{"id":344096,"date":"2023-05-30T14:02:37","date_gmt":"2023-05-30T14:02:37","guid":{"rendered":"https:\/\/prewebs.pandorafms.com\/?page_id=344096"},"modified":"2025-01-22T09:08:33","modified_gmt":"2025-01-22T09:08:33","slug":"informes","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/es\/itsm\/informes\/","title":{"rendered":"ITSM Informes"},"content":{"rendered":"

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Gesti\u00f3n de tiempos<\/h1>\n

\u00bb content_phone=\u00bb<\/p>\n

Gesti\u00f3n de tiempos<\/h1>\n

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Informes<\/h1>\n

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\u00a1Ahorra tiempo y mantente actualizado con la secci\u00f3n de informes de nuestro software!<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_layout=\u00bbdark\u00bb width_tablet=\u00bb77%\u00bb width_phone=\u00bb\u00bb width_last_edited=\u00bbon|tablet\u00bb max_width=\u00bb94%\u00bb custom_margin=\u00bb0px||40px||false|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Podr\u00e1s obtener informes de diferentes \u00e1reas, como soporte, gesti\u00f3n del tiempo y proyectos.<\/strong> Adem\u00e1s, podr\u00e1s crear informes personalizados con consultas SQL y programar el env\u00edo de informes de manera autom\u00e1tica y peri\u00f3dica.<\/p>\n

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Informes Helpdesk<\/h3>\n

\u00a1Optimiza tu equipo y mejora la satisfacci\u00f3n de tus clientes con nuestros informes personalizados!<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Nuestras plantillas personalizadas te ayudar\u00e1n a planificar mejor tus informes. Realiza b\u00fasquedas guardadas o b\u00fasquedas manuales para obtener informes detallados.<\/p>\n

Visualiza estad\u00edsticas generales, estad\u00edsticas por equipos y por personas<\/strong> para conseguir una gesti\u00f3n eficaz de tu equipo.<\/p>\n

\u00a1Descubre c\u00f3mo nuestros informes personalizados pueden mejorar tu equipo y la satisfacci\u00f3n de tus clientes!<\/p>\n

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Informes de Soporte<\/h2>\n

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Informe detallado de Tickets<\/p>\n

\u00a1El informe de ticket de soporte de nuestro producto te ayudar\u00e1 a conseguir todos los detalles que necesitas para gestionar tus tickets de soporte!<\/strong><\/p>\n

Desde los datos generales hasta el hist\u00f3rico del ticket, el hist\u00f3rico del SLA y las m\u00e9tricas generales, nuestro informe de ticket de soporte te ofrece toda la informaci\u00f3n que necesitas para tomar las mejores decisiones de gesti\u00f3n de tus tickets.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|30px|30px|30px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#bababa\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeDeSoporte_01.png\u00bb title_text=\u00bbInformes_InformeDeSoporte_01″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb\u00bb width_last_edited=\u00bbon|desktop\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb||20px||false|false\u00bb animation_direction=\u00bbtop\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||15px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informe de Soporte<\/p>\n

Descubre el poder de realizar informes de alto nivel con nuestra funcionalidad de informes detallados. <\/strong><\/p>\n

Con m\u00e1s de treinta filtros diferentes, nuestros informes le permitir\u00e1n mostrar decenas de gr\u00e1ficas, res\u00famenes, listados y par\u00e1metros en un solo informe PDF. Puedes utilizarlo para hacer informes por clientes, por grupos de clientes, por estado, etc..<\/p>\n

Adem\u00e1s, tambi\u00e9n te ofrece una b\u00fasqueda de tickets personalizada. Si buscas estad\u00edsticas generales y algunos Top-N en formato tabla, as\u00ed como gr\u00e1ficas de tendencias, este informe te ofrece todos estos recursos.[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|30px|30px|30px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#bababa\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_Informe-Agentes_05.png\u00bb title_text=\u00bbInformes_Informe-Agentes_05″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb||20px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||15px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informe de Agentes<\/p>\n

\u00a1Elimina la incertidumbre y mejora el soporte que ofreces a tus clientes con nuestro informe espec\u00edfico para controlar la calidad!<\/strong><\/p>\n

Este informe te mostrar\u00e1 m\u00e9tricas de cada operador, como tiempo dedicado, tiempo medio de resoluci\u00f3n de tickets, feedback positivo de cliente y tickets totales (filtrado por empresa y franja de tiempo).<\/p>\n

\u00a1Accede a la informaci\u00f3n que necesitas para mejorar tu servicio y mantener a tus clientes felices!<\/strong><\/p>\n

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Informe por tipo de Ticket<\/p>\n

\u00a1Ahora podr\u00e1s mantener un riguroso control de los tickets de tu negocio con nuestro informe en formato listado!
\n<\/strong><\/p>\n

Agrupa los tickets por empresa, controla el n\u00famero de tickets por tipo y configura el intervalo de tiempo para obtener resultados precisos. Y todo esto con nuestros filtros de b\u00fasqueda personalizados. \u00a1No esperes m\u00e1s para tener el control total de los tickets de tu negocio![\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|30px|30px|30px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#bababa\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeResolucion_03.png\u00bb title_text=\u00bbInformes_InformeResolucion_03″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb||20px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||15px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informe de Resoluci\u00f3n<\/p>\n

\u00a1Identifica el impacto de los tickets cerrados en tu empresa!<\/strong><\/p>\n

Con este informe t\u00e9cnico, podr\u00e1s conocer el tiempo invertido, las pausas, las personas implicadas y la satisfacci\u00f3n del cliente al resolver sus tickets.<\/p>\n

\u00a1Mejora tu desempe\u00f1o y optimiza tus procesos con nuestra herramienta!<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|30px|30px|30px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#bababa\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-incidencias-es.png\u00bb title_text=\u00bbinforme incidencias es\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb||20px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||15px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informe de incidencias de los clientes<\/p>\n

\u00bfQuieres ver exactamente cu\u00e1ntas incidencias tienes abiertas o cerradas? <\/strong><\/p>\n

Nuestra herramienta te ofrece la facilidad de filtrar esta informaci\u00f3n por usuario, a\u00f1o y mes.<\/p>\n

\u00a1No pierdas tiempo buscando manualmente!<\/strong><\/p>\n

Prueba nuestra soluci\u00f3n para que te resulte f\u00e1cil y sencillo llevar el control de todas tus incidencias.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ make_equal=\u00bbon\u00bb padding_top_1=\u00bb0px\u00bb padding_top_2=\u00bb0px\u00bb padding_bottom_1=\u00bb0px\u00bb padding_bottom_2=\u00bb0px\u00bb padding_top_bottom_link_1=\u00bbtrue\u00bb padding_top_bottom_link_2=\u00bbtrue\u00bb padding_left_right_link_1=\u00bbfalse\u00bb admin_label=\u00bbBanner\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb-90deg\u00bb background_color_gradient_stops=\u00bb#0052be 0%|#00c284 100%\u00bb background_color_gradient_start=\u00bb#3e0d29″ background_color_gradient_end=\u00bb#15277b\u00bb background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM-fondo-banner-g1.png\u00bb background_position=\u00bbtop_center\u00bb background_enable_video_mp4=\u00bboff\u00bb background_video_height=\u00bb1200px\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb80px||80px||false|false\u00bb bottom_divider_height=\u00bb50px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb2_5,3_5″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb2_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text disabled_on=\u00bboff|off|on\u00bb admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_last_edited=\u00bboff|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||20px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informes de Proyectos<\/h2>\n

[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-proyectos-es.png\u00bb title_text=\u00bbinforme proyectos es\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb width_tablet=\u00bb60%\u00bb width_phone=\u00bb80%\u00bb width_last_edited=\u00bbon|desktop\u00bb module_alignment=\u00bbright\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb module_alignment_tablet=\u00bbcenter\u00bb module_alignment_phone=\u00bbcenter\u00bb module_alignment_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb3_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text disabled_on=\u00bbon|on|off\u00bb admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb\u00bb max_width_phone=\u00bb\u00bb max_width_last_edited=\u00bbon|phone\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||20px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informes de Proyectos<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb0%||||false|false\u00bb custom_padding_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Ahora puedes obtener una informaci\u00f3n completa sobre tus proyectos en solo unos clics!<\/strong><\/p>\n

Descubre la manera m\u00e1s sencilla de filtrar tus proyectos de forma r\u00e1pida y eficaz. Con nuestras herramientas de filtrado, puedes buscar en el nombre y descripci\u00f3n del proyecto, filtrar por propietario, por personas involucradas, por fecha y por grupo de proyecto.<\/p>\n

\u00a1Adem\u00e1s, puedes incluir proyectos archivados en el informe!<\/strong><\/p>\n

Accede a un listado con todos los detalles de tus proyectos. Obt\u00e9n informaci\u00f3n precisa sobre los proyectos que dirige, como ID, grupo, nombre, due\u00f1o, personas involucradas y progreso de tareas<\/strong>. Y todo listo para visualizar en formato HTML a pantalla completa, o exportar a PDF y CSV.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_enable_color=\u00bboff\u00bb parallax=\u00bbon\u00bb parallax_method=\u00bboff\u00bb custom_margin=\u00bb||0px||false|false\u00bb custom_padding=\u00bb80px||80px||false|false\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb90%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1170px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||40px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Informes Personalizados (SQL)<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||80px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb10%||||false|false\u00bb custom_padding_tablet=\u00bb0%||||false|false\u00bb custom_padding_phone=\u00bb\u00bb custom_padding_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Los informes SQL personalizados pueden ayudarte a obtener una tabla de datos exportable a Excel o PDF!<\/strong><\/p>\n

Con solo un administrador global para la creaci\u00f3n de informes, los usuarios pueden obtener resultados \u00f3ptimos sin tener que aprender SQL o la estructura interna de la BBDD.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/custom-report-es.png\u00bb title_text=\u00bbcustom report es\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb90deg\u00bb background_color_gradient_stops=\u00bb#00c284 0%|#0052be 100%\u00bb background_color_gradient_start=\u00bb#9d1762″ background_color_gradient_end=\u00bb#f15408″ background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png\u00bb background_size=\u00bbcontain\u00bb custom_padding=\u00bb50px|50px|50px|50px|false|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/email.png\u00bb title_text=\u00bbemail\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Plantillas de Informes<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Con la gesti\u00f3n de plantillas, tendr\u00e1s el poder de editar, eliminar y crear plantillas sin esfuerzo.<\/p>\n

Nuestra pr\u00e1ctica herramienta te permitir\u00e1 acceder a un listado con las plantillas ya creadas para que puedas personalizarlas a tu gusto.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_color=\u00bb#f8f8f8″ background_image=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbtop_center\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb80px||80px||true|false\u00bb background_last_edited=\u00bbon|tablet\u00bb background_position_tablet=\u00bbcenter\u00bb custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb90%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1170px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||30px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Gestor de Informes<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb width=\u00bb70%\u00bb width_tablet=\u00bb90%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|phone\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Crea informes con facilidad usando el gestor de informes! <\/strong><\/p>\n

Dise\u00f1a plantillas y programa la generaci\u00f3n de informes para que se env\u00eden por correo electr\u00f3nico o se almacenen en la librer\u00eda de informes para una consulta posterior.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/programacion-de-informes-es.png\u00bb title_text=\u00bbprogramacion de informes es\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb width=\u00bb80%\u00bb width_tablet=\u00bb60%\u00bb width_phone=\u00bb80%\u00bb width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbright\u00bb module_alignment_tablet=\u00bbcenter\u00bb module_alignment_phone=\u00bbcenter\u00bb module_alignment_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text content_tablet=\u00bb<\/p>\n

Programaci\u00f3n de Informes<\/h3>\n

\u00bb content_phone=\u00bb<\/p>\n

Programaci\u00f3n de Informes<\/h3>\n

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Programaci\u00f3n de Informes<\/h3>\n

[\/et_pb_text][et_pb_text content_tablet=\u00bb<\/p>\n

\u00a1Ahorra tiempo y esfuerzo programando informes para que se ejecuten cada mes, semana o d\u00eda! <\/strong><\/p>\n

Establece una entrada en el planificador de informes para que los resultados se almacenen en la librer\u00eda del sistema o se env\u00eden directamente por email a alguien.<\/p>\n

\u00a1Descubre todas las ventajas de nuestro planificador de informes!<\/strong><\/p>\n

\u00bb content_phone=\u00bb<\/p>\n

\u00a1Ahorra tiempo y esfuerzo programando informes para que se ejecuten cada mes, semana o d\u00eda! <\/strong><\/p>\n

Establece una entrada en el planificador de informes para que los resultados se almacenen en la librer\u00eda del sistema o se env\u00eden directamente por email a alguien.<\/p>\n

\u00a1Descubre todas las ventajas de nuestro planificador de informes!<\/strong><\/p>\n

\u00bb content_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Ahorra tiempo y esfuerzo programando informes para que se ejecuten cada mes, semana o d\u00eda! <\/strong><\/p>\n

Establece una entrada en el planificador de informes para que los resultados se almacenen en la librer\u00eda del sistema o se env\u00eden directamente por email a alguien.<\/p>\n

\u00a1Descubre todas las ventajas de nuestro planificador de informes!<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbticketing helpdesk\u00bb module_id=\u00bbTicketingHelpdesk\u00bb _builder_version=\u00bb4.21.0″ background_enable_color=\u00bboff\u00bb parallax=\u00bbon\u00bb parallax_method=\u00bboff\u00bb custom_margin=\u00bb||0px||false|false\u00bb custom_padding=\u00bb80px||80px||false|false\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_css_main_element=\u00bbpadding: 20px;\u00bb border_color_bottom=\u00bb#eaeaea\u00bb transparent_background=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb1″ make_equal=\u00bbon\u00bb admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px|0px|0px|0px|false|false\u00bb custom_css_main_element=\u00bbalign-items:center;\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text disabled_on=\u00bboff|off|on\u00bb admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb87%\u00bb max_width_phone=\u00bb100%\u00bb max_width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||30px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb use_border_color=\u00bboff\u00bb border_color=\u00bb#ffffff\u00bb border_style=\u00bbsolid\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Dashboards<\/h2>\n

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Dashboards<\/h2>\n

[\/et_pb_text][et_pb_text content_tablet=\u00bb<\/p>\n

\u00a1Ahorra tiempo al iniciar sesi\u00f3n!<\/strong><\/p>\n

Los dashboards de Pandora ITSM ofrecen una visi\u00f3n clara y al instante de la informaci\u00f3n m\u00e1s relevante Personaliza cada uno de los dashboards seg\u00fan las necesidades de los usuarios y mantiene siempre al d\u00eda la informaci\u00f3n.<\/p>\n

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\u00a1Ahorra tiempo al iniciar sesi\u00f3n!<\/strong><\/p>\n

Los dashboards de Pandora ITSM ofrecen una visi\u00f3n clara y al instante de la informaci\u00f3n m\u00e1s relevante Personaliza cada uno de los dashboards seg\u00fan las necesidades de los usuarios y mantiene siempre al d\u00eda la informaci\u00f3n.<\/p>\n

\u00bb content_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb custom_padding_tablet=\u00bb0px||||false|false\u00bb custom_padding_phone=\u00bb50px||||false|false\u00bb custom_padding_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Ahorra tiempo al iniciar sesi\u00f3n!<\/strong><\/p>\n

Los dashboards de Pandora ITSM ofrecen una visi\u00f3n clara y al instante de la informaci\u00f3n m\u00e1s relevante. Personaliza cada uno de los dashboards seg\u00fan las necesidades de los usuarios y mant\u00e9n siempre al d\u00eda la informaci\u00f3n.<\/p>\n

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Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n

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30 d\u00edas gratis!<\/h3>\n

Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n

\u00bb content_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb background_layout=\u00bbdark\u00bb width_tablet=\u00bb70%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|tablet\u00bb module_alignment=\u00bbcenter\u00bb background_last_edited=\u00bboff|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a1Prueba Pandora ITSM 30 d\u00edas gratis!<\/h3>\n

Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas.
No requiere de tarjeta de cr\u00e9dito.<\/p>\n

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Informes\u00a1Ahorra tiempo y mantente actualizado con la secci\u00f3n de informes de nuestro software!Podr\u00e1s obtener informes de diferentes \u00e1reas, como soporte, gesti\u00f3n del tiempo y proyectos. Adem\u00e1s, podr\u00e1s crear informes personalizados con consultas SQL y programar el env\u00edo de informes de manera autom\u00e1tica y peri\u00f3dica.Informes Helpdesk \u00a1Optimiza tu equipo y mejora la satisfacci\u00f3n de tus clientes […]<\/p>\n","protected":false},"author":33,"featured_media":347261,"parent":343779,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-344096","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/comments?post=344096"}],"version-history":[{"count":3,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344096\/revisions"}],"predecessor-version":[{"id":360478,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/344096\/revisions\/360478"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/pages\/343779"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/media\/347261"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/es\/wp-json\/wp\/v2\/media?parent=344096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}