[et_pb_section fb_built=”1″ _builder_version=”4.22.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.22.0″ _module_preset=”default” custom_padding=”50px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ disabled_on=”on|on|off” _builder_version=”4.22.0″ _module_preset=”default” custom_padding=”||||false|false” sticky_position=”top” sticky_offset_top=”100px” sticky_limit_bottom=”body” motion_trigger_start=”top” global_colors_info=”{}”][et_pb_text admin_label=”indice” _builder_version=”4.22.0″ _module_preset=”default” custom_margin=”||500px||false|false” custom_padding=”||||false|false” link_option_url=”#1″ sticky_position=”top” sticky_limit_bottom=”section” sticky_offset_surrounding=”off” sticky_transition=”off” global_colors_info=”{}”]<\/p>\n
Secciones<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”seccion” module_id=”1″ module_class=”ittopicscontent” _builder_version=”4.22.0″ _module_preset=”default” z_index=”0″ custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”font-family:%22Pandora-Light%22;” locked=”off” global_colors_info=”{}”]In a hyperconnected and constantly evolving world, accessing information at any time and from anywhere has become a priority for both people and companies. We study remotely, work from home and use connected medical devices that obtain real-time data on our health status. The technology behind these advances is <\/span>remote access<\/b>, which has been integrated into different aspects of our daily lives helping us save time and effort.<\/span><\/p>\n Of course, the most productive application of remote access takes place in the business environment. Thanks to digital transformation, improvements in connectivity and cloud storage, the number of companies using remote connections has grown. However, many still wonder:<\/span> \u00a0<\/span>What is remote access<\/span><\/a>? What are its benefits, and how to implement it safely? In this article we will try to answer these questions.<\/span><\/p>\n Remote access is a technology that allows users to access applications and resources that are located outside the local network. This is achieved by using a combination of <\/span>software<\/b>, <\/span>hardware<\/b>, and <\/span>network<\/b> configurations that work together by transmitting data from one device to another over encrypted channels.<\/span><\/p>\n During the COVID-19 pandemic, the need to establish remote connections became a priority for companies. In the first weeks of March 2020 alone, the use of <\/span>remote access tools<\/b> increased by 41%.\u00a0 However, even before the Internet was widely available to the general public, methods for connecting computers and sharing information remotely already existed. Users connected via phone lines using modems to establish a remote connection to the central system. Then, thanks to a <\/span>terminal emulation software<\/b> they could interact with the system files and resources.<\/span><\/p>\n This type of access made it possible for companies with different branches and subsidiaries to manage their assets centrally.<\/span><\/p>\n With the improvement of connection efficiency and speed, remote access solutions became popular also reaching SMEs. Thanks to this technology, employees and business managers can check corporate mail from any location, create dynamic workspaces or access key data in real time to make informed decisions. <\/span><\/p>\n Remote access solutions help improve the productivity of companies, regardless of their size or sector. Below, we’ll list some of its most prominent benefits.<\/span><\/p>\n For many companies, <\/span>teleworking<\/b> is the new norm. Thanks to remote access tools, there is now the possibility to simultaneously manage work from home and from the office.<\/span><\/p>\n This work flexibility increases <\/span>employee satisfaction<\/b> and <\/span>productivity<\/b>. Research by American Express found that remote workers were 43% more productive than their office counterparts.<\/span><\/p>\n Commuting is often a stressful experience for employees, especially in busy cities. By allowing them to work remotely, they can enjoy a less stressful workday, reducing tardiness and absenteeism.<\/span><\/p>\n Enabling remote access software ensures that corporate resources will always be available. Employees can access company files from any device, share their meeting screen, and actively collaborate on troubleshooting.<\/span><\/p>\n They reduce spending on office rentals and supplies. In addition, they support the <\/span>BYOD<\/b> policies (use of personal devices to access the corporate network), which translates into hardware savings.<\/span><\/p>\n Remote management tools enable IT teams to provide quick responses to critical issues so they can meet deadlines set in SLAs.<\/span><\/p>\n Transport strikes, adverse weather conditions, temporary office closures due to renovations\u2026 Situations often arise that impede travel to the office. In these cases, remote access technology plays a crucial role, ensuring business continuity and giving companies the flexibility to adapt to unforeseen circumstances.<\/span><\/p>\n Finally, remote access also has a positive impact in terms of environmental sustainability. Fewer vehicles on the road and lower energy consumption in offices means a decrease in CO2 emissions.<\/span><\/p>\n Remote access solutions are very versatile and can boost the competitiveness of companies in different ways:<\/span><\/p>\n It is important to invest in strategies aligned with business objectives to optimize remote connection performance.<\/span><\/p>\n Remote access solutions are indispensable for companies offering technical support services as they allow IT <\/span>teams to perform repairs and maintenance tasks from any location<\/b>.<\/span><\/p>\n They can be used by both internal staff and external suppliers or <\/span>MSP<\/b>. If implemented correctly, they will improve security by monitoring network activity and detecting threats early.<\/span><\/p>\n Once a support ticket is generated, IT technicians can access their customer’s computer using dedicated remote access software and solve the issue within minutes without the person having to leave their desk.<\/span><\/p>\n Main advantages of remote management in technical support:<\/b><\/p>\n To finish this section, we think it is important to make a distinction between assisted and unattended support.<\/span><\/p>\n To configure a <\/span>remote connection<\/b> we need a <\/span>safe network<\/b> that allows information transmission between a local and a remote device, <\/span>hardware<\/b> that ensures compatibility and performance, and <\/span>software<\/b> that provides the necessary graphical interface.<\/span><\/p>\n Now, the way to create this connection can be more or less complex. We distinguish between:<\/span><\/p>\n Remote access is based on a <\/span>client-server<\/b> model. The computer we want to access would be the server and the devices on the network that connect to it are its clients. Information is transferred through input and output ports using a series of <\/span>security protocols<\/b> such as SSL\/TLS for web connections or IPsec for VPN connections.<\/span><\/p>\n Also, depending on the resources used during the connection, the access control will be different. We have seen that VPN provides an additional layer of security for data transmission, and also that it allows computers to be accessed remotely, but not controlled remotely. If you want to run scripts, install patches or updates, use<\/span> Remote Desktop Protocol (RDP) through VPN<\/b>.<\/span><\/p>\n RDP makes the work of IT administrators easier by providing them with a graphical interface instead of using the command line interface and can also be used in cloud environments.<\/span><\/p>\n Another alternative is to use<\/span> SSH<\/span><\/a> (Secure Shell), a cryptographic protocol to securely access and manage remote devices and systems. To open an SSH communication channel, it uses a client-side component that is a program or application to connect to another machine. The client uses the remote host information and provides identification data such as username, password and SSH keys. If the credentials provided are correct, SSH will create an encrypted communication session.<\/span><\/p>\n Remote desktops<\/b> are programs that allow you to connect to a server or device and access the necessary resources through a web browser.<\/span><\/p>\n Thanks to remote desktops, IT professionals can run applications or transfer files using a <\/span>graphical interface<\/b> that makes it easy to manage multiple devices.<\/span><\/p>\n Normally, remote desktop connection is based on the Microsoft RDP protocol, already pre-installed on most Windows computers, although it is also available for Mac OS and Linux systems.<\/span><\/p>\n RDP opens a network channel and sends data back and forth using TCP\/IP network protocols.<\/span><\/p>\n When setting up a remote desktop connection, it is essential to reinforce security measures with encryption and multi-factor authentication techniques. A study entitled “<\/span>RDP Exposed \u2013 The Threat that’s already at your door<\/span><\/i><\/a>” analyzed the attacks suffered by ten Internet-connected honeypots for a month. In this period, 4.3 million fraudulent logins were registered, both to unprivileged users and administrators.<\/span><\/p>\n Most cyberattacks rely on brute force (testing multiple login credentials) and exploit vulnerabilities in outdated or weakly passworded systems. There are programs that were created only to scan the Internet for open RDP ports, so it is always important to increase the security of terminals and devices with remote access.<\/span><\/p>\n If the number of devices connected to the network is important, it is best to use a total remote control software such as<\/span> Pandora RC<\/span><\/a> since it allows real-time monitoring of all computers connected to the network, configure alerts and see who is accessing the system at all times. It also generates reports on failed session attempts to neutralize threats before they become critical failures.<\/span><\/p>\n In the past, remote connections employed <\/span>analog modems<\/b> that connected users through phone lines to office servers and equipment. However, thanks to technological advances and the emergence of<\/span> broadband <\/b>, today’s businesses can enjoy faster and more stable connections.<\/span><\/p>\n Taking into account the infrastructure used, broadband connections can be:<\/span><\/p>\n\n
What is remote access?<\/span><\/h2>\n
Benefits of Remote Access<\/span><\/h2>\n
Make the transition to telecommuting or hybrid work easier<\/span><\/h3>\n
Provide secure access to data<\/span><\/h3>\n
Minimize operating costs<\/span><\/h3>\n
Help maintain service level agreements (SLAs)<\/span><\/h3>\n
Ensure business continuity<\/span><\/h3>\n
Reduce carbon footprint<\/span><\/h3>\n
Remote access-based strategies to improve business competitiveness<\/span><\/h2>\n
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Using Remote Access in Technical Support<\/span><\/h2>\n
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Remote Access Methods<\/span><\/h2>\n
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Remote Access Operation<\/span><\/h2>\n
Remote Desktops<\/span><\/h2>\n
Basic measures to strengthen the security of RDP remote connections:<\/span><\/h3>\n
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Remote Access Types<\/span><\/h2>\n
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