- \n
- Nuevas funcionalidades y mejoras<\/a><\/li>\n
- Cambios y limitaciones conocidas<\/a><\/li>\n
- Vulnerabilidades corregidas<\/a><\/li>\n
- Cambios y mejoras<\/a><\/li>\n<\/ul>\n<\/div>\n
\n- \n
- Correcciones de fallos<\/a><\/li>\n
- Documentaci\u00f3n actualizada<\/a><\/li>\n
- Bugs conocidos<\/a><\/li>\n
- Informaci\u00f3n legal<\/a><\/li>\n<\/div>\n<\/div>\n
” raw_content_phone=”<\/p>\n
\n- \n
- Nuevas funcionalidades y mejoras<\/a><\/li>\n
- Cambios y limitaciones conocidas<\/a><\/li>\n
- Vulnerabilidades corregidas<\/a><\/li>\n
- Cambios y mejoras<\/a><\/li>\n
- Correcciones de fallos<\/a><\/li>\n
- Documentaci\u00f3n actualizada<\/a><\/li>\n
- Bugs conocidos<\/a><\/li>\n
- Informaci\u00f3n legal<\/a><\/li>\n<\/ul><\/div>\n
” raw_content_last_edited=”on|desktop” _builder_version=”4.27.0″ _module_preset=”default” text_orientation=”left” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” custom_css_main_element=”font-family:%22Pandora-Light%22;” locked=”off” global_colors_info=”{}”]<\/p>\n
<\/p>\n<\/p>\n- <\/p>\n
- New notable features<\/a><\/li>\n
<\/p>\n
- New features and improvements<\/a><\/li>\n
<\/p>\n
- Known changes and limitations<\/a><\/li>\n
<\/ul>\n
<\/div>\n
<\/p>\n
<\/p>\n- <\/p>\n
- Fixed vulnerabilities<\/a><\/li>\n
<\/p>\n
- Bug fixes<\/a><\/li>\n
<\/div>\n
<\/div>\n
[\/et_pb_code][et_pb_divider color=”#eaeaea” divider_weight=”1px” admin_label=”=== SEPARADOR ===” module_id=”1″ _builder_version=”4.22.0″ _module_preset=”default” z_index=”0″ module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||30px||false|false” border_color_all=”#eaeaea” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Nuevas Funcionalidades” module_id=”1″ _builder_version=”4.27.0″ _module_preset=”default” z_index=”0″ custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” custom_css_main_element=”font-family:%22Pandora-Light%22;” locked=”off” global_colors_info=”{}”]<\/p>\n
New Features and Improvements<\/h2>\n
Change Management<\/h4>\n
Change Management in an Information Technology (IT)<\/strong> company is a critical process that ensures any modifications to infrastructure, systems, software, or services are carried out in a controlled, documented manner with minimal impact on daily business operations.<\/p>\n
For security certifications<\/strong> (such as ISO 27001, ENS, or SOC 2), change tracking is essential to demonstrate control, compliance, and governance. Auditors require evidence that changes are approved, documented, and assessed \u2014 a key requirement for maintaining security and renewing certifications.<\/p>\n
To support Change Management within the ITSM environment, a new feature has been introduced to help organize changes more efficiently. This tool breaks down each change into Tasks and Tickets<\/strong>, improving tracking and control throughout the whole process. Additionally, it allows linking affected inventory items<\/strong> and assigning responsibilities to the multiple teams involved, ensuring coordinated execution. The whole workflow includes the necessary traceability and validations<\/strong>, guaranteeing that every change is properly recorded and successfully completed.<\/p>\n
![\"ITSM](\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\")
<\/p>\nYou may access the team creation process \u2014 a key first step \u2014 through the menu Changes \u2192 Teams<\/strong>, and then proceed to plan the remaining work by referring to the Official Documentation<\/a> for full details.<\/p>\n
<\/p>\n<\/p>\nChanges in the Project Section.<\/h4>\n
<\/p>\nFor version 106, the Archived Projects menu has been moved and integrated into the main project list. The filtering mechanism has also been updated<\/strong>, now offering new search capabilities:<\/p>\n
- \n
- The Project Types<\/strong> feature, introduced in the previous PITSM version, provides a simple filtering option.<\/li>\n
- Improvements to Project Types<\/strong>: global (or project-type-specific) custom fields may now be created, allowing searches to be performed using exact values. This provides advanced filtering capabilities.<\/li>\n
- These custom fields can also be displayed as columns in the project list, making it easier to sort and organize search results<\/strong>. This enables users to sort and present a large number of registered projects with minimal effort by performing initial classification and editing during project registration.<\/li>\n<\/ul>\n
The project detail view has been reorganized and improved to prioritize the most frequently used elements. Options such as editing project information (name, project type, etc.) and managing assigned users have been moved to a collapsible side menu on the right-hand side of the view<\/strong>. Some tabs have also been integrated into this side menu, resulting in a cleaner and more organized project detail view.<\/p>\n
<\/p>\nProject Tags (task labels used to classify according to predefined criteria) have been enhanced and are now stored in a default template shared across all projects. This default template can be expanded or duplicated under a new name and further customized to fit new project groups that share logical similarities. That way, a set of tags used by one or several projects can rely on its own template without affecting other projects that continue using the default template.<\/strong><\/p>\n
<\/p>\nSimilarly, Task States<\/strong> now follow the same template-based approach in this version. When creating a new project or group of projects, the default task state template can be copied and then expanded by adding new states and\/or renaming existing ones. Before creating a new project, it is recommended to assess whether an expanded set of states will be necessary, using the default template as a base. Additionally, a feature has been added to allow custom text and background colors to be assigned for each tag.<\/p>\n
Finally, Project Notes have been added \u2014 a kind of private log where any important project-specific information can be stored.<\/p>\n
User Authentication through Pandora FMS<\/h4>\n
Starting from version 106 OUM, it is now possible to authenticate and add registered Pandora FMS users. This may be done through PFMS API, streamlining the workload involved in human resource administration and maintenance, while also enhancing integration between products. For more details, refer to the advanced configuration section of PITSM in the official documentation<\/a>.<\/p>\n
[\/et_pb_text][et_pb_divider color=”#eaeaea” divider_position=”center” divider_weight=”1px” admin_label=”=== SEPARADOR ===” module_id=”2″ _builder_version=”4.22.0″ _module_preset=”default” z_index=”0″ module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”75px||75px||true|false” border_color_all=”#eaeaea” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_code admin_label=”New features and improvements” _builder_version=”4.27.0″ _module_preset=”default” z_index=”0″ custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” locked=”off” global_colors_info=”{}”]<\/p>\n
Improvements and small changes<\/h2>\n
<\/p>\n
<\/p>\n<\/p>\n
<\/p>\n <\/p>\nCase#<\/th>\n <\/p>\n
GitLab#<\/th>\n <\/p>\n
Description<\/th>\n <\/tr>\n
<\/thead>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
1943<\/pee><\/p>\n - <\/p>\n
- Related: 1943<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
By means of Pandora FMS API users may be added and authenticated into Pandora ITSM.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
1950<\/pee><\/td>\n <\/p>\n
Added twenty-three new macros for workflow rules to projects.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2066<\/pee><\/td>\n <\/p>\n
Implemented the project log feature through notes.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2234<\/pee><\/td>\n <\/p>\n
Added support for installing Pandora ITSM on EL 9.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2309<\/pee><\/p>\n - <\/p>\n
- Related: 2416<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Implemented the ability to download attached files in compressed format on invoices, when available.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2395<\/pee><\/p>\n - <\/p>\n
- Related: 2627, 2628, 2640, 2641, 2642, 2630, 2632, 2637, 2639, 2631, 2633, 2634, 2635, 2638<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Enabled the change management feature in IT assets to control planning, implementation, and review of modifications in organizational devices.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2451<\/pee><\/td>\n <\/p>\n
Added an SLA column to the resolution report.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2532<\/pee><\/p>\n - <\/p>\n
- Related: 2766<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Added new feature to allow independent conditions for standard SLA and third-party SLA (Incidents).<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2660<\/pee><\/td>\n <\/p>\n
Added an option in the general visual configuration to apply custom CSS styles that persist separately from product updates.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2765<\/pee><\/p>\n - <\/p>\n
- Related: 2730, 2758, 2759, MR 106<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Implemented column sorting in Project Dashboards to help maintain an organized state as tasks are moved; minor issues were also fixed.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2884<\/pee><\/p>\n - <\/p>\n
- Related: 2927<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Created the _companymanager_ macro for sending email messages to the company administrator associated with the issue; it can also be used to reassign incident ownership to that administrator.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2888<\/pee><\/td>\n <\/p>\n
Rebuilt the GitLab project integration with bulk pagination options, improved charts, and more flexible item filtering.<\/pee><\/td>\n <\/tr>\n
<\/tbody>\n
<\/table>\n
[\/et_pb_code][et_pb_divider color=”#eaeaea” divider_position=”center” divider_weight=”1px” admin_label=”=== SEPARADOR ===” module_id=”3″ _builder_version=”4.27.0″ _module_preset=”default” z_index=”0″ module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”75px||75px||true|false” border_color_all=”#eaeaea” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_code admin_label=”Known changes and limitations” _builder_version=”4.27.0″ _module_preset=”default” z_index=”0″ custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” locked=”off” global_colors_info=”{}”]<\/p>\n
Known Changes and Limitations<\/h2>\n
<\/p>\n
<\/p>\n<\/p>\n
<\/p>\n <\/p>\nCase#<\/th>\n <\/p>\n
GitLab#<\/th>\n <\/p>\n
Description<\/th>\n <\/tr>\n
<\/thead>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
1876<\/pee><\/p>\n - <\/p>\n
- Related: 3062<\/li>\n
<\/ul>\n
<\/td>\n
<\/p>\n
Added new workflow rules in projects, which are disabled by default.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
1950<\/pee><\/td>\n <\/p>\n
Added 25 user macros to workflow rules in projects.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2238<\/pee><\/td>\n <\/p>\n
Replaced label \u201cIndex\u201d by \u201cDate\u201d in the general incident report.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2251<\/pee><\/td>\n <\/p>\n
Automatically set the parent company during company creation to the one associated with the user; this may be changed before saving or edited afterwards.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2319<\/pee><\/td>\n <\/p>\n
Updated user selectors to improve filtering and selection, applied to the detailed user report, detailed operator report, customer ticket report, and general project report.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2389<\/pee><\/td>\n <\/p>\n
Added ACLs to the vacation export report and improved filtering by user group.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2410<\/pee><\/td>\n <\/p>\n
Reorganized and realigned cells in the Support Activity Charts widget<\/i>.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2444<\/pee><\/td>\n <\/p>\n
Added item class feature, initially used by default in Pandora FMS integration, allowing filtering in the inventory view.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2462<\/pee><\/p>\n - \n
- Related: 2461<\/li>\n<\/ul>\n
<\/td>\n
<\/p>\n
Improved exception handling in the cron<\/strong> process.<\/pee><\/td>\n <\/tr>\n
<\/p>\n
<\/p>\n N\/A<\/pee><\/td>\n <\/p>\n
2465<\/pee><\/p>\n - \n
- Related: 2461<\/li>\n<\/ul>\n
- Related: 3062<\/li>\n
- Related: 2927<\/li>\n
- Related: 2730, 2758, 2759, MR 106<\/li>\n
- Related: 2766<\/li>\n
- Related: 2627, 2628, 2640, 2641, 2642, 2630, 2632, 2637, 2639, 2631, 2633, 2634, 2635, 2638<\/li>\n
- Related: 2416<\/li>\n
- Improvements to Project Types<\/strong>: global (or project-type-specific) custom fields may now be created, allowing searches to be performed using exact values. This provides advanced filtering capabilities.<\/li>\n
- Bug fixes<\/a><\/li>\n
- New features and improvements<\/a><\/li>\n
- Cambios y limitaciones conocidas<\/a><\/li>\n
- Documentaci\u00f3n actualizada<\/a><\/li>\n
- Cambios y limitaciones conocidas<\/a><\/li>\n
![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/05\/106_01.jpg\")
<\/p>\n![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/106_02.jpg\")
<\/p>\n![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/106_03.jpg\")
<\/p>\n![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/106_04.jpg\")
<\/p>\n![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/106_05.jpg\")
<\/p>\n![\"ITSM](\"https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/106_06.jpg\")
<\/p>\n