u00e9crire \u00e0 partners@pandorafms.com<\/td>\n<\/tr>\n<tr>\n<td><strong>Avant-vente<\/strong><\/td>\n<td>PoC, sizing, architecture, support technique en proposition, d\u00e9mos conjointes, premi\u00e8re opportunit\u00e9<\/td>\n<td>Coordonner via le Partner Manager.<\/td>\n<\/tr>\n<tr>\n<td><strong>Marketing<\/strong><\/td>\n<td>Pr\u00e9sence dans le localisateur, badges, media kit, actions conjointes, cas clients, campagnes&#8230;<\/td>\n<td>channel_mkt@pandorafms.com<\/td>\n<\/tr>\n<tr>\n<td><strong>Support technique<\/strong><\/td>\n<td>Incidents produit, tickets, escalade L2\u2013L4. Utiliser le portail support avec les identifiants partenaire.<\/td>\n<td>https:\/\/support.pandorafms.com\/<\/td>\n<\/tr>\n<tr>\n<td><strong>Formation et certification<\/strong><\/td>\n<td>Inscription aux cours pr\u00e9sentiels, acc\u00e8s \u00e0 Pandora Academy, questions sur les parcours de certification<\/td>\n<td>Via le Partner Manager ou via<br \/>\ntraining@pandorafms.com\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=\u00a0\u00bbc9&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px||30px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h1-b\">Environnement de support partenaire Pandora<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Le fonctionnement actuel du programme partenaires est g\u00e9r\u00e9 via l\u2019environnement de support de Pandora, qui int\u00e8gre des fonctionnalit\u00e9s telles que l\u2019enregistrement d\u2019opportunit\u00e9s, le support technique, la base de connaissance et les t\u00e9l\u00e9chargements. Pandora continuera \u00e0 \u00e9tendre cet environnement pour prendre en charge davantage de processus channel.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Que g\u00e8re actuellement cet environnement ?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; <strong>Enregistrement des opportunit\u00e9s<\/strong>: CRM &gt; Deal Registrations \u2014 <a href=\"https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list\">https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list<\/a><\/p>\n<p>&#8211; <strong>Tickets de support technique avec identifiants partenaire<\/strong>.<\/p>\n<p>&#8211; <strong>Base de connaissance et documentation<\/strong>.<\/p>\n<p>&#8211; <strong>T\u00e9l\u00e9chargements et supports<\/strong>: Support &gt; Downloads \u2014 <a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbh1&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Acc\u00e8s \u00e0 l\u2019environnement<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; <strong>URL principale :<\/strong> <a https:=\"\" support=\"\" pandorafms=\"\" com=\"\">https:\/\/support.pandorafms.com\/<\/a><\/p>\n<p>&#8211; <strong>Identifiants<\/strong>: Fournis par le Partner Manager. Si vous avez perdu le mot de passe, vous pouvez le r\u00e9cup\u00e9rer ou en g\u00e9n\u00e9rer un nouveau via votre email\/login sur la plateforme.<\/p>\n<p>&#8211; <strong>Profil d\u2019acc\u00e8s<\/strong>: Le partenaire peut disposer d&rsquo;utilisateurs ayant un acc\u00e8s complet \u00e0 l&rsquo;ensemble du contenu r\u00e9serv\u00e9 aux partenaires, ou d&rsquo;utilisateurs ayant un acc\u00e8s limit\u00e9 aux ressources techniques (assistance, base de connaissances).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbh2&Prime; _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h2-b\">1. Comment utiliser le support technique<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Ce support technique est exclusif au partenaire et ses identifiants ne doivent pas \u00eatre partag\u00e9s avec les clients, car ils pourraient voir des sections qu\u2019ils ne doivent pas voir (informations orient\u00e9es partenaire, prix, pr\u00e9sentations, enregistrement des opportunit\u00e9s, contrats, etc.).<\/p>\n<p>Si le client doit b\u00e9n\u00e9ficier d&rsquo;un acc\u00e8s direct \u00e0 l&rsquo;assistance technique du fabricant, il disposera de ses propres identifiants, qui devront lui \u00eatre communiqu\u00e9s lors de la remise de la licence. La d\u00e9cision de permettre au client d&rsquo;acc\u00e9der directement \u00e0 l&rsquo;assistance du fabricant revient au partenaire : celui-ci peut pr\u00e9f\u00e9rer jouer un r\u00f4le d&rsquo;interm\u00e9diaire pour apporter une valeur ajout\u00e9e et transmettre les incidents au fabricant, ou laisser le client b\u00e9n\u00e9ficier directement de l&rsquo;assistance de Pandora.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbpandora-one\u00a0\u00bb module_id=\u00a0\u00bbpandora-9&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f0f2f6&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb70px\u00a0\u00bb background_image_height=\u00a0\u00bb70px\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|60px|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb60px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Avant d\u2019ouvrir un ticket<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La base de connaissance du portail support contient des solutions aux probl\u00e8mes fr\u00e9quents et des guides de configuration. La consulter avant d\u2019ouvrir un ticket r\u00e9duit les temps de r\u00e9solution.<\/p>\n<p>&#8211; <strong>Acc\u00e8s<\/strong>: <a href=\"https:\/\/support.pandorafms.com\/\">https:\/\/support.pandorafms.com\/<\/a> \u2192 Support &gt; Knowledge Base &gt; Browse<br \/>&#8211; <strong>Articles de type Problem<\/strong>: solution document\u00e9e \u00e0 des incidents r\u00e9els<br \/>&#8211; <strong>Articles de type Article<\/strong>: guides de configuration \u00e9tape par \u00e9tape<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Knowledge-Base.png\u00a0\u00bb alt=\u00a0\u00bbKnowledge Base\u00a0\u00bb title_text=\u00a0\u00bbKnowledge Base\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#eaeaea\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Support > Knowledge Base \u2014 consulter avant d\u2019ouvrir un ticket<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Ouvrir un ticket<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>&#8211; Assistance \u2192 Cr\u00e9er un nouveau ticket.<\/strong><\/p>\n<p>&#8211; <strong>Titre court<\/strong> qui identifie le probl\u00e8me.<\/p>\n<p>&#8211; <strong>Dans la description, inclure toujours<\/strong>: version concern\u00e9e, sympt\u00f4mes observ\u00e9s, r\u00e9sultat obtenu, r\u00e9sultat attendu. Plus il y a d\u2019informations, plus la r\u00e9solution est rapide.<\/p>\n<p>&#8211; <strong>S\u00e9lectionner le type d\u2019incident.<\/strong> Des champs suppl\u00e9mentaires appara\u00eetront. Joindre des captures si elles aident.<\/p>\n<p>&#8211; <strong>Cliquer sur Create<\/strong>. Vous recevrez un e-mail de confirmation contenant un lien de suivi.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Crear-nuevo-ticket.png\u00a0\u00bb alt=\u00a0\u00bbCr\u00e9er un nouveau ticket\u00a0\u00bb title_text=\u00a0\u00bbCr\u00e9er un nouveau ticket\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#eaeaea\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Formulaire de cr\u00e9ation de ticket \u2014 Support &gt; Cr\u00e9er un nouveau ticket<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb60px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Suivi et cl\u00f4ture<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&#8211; <strong>Suivi<\/strong>: aller dans le ticket \u2192 onglet Follow-up.<\/p>\n<p>&#8211; <strong>Ajouter des informations<\/strong>: Add Workunit \u2192 \u00e9crire un commentaire.<\/p>\n<p>&#8211; <strong>R\u00e9pondre \u00e0 l\u2019email de notification met automatiquement le ticket \u00e0 jour<\/strong>.<\/p>\n<p>&#8211; <strong>Si le probl\u00e8me est r\u00e9solu<\/strong>: ajouter une Workunit ou fermer directement le ticket.<\/p>\n<p>&#8211; <strong>Les tickets sans r\u00e9ponse du client pendant 15 jours sont ferm\u00e9s automatiquement<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"introp\"><b>NOTE :<\/b> Les identifiants d\u2019acc\u00e8s au support sont sp\u00e9cifiques au partenaire et ne doivent pas \u00eatre partag\u00e9s avec le client final.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_id=\u00a0\u00bbinicio\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#161327&Prime; background_enable_image=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb98%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px|10px|0px|10px|true|true\u00a0\u00bb custom_padding=\u00a0\u00bb60px|10px|60px|10px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|40px|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb20px|20px|40px|20px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb0px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2024\/11\/pandorafms-good.jpg\u00a0\u00bb alt=\u00a0\u00bbpandorafms-good\u00a0\u00bb title_text=\u00a0\u00bbpandorafms-good\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb src_last_edited=\u00a0\u00bboff|tablet\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px|10%|0px|10%|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px|10%|0px|10%|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\">Nous esp\u00e9rons que ce guide vous a \u00e9t\u00e9 utile<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub1-w\">Si vous avez des questions, n\u2019h\u00e9sitez pas \u00e0 contacter l\u2019\u00e9quipe d\u2019assistance technique Pandora FMS.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"doblebtn\"><!-- [et_pb_line_break_holder] --><a class=\"prices-2024-btn\" style=\"padding:10px 30px!important\" href=\"https:\/\/pandorafms.com\/fr\/contact\/\">Contacter<\/a><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Onboarding Partenaire Tout ce dont vous avez besoin pour d\u00e9marrer en tant que partenaire PandoraIdentifiants, ressources, contacts et prochaines \u00e9tapes en un seul endroit. R\u00e9sume les aspects op\u00e9rationnels essentiels pour commencer \u00e0 travailler avec Pandora d\u00e8s le premier jour.Que couvre ce document ?Ce que c\u2019est Que faire Ce qu\u2019il ne faut pas faire O\u00f9 le [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":407946,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-421401","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/421401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/comments?post=421401"}],"version-history":[{"count":9,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/421401\/revisions"}],"predecessor-version":[{"id":421526,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/421401\/revisions\/421526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media\/407946"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media?parent=421401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}