[et_pb_section fb_built=\u00bb1″ make_equal=\u00bbon\u00bb padding_top_1=\u00bb0px\u00bb padding_top_2=\u00bb0px\u00bb padding_bottom_1=\u00bb0px\u00bb padding_bottom_2=\u00bb0px\u00bb padding_top_bottom_link_1=\u00bbtrue\u00bb padding_top_bottom_link_2=\u00bbtrue\u00bb padding_left_right_link_1=\u00bbfalse\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_stops=\u00bb#eaeaea 0%|#ffffff 100%\u00bb background_color_gradient_start=\u00bb#eaeaea\u00bb background_color_gradient_end=\u00bb#ffffff\u00bb background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/Fondo-precios-3.png\u00bb background_position=\u00bbtop_center\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb70px||70px||true|false\u00bb bottom_divider_height=\u00bb60px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb3_5,2_5″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ make_equal=\u00bbon\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb custom_css_main_element=\u00bbalign-items:center;\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb3_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb1.2em\u00bb text_letter_spacing=\u00bb-0.02em\u00bb custom_margin=\u00bb0px||40px||false|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n
Casos de Clientes<\/spam><\/strong><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb1.2em\u00bb text_letter_spacing=\u00bb-0.02em\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n \u201cNecesit\u00e1bamos una herramienta que ten\u00eda que ser tanto sostenible como lo suficientemente flexible para acomodar nuestros requisitos constantemente cambiantes.\u201d<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Equipo CAU EMT Madrid.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb2_5″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb10%||10%||true|false\u00bb border_radii=\u00bbon|1000px|1000px|1000px|1000px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ticketing-system-emt.png\u00bb alt=\u00bbticketing system emt\u00bb title_text=\u00bbticketing-system-emt\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_enable_color=\u00bboff\u00bb background_enable_image=\u00bboff\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbbottom_center\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb70px||70px||false|false\u00bb custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||40px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n El reto era reemplazar una herramienta de ayuda que resultaba cara y dif\u00edcil de gestionar,<\/strong> por una herramienta que estuviera desarrollada espec\u00edficamente para nuestros prop\u00f3sitos. Nos vimos forzados a hacer este reemplazo porque la aplicaci\u00f3n anterior no funcionaba correctamente, y no nos permit\u00eda obtener informes y consultas.<\/p>\n De no haber reemplazado la herramienta que est\u00e1bamos usando, habr\u00edamos tenido que asumir el riesgo de colapso total, siendo incapaces de controlar y gestionar todas nuestras instancia.<\/strong><\/p>\n Vimos la necesidad de reemplazarla progresivamente: primero, se desarrollar\u00eda la nueva herramienta, adapt\u00e1ndola a nuestras necesidades, y despu\u00e9s de eso, d\u00e1ndole un lanzamiento con un solo tipo de incidencia.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_color=\u00bb#f8f8f8″ background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbtop_center\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb70px||70px||false|false\u00bb custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||40px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/EMT_Equipo01.jpg\u00bb title_text=\u00bbEMT_Equipo01″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb width=\u00bb70%\u00bb module_alignment=\u00bbright\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Necesit\u00e1bamos una herramienta que ten\u00eda que ser tanto sostenible como lo suficientemente flexible para acomodar nuestros requisitos constantemente cambiantes.<\/p>\n Decidimos elegir la soluci\u00f3n propuesta por su empresa porque Pandora ITSM realmente es flexible, adapt\u00e1ndose perfectamente a las necesidades de EMT y proveyendo de un \u2018framework\u2019 para dirigirse a problemas operativos imprevistos.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.16″ background_enable_color=\u00bboff\u00bb background_enable_image=\u00bboff\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbbottom_center\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb70px||70px||false|false\u00bb custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||40px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.22.0″ text_font_size=\u00bb16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb hover_enabled=\u00bb0″ use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Con esta nueva soluci\u00f3n somos capaces de gestionar, preguntar por e informar sobre datos f\u00e1cilmente. Todos nuestros empleados se han mostrado interesados en este reemplazo, colaborando y participando en ello. Todos ellos dependen de Pandora ITSM y se sienten c\u00f3modos trabajando con ello. La interfaz de Pandora ITSM es c\u00f3moda. En la vista general de incidencias la informaci\u00f3n est\u00e1 agrupada para ayudar activamente a la b\u00fasqueda.<\/p>\n En el resumen de incidencias todo est\u00e1 organizado, los datos pueden ser vistos o se pueden agregar elementos sin necesidad de entrar a la incidencia. Una vez que hemos editado la incidencia, permite f\u00e1cilmente incluir la informaci\u00f3n necesaria.<\/p>\n Herramientas en el inventario, funciones de cliente y persona con los mismos niveles de confort e intuici\u00f3n.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/EMT_Equipo02.jpg\u00bb title_text=\u00bbEMT_Equipo02″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbleft\u00bb module_alignment_last_edited=\u00bboff|desktop\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb custom_margin=\u00bb20px||20px||true|false\u00bb custom_padding=\u00bb20px||20px||true|false\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#00c284″ global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb max_width=\u00bb90%\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb30px|50px|30px|50px|true|true\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Equipo CAU \/ EMT Madrid.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_color=\u00bb#f8f8f8″ background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbtop_center\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb70px||70px||false|false\u00bb custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ticketing-system-emt.png\u00bb title_text=\u00bbticketing-system-emt\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Sobre EMT (Empresa Municipal de Transportes) Madrid<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n La EMT de Madrid es una organizaci\u00f3n integrada en el Consorcio Regional de Transportes y que tiene autoridad sobre el transporte p\u00fablico de Madrid, adem\u00e1s de ser propiedad de la Ciudad de Madrid.<\/p>\n La EMT tiene 5 l\u00edneas de negocio: <\/strong><\/p>\n EMT Bus:<\/strong> provee transporte p\u00fablico superficial colectivo en bus para la ciudad de Madrid.<\/p>\n EMT movilidad:<\/strong> provee recogida de veh\u00edculos de las autopistas y carreteras p\u00fablicas, de acuerdo con las previsiones incluidas en la Ordenanza de Movilidad de la Ciudad de Madrid que permiten un servicio de retirada y custodia municipal de veh\u00edculos abandonados.<\/p>\n EMT Parking:<\/strong> gesti\u00f3n integrada de aparcamientos municipales p\u00fablicos (rotaciones, parking residencial y mixto).<\/p>\n Consultor\u00eda e internacionalizaci\u00f3n:<\/strong> consultor\u00eda, ingenier\u00eda y operaciones para redes de transporte de todo el mundo.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbbanner final\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb321deg\u00bb background_color_gradient_stops=\u00bb#0052be 0%|#00c284 100%\u00bb background_color_gradient_start=\u00bb#15277b\u00bb background_color_gradient_end=\u00bb#3e0d29″ background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png\u00bb background_blend=\u00bboverlay\u00bb background_enable_video_mp4=\u00bboff\u00bb background_video_height=\u00bb1200px\u00bb z_index=\u00bb0″ max_width_tablet=\u00bb80%\u00bb max_width_phone=\u00bb90%\u00bb max_width_last_edited=\u00bboff|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_margin_phone=\u00bb100px||100px||false|false\u00bb custom_margin_last_edited=\u00bboff|phone\u00bb custom_padding=\u00bb70px||70px||true|true\u00bb custom_padding_tablet=\u00bb40px|40px|10px|40px|false|true\u00bb custom_padding_phone=\u00bb40px|40px|40px|40px|true|true\u00bb top_divider_style=\u00bbcurve\u00bb top_divider_color=\u00bb#f9f9f9″ top_divider_height=\u00bb60px\u00bb top_divider_flip=\u00bbhorizontal|vertical\u00bb bottom_divider_color=\u00bb#FFFFFF\u00bb bottom_divider_height=\u00bb60px\u00bb custom_css_before=\u00bbz-index:0!important;\u00bb custom_css_main_element=\u00bbz-index:0!important; \u00bb custom_css_after=\u00bbz-index:0!important;\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb box_shadow_spread__hover_enabled=\u00bboff|desktop\u00bb box_shadow_blur__hover_enabled=\u00bbon|hover\u00bb box_shadow_blur__hover=\u00bb80px\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb locked=\u00bboff\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.22.0″ text_font_size=\u00bb16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width=\u00bb90%\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Pandora ITSM es un software para PyMES que integra todas las labores relacionadas con la gesti\u00f3n de clientes, proyectos y un Help Desk todo en una sola herramienta<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n Incluye funcionalidades \u00fatiles para todo tipo de empresas y problemas.<\/p>\n [\/et_pb_text][et_pb_button button_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@\u00bb button_text=\u00bb\u00a1Quiero probar el Trial Gratis!\u00bb button_alignment=\u00bbcenter\u00bb button_alignment_tablet=\u00bbcenter\u00bb button_alignment_phone=\u00bbcenter\u00bb button_alignment_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.21.0″ _dynamic_attributes=\u00bbbutton_url\u00bb _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb1.2em\u00bb button_text_color=\u00bb#000000″ button_bg_color=\u00bb#bcfd49″ button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb100px\u00bb button_use_icon=\u00bboff\u00bb z_index=\u00bb0″ custom_margin=\u00bb40px||0px||false|false\u00bb custom_padding=\u00bb10px|50px|10px|50px|true|true\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb10px|15px|10px|15px|true|true\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb custom_css_main_element=\u00bbfont-family:%22Pandora-Bold%22!important;\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|desktop\u00bb button_bg_use_color_gradient__hover=\u00bboff\u00bb button_text_color__hover=\u00bb#bcfd49″ button_text_color__hover_enabled=\u00bbon|desktop\u00bb button_bg_color__hover=\u00bb#000000″ button_bg_enable_color__hover=\u00bbon\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" EMTCasos de Clientes\u201cNecesit\u00e1bamos una herramienta que ten\u00eda que ser tanto sostenible como lo suficientemente flexible para acomodar nuestros requisitos constantemente cambiantes.\u201d Equipo CAU EMT Madrid.Trasfondo y punto de inicio: El RetoEl reto era reemplazar una herramienta de ayuda que resultaba cara y dif\u00edcil de gestionar, por una herramienta que estuviera desarrollada espec\u00edficamente para nuestros prop\u00f3sitos. […]<\/p>\n","protected":false},"author":33,"featured_media":347402,"parent":343779,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-344291","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/comments?post=344291"}],"version-history":[{"count":3,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344291\/revisions"}],"predecessor-version":[{"id":360873,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344291\/revisions\/360873"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/343779"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/media\/347402"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/media?parent=344291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Trasfondo y punto de inicio: El Reto<\/span><\/h2>\n
Respuesta al problema: La Soluci\u00f3n<\/span><\/h2>\n
Resultados <\/span>de la implementaci\u00f3n de Pandora ITSM<\/h2>\n
\u201cHabr\u00edamos tenido que asumir el riesgo de colapso total, siendo incapaces de controlar y gestionar todas nuestras instancia.\u201d<\/h5>\n