{"id":359623,"date":"2023-05-30T14:02:37","date_gmt":"2023-05-30T14:02:37","guid":{"rendered":"https:\/\/pandorafms.com\/itsm\/informes\/"},"modified":"2025-01-22T15:55:01","modified_gmt":"2025-01-22T15:55:01","slug":"rapports","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/fr\/itsm\/rapports\/","title":{"rendered":"Rapports ITSM"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb next_background_color=\u00a0\u00bb#f8f8f8&Prime; padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbBanner\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb90deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#0052be 0%|#00c284 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#3e0d29&Prime; background_color_gradient_end=\u00a0\u00bb#15277b\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb background_video_height=\u00a0\u00bb1200px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb70px||100px||false|false\u00a0\u00bb top_divider_height_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb bottom_divider_style=\u00a0\u00bbcurve\u00a0\u00bb bottom_divider_height=\u00a0\u00bb50px\u00a0\u00bb bottom_divider_height_tablet=\u00a0\u00bb\u00a0\u00bb bottom_divider_height_phone=\u00a0\u00bb30px\u00a0\u00bb bottom_divider_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb background_enable_image_tablet=\u00a0\u00bboff\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb3_5,2_5&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text content_tablet=\u00a0\u00bb<\/p>\n<h1 class=%22h1-w%22>Gesti\u00f3n de tiempos<\/h1>\n<p>\u00a0\u00bb content_phone=\u00a0\u00bb<\/p>\n<h1 class=%22h1-w%22>Gesti\u00f3n de tiempos<\/h1>\n<p>\u00a0\u00bb content_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 class=\"h1-w\">Rapports<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb width_tablet=\u00a0\u00bb77%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb max_width=\u00a0\u00bb95%\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"highlight-integria-1\">\u00c9conomisez du temps et restez inform\u00e9 avec la section de rapports de notre logiciel !<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb width_tablet=\u00a0\u00bb77%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb max_width=\u00a0\u00bb94%\u00a0\u00bb custom_margin=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub2-w\">Obtenez des rapports de diff\u00e9rentes sections, telles que <strong>support, gestion du temps et projets.<\/strong> Cr\u00e9ez aussi des rapports personnalis\u00e9s avec des requ\u00eates SQL et programmez l&rsquo;envoi de rapports de mani\u00e8re automatis\u00e9e et r\u00e9guli\u00e8re.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code disabled_on=\u00a0\u00bbon|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"banner-container-informes\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"banner-circle-informes\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_color=\u00a0\u00bb#f8f8f8&Prime; parallax=\u00a0\u00bbon\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3 class=\"h2-b\">Rapports helpdesk<\/h3>\n<p class=\"sub1-b\">Optimisez votre \u00e9quipe et am\u00e8liorez la satisfaction de vos clients avec nos rapports personnalis\u00e9s !<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nos mod\u00e8les personnalis\u00e9s vous aident \u00e0 mieux planifier vos rapports. Utilisez les recherches sauvegard\u00e9es ou les recherches manuelles afin d&rsquo;obtenir des rapports d\u00e9taill\u00e9s.<\/p>\n<p>Visualisez <strong>des statistiques g\u00e9n\u00e9rales, des statistiques par \u00e9quipes et par personnes<\/strong> afin de procurer une gestion efficace de votre \u00e9quipe.<\/p>\n<p>D\u00e9couvrez comment nos rapports personnalis\u00e9s peuvent am\u00e9liorer votre \u00e9quipe et la satisfaction de vos clients !<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/graficos-informes-es.png\u00a0\u00bb alt=\u00a0\u00bbgraficos-informes-es\u00a0\u00bb title_text=\u00a0\u00bbgraficos-informes-es\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb70%\u00a0\u00bb max_width_tablet=\u00a0\u00bb400px\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_phone=\u00a0\u00bb\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; 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_builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||30px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\">Rapports d&rsquo;assistance<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_DetalladoDeTickets_02.png\u00a0\u00bb title_text=\u00a0\u00bbInformes_DetalladoDeTickets_02&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport d\u00e9taill\u00e9 de Tickets<\/p>\n<p><strong>Le rapport de ticket d&rsquo;assistance de notre produit vous aidera \u00e0 obtenir tous les d\u00e9tails dont vous avez besoin afin de g\u00e9rer vos tickets de support !<\/strong><\/p>\n<p>D\u00e8s les donn\u00e9es g\u00e9n\u00e9rales jusqu&rsquo;\u00e0 l&rsquo;historique du ticket, l&rsquo;historique du SLA et les m\u00e9triques g\u00e9n\u00e9rales, notre rapport de ticket de support vous offre toute l&rsquo;information dont vous avez besoin pour prendre les meilleurs d\u00e9cisions de gestion de vos tickets.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeDeSoporte_01.png\u00a0\u00bb title_text=\u00a0\u00bbInformes_InformeDeSoporte_01&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport d&rsquo;assistance<\/p>\n<p><strong>D\u00e9couvrez le pouvoir de faire des rapports d&rsquo;haut niveau avec notre fontionnalit\u00e9 de rapports d\u00e9taill\u00e9s. <\/strong><\/p>\n<p>CAvec plus de treinte filtres diff\u00e9rents, ils vous permettront de montrer des dizaines de graphiques, r\u00e9sum\u00e9s, listes et param\u00e8tres dans un seul rapport en PDF. Vous pouvez l&rsquo;utiliser afin de cr\u00e9ere des rapports par clients, par groupes de clients, par \u00e9tat, etc..<\/p>\n<p>En outre, on vous offre aussi une recherche de tickets personnalis\u00e9e. Si vous cherchez des statistiques g\u00e9n\u00e9rales et quelques Top-N sous format de graphique, ainsi que de graphiques de tendances, ce rapport vous offre tous ces ressources.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_Informe-Agentes_05.png\u00a0\u00bb title_text=\u00a0\u00bbInformes_Informe-Agentes_05&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport d&rsquo;agents<\/p>\n<p><strong>\u00c9vitez toute incertitude et am\u00e9liorez le support que vous offrez \u00e0 vos clients avec notre rapport sp\u00e9cifique pour le contr\u00f4le de qualit\u00e9 !<\/strong><\/p>\n<p>Ce rapport vous montrera les m\u00e9triques de chaque op\u00e9rateur, telles que le temps d\u00e9di\u00e9, la moyenne de temps de r\u00e9solution des tickets, les commentaires positifs des clients et les tickets totales (filtr\u00e9 par entreprise et cr\u00e9neau horaire).<\/p>\n<p><strong>Acc\u00e8dez aux informations dont vous avez besoin pour am\u00e9liorer votre service et faire vos clients heureux !<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_Informe-Tipo-Ticket_04.png\u00a0\u00bb title_text=\u00a0\u00bbInformes_Informe-Tipo-Ticket_04&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport pour type de ticket<\/p>\n<p><strong>Maintenant vous pouvez maintenir un contr\u00f4le rigoreux des tickets de votre entreprise avec notre rapport sous format de liste !<br \/><\/strong><\/p>\n<p>Groupez les tickets par entreprise, contr\u00f4lez les nombre de tickets par type et configurez l&rsquo;intervalle de temps pour obtenir des r\u00e9sultats pr\u00e9cis. Et tout \u00e7a avec nos filtres de recherche personnalis\u00e9s. N&rsquo;attendez plus pour avoir plein contr\u00f4le des tickets de votre entreprise !<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeResolucion_03.png\u00a0\u00bb title_text=\u00a0\u00bbInformes_InformeResolucion_03&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport de r\u00e9solution<\/p>\n<p><strong>Identifiez l&rsquo;impact des tickets ferm\u00e9s dans votre entreprise !<\/strong><\/p>\n<p>Avec ce rapport technique, vous pouvez conna\u00eetre le temps investi, les temps d&rsquo;inactivit\u00e9, les personnes concern\u00e9es et la satisfaction des clients lorsque vous r\u00e9ssoudez leurs tickets.<\/p>\n<p><strong>Am\u00e9liorez votre performance et optimisez vos processus avec notre outil !<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#bababa\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-incidencias-es.png\u00a0\u00bb title_text=\u00a0\u00bbinforme incidencias es\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"h4-b\">Rapport des incidences des clients<\/p>\n<p><strong>Voulez-vous voir exactement combien d&rsquo;incidences ouvertes vous avez ? <\/strong><\/p>\n<p>Notre outil vous offre la facilit\u00e9 de filtrer ces informations par utilisateur, ann\u00e9e et mois.<\/p>\n<p><strong>No perdez pas du temps en recherches manuelles !<\/strong><\/p>\n<p>Essayez notre solution pour contr\u00f4ler toutes vos incidences de mani\u00e8re facile et simple.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb padding_top_1=\u00a0\u00bb0px\u00a0\u00bb padding_top_2=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_1=\u00a0\u00bb0px\u00a0\u00bb padding_bottom_2=\u00a0\u00bb0px\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb admin_label=\u00a0\u00bbBanner\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb-90deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#0052be 0%|#00c284 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#3e0d29&Prime; background_color_gradient_end=\u00a0\u00bb#15277b\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM-fondo-banner-g1.png\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb background_video_height=\u00a0\u00bb1200px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||false|false\u00a0\u00bb bottom_divider_height=\u00a0\u00bb50px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_5,3_5&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text disabled_on=\u00a0\u00bboff|off|on\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_last_edited=\u00a0\u00bboff|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-w\" style=\"text-align: center;\">Rapports de projets<\/h2>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-proyectos-es.png\u00a0\u00bb title_text=\u00a0\u00bbinforme proyectos es\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb60%\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||20px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-w\">Rapports de projets<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0%||||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub2-w\"><strong>Obtenez maintenant des informations compl\u00e8tes sur vos projets dans quelques clicks !<\/strong><\/p>\n<p class=\"p-w\">D\u00e9couvrez la mani\u00e8re la plus simple e filtrer vos projets de mani\u00e8re rapide et efficace. Avec nos outils de filtrage, cherchez dans le nom et description du projet, filtrez par propri\u00e8taire, par personnes impliqu\u00e9es, par date et par groupe de projet.<\/p>\n<p class=\"sub2-w\"><strong>Incluez aussi des projets archiv\u00e9s dans le rapport !<\/strong><\/p>\n<p class=\"p-w\">Acc\u00e8dez \u00e0 une liste avec tous les d\u00e9tails de vos projets. Obtenez des informations pr\u00e9cises sur les projets dont vous \u00eates en charge, <strong>telles que ID, groupe, nom, propri\u00e9taire, personnes impliqu\u00e9es et progr\u00e8s des t\u00e2ches<\/strong>. Et tout est pr\u00eat pour la visualisation en format HTML \u00e0 l&rsquo;cran complet ou pour l&rsquo;exportation PDF et CSV.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\">Rapports personnalis\u00e9s (SQL)<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||80px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb10%||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0%||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Les rapports SQL personnalis\u00e9s peuvent vous aider \u00e0 obtenir une table de donn\u00e9es exportable sur Excel ou PDF!<\/strong><\/p>\n<p>Avec un seul administrateur globale pour la cr\u00e9ation de rapports, les utilisateurs peuvent obtenir des r\u00e9sultats optimales sans avoir des connaissances SQL ou la structure interne de la base de donn\u00e9es.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/custom-report-es.png\u00a0\u00bb title_text=\u00a0\u00bbcustom report es\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb90deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#00c284 0%|#0052be 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#9d1762&Prime; background_color_gradient_end=\u00a0\u00bb#f15408&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb custom_padding=\u00a0\u00bb50px|50px|50px|50px|false|true\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/email.png\u00a0\u00bb title_text=\u00a0\u00bbemail\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-w\">Mod\u00e8les de rapports<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"p-w\">Avec la gestion de mod\u00e8les, vous aurez la possibilit\u00e9 d&rsquo;\u00e9diter, supprimer et cr\u00e9er des mod\u00e8les sans effort.<\/p>\n<p class=\"p-w\">Notre outil pratique vous permet d&rsquo;acc\u00e8der \u00e0 une liste avec les mod\u00e8les qui sont d\u00e9j\u00e0 cr\u00e9es pour les personnalisser selon besoin.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_color=\u00a0\u00bb#f8f8f8&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||true|false\u00a0\u00bb background_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb background_position_tablet=\u00a0\u00bbcenter\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||30px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\">Gestionnaire de rapports<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb width=\u00a0\u00bb70%\u00a0\u00bb width_tablet=\u00a0\u00bb90%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub1-b\"><strong>Cr\u00e9ez des rapports facilement en utilisant le gestionnaire de rapports ! <\/strong><\/p>\n<p class=\"sub1-b\">DConcevez des mod\u00e8les et programmez la g\u00e9n\u00e9ration de rapports pour leur envoi par email ou pour leur stockage dans la librairie de rapports pour leur consultation ult\u00e9rieure.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/programacion-de-informes-es.png\u00a0\u00bb title_text=\u00a0\u00bbprogramacion de informes es\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb width_tablet=\u00a0\u00bb60%\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text content_tablet=\u00a0\u00bb<\/p>\n<h3 class=%22h3-b%22 style=%22text-align: center;%22>Programaci\u00f3n de Informes<\/h3>\n<p>\u00a0\u00bb content_phone=\u00a0\u00bb<\/p>\n<h3 class=%22h3-b%22 style=%22text-align: center;%22>Programaci\u00f3n de Informes<\/h3>\n<p>\u00a0\u00bb content_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||30px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5%||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0%||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"h3-b\">Programmation de rapports<\/h3>\n<p>[\/et_pb_text][et_pb_text content_tablet=\u00a0\u00bb<\/p>\n<p style=%22text-align: center;%22><strong>\u00a1Ahorra tiempo y esfuerzo programando informes para que se ejecuten cada mes, semana o d\u00eda! <\/strong><\/p>\n<p style=%22text-align: center;%22>Establece una entrada en el planificador de informes para que los resultados se almacenen en la librer\u00eda del sistema o se env\u00eden directamente por email a alguien.<\/p>\n<p style=%22text-align: center;%22><strong>\u00a1Descubre todas las ventajas de nuestro planificador de informes!<\/strong><\/p>\n<p>\u00a0\u00bb content_phone=\u00a0\u00bb<\/p>\n<p style=%22text-align: center;%22><strong>\u00a1Ahorra tiempo y esfuerzo programando informes para que se ejecuten cada mes, semana o d\u00eda! <\/strong><\/p>\n<p style=%22text-align: center;%22>Establece una entrada en el planificador de informes para que los resultados se almacenen en la librer\u00eda del sistema o se env\u00eden directamente por email a alguien.<\/p>\n<p style=%22text-align: center;%22><strong>\u00a1Descubre todas las ventajas de nuestro planificador de informes!<\/strong><\/p>\n<p>\u00a0\u00bb content_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>\u00a1\u00c9conomisez du temps et des efforts en programmant des rapports pour leur ex\u00e9cution mensuelle, hebdomadaire ou quotidi\u00e8nne ! <\/strong><\/p>\n<p>\u00c9tablissez une entr\u00e9e dans le planificateur de rapports afin que les r\u00e9sultats soient stock\u00e9s dans la librairie du syst\u00e8me ou soient envoy\u00e9s par email \u00e0 quelq&rsquo;un.<\/p>\n<p><strong>D\u00e9couvrez toutes les avantages du planificateur de rapports !<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbticketing helpdesk\u00a0\u00bb module_id=\u00a0\u00bbTicketingHelpdesk\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_css_main_element=\u00a0\u00bbpadding: 20px;\u00a0\u00bb border_color_bottom=\u00a0\u00bb#eaeaea\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text disabled_on=\u00a0\u00bboff|off|on\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||30px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\" style=\"text-align: center;\">Tableaux de bord<\/h2>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/dashboard-es.png\u00a0\u00bb title_text=\u00a0\u00bbdashboard-es\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb70%\u00a0\u00bb width_tablet=\u00a0\u00bb60%\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb0px|40px|0px|40px|false|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb87%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||30px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 class=\"h2-b\">Tableaux de bord<\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=\u00a0\u00bb<\/p>\n<p class=%22sub2-b%22 style=%22text-align: center;%22><strong>\u00a1Ahorra tiempo al iniciar sesi\u00f3n!<\/strong><\/p>\n<p style=%22text-align: center;%22>Los dashboards de Pandora ITSM ofrecen una visi\u00f3n clara y al instante de la informaci\u00f3n m\u00e1s relevante Personaliza cada uno de los dashboards seg\u00fan las necesidades de los usuarios y mantiene siempre al d\u00eda la informaci\u00f3n.<\/p>\n<p>\u00a0\u00bb content_phone=\u00a0\u00bb<\/p>\n<p class=%22sub2-b%22 style=%22text-align: center;%22><strong>\u00a1Ahorra tiempo al iniciar sesi\u00f3n!<\/strong><\/p>\n<p style=%22text-align: center;%22>Los dashboards de Pandora ITSM ofrecen una visi\u00f3n clara y al instante de la informaci\u00f3n m\u00e1s relevante Personaliza cada uno de los dashboards seg\u00fan las necesidades de los usuarios y mantiene siempre al d\u00eda la informaci\u00f3n.<\/p>\n<p>\u00a0\u00bb content_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb50px||||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"sub2-b\"><strong>\u00c9conomisez du temps de connexion<\/strong><\/p>\n<p>Les tableaux de bord de Pandora ITSM vous offrent un apper\u00e7u claire et instantan\u00e9 des informations les plus r\u00e9levantes. Personnaliser chacun des tableaux de bord selon les besoins des utilisateurs et gardez vos informations toujours \u00e0 jour.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbbanner final\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb170deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#0052be 12%|#00c284 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#15277b\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#3e0d29&Prime; background_image=\u00a0\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png\u00a0\u00bb background_position=\u00a0\u00bbbottom_right\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb background_video_height=\u00a0\u00bb1200px\u00a0\u00bb z_index=\u00a0\u00bb0&Prime; max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_phone=\u00a0\u00bb90%\u00a0\u00bb max_width_last_edited=\u00a0\u00bboff|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb100px||100px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb custom_padding=\u00a0\u00bb100px||100px||false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|10px|40px|false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px|40px|40px|40px|true|true\u00a0\u00bb top_divider_style=\u00a0\u00bbcurve\u00a0\u00bb top_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb top_divider_height=\u00a0\u00bb60px\u00a0\u00bb top_divider_flip=\u00a0\u00bbhorizontal|vertical\u00a0\u00bb top_divider_height_tablet=\u00a0\u00bb\u00a0\u00bb top_divider_height_phone=\u00a0\u00bb30px\u00a0\u00bb top_divider_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb bottom_divider_height=\u00a0\u00bb60px\u00a0\u00bb background_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb background_enable_image_phone=\u00a0\u00bboff\u00a0\u00bb custom_css_before=\u00a0\u00bbz-index:0!important;\u00a0\u00bb custom_css_main_element=\u00a0\u00bbz-index:0!important; \u00a0\u00bb custom_css_after=\u00a0\u00bbz-index:0!important;\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_spread__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb80px\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text content_tablet=\u00a0\u00bb<\/p>\n<h3 class=%22h2-w%22 style=%22line-height: 1.5em;%22>\u00a1Prueba Integria IMS 30 d\u00edas gratis!<\/h3>\n<p class=%22p-w%22>Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n<p>\u00a0\u00bb content_phone=\u00a0\u00bb<\/p>\n<h3 class=%22h2-w%22 style=%22line-height: 1.5em;%22>\u00a1Prueba Integria IMS<br \/>30 d\u00edas gratis!<\/h3>\n<p class=%22p-w%22>Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n<p>\u00a0\u00bb content_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb width_tablet=\u00a0\u00bb70%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; background_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3 class=\"h2-w\">Essayez Pandora ITSM 30 jours gratuitement !<\/h3>\n<p class=\"p-w\">E<span>xp\u00e9rimentez vous m\u00eame tout ce que les fonctionnalit\u00e9s peuvent vous apporter<\/span>.<br \/>Il n\u2019a pas besoin de carte de cr\u00e9dit.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@\u00a0\u00bb button_text=\u00a0\u00bbJe veux essayer le Trial gratuit !\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb button_alignment_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.0&Prime; _dynamic_attributes=\u00a0\u00bbbutton_url\u00a0\u00bb _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb1.2em\u00a0\u00bb button_text_color=\u00a0\u00bb#000000&Prime; button_bg_color=\u00a0\u00bb#bcfd49&Prime; button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_use_icon=\u00a0\u00bboff\u00a0\u00bb z_index=\u00a0\u00bb0&Prime; custom_margin=\u00a0\u00bb40px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb10px|50px|10px|50px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb10px|15px|10px|15px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_main_element=\u00a0\u00bbfont-family:%22Pandora-Bold%22!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_use_color_gradient__hover=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#bcfd49&Prime; button_text_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#000000&Prime; button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rapports\u00c9conomisez du temps et restez inform\u00e9 avec la section de rapports de notre logiciel !Obtenez des rapports de diff\u00e9rentes sections, telles que support, gestion du temps et projets. Cr\u00e9ez aussi des rapports personnalis\u00e9s avec des requ\u00eates SQL et programmez l&rsquo;envoi de rapports de mani\u00e8re automatis\u00e9e et r\u00e9guli\u00e8re.Rapports helpdesk Optimisez votre \u00e9quipe et am\u00e8liorez la satisfaction [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":347263,"parent":359597,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-359623","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/359623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/comments?post=359623"}],"version-history":[{"count":3,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/359623\/revisions"}],"predecessor-version":[{"id":359636,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/359623\/revisions\/359636"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/pages\/359597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media\/347263"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/fr\/wp-json\/wp\/v2\/media?parent=359623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}