{"id":399218,"date":"2025-06-16T14:50:01","date_gmt":"2025-06-16T14:50:01","guid":{"rendered":"https:\/\/pandorafms.com\/itsm\/change-management\/"},"modified":"2025-06-16T17:08:49","modified_gmt":"2025-06-16T17:08:49","slug":"gestion-des-changements","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/fr\/itsm\/gestion-des-changements\/","title":{"rendered":"ITSM Gestion des changements"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbBanner\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; 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global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h1 class=\"h1-w\">G\u00e9rez vos changements IT avec un contr\u00f4le total et une tra\u00e7abilit\u00e9 compl\u00e8te<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p class=\"highlight-integria-1\" style=\"color:#69bbff!important\">Planifiez, approuvez et ex\u00e9cutez toute modification critique de votre environnement informatique gr\u00e2ce \u00e0 des flux valid\u00e9s, des autorisations d\u00e9finies et un suivi complet.<\/p>\n<p class=\"sub1-w\">La nouvelle gestion des changements de Pandora ITSM allie contr\u00f4le, automatisation et conformit\u00e9 r\u00e9glementaire.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; 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Change Management\u00a0\u00bb title_text=\u00a0\u00bbITSM &#8211; Change Management\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb45deg\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#dddddd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb30px\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; 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button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p style=\"font-size:0.9em\">\u00c9vitez les erreurs op\u00e9rationnelles, les interruptions et les risques inutiles. La <strong><a style=\"color:#2589E0\" href=\"https:\/\/pandorafms.com\/fr\/it-topics\/gestion-du-changement-en-it\/\" target=\"_blank\" rel=\"noopener\">gestion des changements<\/a><\/strong> de Pandora ITSM vous permet de coordonner les modifications de syst\u00e8mes, d\u2019infrastructures ou de services avec une structure claire, des t\u00e2ches attribu\u00e9es, un suivi en temps r\u00e9el et des r\u00f4les d\u00e9finis.<\/p>\n<p style=\"font-size:0.9em\">Id\u00e9al pour les environnements n\u00e9cessitant :<\/p>\n<p>[\/et_pb_cta][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#07070a\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22pandora-Light%22!important;||font-size:0.9em!important;||li {||    padding-bottom: 10px;||}\u00a0\u00bb custom_css_free_form=\u00a0\u00bbul.introul-itsm {||    list-style-image: url(https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/itsm-check-blue.png);||}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul class=\"introul-itsm\" style=\"padding-left:20px\">\n<li>Coordination entre \u00e9quipes techniques.<\/li>\n<li>Validations avant l\u2019ex\u00e9cution des changements.<\/li>\n<li>Enregistrement complet pour les audits et la conformit\u00e9.<\/li>\n<li>Visibilit\u00e9 totale sur ce qui change, quand et pourquoi.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbintegraci\u00f3n y desarrollo\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; 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background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px||||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb text_orientation_tablet=\u00a0\u00bb\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"h2-b\">Principaux avantages<\/h2>\n<p class=\"sub1-b\">Tout ce dont vous avez besoin pour garder le contr\u00f4le sur vos changements<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#07070a\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22pandora-Light%22!important;||font-size:0.9em!important;||li {||    padding-bottom: 10px;||}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul class=\"introul-itsm\" style=\"padding-left:20px\">\n<li>Enregistrement structur\u00e9 de chaque demande de changement.<\/li>\n<li>Gestion des \u00e9tats : de la cr\u00e9ation \u00e0 la cl\u00f4ture valid\u00e9e.<\/li>\n<li>Association avec les tickets, les t\u00e2ches, l\u2019inventaire et les projets.<\/li>\n<li>Mod\u00e8les r\u00e9utilisables et automatisation des processus.<\/li>\n<li>\u00c9quipes de changement avec ACL et notifications automatiques.<\/li>\n<li>Temps calcul\u00e9s et tra\u00e7abilit\u00e9 pour les audits (ISO 27001, ENS, SOC 2).<\/li>\n<li>Compatible avec les mod\u00e8les de changement Standard, Normal et Emergency Change.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; 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use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/ITSM-Change-Management_03.png\u00a0\u00bb alt=\u00a0\u00bbITSM Change Management\u00a0\u00bb title_text=\u00a0\u00bbITSM Change Management\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb45deg\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#dddddd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb30px\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb text_orientation_tablet=\u00a0\u00bb\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"h2-b\">Comment \u00e7a fonctionne<\/h2>\n<p class=\"sub1-b\">Un flux complet, de la proposition \u00e0 l\u2019ex\u00e9cution<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#07070a\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22pandora-Light%22!important;||font-size:0.9em!important;||li {||    padding-bottom: 10px;||}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul class=\"introul-itsm\" style=\"padding-left:20px\">\n<li><strong>Demande de changement<\/strong><\/br> D\u00e9finissez les champs cl\u00e9s : priorit\u00e9, risque, impact, manager, \u00e9quipe.<\/li>\n<li><strong>\u00c9valuation et approbation<\/strong><\/br> Le Change Manager examine et valide la demande avant son ex\u00e9cution.<\/li>\n<li><strong>Planification<\/strong><\/br> Des t\u00e2ches et sous-t\u00e2ches sont cr\u00e9\u00e9es et attribu\u00e9es aux \u00e9quipes responsables.<\/li>\n<li><strong>Mise en \u0153uvre<\/strong><\/br> Les \u00e9quipes ex\u00e9cutent les t\u00e2ches li\u00e9es aux tickets r\u00e9els, en enregistrant les temps via des unit\u00e9s de travail.<\/li>\n<li><strong>Revue et validation<\/strong><\/br> Une fois toutes les t\u00e2ches v\u00e9rifi\u00e9es, le manager valide le changement et saisit le rapport final.<\/li>\n<\/ul>\n<p>Chaque \u00e9tape est enregistr\u00e9e. Toute la documentation est disponible. Tout est sous contr\u00f4le. <strong><a style=\"color:#2589E0\" href=\"https:\/\/pandorafms.com\/manual\/!current\/en\/documentation\/10_pandora_itsm\/start\" target=\"_blank\" rel=\"noopener\">Consulter la documentation \u2192<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbintegraci\u00f3n y desarrollo\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; background_color=\u00a0\u00bb#f0f3f7&Prime; background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbbottom_right\u00a0\u00bb background_vertical_offset=\u00a0\u00bb100%\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb background_video_height=\u00a0\u00bb1200px\u00a0\u00bb width=\u00a0\u00bb98%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb10px||0px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px||0px||false|false\u00a0\u00bb background_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb background_color_gradient_direction_tablet=\u00a0\u00bb-170deg\u00a0\u00bb background_enable_image_tablet=\u00a0\u00bboff\u00a0\u00bb background_position_tablet=\u00a0\u00bbtop_center\u00a0\u00bb background_position_phone=\u00a0\u00bbtop_center\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb60px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;||display: flex;||flex-wrap: wrap;\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb45deg\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#dddddd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb30px\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bborder: 2;\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bborder: 2;\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px||||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb text_orientation_tablet=\u00a0\u00bb\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"h2-b\">Int\u00e9gr\u00e9 \u00e0 votre environnement ITSM<\/h2>\n<p class=\"sub1-b\">Ce n\u2019est pas un module isol\u00e9 : c\u2019est une partie int\u00e9grante de vos op\u00e9rations<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#07070a\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22pandora-Light%22!important;||font-size:0.9em!important;||li {||    padding-bottom: 10px;||}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul class=\"introul-itsm\" style=\"padding-left:20px\">\n<li>Changements li\u00e9s aux actifs de l\u2019inventaire.<\/li>\n<li>Association directe avec les projets et les t\u00e2ches existants.<\/li>\n<li>Visibilit\u00e9 compl\u00e8te depuis l\u2019interface principale.<\/li>\n<li>Compatible avec les flux de tickets, les r\u00f4les personnalis\u00e9s et les notifications.<\/li>\n<li>Appliquez votre politique de gestion des changements \u00e0 l\u2019ensemble de l\u2019organisation, sans outils externes.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; 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use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/ITSM_Change-Management_05.jpg\u00a0\u00bb alt=\u00a0\u00bbITSM &#8211; Change Management\u00a0\u00bb title_text=\u00a0\u00bbITSM_Change-Management_05&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb45deg\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#dddddd\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb30px\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb text_orientation_tablet=\u00a0\u00bb\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"h2-b\">Pourquoi choisir Pandora ITSM ?<\/h2>\n<p class=\"sub1-b\">Une solution compl\u00e8te, s\u00e9curis\u00e9e et pr\u00eate \u00e0 \u00e9voluer<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#07070a\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||0em|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22pandora-Light%22!important;||font-size:0.9em!important;||li {||    padding-bottom: 10px;||}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul class=\"introul-itsm\" style=\"padding-left:20px\">\n<li>Support natif des frameworks ITIL.<\/li>\n<li>Enregistrement permanent et tra\u00e7abilit\u00e9 de chaque action.<\/li>\n<li>Con\u00e7u pour les environnements sensibles : finance, sant\u00e9, secteur public.<\/li>\n<li>Contr\u00f4le des permissions par profil et par \u00e9quipe.<\/li>\n<li>Pr\u00eat pour les audits de s\u00e9curit\u00e9 et de conformit\u00e9.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbbanner final\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; 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