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Pandora FMS S.L.U. recherche la diff\u00e9renciation dans son secteur<\/p>\n
Et a donc d\u00e9cid\u00e9 de mettre en \u0153uvre un syst\u00e8me de gestion int\u00e9gr\u00e9 de la qualit\u00e9. Ce syst\u00e8me, conforme \u00e0 la norme ISO\u202f9001:2015, engage l\u2019ensemble de l\u2019entreprise.<\/p>\n
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Les syst\u00e8mes d\u2019information qui soutiennent les activit\u00e9s de l\u2019entreprise\u202f: conception, d\u00e9veloppement, support technique (aux utilisateurs et au canal de distribution) et conseil sur les applications de supervision, conform\u00e9ment \u00e0 la D\u00e9claration d\u2019applicabilit\u00e9 en vigueur.<\/b><\/p>\n
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Le Syst\u00e8me de Gestion Int\u00e9gr\u00e9 de Pandora FMS S.L.U. couvre \u00e0 la fois le Syst\u00e8me de Gestion de la Qualit\u00e9 (SGQ)<\/strong> et le Syst\u00e8me de Gestion de la S\u00e9curit\u00e9 de l\u2019Information (SGSI)<\/strong> et s\u2019applique \u00e0 toutes les activit\u00e9s, processus et actifs li\u00e9s \u00e0 la conception, au d\u00e9veloppement, au support technique (aux utilisateurs et aux partenaires), au conseil et \u00e0 la prestation de services de supervision, ainsi qu\u2019\u00e0 la gestion interne de l\u2019entreprise.<\/p>\n <\/p>\n Activit\u00e9s commerciales : <\/strong>Conception, d\u00e9veloppement, support technique et conseil d\u2019applications et solutions de supervision, y compris la gestion des clients, des partenaires et du canal de distribution.<\/li>\n Processus internes :<\/strong> Fonctions juridiques, ressources humaines, administration, marketing, communication, ventes et finances.<\/li>\n Actifs et informations : <\/strong>Syst\u00e8mes d\u2019information, donn\u00e9es \u00e0 caract\u00e8re personnel, informations relatives aux personnes morales, code source des applications et savoir g\u00e9n\u00e9r\u00e9 par l\u2019organisation depuis sa cr\u00e9ation.<\/li>\n Infrastructures :<\/strong> Syst\u00e8mes informatiques et autres actifs situ\u00e9s au si\u00e8ge et dans les environnements cloud.<\/li>\n<\/ul>\n <\/p>\n La port\u00e9e du syst\u00e8me comprend la gestion int\u00e9gr\u00e9e de :<\/p>\n S\u00e9curit\u00e9 de l\u2019information (ISO 27001) : <\/strong>protection de la confidentialit\u00e9, de l\u2019int\u00e9grit\u00e9 et de la disponibilit\u00e9 des informations et des actifs de l\u2019organisation.<\/li>\n Qualit\u00e9 (ISO 9001) : <\/strong>respect des exigences l\u00e9gales, r\u00e9glementaires et contractuelles ; satisfaction des clients ; contr\u00f4le de la qualit\u00e9 des services et produits livr\u00e9s ; supervision et \u00e9valuation des fournisseurs ; et engagement envers l\u2019am\u00e9lioration continue des processus m\u00e9tiers.<\/li>\n<\/ul>\n <\/p>\n L\u2019\u00e9valuation des fournisseurs repose sur la v\u00e9rification que ceux-ci :<\/p>\n Maintiennent la fourniture des services ou des approvisionnements conform\u00e9ment aux conditions contractuellement convenues ou aux niveaux de service \u00e9tablis (contrat, bon de commande ou SLA).<\/p>\n<\/li>\n Respectent de mani\u00e8re ad\u00e9quate les d\u00e9lais de livraison, les temps de r\u00e9ponse, les engagements de support ou toute autre exigence op\u00e9rationnelle convenue.<\/p>\n<\/li>\n Ne g\u00e9n\u00e8rent pas d\u2019incidents graves ou r\u00e9currents affectant la qualit\u00e9 du service ou du produit, ou, lorsque de tels incidents surviennent, qu\u2019ils soient r\u00e9solus de mani\u00e8re efficace et dans des d\u00e9lais raisonnables.<\/p>\n<\/li>\n Fournissent et maintiennent \u00e0 jour toute la documentation l\u00e9gale, technique ou administrative applicable, y compris les certifications, la conformit\u00e9 \u00e0 la r\u00e9glementation sur la protection des donn\u00e9es (RGPD), la pr\u00e9vention des risques professionnels (PRP), les licences ou toute autre autorisation requise.<\/p>\n<\/li>\n Maintiennent une communication claire, opportune et efficace avec l\u2019organisation afin d\u2019assurer une gestion appropri\u00e9e du service ou de la fourniture.<\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb4%|4%|4%|4%|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb4%|4%|4%|4%|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb20px|20px|20px|20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb 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ol_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb quote_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_2_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_3_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_4_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_5_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_6_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n Fournir des services de qualit\u00e9 et en am\u00e9lioration continue afin de r\u00e9pondre \u00e0 la demande des clients et de rester comp\u00e9titifs dans le secteur, en garantissant la satisfaction totale des utilisateurs et des parties int\u00e9ress\u00e9es.<\/p>\n<\/li>\n Assurer le respect de toutes les r\u00e9glementations applicables, tant en mati\u00e8re de qualit\u00e9 que de s\u00e9curit\u00e9 de l\u2019information, ainsi que de toute autre exigence suppl\u00e9mentaire \u00e0 laquelle Pandora FMS souscrit volontairement.<\/p>\n<\/li>\n Am\u00e9liorer en continu l\u2019efficacit\u00e9 du Syst\u00e8me de Gestion Int\u00e9gr\u00e9 et le niveau de satisfaction des clients au moyen de processus clairement d\u00e9finis et contr\u00f4l\u00e9s. Cela comprend l\u2019identification permanente des besoins et des exigences et la mise \u00e0 disposition d\u2019outils permettant le suivi, la mesure et l\u2019analyse des processus.<\/p>\n<\/li>\n Baser nos objectifs sur l\u2019augmentation de la satisfaction client, en \u00e9vitant les r\u00e9clamations et en atteignant 100\u202f% des attentes dans la prestation de services et solutions de supervision.<\/p>\n<\/li>\n D\u00e9finir chaque ann\u00e9e des objectifs et des cibles mesurables pour garantir le respect des engagements \u00e9nonc\u00e9s dans cette politique et des exigences de nos parties int\u00e9ress\u00e9es.<\/p>\n<\/li>\n Fournir les ressources n\u00e9cessaires \u00e0 la mise en \u0153uvre, au maintien et \u00e0 l\u2019am\u00e9lioration du Syst\u00e8me de Gestion Int\u00e9gr\u00e9, ainsi qu\u2019au contr\u00f4le et \u00e0 l\u2019optimisation de ses processus.<\/p>\n<\/li>\n Maintenir la qualit\u00e9 comme objectif permanent d\u2019am\u00e9lioration continue en tirant les enseignements des difficult\u00e9s et en analysant leurs causes afin d\u2019en \u00e9viter la r\u00e9p\u00e9tition.<\/p>\n<\/li>\n Encourager la collaboration et l\u2019engagement de tout le personnel afin que cette Politique Int\u00e9gr\u00e9e soit adopt\u00e9e comme la leur, chaque personne \u00e9tant responsable de la qualit\u00e9 et de la s\u00e9curit\u00e9 de son travail et du respect des proc\u00e9dures \u00e9tablies.<\/p>\n<\/li>\n Sensibiliser et s\u2019adapter au changement climatique par la participation des employ\u00e9s et des parties prenantes \u00e0 des initiatives de sensibilisation, de formation et d\u2019information.<\/p>\n<\/li>\n Int\u00e9grer des crit\u00e8res de durabilit\u00e9 dans toutes les activit\u00e9s de l\u2019entreprise afin de minimiser l\u2019impact environnemental et de promouvoir l\u2019utilisation rationnelle des ressources.<\/p>\n<\/li>\n Prot\u00e9ger la confidentialit\u00e9, l\u2019int\u00e9grit\u00e9 et la disponibilit\u00e9 des informations et des actifs, en garantissant que les services et produits sont fournis dans des conditions s\u00fbres et contr\u00f4l\u00e9es.<\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb20px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n Cette Politique Int\u00e9gr\u00e9e sera communiqu\u00e9e, comprise et appliqu\u00e9e dans toute l\u2019organisation et sera mise \u00e0 la disposition des parties int\u00e9ress\u00e9es au si\u00e8ge de Pandora FMS (C\/ Jos\u00e9 Echegaray 8, Alvia, Edificio I, 2\u1d49 \u00e9tage, Bureau 12, 28232 Las Rozas de Madrid, Espagne) et par les canaux officiels de communication de l\u2019entreprise.<\/p>\n [\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/09\/firma-direccion-pandora-fms.png\u00a0\u00bb alt=\u00a0\u00bbfirma direccion pandora fms\u00a0\u00bb title_text=\u00a0\u00bbfirma direccion pandora fms\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb30px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n LA DIRECTION [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Politiques de qualit\u00e9 Pandora FMS S.L.U. recherche la diff\u00e9renciation dans son secteur Et a donc d\u00e9cid\u00e9 de mettre en \u0153uvre un syst\u00e8me de gestion int\u00e9gr\u00e9 de la qualit\u00e9. Ce syst\u00e8me, conforme \u00e0 la norme ISO\u202f9001:2015, engage l\u2019ensemble de l\u2019entreprise.Les syst\u00e8mes d\u2019information qui soutiennent les activit\u00e9s de l\u2019entreprise\u202f: conception, d\u00e9veloppement, support technique (aux utilisateurs et au […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-407752","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/407752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/comments?post=407752"}],"version-history":[{"count":4,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/407752\/revisions"}],"predecessor-version":[{"id":410938,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/407752\/revisions\/410938"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media?parent=407752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}La port\u00e9e inclut<\/h2>\n
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Approche de gestion<\/h2>\n
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Crit\u00e8res d\u2019\u00e9valuation des fournisseurs<\/h2>\n
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Notre politique vise \u00e0 atteindre les objectifs suivants<\/h2>\n
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\nPandora FMS SLU<\/p>\n