{"id":360834,"date":"2023-05-30T14:49:21","date_gmt":"2023-05-30T14:49:21","guid":{"rendered":"https:\/\/pandorafms.com\/itsm\/emt\/"},"modified":"2025-01-22T12:38:14","modified_gmt":"2025-01-22T12:38:14","slug":"emt","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/fr\/itsm\/emt\/","title":{"rendered":"ITSM EMT – Cas des clients"},"content":{"rendered":"

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EMT<\/h1>\n

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Cas des clients<\/strong><\/p>\n

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\u201cNous avions besoin d’un outil \u00e0 la fois durable et suffisamment flexible pour r\u00e9pondre \u00e0 nos besoins en constante \u00e9volution.\u201d<\/p>\n

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\u00c9quipe CAU EMT Madrid.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_padding=\u00a0\u00bb10%||10%||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|1000px|1000px|1000px|1000px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ticketing-system-emt.png\u00a0\u00bb alt=\u00a0\u00bbticketing system emt\u00a0\u00bb title_text=\u00a0\u00bbticketing-system-emt\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ background_enable_color=\u00a0\u00bboff\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb70px||70px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

Contexte et point de d\u00e9part : le d\u00e9fi<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]Le d\u00e9fi consistait \u00e0 remplacer un outil d’aide co\u00fbteux et difficile \u00e0 g\u00e9rer par un outil d\u00e9velopp\u00e9 sp\u00e9cifiquement pour nos besoins.<\/strong> Nous avons \u00e9t\u00e9 contraints de proc\u00e9der \u00e0 ce remplacement car l’application pr\u00e9c\u00e9dente ne fonctionnait pas correctement et ne nous permettait pas d’obtenir des rapports et des requ\u00eates.<\/p>\n

Si nous n’avions pas remplac\u00e9 l’outil que nous utilisions, nous aurions d\u00fb assumer le risque d’un effondrement total, \u00e9tant incapables de contr\u00f4ler et de g\u00e9rer toutes nos instances.<\/strong><\/p>\n

Nous avons vu la n\u00e9cessit\u00e9 de le remplacer progressivement : dans un premier temps, nous avons d\u00e9velopp\u00e9 le nouvel outil en l’adaptant \u00e0 nos besoins, puis nous l’avons lanc\u00e9 avec un seul type de probl\u00e8me.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ background_color=\u00a0\u00bb#f8f8f8″ background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb70px||70px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

R\u00e9ponse au probl\u00e8me : la solution<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/EMT_Equipo01.jpg\u00a0\u00bb title_text=\u00a0\u00bbEMT_Equipo01″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]Nous avions besoin d’un outil qui devait \u00eatre \u00e0 la fois durable et suffisamment flexible pour r\u00e9pondre \u00e0 nos besoins en constante \u00e9volution.<\/p>\n

Nous avons d\u00e9cid\u00e9 de choisir la solution propos\u00e9e par votre soci\u00e9t\u00e9 parce que Pandora ITSM est vraiment flexible, s’adaptant parfaitement aux besoins d’EMT et fournissant un cadre pour traiter les probl\u00e8mes op\u00e9rationnels impr\u00e9vus.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_enable_color=\u00a0\u00bboff\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb70px||70px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ text_font_size=\u00a0\u00bb16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

R\u00e9sultats <\/span>de la mise en \u0153uvre de Pandora FMS<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]Gr\u00e2ce \u00e0 cette nouvelle solution, nous sommes en mesure de g\u00e9rer, d’interroger et d’\u00e9tablir des rapports sur les donn\u00e9es en toute simplicit\u00e9. Tous nos employ\u00e9s se sont int\u00e9ress\u00e9s \u00e0 ce remplacement, y ont collabor\u00e9 et y ont particip\u00e9. Ils font tous confiance \u00e0 Pandora ITSM et se sentent \u00e0 l’aise pour travailler avec. L’interface de Pandora ITSM est confortable. Dans l’aper\u00e7u du probl\u00e8me, les informations sont regroup\u00e9es pour faciliter la recherche.<\/p>\n

Dans le r\u00e9sum\u00e9 du probl\u00e8me, tout est organis\u00e9, les donn\u00e9es peuvent \u00eatre visualis\u00e9es ou des \u00e9l\u00e9ments peuvent \u00eatre ajout\u00e9s sans qu’il soit n\u00e9cessaire d’entrer dans le probl\u00e8me. Une fois que vous avez \u00e9dit\u00e9 le dossier, il vous permet d’inclure facilement les informations n\u00e9cessaires.<\/p>\n

Les outils des fonctions inventaire, client et personne avec les m\u00eames niveaux de confort et d’intuitivit\u00e9.[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/EMT_Equipo02.jpg\u00a0\u00bb title_text=\u00a0\u00bbEMT_Equipo02″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#00c284″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb30px|50px|30px|50px|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

\u201cNous aurions d\u00fb prendre le risque d’un effondrement total, en \u00e9tant incapables de contr\u00f4ler et de g\u00e9rer toutes nos instances.\u201d<\/h5>\n

\u00c9quipe CAU \/ EMT Madrid.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ background_color=\u00a0\u00bb#f8f8f8″ background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb70px||70px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ticketing-system-emt.png\u00a0\u00bb title_text=\u00a0\u00bbticketing-system-emt\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

\u00c0 propos de l’EMT (Empresa Municipal de Transportes) Madrid<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]L’EMT de Madrid est une organisation qui fait partie du Consortium r\u00e9gional de transport et qui a autorit\u00e9 sur le transport public \u00e0 Madrid, tout en \u00e9tant la propri\u00e9t\u00e9 de la ville de Madrid.<\/p>\n

L’EMT a 5 lignes d’activit\u00e9 :<\/strong><\/p>\n

EMT Bus :<\/strong> fournit le transport public collectif de surface par bus pour la ville de Madrid.<\/p>\n

EMT Mobility :<\/strong> collecte les v\u00e9hicules sur les autoroutes et les voies publiques, conform\u00e9ment aux dispositions de l’ordonnance sur la mobilit\u00e9 de la ville de Madrid qui pr\u00e9voit un service municipal d’enl\u00e8vement et de garde des v\u00e9hicules abandonn\u00e9s.<\/p>\n

EMT Parking :<\/strong> gestion int\u00e9gr\u00e9e des parkings publics municipaux (rotation, r\u00e9sidentiel et mixte).<\/p>\n

Conseil et internationalisation :<\/strong> conseil, ing\u00e9nierie et exploitation de r\u00e9seaux de transport dans le monde entier.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbbanner final\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb321deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#0052be 0%|#00c284 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#15277b\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#3e0d29″ background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb background_video_height=\u00a0\u00bb1200px\u00a0\u00bb z_index=\u00a0\u00bb0″ max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_phone=\u00a0\u00bb90%\u00a0\u00bb max_width_last_edited=\u00a0\u00bboff|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb100px||100px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb custom_padding=\u00a0\u00bb70px||70px||true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|10px|40px|false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px|40px|40px|40px|true|true\u00a0\u00bb top_divider_style=\u00a0\u00bbcurve\u00a0\u00bb top_divider_color=\u00a0\u00bb#f9f9f9″ top_divider_height=\u00a0\u00bb60px\u00a0\u00bb top_divider_flip=\u00a0\u00bbhorizontal|vertical\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb bottom_divider_height=\u00a0\u00bb60px\u00a0\u00bb custom_css_before=\u00a0\u00bbz-index:0!important;\u00a0\u00bb custom_css_main_element=\u00a0\u00bbz-index:0!important; \u00a0\u00bb custom_css_after=\u00a0\u00bbz-index:0!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_spread__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb80px\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ text_font_size=\u00a0\u00bb16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Pandora ITSM est un logiciel pour les PME qui int\u00e8gre toutes les t\u00e2ches li\u00e9es \u00e0 la gestion des clients, des projets et d’un service d’assistance en un seul outil<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Il comprend des fonctionnalit\u00e9s utiles pour tous les types d’entreprises et de probl\u00e8mes.<\/p>\n

[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@\u00a0\u00bb button_text=\u00a0\u00bbJe veux essayer l’essai gratuit !\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0″ _dynamic_attributes=\u00a0\u00bbbutton_url\u00a0\u00bb _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb1.2em\u00a0\u00bb button_text_color=\u00a0\u00bb#000000″ button_bg_color=\u00a0\u00bb#bcfd49″ button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_use_icon=\u00a0\u00bboff\u00a0\u00bb z_index=\u00a0\u00bb0″ custom_margin=\u00a0\u00bb40px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb10px|50px|10px|50px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb10px|15px|10px|15px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Bold%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_use_color_gradient__hover=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#bcfd49″ button_text_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#000000″ button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

EMTCas des clients\u201cNous avions besoin d’un outil \u00e0 la fois durable et suffisamment flexible pour r\u00e9pondre \u00e0 nos besoins en constante \u00e9volution.\u201d\u00c9quipe CAU EMT Madrid.Contexte et point de d\u00e9part : le d\u00e9fiLe d\u00e9fi consistait \u00e0 remplacer un outil d’aide co\u00fbteux et difficile \u00e0 g\u00e9rer par un outil d\u00e9velopp\u00e9 sp\u00e9cifiquement pour nos besoins. Nous avons \u00e9t\u00e9 […]<\/p>\n","protected":false},"author":33,"featured_media":347399,"parent":359597,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-360834","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/360834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/comments?post=360834"}],"version-history":[{"count":4,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/360834\/revisions"}],"predecessor-version":[{"id":360874,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/360834\/revisions\/360874"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/359597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media\/347399"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media?parent=360834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}