{"id":424279,"date":"2026-06-15T13:26:31","date_gmt":"2026-06-15T13:26:31","guid":{"rendered":"https:\/\/pandorafms.com\/?p=424279"},"modified":"2026-06-16T18:54:21","modified_gmt":"2026-06-16T18:54:21","slug":"oum-109","status":"publish","type":"post","link":"https:\/\/pandorafms.com\/es\/itsm\/oum-109\/","title":{"rendered":"OUM #109"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; width=\u00bb100%\u00bb max_width=\u00bb900px\u00bb module_alignment=\u00bbleft\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code raw_content_tablet=\u00bb<\/p>\n<div style=%22display:flex;%22>\n<div style=%22width:50%; padding:0px 10px 0px 0px;%22>\n<ul>\n<li><a href=%22#1%22>Nuevas funcionalidades y mejoras<\/a><\/li>\n<li><a href=%22#2%22>Cambios y limitaciones conocidas<\/a><\/li>\n<li><a href=%22#3%22>Vulnerabilidades corregidas<\/a><\/li>\n<li><a href=%22#4%22>Cambios y mejoras<\/a><\/li>\n<\/ul>\n<\/div>\n<div style=%22width:50%; padding:0px 10px 0px 0px;%22>\n<ul>\n<li><a href=%22#5%22>Correcciones de fallos<\/a><\/li>\n<li><a href=%22#6%22>Documentaci\u00f3n actualizada<\/a><\/li>\n<li><a href=%22#7%22>Bugs conocidos<\/a><\/li>\n<li><a href=%22#legal%22>Informaci\u00f3n legal<\/a><\/li>\n<\/div>\n<\/div>\n<p>\u00bb raw_content_phone=\u00bb<\/p>\n<div>\n<ul>\n<li><a href=%22#1%22>Nuevas funcionalidades y mejoras<\/a><\/li>\n<li><a href=%22#2%22>Cambios y limitaciones conocidas<\/a><\/li>\n<li><a href=%22#3%22>Vulnerabilidades corregidas<\/a><\/li>\n<li><a href=%22#4%22>Cambios y mejoras<\/a><\/li>\n<li><a href=%22#5%22>Correcciones de fallos<\/a><\/li>\n<li><a href=%22#6%22>Documentaci\u00f3n actualizada<\/a><\/li>\n<li><a href=%22#7%22>Bugs conocidos<\/a><\/li>\n<li><a href=%22#legal%22>Informaci\u00f3n legal<\/a><\/li>\n<\/ul><\/div>\n<p>\u00bb raw_content_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbleft\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb custom_css_main_element=\u00bbfont-family:%22Pandora-Light%22;\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div style=\"display:flex;\"><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"width:50%; padding:0px 10px 0px 0px;\"><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] -->  <\/p>\n<li><a href=\"#1\">Nuevas funcionalidades y mejoras<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li><a href=\"#2\">Mejoras y peque\u00f1os cambios<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div style=\"width:50%; padding:0px 10px 0px 0px;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->  <\/p>\n<li><a href=\"#3\">Cambios y limitaciones conocidas<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li><a href=\"#4\">Correcciones de fallos<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][et_pb_divider color=\u00bb#eaeaea\u00bb divider_weight=\u00bb1px\u00bb admin_label=\u00bb=== SEPARADOR ===\u00bb module_id=\u00bb1&#8243; _builder_version=\u00bb4.22.0&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||30px||false|false\u00bb border_color_all=\u00bb#eaeaea\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_code raw_content_tablet=\u00bb<\/p>\n<div style=%22display:flex;%22>\n<div style=%22width:50%; padding:0px 10px 0px 0px;%22>\n<ul>\n<li><a href=%22#1%22>Nuevas funcionalidades y mejoras<\/a><\/li>\n<li><a href=%22#2%22>Cambios y limitaciones conocidas<\/a><\/li>\n<li><a href=%22#3%22>Vulnerabilidades corregidas<\/a><\/li>\n<li><a href=%22#4%22>Cambios y mejoras<\/a><\/li>\n<\/ul>\n<\/div>\n<div style=%22width:50%; padding:0px 10px 0px 0px;%22>\n<ul>\n<li><a href=%22#5%22>Correcciones de fallos<\/a><\/li>\n<li><a href=%22#6%22>Documentaci\u00f3n actualizada<\/a><\/li>\n<li><a href=%22#7%22>Bugs conocidos<\/a><\/li>\n<li><a href=%22#legal%22>Informaci\u00f3n legal<\/a><\/li>\n<\/div>\n<\/div>\n<p>\u00bb raw_content_phone=\u00bb<\/p>\n<div>\n<ul>\n<li><a href=%22#1%22>Nuevas funcionalidades y mejoras<\/a><\/li>\n<li><a href=%22#2%22>Cambios y limitaciones conocidas<\/a><\/li>\n<li><a href=%22#3%22>Vulnerabilidades corregidas<\/a><\/li>\n<li><a href=%22#4%22>Cambios y mejoras<\/a><\/li>\n<li><a href=%22#5%22>Correcciones de fallos<\/a><\/li>\n<li><a href=%22#6%22>Documentaci\u00f3n actualizada<\/a><\/li>\n<li><a href=%22#7%22>Bugs conocidos<\/a><\/li>\n<li><a href=%22#legal%22>Informaci\u00f3n legal<\/a><\/li>\n<\/ul><\/div>\n<p>\u00bb raw_content_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbNuevas funcionalidades y mejoras\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbleft\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb hover_enabled=\u00bb0&#8243; custom_css_main_element=\u00bbfont-family:%22Pandora-Light%22;\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  #left-area ul, .entry-content ul, .et-l--body ul, .et-l--footer ul, .et-l--header ul {<!-- [et_pb_line_break_holder] -->    list-style-type: inherit;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  p {<!-- [et_pb_line_break_holder] -->    line-height: 1.4em;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .release-109 {<!-- [et_pb_line_break_holder] -->    max-width: 900px;<!-- [et_pb_line_break_holder] -->    font-family: \"Pandora-Light\", sans-serif;<!-- [et_pb_line_break_holder] -->    line-height: 1.72;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 h2 {<!-- [et_pb_line_break_holder] -->    margin: 0 0 28px;<!-- [et_pb_line_break_holder] -->    padding-bottom: 16px;<!-- [et_pb_line_break_holder] -->    font-size: 2em;<!-- [et_pb_line_break_holder] -->    line-height: 1.25;<!-- [et_pb_line_break_holder] -->  }<!-- 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#f5f7fb;<!-- [et_pb_line_break_holder] -->    font-family: \"Pandocode\", monospace;<!-- [et_pb_line_break_holder] -->    font-size: 0.95em;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-intro {<!-- [et_pb_line_break_holder] -->    margin-bottom: 34px;<!-- [et_pb_line_break_holder] -->    font-size: 1.05em;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-feature {<!-- [et_pb_line_break_holder] -->    margin: 26px 0 38px;<!-- [et_pb_line_break_holder] -->    padding: 24px 28px;<!-- [et_pb_line_break_holder] -->    border: 1px solid #eaeaea;<!-- [et_pb_line_break_holder] -->    border-radius: 12px;<!-- [et_pb_line_break_holder] -->    background: #ffffff;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-feature h4:first-child {<!-- [et_pb_line_break_holder] -->    margin-top: 0;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-indent {<!-- [et_pb_line_break_holder] -->    margin-left: 22px;<!-- [et_pb_line_break_holder] -->    padding-left: 20px;<!-- [et_pb_line_break_holder] -->    border-left: 1px solid #eaeaea;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-note {<!-- [et_pb_line_break_holder] -->    margin: 24px 0;<!-- [et_pb_line_break_holder] -->    padding: 18px 22px;<!-- [et_pb_line_break_holder] -->    border-radius: 10px;<!-- [et_pb_line_break_holder] -->    background: #f5f7fb;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-media {<!-- [et_pb_line_break_holder] -->    margin: 24px 0 40px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 .release-media + .release-media {<!-- [et_pb_line_break_holder] -->    margin-top: -14px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .release-109 img.release-img-600 {<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->    width: 100%;<!-- [et_pb_line_break_holder] -->    max-width: 600px;<!-- [et_pb_line_break_holder] -->    height: auto;<!-- [et_pb_line_break_holder] -->    margin: 0 auto;<!-- [et_pb_line_break_holder] -->    border: none;<!-- [et_pb_line_break_holder] -->    border-radius: 10px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .release-109 .release-crop-bottom-2 {<!-- [et_pb_line_break_holder] -->  overflow: hidden;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.release-109 .release-crop-bottom-2 img {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->  margin-bottom: -2px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  @media only screen and (max-width: 767px) {<!-- [et_pb_line_break_holder] -->    .release-109 h2 {<!-- [et_pb_line_break_holder] -->      font-size: 1.65em;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .release-109 h3 {<!-- [et_pb_line_break_holder] -->      margin-top: 42px;<!-- [et_pb_line_break_holder] -->      font-size: 1.22em;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .release-109 .release-feature {<!-- [et_pb_line_break_holder] -->      padding: 20px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .release-109 .release-indent {<!-- [et_pb_line_break_holder] -->      margin-left: 0;<!-- [et_pb_line_break_holder] -->      padding-left: 16px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"release-109\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2 id=\"nuevas-funcionalidades-y-mejoras\">Nuevas funcionalidades y mejoras<\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee class=\"release-intro\"><!-- [et_pb_line_break_holder] -->    <strong>Pandora ITSM 109<\/strong> mejora el flujo de soporte, introduce un nuevo modo de apertura de <em>tickets<\/em> asistido por base de conocimiento e incorpora nuevas capacidades de CRM y <em>marketing<\/em> en fase <strong>Beta<\/strong>.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Mejoras en el m\u00f3dulo de Soporte<\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Modo <em>Smart<\/em> de soporte y creaci\u00f3n simplificada de <em>tickets<\/em><\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Optimizamos el flujo de soporte mediante el Modo Smart y un formulario <em>express<\/em>. El objetivo es resolver dudas antes de abrir un <em>ticket<\/em>, reducir solicitudes repetitivas y minimizar la fricci\u00f3n en el registro.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><!-- [et_pb_line_break_holder] -->        <strong>1. Modo Smart (IA + KB):<\/strong> El usuario introduce su consulta y el sistema analiza el texto, revisa la base de conocimiento y muestra posibles respuestas o art\u00edculos relacionados antes de crear el <em>ticket<\/em>. Si la respuesta resuelve la duda, la consulta puede guardarse como resuelta para consultarla posteriormente. Si no, el usuario puede crear un <em>ticket<\/em> conservando el contexto generado durante el proceso.<!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Modo Smart de soporte en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_01.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><!-- [et_pb_line_break_holder] -->        <strong>2. Creaci\u00f3n simplificada de <em>tickets<\/em>:<\/strong> Se habilita un formulario simplificado que muestra solamente los campos necesarios para registrar una solicitud b\u00e1sica.<!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<figure class=\"release-media release-crop-bottom-2\"><!-- [et_pb_line_break_holder] -->  <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Creaci\u00f3n simplificada de tickets en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_02.jpg\"><!-- [et_pb_line_break_holder] --><\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Equipos de soporte (<em>Support Teams<\/em>)<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Introducimos los equipos de soporte (<em>Support Teams<\/em>), formados por varios agentes, para facilitar la gesti\u00f3n colaborativa de <em>tickets<\/em> y distribuir la carga de trabajo mediante reglas autom\u00e1ticas de asignaci\u00f3n y comprobaci\u00f3n de disponibilidad.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><!-- [et_pb_line_break_holder] -->        <strong>1. Trabajo colaborativo:<\/strong> Los <em>tickets<\/em> podr\u00e1n asignarse directamente a un <strong>Team<\/strong>. Todos los miembros del grupo tendr\u00e1n visibilidad y podr\u00e1n trabajar en el <em>ticket<\/em> de forma conjunta y coordinada.<!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Equipos de soporte en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_03.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><strong>2. Modelos de asignaci\u00f3n autom\u00e1tica:<\/strong><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul><!-- [et_pb_line_break_holder] -->        <\/p>\n<li><strong>Round Robin:<\/strong> Distribuci\u00f3n aleatoria\/rotativa equitativa entre los miembros del equipo.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li><strong>Load Balance:<\/strong> Asignaci\u00f3n inteligente basada en la carga de trabajo actual, entregando el <em>ticket<\/em> al usuario con menos casos activos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Modelos de asignaci\u00f3n autom\u00e1tica en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_04.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><!-- [et_pb_line_break_holder] -->        <strong>3. Gesti\u00f3n de disponibilidad (Timetracker):<\/strong> Integraci\u00f3n con el control de tiempo. El sistema consultar\u00e1 el estado del <strong>Timetracker<\/strong> de cada usuario en tiempo real; si el agente no est\u00e1 disponible o est\u00e1 fuera de su jornada, el sistema evitar\u00e1 asignarle el <em>ticket<\/em> autom\u00e1ticamente.<!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Valoraciones negativas en <em>tickets<\/em><\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      A\u00f1adimos una capa de anal\u00edtica y control para las <strong>encuestas de satisfacci\u00f3n<\/strong>. A partir de esta versi\u00f3n los administradores tendr\u00e1n la capacidad de definir y personalizar un listado de razones. Si el usuario califica el servicio de forma negativa, el sistema le desplegar\u00e1 las opciones configuradas para que seleccione el motivo de su descontento antes de finalizar la encuesta.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-400 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Valoraciones negativas en tickets en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_05.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Validaci\u00f3n de cierre de <em>ticket<\/em> por el creador<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Cuando el equipo de soporte considere resuelto el caso, el <strong>creador del ticket<\/strong> podr\u00e1 tener la \u00faltima palabra para validar la soluci\u00f3n antes del cierre definitivo.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Validaci\u00f3n de cierre de ticket por el creador en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_06.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Mejora visual de la secci\u00f3n de descargas<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Adem\u00e1s de mejorar visualmente la <strong>secci\u00f3n de descargas<\/strong> de la secci\u00f3n de soporte, se ha cambiado la ruta donde se almacenan las descargas.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-note\"><!-- [et_pb_line_break_holder] -->      <pee>Para migrar todos los ficheros de esta secci\u00f3n, si hubiera alguno, debe ejecutarse el siguiente comando:<\/pee><!-- [et_pb_line_break_holder] -->      <pee><code>php \/var\/www\/html\/pandoraitsm\/extras\/scripts\/109\/downloads.php<\/code><\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Secci\u00f3n de descargas en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_07.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Nuevo m\u00f3dulo CRM y Marketing (<em>Beta<\/em>)<\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Dise\u00f1ado para simplificar el d\u00eda a d\u00eda, este nuevo <strong>CRM<\/strong> permite llevar el control del negocio a trav\u00e9s de 9 pilares clave:<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Compa\u00f1\u00edas y Contactos:<\/strong> Centraliza toda la informaci\u00f3n y el historial de tus clientes.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Deals (Oportunidades):<\/strong> Visualiza tu <em>pipeline<\/em> de ventas para que no dejes escapar ning\u00fan negocio.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Quotes (Presupuestos):<\/strong> Crea y env\u00eda presupuestos profesionales en segundos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Formularios y Tracking Web:<\/strong> Capta <em>leads<\/em> autom\u00e1ticamente y analiza c\u00f3mo interact\u00faan con tu web.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Campa\u00f1as de Marketing:<\/strong> Atrae y nutre a tus prospectos con estrategias segmentadas.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Contratos y Facturas:<\/strong> Agiliza el cierre legal y gestiona los cobros sin salir de la plataforma.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      <strong>El resultado:<\/strong> Menos herramientas dispersas, m\u00e1s visibilidad y un seguimiento impecable de todo tu proceso de negocio.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Nuevas vistas en 3 columnas para toda la secci\u00f3n CRM<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Hemos redise\u00f1ado por completo la interfaz del <strong>CRM<\/strong> para ofrecer una vista en 3 columnas aplicable a cualquier elemento (<em>Company<\/em>, <em>Contact<\/em>, <em>Deal<\/em>, etc.). Ahora tienes una radiograf\u00eda de 360\u00b0 de cada \u00edtem en una sola pantalla:<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"release-indent\"><!-- [et_pb_line_break_holder] -->      <pee><strong>1. Informaci\u00f3n esencial:<\/strong> Consulta y edita r\u00e1pidamente los datos b\u00e1sicos, campos personalizados y el estado actual del elemento.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee><strong>2. Historial y actividad centralizada:<\/strong> El coraz\u00f3n de la interacci\u00f3n. Visualiza en una l\u00ednea de tiempo din\u00e1mica:<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Correos electr\u00f3nicos enviados y recibidos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Notas internas y registro de llamadas.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Calendario de tareas y <em>meetings<\/em> programados.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li><em>Tickets<\/em> de soporte creados y proyectos asignados.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee><strong>3. Ecosistema de negocio relacionado:<\/strong> Todo lo vinculado a ese \u00edtem, accesible de forma inmediata:<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Contactos asociados, Deals (Oportunidades) y Quotes (Cotizaciones).<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Contratos vigentes y Facturas emitidas.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Vista en 3 columnas del CRM en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_08.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Env\u00edo y seguimiento de emails a trav\u00e9s de Google Workspace<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Conecta las cuentas de <strong>Google Workspace<\/strong> de tu equipo comercial y de atenci\u00f3n para automatizar por completo la comunicaci\u00f3n con tus clientes. <strong>Pandora ITSM<\/strong> vincula el historial de correos sin trabajo manual adicional.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Sincronizaci\u00f3n inteligente bidireccional:<\/strong> La plataforma procesa autom\u00e1ticamente las bandejas de entrada y salida. Si un cliente escribe o el equipo responde desde Gmail, el correo se vincula de inmediato a su ficha de contacto en el CRM.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Env\u00edos directos desde la plataforma:<\/strong> Redacta y env\u00eda correos electr\u00f3nicos profesionales directamente desde el CRM utilizando tu propia cuenta de Google Workspace.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Plantillas de correo din\u00e1micas:<\/strong> Agiliza la comunicaci\u00f3n con plantillas preconfiguradas para mensajes frecuentes (<em>propuestas, seguimientos, bienvenidas<\/em>), garantizando una comunicaci\u00f3n homog\u00e9nea y profesional.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Seguimiento de emails con Google Workspace en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_09.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Env\u00edo de emails desde CRM en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_10.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Nuevo sistema Deals<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Toma el control total de tus ventas con un sistema dise\u00f1ado para que ning\u00fan negocio se quede en el tintero. Ahora puedes estructurar, priorizar y medir el rendimiento del equipo comercial de forma visual y eficiente.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Configuraci\u00f3n por Compa\u00f1\u00eda y Contactos:<\/strong> Crea <em>deals<\/em> espec\u00edficos para una empresa, vincula a los tomadores de decisiones clave de sus contactos y mant\u00e9n todo el contexto unificado.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Pipelines y Stages personalizados:<\/strong> Dise\u00f1a tus propios Pipelines de venta y define las etapas (<em>stages<\/em>) que sigue tu proceso comercial, desde el primer contacto hasta el cierre del contrato.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Vista de tablero global:<\/strong> Supervisa la salud de tus ventas de un solo vistazo. Arrastra y suelta (<em>drag &#038; drop<\/em>) tus deals entre etapas para actualizar su estado de la forma m\u00e1s intuitiva posible.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Filtros potentes y avanzados:<\/strong> Segmenta tu informaci\u00f3n al instante. Filtra tus oportunidades por comercial asignado, fecha de cierre estimada, valor del negocio o probabilidad de \u00e9xito para enfocarte en lo que realmente importa.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Sistema Deals en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_11.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Nuevo sistema Quotes<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Crea ofertas comerciales en cuesti\u00f3n de segundos. Hemos dise\u00f1ado un generador de presupuestos inteligente que elimina el trabajo repetitivo y reduce los errores manuales, permitiendo cerrar ventas m\u00e1s r\u00e1pido.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Plantillas profesionales reutilizables:<\/strong> Dise\u00f1a la estructura base de tus propuestas una sola vez. Guarda tus formatos corporativos y util\u00edzalos como punto de partida para cualquier nuevo cliente, garantizando una imagen de marca unificada.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Sales Snippets:<\/strong> Ahorra tiempo guardando bloques de contenido predefinidos, como cl\u00e1usulas legales, descripciones de servicios o condiciones de pago. Ins\u00e9rtalos en tu presupuesto con un solo clic seg\u00fan las necesidades del cliente.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Personalizaci\u00f3n avanzada con macros potentes:<\/strong> Automatiza el llenado de informaci\u00f3n. Utiliza variables inteligentes para que el sistema complete autom\u00e1ticamente datos cr\u00edticos como el nombre del cliente, la empresa, el valor del deal o las fechas de vigencia.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Sistema Quotes en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_13.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Env\u00edo de campa\u00f1as de Marketing<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Lanza campa\u00f1as de correo masivo de alto impacto directamente desde el <strong>CRM<\/strong>, combinando dise\u00f1o profesional y segmentaci\u00f3n inteligente.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Potente editor:<\/strong> Dise\u00f1a correos profesionales con total libertad creativa, controlando el estilo, im\u00e1genes y c\u00f3digo para que se adapten a tu marca.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Listas est\u00e1ticas y din\u00e1micas:<\/strong> Segmenta tu audiencia de forma flexible con listas que se actualizan autom\u00e1ticamente seg\u00fan los criterios definidos o con listas fijas seleccionadas manualmente para acciones o eventos puntuales.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Campa\u00f1as de marketing en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_14.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Nuevo sistema de formularios<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Convierte las visitas de tu p\u00e1gina web en oportunidades de negocio reales. Dise\u00f1a y conecta formularios directamente en tu web corporativa para capturar <em>leads<\/em> de forma autom\u00e1tica y sin fricciones.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Integraci\u00f3n directa con tu web:<\/strong> Vincula f\u00e1cilmente los formularios con tu sitio actual. Cada vez que un usuario complete sus datos, se crear\u00e1 autom\u00e1ticamente un nuevo contacto dentro de la plataforma ITSM, eliminando la carga manual de datos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Asociaci\u00f3n de Workflows:<\/strong> Automatiza el siguiente paso de inmediato. Puedes configurar flujos de trabajo autom\u00e1ticos para que, al entrar el contacto, se le asigne un comercial, se cree una tarea de seguimiento o se le env\u00ede un correo de bienvenida de forma instant\u00e1nea.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-400 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Sistema de formularios en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_12.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"release-feature\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h4>Tracking web de Contactos<\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Al conectar los formularios web y las campa\u00f1as de marketing, esta funcionalidad permite rastrear la huella digital de tus contactos en tiempo real.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Monitoreo de clics en emails:<\/strong> Sabr\u00e1s con precisi\u00f3n qui\u00e9n ha abierto tus campa\u00f1as de marketing y en qu\u00e9 enlaces han hecho clic.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Rastreo de navegaci\u00f3n web:<\/strong> Identifica qu\u00e9 p\u00e1ginas de tu sitio web corporativo visitan tus contactos tras interactuar con tus correos o rellenar un formulario. Conoce qu\u00e9 servicios, productos o art\u00edculos de blog captan su atenci\u00f3n.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<figure class=\"release-media\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" class=\"release-img-600 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Tracking web de contactos en Pandora ITSM 109\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/109_15.jpg\"><!-- [et_pb_line_break_holder] -->    <\/figure>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][et_pb_divider color=\u00bb#eaeaea\u00bb divider_position=\u00bbcenter\u00bb divider_weight=\u00bb1px\u00bb admin_label=\u00bb=== SEPARADOR ===\u00bb module_id=\u00bb2&#8243; _builder_version=\u00bb4.22.0&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb75px||75px||true|false\u00bb border_color_all=\u00bb#eaeaea\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_code admin_label=\u00bbNew features and improvements\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Mejoras y peque\u00f1os cambios<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"PandoTable6\" style=\"margin-top: 30px;\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<th>Caso#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>GitLab#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>Descripci\u00f3n<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/thead>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>2027<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>El nuevo sistema <strong>\u00abQuotes\u00bb<\/strong> agiliza la creaci\u00f3n de <strong>ofertas comerciales<\/strong> sin errores mediante el uso de <strong>plantillas reutilizables<\/strong>, bloques de contenido predefinidos y automatizaci\u00f3n con macros, permitiendo cerrar ventas r\u00e1pidamente.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>2311<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nuevo <strong>CRM de Compa\u00f1\u00edas y Contactos<\/strong> para centralizar toda la informaci\u00f3n y el historial de clientes.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3361<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nuevo sistema de <strong>formularios CRM<\/strong> y <strong>Tracking Web<\/strong> que permiten captar <strong>\u00ableads\u00bb<\/strong> autom\u00e1ticamente, analizando c\u00f3mo interact\u00faan con la web de la empresa.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3364, 3585, 3588<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>El nuevo sistema de <strong>\u00abDeals\u00bb<\/strong> para <strong>Pandora ITSM<\/strong> sustituye al antiguo gestor de leads, centralizando las operaciones comerciales en un <strong>pipeline visual<\/strong>. Incluye vistas de detalle, tablero y listado con campos personalizados, permitiendo medir el rendimiento comercial mediante m\u00e9tricas de forecast y filtros avanzados de seguimiento.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3366<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>El nuevo sistema de correo de <strong>Pandora ITSM<\/strong> centraliza en el CRM la gesti\u00f3n integral de <strong>campa\u00f1as<\/strong> y <strong>\u00abnewsletters\u00bb<\/strong>. Incluye un editor visual, listas de contactos din\u00e1micas y servidores de env\u00edo configurables.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3385<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nueva funcionalidad que permite a cada usuario configurar una conexi\u00f3n exclusiva a sus cuentas <strong>Google Gmail<\/strong>, incluyendo <strong>Google Calendar<\/strong>, por medio de <strong>Google API<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3390, 3411, 3412, 3413, 3414<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Se ampl\u00eda el sistema de comentarios del servicio de asistencia t\u00e9cnica actual a <strong>proyectos<\/strong>, <strong>tareas<\/strong>, <strong>oportunidades<\/strong>, <strong>empresas<\/strong>, <strong>contratos<\/strong> y <strong>contactos<\/strong>, al tiempo que se mejora la generaci\u00f3n de informes por correo electr\u00f3nico.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3392<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>El sistema de <strong>seguimiento web<\/strong> de <strong>Pandora ITSM<\/strong> utiliza cookies para supervisar la navegaci\u00f3n de los usuarios en tiempo real, asociando el historial de navegaci\u00f3n con los contactos del CRM una vez enviado un formulario. Esto permite conocer los intereses de los usuarios, actualizar autom\u00e1ticamente los campos de <strong>\u00ab\u00daltima actividad\u00bb<\/strong> de los contactos y gestionar los datos de forma eficiente cuando se eliminan contactos.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3583<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Implementada funcionalidad de <strong>env\u00edo de correos electr\u00f3nicos<\/strong> desde compa\u00f1\u00edas, contactos o <strong>\u201cdeals\u201d<\/strong>, contemplando las particularidades de cada caso.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3584<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada funcionalidad en contactos, en la columna derecha, para mostrar cuatro elementos adicionales: <strong>Empresa asociada<\/strong> principal, <strong>Deals<\/strong>, <strong>Ficheros adjuntos<\/strong> y <strong>tickets de soporte<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3639<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Se ha reformulado la funcionalidad de <strong>dise\u00f1o y env\u00edo de campa\u00f1as por correo electr\u00f3nico<\/strong>, incluyendo boletines electr\u00f3nicos.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3361<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Se introduce la funcionalidad de <strong>Productos<\/strong>, orientada a facilitar la creaci\u00f3n de <strong>cotizaciones<\/strong> de bienes o servicios, con opciones de frecuencia, URL, coste unitario y otras caracter\u00edsticas asociadas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3674<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>A\u00f1adida funcionalidad de <strong>menci\u00f3n de usuarios en notas<\/strong> mediante arroba y las dos letras iniciales del nombre del usuario. Tambi\u00e9n se han agregado las plantillas de correo electr\u00f3nico correspondientes.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3682<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 3689, 3730<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La <strong>b\u00fasqueda global<\/strong> ahora incluye el nuevo CRM, incorporando resultados de <strong>Compa\u00f1\u00edas<\/strong>, <strong>Deals<\/strong>, <strong>Quotes<\/strong>, <strong>Tareas<\/strong> y <strong>Reuniones<\/strong>, seg\u00fan el alcance de permisos de cada usuario.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3684<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Implementada en el CRM la funcionalidad de <strong>borrado y edici\u00f3n masiva<\/strong> de <strong>Compa\u00f1\u00edas<\/strong> y <strong>Contactos<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3686<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 2636, 3684, 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nueva funcionalidad de <strong>fusi\u00f3n de Compa\u00f1\u00edas<\/strong>, que permite unificar dos o m\u00e1s compa\u00f1\u00edas conservando en el historial de actividad la informaci\u00f3n relevante y consolidando los recursos asociados.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3701<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada la <strong>gesti\u00f3n de tareas en CRM<\/strong> para cada usuario, con posibilidad de administraci\u00f3n tambi\u00e9n por parte de usuarios <strong>superadmin<\/strong> cuando sea necesario.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3731<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En el listado de contactos se ha agregado la opci\u00f3n de visualizar los <strong>formularios originales<\/strong> de creaci\u00f3n o actualizaci\u00f3n de cada elemento. Este campo puede utilizarse como filtro y mostrarse u ocultarse desde la configuraci\u00f3n de columnas personalizadas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3733<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>A\u00f1adida funcionalidad de <strong>etiquetas para Contactos y Compa\u00f1\u00edas<\/strong>, incluyendo opci\u00f3n de filtrado en los listados de ambas secciones.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3743<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada funcionalidad de <strong>suscripciones de correo electr\u00f3nico<\/strong> para Contactos del CRM, con registro hist\u00f3rico de autorizaciones, modificaciones y bajas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3751<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada opci\u00f3n de <strong>fijaci\u00f3n de notas<\/strong>, disponible en todas las funcionalidades que utilicen notas, ordenadas cronol\u00f3gicamente con las m\u00e1s recientes en primer lugar.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3788<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregado bot\u00f3n de <strong>copia de Deals<\/strong> desde Compa\u00f1\u00edas y Contactos para su posterior edici\u00f3n y guardado. Tambi\u00e9n se ha mejorado la legibilidad de las ventanas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3789<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nueva funcionalidad de <strong>ficheros adjuntos en Deals<\/strong> dentro del CRM.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3816<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En <strong>Cotizaciones<\/strong> se ha incorporado un editor avanzado de renglones que actualiza y visualiza en cascada, en tiempo real, cada modificaci\u00f3n o creaci\u00f3n de \u00edtems.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3893<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3891<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La funcionalidad de <strong>equipo de soporte<\/strong> permite definir un grupo como una \u00fanica entidad de usuario para asignar nuevas incidencias mediante diferentes m\u00e9todos, junto con otras caracter\u00edsticas ampliadas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3913<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nueva funcionalidad de <strong>registro de Deals<\/strong>, con posibilidad de seguimiento mediante mensajes de correo electr\u00f3nico. Tambi\u00e9n se ha agregado el nuevo bit de acceso <strong>DRR<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3918<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nuevo <strong>widget para Dashboards<\/strong> con un resumen de los contactos registrados durante los \u00faltimos 30 d\u00edas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3919<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3865<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>A\u00f1adida funci\u00f3n para crear <strong>enlaces p\u00fablicos de descarga de ficheros<\/strong> en el m\u00f3dulo de Soporte.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3954<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Implementado el <strong>flujo de trabajo para env\u00edos de correo electr\u00f3nico<\/strong> en campa\u00f1as de marketing.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p>[\/et_pb_code][et_pb_divider color=\u00bb#eaeaea\u00bb divider_position=\u00bbcenter\u00bb divider_weight=\u00bb1px\u00bb admin_label=\u00bb=== SEPARADOR ===\u00bb module_id=\u00bb3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb75px||75px||true|false\u00bb border_color_all=\u00bb#eaeaea\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_code admin_label=\u00bbKnown changes and limitations\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Cambios y limitaciones conocidas<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"PandoTable6\" style=\"margin-top: 30px;\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<th>Caso#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>GitLab#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>Descripci\u00f3n<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/thead>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3515<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Los <strong>logotipos de Pandora ITSM<\/strong> y el <strong>favicon<\/strong> de su Consola web han sido redise\u00f1ados y actualizados.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3528, 3897<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3723<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Nuevo tipo de campo <strong>SLA<\/strong> para <strong>tickets de soporte<\/strong> que incluye un nuevo <strong>estado cr\u00edtico<\/strong>. Se conserva el antiguo campo como <strong>\u201cSLA Legacy\u201d<\/strong> para compatibilidad con sistemas ya instalados.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3616<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Para <strong>tickets de soporte<\/strong> se han agregado opciones de <strong>b\u00fasqueda<\/strong> y <strong>filtrado avanzado<\/strong> para buscar y asociar tareas de proyecto previamente creadas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3636<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Fue agregada la <strong>asociaci\u00f3n de eventos de calendario<\/strong> agendados con una <strong>Empresa<\/strong>, <strong>Quote<\/strong> o <strong>Contacto<\/strong> existente.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3649<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Los <strong>informes de Quotes en PDF<\/strong> incorporan nuevas funcionalidades, como <strong>n\u00famero de p\u00e1gina<\/strong> y <strong>total de p\u00e1ginas<\/strong> en el pie de p\u00e1gina.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3663<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3793<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregados <strong>campos personalizados globales<\/strong> para cada tipo de contrato. Cada contrato cuenta con una pesta\u00f1a de campos personalizados seg\u00fan el tipo elegido, con guardado autom\u00e1tico al editar y perder el foco del teclado. El filtrado en la lista de contratos se adapta al tipo de contrato seleccionado.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3723<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3528<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Para los <strong>tickets de soporte<\/strong>, al adjuntar nuevos ficheros se ha agregado la opci\u00f3n de cambiar el estado del ticket con un valor por defecto, que puede modificarse antes de guardar junto al comentario.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3758<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3793<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada funcionalidad de <strong>etiquetas para Contratos<\/strong>, incluyendo opci\u00f3n de filtrado en el listado.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3773<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3689<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Cambio en la forma de visualizar <strong>r\u00e9plicas e hilos de mensajes de correo electr\u00f3nico<\/strong> en el CRM.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3793, 3856<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 3758, 3784, 3782, 3630, 3688, 3663<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Los <strong>Contratos<\/strong> y todos sus elementos relacionados con otras funcionalidades han sido reescritos conservando retrocompatibilidad. La interfaz visual ha sido refactorizada para ofrecer mayor utilidad y rapidez de uso. Tambi\u00e9n se ha agregado la opci\u00f3n de insertar y editar notas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3857<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 3748, 3793<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En <strong>Contratos<\/strong> se dispone de programaci\u00f3n seg\u00fan la conexi\u00f3n del usuario con <strong>Google Calendar<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3858<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3793<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada la visualizaci\u00f3n de <strong>actividades en contratos<\/strong>, como notas, adjuntos y respuestas, en la vista de detalle y edici\u00f3n de cada contrato.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3865, 3906<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3919<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La secci\u00f3n de <strong>Descargas<\/strong> de la Consola web ha sido redise\u00f1ada con una interfaz m\u00e1s fluida y pr\u00e1ctica.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3886<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En el informe <strong>\u201cTeam Performance\u201d<\/strong> se han agregado par\u00e1metros de filtrado \u00fatiles, junto con una interfaz visual minimalista y precisa en los detalles ampliados.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3891<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 3892, 3893, 3950, 4035, 4063, 4075<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En la apertura de <strong>tickets de soporte<\/strong> se ha agregado el uso de <strong>inteligencia artificial<\/strong> para ayudar en la b\u00fasqueda de incidentes registrados, junto con una consulta posterior de satisfacci\u00f3n sobre el proceso.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3892<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3891<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregado un nuevo <strong>token<\/strong> que permite a un cliente validar un <strong>ticket de soporte<\/strong> justo antes de su cierre o, en caso contrario, denegar el cierre y reabrir la incidencia.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3931<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Agregada la sumatoria de horas empleadas en tareas de <strong>Cambios<\/strong> a la vista <strong>\u201cMonth Calendar\u201d<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3995<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Se han redise\u00f1ado y mejorado visualmente las secciones de <strong>Compa\u00f1\u00edas<\/strong>, <strong>Contactos<\/strong> y <strong>Oportunidades<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>4021<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3991<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Para los <strong>informes programados<\/strong> y sus env\u00edos como adjuntos en mensajes de correo electr\u00f3nico, se han implementado los botones correspondientes para <strong>visualizar<\/strong>, <strong>descargar<\/strong> y <strong>borrar<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>4035<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3891<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Creaci\u00f3n de <strong>Equipos<\/strong> como grupos de usuario para <strong>Soporte<\/strong> y <strong>Cambios<\/strong>, gestionados como un usuario para permitir tareas automatizadas, balanceo de carga de trabajo y administraci\u00f3n entre personas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>4042<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Al perfil de <strong>CRM Manager<\/strong> (<strong>CM<\/strong>) se le ha asignado el permiso para modificar y\/o a\u00f1adir <strong>Empresa<\/strong> en el registro de una <strong>Oportunidad<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p>[\/et_pb_code][et_pb_divider color=\u00bb#eaeaea\u00bb divider_position=\u00bbcenter\u00bb divider_weight=\u00bb1px\u00bb admin_label=\u00bb=== SEPARADOR ===\u00bb module_id=\u00bb4&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb75px||75px||true|false\u00bb border_color_all=\u00bb#eaeaea\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_code admin_label=\u00bbBug fixes\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb0&#8243; custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Correcciones de fallos<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"PandoTable6\" style=\"margin-top: 30px;\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<th>Caso#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>GitLab#<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>Descripci\u00f3n<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/thead>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>22016<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3312<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La <strong>exportaci\u00f3n e importaci\u00f3n de inventario<\/strong> mediante ficheros <strong>CSV<\/strong> han sido corregidas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3537<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La <strong>visualizaci\u00f3n<\/strong> y <strong>conteo de horas trabajadas<\/strong> en subtareas pertenecientes a proyectos fue corregida.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3601<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>La <strong>carga y presentaci\u00f3n del tema oscuro<\/strong> fue corregida en la Consola web cuando se tiene configurado el <strong>dashboard general<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3603<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Fue corregida la <strong>distribuci\u00f3n de tareas de proyectos<\/strong> para que solamente muestre los usuarios que pertenezcan a un proyecto o tengan asignadas tareas espec\u00edficas del mismo.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3612<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Fue corregido el proceso de <strong>creaci\u00f3n y ordenado de campos personalizados<\/strong> de objetos de inventario.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3627<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En el <strong>listado de contratos<\/strong> fue corregida la <strong>exportaci\u00f3n de elementos filtrados<\/strong> y sus campos en formato de ficheros <strong>CSV<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3632<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregida la <strong>visualizaci\u00f3n de im\u00e1genes<\/strong> en plantillas de informes.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3638<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregida la <strong>exportaci\u00f3n en formato CSV<\/strong> del informe de vacaciones.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3675<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 3362<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Fueron corregidas las <strong>notas<\/strong> en <strong>Proyectos<\/strong>, <strong>Tareas<\/strong> y <strong>Cambios<\/strong>.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3739<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregido el <strong>logotipo de Pandora ITSM<\/strong> en el mensaje de advertencia del instalador activo.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>23317<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3756<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregidas las <strong>traducciones<\/strong> en la p\u00e1gina de inicio de sesi\u00f3n de la Consola web.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>23460<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3759<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregida la <strong>instalaci\u00f3n conjunta de Pandora FMS con Pandora ITSM<\/strong>, incluyendo interconexiones y formatos.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3774<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionado: 18590 PFMS<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Solventada la <strong>expiraci\u00f3n de licencia<\/strong> para varias secciones de la Consola web.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3777<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Relacionados: 2438, 2711<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregido el <strong>inicio de sesi\u00f3n<\/strong> en la Consola web para identificadores de usuarios con letras may\u00fasculas y\/o min\u00fasculas.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3809<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregida la <strong>inserci\u00f3n de hora y fecha<\/strong> en <strong>Workunits<\/strong> de Tareas de Cambios.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3818<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Fue corregida la <strong>visualizaci\u00f3n de im\u00e1genes<\/strong> en Tareas de Cambios al utilizar el <strong>tema oscuro<\/strong> en la Consola web.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>23505<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3861<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>Corregida la <strong>hora y fecha de realizaci\u00f3n<\/strong> al agregar Unidades de Trabajo.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3900<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En proyectos, fue corregida la <strong>creaci\u00f3n de tareas<\/strong> teniendo en cuenta si existe asociaci\u00f3n con alguna compa\u00f1\u00eda y\/o contrato.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>N\/A<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>3944<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><pee>En <strong>Unidades de Trabajo<\/strong>, dentro del formulario de elecci\u00f3n de Proyectos, fue corregida la visualizaci\u00f3n de la descripci\u00f3n de cada elemento.<\/pee><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"categories":[4107],"tags":[],"class_list":["post-424279","post","type-post","status-publish","format-standard","hentry","category-itsm"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/posts\/424279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/comments?post=424279"}],"version-history":[{"count":20,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/posts\/424279\/revisions"}],"predecessor-version":[{"id":425369,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/posts\/424279\/revisions\/425369"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/media?parent=424279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/categories?post=424279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/tags?post=424279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}