{"id":421141,"date":"2026-04-23T16:10:52","date_gmt":"2026-04-23T16:10:52","guid":{"rendered":"https:\/\/pandorafms.com\/?page_id=421141"},"modified":"2026-04-24T15:03:47","modified_gmt":"2026-04-24T15:03:47","slug":"partner-onboarding","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/partner-onboarding\/","title":{"rendered":"Partner Onboarding EN"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Banner 2024 v2&#8243; module_id=&#8221;inicio&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(193,204,220,0.25)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;60deg&#8221; background_color_gradient_stops=&#8221;#d0d7db 14%|#dae0e3 39%|#f0f2f6 71%&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_left&#8221; max_width=&#8221;98%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px|10px|10px|10px|true|true&#8221; custom_padding=&#8221;40px|10px|40px|10px|true|false&#8221; custom_padding_tablet=&#8221;|||10px|true|false&#8221; custom_padding_phone=&#8221;|10px|||true|false&#8221; background_last_edited=&#8221;on|phone&#8221; background_color_gradient_direction_tablet=&#8221;20deg&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; module_alignment_tablet=&#8221;left&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;align-items:center;||display:flex;||flex-wrap:wrap;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;Order:2;&#8221; custom_css_main_element_phone=&#8221;Order:2;&#8221;][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/09\/Bienvenida-pfms-scaled.png&#8221; title_text=&#8221;Bienvenida-pfms&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;80%&#8221; module_alignment=&#8221;right&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;right&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;Order:1;&#8221; custom_css_main_element_phone=&#8221;Order:1;&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.5&#8243; text_text_color=&#8221;#ffffff&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;800px&#8221; custom_margin=&#8221;-15px|0px|0px|0px|false|false&#8221; custom_margin_tablet=&#8221;-15px|0px|0px|0px|false|false&#8221; custom_margin_phone=&#8221;20px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; custom_css_main_element=&#8221;text-align:center;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"prehead\">Partner Onboarding<\/h1>\n<p class=\"h1-b\">Everything you need to get started as a Pandora partner<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;700px&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; custom_css_main_element=&#8221;text-align:center;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"sub2-b\"><strong>Credentials, resources, contacts and next steps in one place.<\/strong><\/p>\n<p>Summarizes the essential operational aspects to start working with Pandora from day one.<\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->@media (min-width: 981px) {.et_pb_gutters3 .et_pb_column_single.et_pb_column_1_4 .et_pb_module {margin-bottom: 2px;}}<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->.et_builder_inner_content.has_et_pb_sticky {z-index: 0!important;}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; padding_top_1=&#8221;0px&#8221; padding_top_2=&#8221;0px&#8221; padding_right_1=&#8221;0px&#8221; padding_right_2=&#8221;0px&#8221; padding_bottom_1=&#8221;0px&#8221; padding_bottom_2=&#8221;0px&#8221; padding_left_1=&#8221;0px&#8221; padding_left_2=&#8221;0px&#8221; padding_top_bottom_link_1=&#8221;true&#8221; padding_top_bottom_link_2=&#8221;true&#8221; padding_left_right_link_1=&#8221;true&#8221; padding_left_right_link_2=&#8221;true&#8221; padding_1_tablet=&#8221;0px|20%|0px|20%|true|true&#8221; padding_1_phone=&#8221;0px|10%|0px|10%|true|true&#8221; padding_1_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Info&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; inner_width=&#8221;100%&#8221; inner_max_width=&#8221;1170px&#8221; inner_module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||80px||false|false&#8221; custom_margin_tablet=&#8221;0px||80px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|10px|0px|10px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion closed_toggle_background_color=&#8221;#f0f2f6&#8243; icon_color=&#8221;#161320&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;0&#8243; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;5px|0px|5px|0px|true|true&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;100px&#8221; sticky_limit_bottom=&#8221;section&#8221; sticky_transition=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; sticky_position_tablet=&#8221;none&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Null&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display:none;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Welcome&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c1\">What does this document cover?<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Onboarding and public presence&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c2\">What it is<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a1\">What to do<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a2\">What not to do<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#a3\">Where to find it<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Deal Registration&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c3\">What it is<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b1\">Where it is registered<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b2\">Visible fields<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b3\">What not to assume<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b4\">Channel protection rules<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#b5\">Who to contact<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Licenses, NFR and first deployment&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c4\">License activation<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#d4\">NFR license<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Resources for partners&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c5\">Available resources<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#e1\">What not to do<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#e2\">Who to request them from<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Training and certification&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c6\">Pandora Academy<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#f1\">Certification paths by level<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#f2\">What the partner must not do<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Joint marketing activities&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c7\">What we can do together<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g1\">How to propose an activity<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g2\">Co-funding<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#g3\">How it is measured<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Contacts and escalation&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c8\">Contacts and escalation<\/a><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Pandora partner support environment&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"comparative-index\"><a href=\"#c9\">What is managed<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#h1\">Access to the environment<\/a><\/div>\n<div class=\"comparative-index\"><a href=\"#h2\">How to use technical support<\/a><\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner module_id=&#8221;c1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;c1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Welcome and objective<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This document summarizes the essential operational aspects to start working with Pandora from day one. It is not a program presentation or a product manual.<br \/>\nIt is a practical reference: <strong>what you need to do, in what order, and who to contact.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-nms&#8221; module_id=&#8221;pandora-1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"pando-compare-only\" aria-label=\"Comparativa de roles Pandora FMS vs Partner\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"pando-compare-grid\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-scope\" aria-hidden=\"true\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead pando-colhead-scope\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->        <span class=\"pando-title\" style=\"text-align:left!important;\">What does this document cover?<\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Onboarding and public presence as an official partner<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">How to register opportunities and protect your pipeline<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">NFR licenses and customer license activation<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Resources, materials and portal access<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Training and certification paths<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Joint marketing activities<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Pandora FMS team contacts<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Detailed prices and fees<\/strong>: are communicated through the enabled channels<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Extended policies<\/strong>: see annex documents linked in each section<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\"><strong>Product technical support:<\/strong> <a href=\"https:\/\/support.pandorafms.com\/\"><strong>see support portal<\/strong><\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Columna: Pandora FMS --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-card\" role=\"region\" aria-label=\"Rol de Pandora FMS\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"pando-title\"><\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\" aria-label=\"Pandora FMS - checks\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Desarrollo del producto y roadmap\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Technical support avanzado\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.pando-compare-only{padding:0;margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Cantarell,\"Helvetica Neue\",Arial,sans-serif;color:#111827}<!-- [et_pb_line_break_holder] -->.pando-compare-grid{margin:0 auto;display:grid;grid-template-columns:2fr 1fr;gap:18px;align-items:stretch}<!-- [et_pb_line_break_holder] -->.pando-scope{padding-top:0}<!-- [et_pb_line_break_holder] -->.pando-colhead--scope{border:0;padding:16px 6px 14px;min-height:92px;display:flex;align-items:center}<!-- [et_pb_line_break_holder] -->.pando-card{border:1px solid #e5e7eb;border-radius:14px;background:#fff;overflow:hidden;box-shadow:0 10px 28px rgba(17,24,39,.06);display:flex;flex-direction:column}<!-- [et_pb_line_break_holder] -->.pando-card--featured{border-color:rgba(22,163,74,.35);box-shadow:0 18px 44px rgba(22,163,74,.12);background:linear-gradient(180deg,rgba(22,163,74,.06),rgba(255,255,255,0))}<!-- [et_pb_line_break_holder] -->.pando-colhead{padding:16px 18px 14px;border-bottom:1px solid #eef2f7;min-height:92px;display:flex;flex-direction:column;justify-content:center;text-align:center}<!-- [et_pb_line_break_holder] -->.pando-title{margin:0 0 6px;font-size:18px;line-height:1.2;font-weight:700;text-align:left!important;}<!-- [et_pb_line_break_holder] -->.pando-sub{margin:0;font-size:13.5px;line-height:1.4;color:#6b7280}<!-- [et_pb_line_break_holder] -->.pando-rows{list-style:none;margin:0;padding:0}<!-- [et_pb_line_break_holder] -->.pando-row{gap:5px;min-height:52px;padding:0 18px;display:flex;align-items:center;justify-content:center;border-bottom:1px solid #f1f5f9;font-size:14px}<!-- [et_pb_line_break_holder] -->.pando-row:last-child{border-bottom:0}<!-- [et_pb_line_break_holder] -->.pando-row--label{justify-content:flex-start;padding:0 6px;color:#374151;font-weight:600;}<!-- [et_pb_line_break_holder] -->.pando-check,.pando-x{width:28px;height:28px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:14px;line-height:1}<!-- [et_pb_line_break_holder] -->.pando-check{background:#dcfce7;color:#166534}<!-- [et_pb_line_break_holder] -->.pando-x{background:red;color:white}<!-- [et_pb_line_break_holder] -->.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Mobile: tarjetas con \u00e1mbitos aplicables *\/<!-- [et_pb_line_break_holder] -->@media (max-width:980px){<!-- [et_pb_line_break_holder] -->  .pando-compare-grid{grid-template-columns:1fr}<!-- [et_pb_line_break_holder] -->  .pando-scope{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row{justify-content:flex-start;min-height:auto;padding:12px 18px;font-weight:600;color:#374151}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-no{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-yes::before{content:attr(data-scope)}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row .pando-check,.pando-card .pando-row .pando-x{display:none}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width:980px){.pando-compare-grid{width:100%;max-width:100%;margin:0 auto;padding:0 14px;box-sizing:border-box} .pando-card{width:100%;min-width:0}}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\"><b>NOTE:<\/b> If you have any doubts about any point in this document, contact your Partner Manager or the channel team before acting. Contacts are in section 8.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;c2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Onboarding and public presence<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Once the agreement has been signed, Pandora includes you in the official partner locator on the website. To do so, you need to send your company information in the correct format.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-nms&#8221; module_id=&#8221;pandora-5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;a1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What must the partner do?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<strong>1. Send to the marketing team:<\/strong> your company details for the locator.<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left:40px;\">\n<li style=\"margin-bottom: 5px;\">Company name<\/li>\n<li style=\"margin-bottom: 5px;\">Logo in vector format (SVG or AI) and PNG with transparent background<\/li>\n<li style=\"margin-bottom: 5px;\">Your website URL<\/li>\n<li style=\"margin-bottom: 5px;\">Country and city \/ territory of operation<\/li>\n<li style=\"margin-bottom: 5px;\">Brief description of services (max. 150 words)<\/li>\n<li style=\"margin-bottom: 5px;\">Public commercial contact email<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<strong>2. Include the partner badge on your website:<\/strong> according to brand guidelines.<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 40px;\">\n<li style=\"margin-bottom: 5px;\">The badge and brand materials are provided through the repositories and sections enabled by Pandora in the current environment<\/li>\n<li style=\"margin-bottom: 5px;\">It must be included on the website with a link to pandorafms.com<\/li>\n<li style=\"margin-bottom: 5px;\">Do not modify the badge colors, proportions or typography<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>3. Review the published listing:<\/strong> Once activated, please check that the details are correct.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;a2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What must the Partner NOT do?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul class=\"Pandoul-b\">\n<li>Use the Pandora logo without following the brand guidelines.<\/li>\n<li>Publish the partnership level without having formally accredited it.<\/li>\n<li>Register domains or profiles with the word &#8216;Pandora&#8217; without written authorization.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;a3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Where to find it \/ Who to request it from<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Brand guidelines and assets<\/strong>: Support &gt; Downloads, or repositories enabled by Pandora.<\/p>\n<p><strong>2. Questions about public presence<\/strong>: marketing team (see section 8).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Deal Registration<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Deal registration is the mechanism used to protect a sales opportunity against other partners and request the applicable terms. <strong>Without registration approved in due time and form, there is no channel protection<\/strong>. The terms and conditions relating to registration shall be governed as set out in the current Partner Agreement.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-8&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;b1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Where is it registered?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Deal registration is carried out within Pandora\u2019s support environment, in the CRM &gt; Deal Registrations module.<\/p>\n<p>Direct URL:<br \/>\n<a href=\"https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list\">https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list<\/a><\/p>\n<p>From that screen the partner can view the list of registered opportunities and create or update records according to the enabled permissions.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Deal-Registration.png&#8221; alt=&#8221;Deal Registration&#8221; title_text=&#8221;Deal Registration&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/image2.jpg&#8221; alt=&#8221;Formulario de alta de oportunidad \u2014 CRM > Deal Registrations&#8221; title_text=&#8221;Formulario de alta de oportunidad \u2014 CRM > Deal Registrations&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Opportunity registration form \u2014 CRM &gt; Deal Registrations<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;b2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Visible fields in the opportunity record<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Field<\/strong><\/td>\n<td><strong>Description<\/strong><\/td>\n<td><strong>Record use<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Deal name<\/strong><\/td>\n<td>Descriptive name of the opportunity<\/td>\n<td>Editable field<\/td>\n<\/tr>\n<tr>\n<td><strong>Description<\/strong><\/td>\n<td>Description of the opportunity, estimated scope and relevant context<\/td>\n<td>Editable field<\/td>\n<\/tr>\n<tr>\n<td><strong>Status<\/strong><\/td>\n<td>Current status of the opportunity (Opened, POC, or others)<\/td>\n<td>Editable field<\/td>\n<\/tr>\n<tr>\n<td><strong>Operation size (\u20ac)<\/strong><\/td>\n<td>Estimated value of the deal<\/td>\n<td>Editable field<\/td>\n<\/tr>\n<tr>\n<td><strong>Customer<\/strong><\/td>\n<td>Name of the end customer associated with the opportunity<\/td>\n<td>Field associated with the record<\/td>\n<\/tr>\n<tr>\n<td><strong>Owner<\/strong><\/td>\n<td>Sales owner of the record<\/td>\n<td>Informational field<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The partner must keep the record up to date throughout the opportunity lifecycle: if the status changes, update the Status field; if the estimated scope changes, update the Operation size and Description fields. An out-of-date record may affect the protection of the opportunity.<\/p>\n<p>The date shown is the creation date and cannot be changed once the opportunity has been created.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;b3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What should the partner NOT assume?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; Registering an opportunity does not imply its automatic approval.<\/p>\n<p>&#8211; Pandora may request additional information before approving.<\/p>\n<p>&#8211; An expired registration without an authorized extension loses the associated protection.<\/p>\n<p>&#8211; The conditions applicable to the registration are governed by the current Partner Agreement.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;b4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Channel protection rules<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. The first partner to register an approved opportunity has priority in the event of conflict<\/strong> (with an additional discount percentage, independent of their partner level). This guarantees an advantage over other competitors.<\/p>\n<p><strong>2. If a customer contacts Pandora directly, we act in coordination with the registered partner<\/strong> and we will notify the partner of all details, protecting their customer. <\/p>\n<p><strong>3. Customers are not transferred between partners without the original partner\u2019s consent<\/strong>, except for justified cause and always with notification.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\"><b>NOTE:<\/b> For deals handled through a distributor, registration rules may vary. Check with your Partner Manager.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;b5&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Who to contact<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Questions about registration or approval<\/strong>: Partner Manager (see section 8).<\/p>\n<p><strong>2. Full registration policy<\/strong>: see the Deal Registration Policy annex.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Licenses, NFR and first deployment<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">1. Customer license activation<\/h3>\n<p>When you close a deal, the partner places the license order with Pandora FMS indicating the name of the end customer. Pandora issues the invoice to the partner (never to the customer) and sends an AuthKey to activate the license in the customer\u2019s environment.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-8&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;d1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">How does the AuthKey work?<\/h3>\n<p>Pandora or its distributor sends the partner an AuthKey: a numeric string between 12 and 15 digits delivered in PDF or by email. This key can be used only once to generate the system License Key, which constitutes the core of the license associated with the Pandora instance.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/License-Certificate.png&#8221; alt=&#8221;License Certificate&#8221; title_text=&#8221;License Certificate&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Example of a License Certificate with the AuthKey (PFMS AUTH Code)<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;d2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Step-by-step activation process<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Send the purchase order<\/strong> to Pandora\u2019s sales team with the exact name of the end customer. The license will be assigned to that customer.<\/p>\n<p><strong>2. Receive the AuthKey<\/strong> from Pandora by email or in PDF. Keep it safe until activation.<\/p>\n<p><strong>3. Access the Pandora FMS console<\/strong> of the customer: Setup \u2192 License.<\/p>\n<p><strong>4. Click &#8216;Generate a new license&#8217;<\/strong> (button in the lower-right corner). A pop-up window will open.<\/p>\n<p><strong>5. Enter the AuthKey<\/strong> in the Authentication key field. The system automatically generates the Request Key. Click &#8216;Online validation&#8217;.<\/p>\n<p><strong>6. Confirm the activation<\/strong>. The licence remains active and linked to the end customer.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Ventana-de-activacion.png&#8221; alt=&#8221;Ventana de activaci\u00f3n&#8221; title_text=&#8221;Ventana de activaci\u00f3n&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Activation window: the Request Key is generated automatically \u2014 enter the received AuthKey<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\"><b>NOTE:<\/b> If the customer environment does not have internet access, there is an offline activation process. Consult the support team (see section 8).<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;d3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Where to find it?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. License orders:<\/strong> sales team (see section 8).<\/p>\n<p><strong>2. Quick offline activation guide:<\/strong> <a href=\"https:\/\/support.pandorafms.com\/ \">https:\/\/support.pandorafms.com\/<\/a> \u2192 knowledge base.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;d4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">2. NFR License (Not For Resale)<\/h3>\n<p>Gold and Platinum partners receive, after certifying their technicians according to their level, a 75-agent NFR license for internal use, lab environments and demos with prospective customers.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"pando-compare-only\" aria-label=\"Comparativa de roles Pandora FMS vs Partner\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"pando-compare-grid\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-scope\" aria-hidden=\"true\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead pando-colhead-scope\" style=\"text-align:left!important;\"><!-- [et_pb_line_break_holder] -->        <span class=\"pando-title\" style=\"text-align:left!important;\">What can it be used for and what can it not be used for?<\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Internal lab and testing environment<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Technical demos with prospective customers<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Internal training for the partner team<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Preproduction and integration validation<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Provide commercial managed services to third parties (MSSP use)<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Monitor customer environments in production<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-row--label\">Resell or transfer the NFR license to third parties<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Columna: Pandora FMS --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"pando-card\" role=\"region\" aria-label=\"Rol de Pandora FMS\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"pando-colhead\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"pando-title\"><\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"pando-rows\" role=\"list\" aria-label=\"Pandora FMS - checks\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-yes\" data-scope=\"Integraciones espec\u00edficas por cliente\"><span class=\"pando-check\" aria-hidden=\"true\">\u2713<\/span><span class=\"sr-only\">S\u00ed<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li class=\"pando-row pando-no\" data-scope=\"Facturaci\u00f3n de servicios\"><span class=\"pando-x\" aria-hidden=\"true\">\u2014<\/span><span class=\"sr-only\">No<\/span><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.pando-compare-only{padding:0;margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Cantarell,\"Helvetica Neue\",Arial,sans-serif;color:#111827}<!-- [et_pb_line_break_holder] -->.pando-compare-grid{margin:0 auto;display:grid;grid-template-columns:2fr 1fr;gap:18px;align-items:stretch}<!-- [et_pb_line_break_holder] -->.pando-scope{padding-top:0}<!-- [et_pb_line_break_holder] -->.pando-colhead--scope{border:0;padding:16px 6px 14px;min-height:92px;display:flex;align-items:center}<!-- [et_pb_line_break_holder] -->.pando-card{border:1px solid #e5e7eb;border-radius:14px;background:#fff;overflow:hidden;box-shadow:0 10px 28px rgba(17,24,39,.06);display:flex;flex-direction:column}<!-- [et_pb_line_break_holder] -->.pando-card--featured{border-color:rgba(22,163,74,.35);box-shadow:0 18px 44px rgba(22,163,74,.12);background:linear-gradient(180deg,rgba(22,163,74,.06),rgba(255,255,255,0))}<!-- [et_pb_line_break_holder] -->.pando-colhead{padding:16px 18px 14px;border-bottom:1px solid #eef2f7;min-height:92px;display:flex;flex-direction:column;justify-content:center;text-align:center}<!-- [et_pb_line_break_holder] -->.pando-title{margin:0 0 6px;font-size:18px;line-height:1.2;font-weight:700;text-align:left!important;}<!-- [et_pb_line_break_holder] -->.pando-sub{margin:0;font-size:13.5px;line-height:1.4;color:#6b7280}<!-- [et_pb_line_break_holder] -->.pando-rows{list-style:none;margin:0;padding:0}<!-- [et_pb_line_break_holder] -->.pando-row{gap:5px;min-height:52px;padding:0 18px;display:flex;align-items:center;justify-content:center;border-bottom:1px solid #f1f5f9;font-size:14px}<!-- [et_pb_line_break_holder] -->.pando-row:last-child{border-bottom:0}<!-- [et_pb_line_break_holder] -->.pando-row--label{justify-content:flex-start;padding:0 6px;color:#374151;font-weight:600;}<!-- [et_pb_line_break_holder] -->.pando-check,.pando-x{width:28px;height:28px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:14px;line-height:1}<!-- [et_pb_line_break_holder] -->.pando-check{background:#dcfce7;color:#166534}<!-- [et_pb_line_break_holder] -->.pando-x{background:red;color:white}<!-- [et_pb_line_break_holder] -->.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Mobile: tarjetas con \u00e1mbitos aplicables *\/<!-- [et_pb_line_break_holder] -->@media (max-width:980px){<!-- [et_pb_line_break_holder] -->  .pando-compare-grid{grid-template-columns:1fr}<!-- [et_pb_line_break_holder] -->  .pando-scope{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row{justify-content:flex-start;min-height:auto;padding:12px 18px;font-weight:600;color:#374151}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-no{display:none}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row.pando-yes::before{content:attr(data-scope)}<!-- [et_pb_line_break_holder] -->  .pando-card .pando-row .pando-check,.pando-card .pando-row .pando-x{display:none}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width:980px){.pando-compare-grid{width:100%;max-width:100%;margin:0 auto;padding:0 14px;box-sizing:border-box} .pando-card{width:100%;min-width:0}}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">How is it requested and activated?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Prerequisite<\/strong> having certified the technicians required according to the level (Gold: PAC + PAT&amp;PAE; Platinum: PAC x2 + PAT&amp;PAE x2).<\/p>\n<p><strong>2. Request<\/strong> send a request to the Partner Manager indicating the partnership level and completed certifications.<\/p>\n<p><strong>3. Receipt of the NFR AuthKey:<\/strong> Pandora sends the AuthKey corresponding to the NFR license.<\/p>\n<p><strong>4. Activation:<\/strong> follow the same process as for a customer license.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Minimum system requirements<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Parameter<\/strong><\/td>\n<td><strong>Minimum requirement<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Operating system<\/td>\n<td>EL9 (Rocky Linux 9 \/ RHEL 9) or Ubuntu Server 22.04<\/td>\n<\/tr>\n<tr>\n<td>RAM<\/td>\n<td>8GB<\/td>\n<\/tr>\n<tr>\n<td>SSD space<\/td>\n<td>50 GB<\/td>\n<\/tr>\n<tr>\n<td>Internet connection<\/td>\n<td>Required for online installation<\/td>\n<\/tr>\n<tr>\n<td>User role<\/td>\n<td>Admin (root)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Online installation<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The installer detects the operating system and automatically downloads, installs and configures all packages. Run as root:<\/p>\n<p><strong>LTS version (recommended for production environments and stable demos):<\/strong><br \/>\n<span style=\"color: green;\">curl -SsL https:\/\/pfms.me\/deployenterprise | PANDORA_LTS=1 bash<\/span><\/p>\n<p><strong>RRR version (latest features, for lab and testing):<\/strong><br \/>\n<span style=\"color: green;\">curl -SsL https:\/\/pfms.me\/deployenterprise | PANDORA_LTS=0 bash<\/span>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Reference documentation<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Official installation documentation: <\/strong><a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/A><\/p>\n<p><strong>2. Detailed minimum hardware requirements: <\/strong><a href=\"https:\/\/pandorafms.com\/manual\/\">Manual <\/A>\u2192 Installation \u2192 Requirements<\/p>\n<p><strong>3. Step-by-step installation guide: <\/Strong>knowledge base at <a href=\"https:\/\/support.pandorafms.com\/\">https:\/\/support.pandorafms.com\/<\/A>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\"><b>NOTE:<\/b> The NFR license is not available for the Silver level. If a certified technician leaves the company, the partner has 60 days to certify another technician and maintain the partnership level.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c5&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Resources for the partner<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Pandora FMS makes commercial, technical and brand materials available to the partner to support sales, implementation and public presence. These resources are currently distributed through the support environment and the repositories enabled by Pandora.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Available resources<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Resource<\/strong><\/td>\n<td><strong>Description<\/strong><\/td>\n<td><strong>Where to find it<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Corporate slideshows<\/strong><\/td>\n<td>Corporate PowerPoint presentations for partners<\/td>\n<td>Partner Downloads > Pandora slideshows (<a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">Download link<\/a>)<\/td>\n<\/tr>\n<tr>\n<td><strong>Vendor comparison<\/strong><\/td>\n<td>Pandora FMS vs. competitors comparisons \u2014 for partners\u2019 internal use only<\/td>\n<td>Partner Downloads > Vendor comparison<\/td>\n<\/tr>\n<tr>\n<td><strong>Market research<\/strong><\/td>\n<td>Articles about the ITIM monitoring space<\/td>\n<td>Partner Downloads > Market research<\/td>\n<\/tr>\n<tr>\n<td><strong>Partner badges 2026<\/strong><\/td>\n<td>Official badges and seals for the partner program<\/td>\n<td>Partner Downloads > Partner_badges_2026.zip<\/td>\n<\/tr>\n<tr>\n<td><strong>Media kit \/ Media Kit<\/strong><\/td>\n<td>Logos, typography, color palette and brand guidelines<\/td>\n<td>Partner Downloads > Media Kit \/ Media Kit<\/td>\n<\/tr>\n<tr>\n<td><strong>Version comparison<\/strong><\/td>\n<td>Pandora version comparison (ES \/ EN)<\/td>\n<td>Partner Downloads > Version comparison<\/td>\n<\/tr>\n<td><strong>Feature map<\/strong><\/td>\n<td>Overview of product capabilities<\/td>\n<td>Partner Downloads > Feature map<\/td>\n<\/tr>\n<td><strong>Technical documentation<\/strong><\/td>\n<td>Installation, integration and operation guides<\/td>\n<td>Downloads > Pandora FMS<\/td>\n<\/tr>\n<td><strong>Success stories<\/strong><\/td>\n<td>Customer references for sales support<\/td>\n<td>Upon request to the sales or marketing team<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;e1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What must the partner not do?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; Use outdated versions of logos or materials.<\/p>\n<p>&#8211; Incorrect brand applications (as can be seen in the media kit).<\/p>\n<p>&#8211; Publish confidential materials (prices, channel conditions) to the end customer.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/acceso-a-materiales-del-programa.png&#8221; alt=&#8221;acceso a materiales del programa&#8221; title_text=&#8221;acceso a materiales del programa&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Support > Downloads > Partner Downloads \u2014 access to program materials<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;e2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Where to find it \/ Who to request it from<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Downloads and materials:<\/strong> Pandora support environment &gt; Support &gt; Downloads<\/p>\n<p><strong>URL<\/strong>: <a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list<\/a><\/p>\n<p><strong>Access to the environment: <\/strong>you will receive a set of credentials (username\/password) for your staff. If you do not have them, request them from your Partner Manager.<\/p>\n<p><strong>Specific or customized materials<\/strong>: marketing team (see section 8).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">1. Technical resources for first steps<\/h3>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Official documentation<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Complete technical documentation (ES\/EN)<\/strong>: <a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/a><\/p>\n<p><strong>Tutorials on YouTube<\/strong>: <a href=\"https:\/\/www.youtube.com\/@pandorafmsEN\">https:\/\/www.youtube.com\/@pandorafmsEN<\/a><\/p>\n<p><strong>Introduction to Pandora FMS:<\/strong>\u00a0available on the YouTube channel and in the official documentation.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Knowledge Base<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Access<\/strong>: https:\/\/support.pandorafms.com\/ \u2192 Support &gt;<a href=\"https:\/\/support.pandorafms.com\/itsm\/kb\/operation\/kb\/browse\">Knowledge Base<\/a><\/p>\n<p><strong>Check before opening a ticket<\/strong>: See section 9.1 for the full procedure.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Plugin marketplace<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The marketplace contains hundreds of modules to monitor specific technologies (Oracle, VMware, Cisco, AWS, etc.). The partner can directly install the plugins they need in their environment through the NFR license.<\/p>\n<p><strong>Access<\/strong>: <a href=\"https:\/\/marketplace.pandorafms.com\/\">https:\/\/marketplace.pandorafms.com\/ <\/a>\u2014 Use the same login details as for the support portal.<\/p>\n<p>Modules marked as ONE require an active Pandora licence.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Updates<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>With internet connection<\/strong>: update from the console \u2192 Management &gt; Warp Update (one click).<\/p>\n<p><strong>Without connection<\/strong>: use Warp Update Offline to download .fms packages (console) and .tar.gz packages (server) from the Warp portal.<\/p>\n<p><strong>Update process documentation<\/strong>: <a href=\"https:\/\/pandorafms.com\/manual\/\">https:\/\/pandorafms.com\/manual\/<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c6&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Training and certification<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Pandora offers an official training program structured into sales and technical paths. Access to Pandora Academy is available free of charge for all accredited partner members under the current program conditions. Official certifications have a cost.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Pandora Academy &#8211; Online training<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]- Access to Pandora Academy is available for accredited partner members under the current conditions.<\/p>\n<p>&#8211; Information about training and certifications: <a href=\"https:\/\/pandorafms.com\/en\/training-certifications\/\">https:\/\/pandorafms.com\/en\/training-certifications\/<\/a><\/p>\n<p>&#8211; <strong>Content<\/strong>: technical, sales and product courses at your own pace.<\/p>\n<p>&#8211; Access is enabled through the Partner Manager or through the channels defined by Pandora.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">How to request access to Pandora Academy<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Contact the Partner Manager<\/strong> indicating that access to the training platform is needed.<\/p>\n<p><strong>2. Provide the list of users:<\/strong> full name and email address of each person who needs access.<\/p>\n<p><strong>3. The Partner Manager enables access<\/strong> for each specified user. Additional users can be added at any time using the same process.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">On-site training<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Subject to schedule availability and conditions.<\/p>\n<p><strong>Cost<\/strong>: See Annex II of the agreement (current rates).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;f1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">1. Certification paths by level<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Level<\/strong><\/td>\n<td><strong>Required certifications<\/strong><\/td>\n<td><strong>Deadline<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Silver<\/strong><\/td>\n<td>PAC (Pandora Advanced Certification)<\/td>\n<td>Within the first 90 days<\/td>\n<\/tr>\n<tr>\n<td><strong>Gold<\/strong><\/td>\n<td>PAC + PAT &#038; PAE<\/td>\n<td>Before requesting NFR<\/td>\n<\/tr>\n<tr>\n<td><strong>Platinum<\/strong><\/td>\n<td>PAC x2 + PAT &#038; PAE x2<\/td>\n<td>Before requesting NFR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;f2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What must the partner NOT do?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <span style=\"font-weight: 400;\">Count as certified a person who has left the company or business unit.<\/span><\/p>\n<p>&#8211; <span style=\"font-weight: 400;\">If a certified technician leaves, the partner has 60 days to recertify another team member.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c7&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Joint marketing activities<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Pandora can collaborate with the partner on joint marketing and demand generation activities. These activities require prior proposal, express approval and subsequent justification. They are not an automatic benefit or an open fund.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">1. What we can do together<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Activity<\/strong><\/td>\n<td><strong>What Pandora provides<\/strong><\/td>\n<td><strong>What the partner provides<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Webinar \/ workshop<\/strong><\/td>\n<td>Content, technical\/commercial review, speaker or presales, invitation support.<\/td>\n<td>Audience, invitation and sales follow-up.<\/td>\n<\/tr>\n<tr>\n<td><strong>Success story \/ co-branded asset<\/strong><\/td>\n<td>Copy, design, technical and commercial validation, promotion.<\/td>\n<td>Reference customer, validation, commercial use.<\/td>\n<\/tr>\n<tr>\n<td><strong>Business breakfast \/ small event<\/strong><\/td>\n<td>Content, sales or presales support, brand approval.<\/td>\n<td>Local organization, guest list, execution.<\/td>\n<\/tr>\n<tr>\n<td><strong>Digital campaign \/ joint newsletter<\/strong><\/td>\n<td>Content, validation, coordination of the activity and distribution or database where applicable.<\/td>\n<td>Execution, sales coordination, distribution or database where applicable, and results follow-up.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;g1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">2. How an activity is proposed<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Proposal.<\/strong> The partner sends the proposal to the channel or marketing contact indicating:<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: -5px;\">\n<li>Type of activity<\/li>\n<li>Objective and target audience<\/li>\n<li>Planned date<\/li>\n<li>Estimated budget<\/li>\n<li>Expected result<\/li>\n<\/ul>\n<p><strong>2. Approval.<\/strong> Pandora reviews and confirms:<\/p>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: -5px;\">\n<li>Whether the activity is approved<\/li>\n<li>What each party provides<\/li>\n<li>Whether co-funding applies and under what conditions<\/li>\n<li>Agreed deliverables and deadlines<\/li>\n<\/ul>\n<p><strong>3. Execution.<\/strong> The partner executes the activity as approved and keeps evidence of execution and expenditure.<\/p>\n<p><strong>4. Closing \/ reimbursement.<\/strong> If co-funding applies, the partner submits the agreed documentation. Pandora processes the reimbursement or compensation in accordance with the prior approval.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;g2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">3. Co-funding<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Co-funding is not automatic. It only applies to activities previously approved by Pandora and is subject to the partner level, the approved activity and budget availability. It requires subsequent justification of execution and expenditure.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Eligible expenses<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; Approved digital campaigns (LinkedIn Ads, email marketing)<\/p>\n<p>&#8211; A suitable venue and catering for small events<\/p>\n<p>&#8211; Approved external design or production<\/p>\n<p>&#8211; Campaign-specific materials<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Non-eligible expenses<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; The partner\u2019s internal salaries<\/p>\n<p>&#8211; Travel not approved in advance<\/p>\n<p>&#8211; Generic promotional merchandise not directly related to the campaign<\/p>\n<p>&#8211; Expenses already incurred without prior approval<\/p>\n<p>&#8211; Campaigns with no evidence of implementation<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Limits and conditions<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The limits and conditions of co-funding will be agreed case by case with Pandora according to the partner level and the current joint plan. There is no open fund or guaranteed amount.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;g3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">4. How it is measured<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Every joint activity must be justified with minimum metrics. Without measurement, there is no approval for future activities.<\/p>\n<div style=\"display: flex;\">\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: 10px;\">\n<li>Number of registrations or attendees<\/li>\n<li>Valid leads generated (MQL)<\/li>\n<li>Derived sales meetings<\/li>\n<\/ul>\n<ul class=\"Pandoul-b\" style=\"padding-left: 50px; margin-top: 10px;\">\n<li>Open opportunities in CRM<\/li>\n<li>Estimated pipeline<\/li>\n<li>Materials or evidence delivered<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Where to send the proposal \/ Who to request it from<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <strong>Joint activity proposals:<\/strong> marketing team (see section 8).<\/p>\n<p>&#8211; <strong>Co-funding approval<\/strong>: requires validation by the channel and marketing team.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c8&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Contacts and escalation<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Use the right contact from the start. Each function has a clear scope. Escalating incorrectly slows down resolution.<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Light%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"PandoTable\">\n<tbody>\n<tr>\n<td><strong>Function<\/strong><\/td>\n<td><strong>What to use it for<\/strong><\/td>\n<td><strong>Contact<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Partner Manager <\/strong><\/td>\n<td>Commercial conditions, partnership levels, business plan, deal registration, channel conflicts, NFR, proposal support, customer visits, etc.<\/td>\n<td>Each partner has a dedicated Partner Manager. If in doubt, write to partners@pandorafms.com<\/td>\n<\/tr>\n<tr>\n<td><strong>Presales<\/strong><\/td>\n<td>PoC, sizing, architecture, technical support in proposals, joint demos, first opportunity<\/td>\n<td>Coordinate through the Partner Manager.<\/td>\n<\/tr>\n<tr>\n<td><strong>Marketing<\/strong><\/td>\n<td>Listing in the locator, badges, media kit, joint activities, success stories, campaigns&#8230;<\/td>\n<td>channel_mkt@pandorafms.com<\/td>\n<\/tr>\n<tr>\n<td><strong>Technical support<\/strong><\/td>\n<td>Product incidents, tickets, L2\u2013L4 escalation. Use the support portal with the partner credentials.<\/td>\n<td>https:\/\/support.pandorafms.com\/<\/td>\n<\/tr>\n<tr>\n<td><strong>Training and certification<\/strong><\/td>\n<td>Enrollment in on-site courses, access to Pandora Academy, questions about certification paths<\/td>\n<td>Via the Partner Manager or through<br \/>\ntraining@pandorafms.com\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=&#8221;c9&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;100px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h1-b\">Pandora partner support environment<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The current operation of the partner program is managed through Pandora\u2019s support environment, which integrates functionalities such as deal registration, technical support, knowledge base and downloads. Pandora will continue expanding this environment to support more channel processes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">What is currently managed in this environment?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <strong>Deal registration<\/strong>: CRM &gt; Deal Registrations \u2014 <a href=\"https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list\">https:\/\/support.pandorafms.com\/itsm\/customers\/operation\/crm\/dealregistrations\/list<\/a><\/p>\n<p>&#8211; <strong>Technical support tickets with partner credentials<\/strong>.<\/p>\n<p>&#8211; <strong>Knowledge base and documentation<\/strong>.<\/p>\n<p>&#8211; <strong>Downloads and materials<\/strong>: Support &gt; Downloads \u2014 <a href=\"https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list\">https:\/\/support.pandorafms.com\/itsm\/download\/operation\/downloads\/browser\/list<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;h1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Access to the environment<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <strong>Main URL:<\/strong> <a https:=\"\" support=\"\" pandorafms=\"\" com=\"\">https:\/\/support.pandorafms.com\/<\/a><\/p>\n<p>&#8211; <strong>Credentials<\/strong>: Supplied by the Partner Manager. If you have lost the password, you can recover it or generate a new one through your platform email\/login.<\/p>\n<p>&#8211; <strong>Access profile<\/strong>: The partner may have users with full access to all partner materials, or users with technical-only access (support, knowledge base).<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;h2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-b\">1. How to use technical support<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This technical support is exclusive to the partner and its credentials must not be shared with customers, since they could see sections they should not see (partner-oriented information, prices, presentations, deal registration, contracts, etc.).<\/p>\n<p>If the customer is to have direct access to the manufacturer\u2019s technical support, they will be provided with their own login details, which must be supplied at the time the licence is issued. Whether to grant the customer direct access to the manufacturer\u2019s support is a decision for the partner; they may prefer to act as an intermediary to add value and escalate issues to the manufacturer, or they may choose to let the customer deal directly with Pandora.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;pandora-one&#8221; module_id=&#8221;pandora-9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f0f2f6&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/06\/Pandora-FMS-wiki.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;70px&#8221; background_image_height=&#8221;70px&#8221; background_position=&#8221;top_left&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;50px|40px|40px|40px|false|false&#8221; custom_padding_tablet=&#8221;40px|40px|40px|60px|true|false&#8221; custom_padding_phone=&#8221;60px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Before opening a ticket<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The support portal knowledge base contains solutions to frequent issues and configuration guides. Checking it before opening a ticket reduces resolution times.<\/p>\n<p>&#8211; <strong>Access<\/strong>: <a href=\"https:\/\/support.pandorafms.com\/\">https:\/\/support.pandorafms.com\/<\/a> \u2192 Support &gt; Knowledge Base &gt; Browse<br \/>&#8211; <strong>Problem-type articles<\/strong>: documented solution to real incidents<br \/>&#8211; <strong>Article-type articles<\/strong>: step-by-step setup guides<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Knowledge-Base.png&#8221; alt=&#8221;Knowledge Base&#8221; title_text=&#8221;Knowledge Base&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Support > Knowledge Base \u2014 check before opening a ticket<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Open a ticket<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <strong>Support \u2192 Create new ticket.<\/strong><\/p>\n<p>&#8211; <strong>Short title<\/strong> that identifies the problem.<\/p>\n<p>&#8211; <strong>In the description always include<\/strong>: version where it occurs, observed symptoms, returned result, expected result. The more information, the faster the resolution.<\/p>\n<p>&#8211; <strong>Select the type of incident.<\/strong> Additional fields will appear. Attach screenshots if they help.<\/p>\n<p>&#8211; <strong>Click Create<\/strong>. You will receive a confirmation email containing a tracking link.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/04\/Crear-nuevo-ticket.png&#8221; alt=&#8221;Create new ticket&#8221; title_text=&#8221;Create new ticket&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\" style=\"text-align: center;\">Ticket creation form \u2014 Support &gt; Create new ticket<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Follow-up and closure<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&#8211; <strong>Follow-up<\/strong>: go to the ticket \u2192 Follow-up tab.<\/p>\n<p>&#8211; <strong>Add information<\/strong>: Add Workunit \u2192 write a comment.<\/p>\n<p>&#8211; <strong>Replying to the notification email updates the ticket automatically<\/strong>.<\/p>\n<p>&#8211; <strong>If the issue is resolved<\/strong>: add a Workunit or close the ticket directly.<\/p>\n<p>&#8211; <strong>Tickets without a customer response for 15 days are closed automatically<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"introp\"><b>NOTE:<\/b> Support access credentials are specific to the partner and must not be shared with the end customer.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_id=&#8221;inicio&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#161327&#8243; background_enable_image=&#8221;off&#8221; max_width=&#8221;98%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|10px|0px|10px|true|true&#8221; custom_padding=&#8221;60px|10px|60px|10px|true|true&#8221; custom_padding_tablet=&#8221;40px|40px|40px|40px|true|true&#8221; custom_padding_phone=&#8221;20px|20px|40px|20px|false|true&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;0px||10px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/11\/pandorafms-good.jpg&#8221; alt=&#8221;pandorafms-good&#8221; title_text=&#8221;pandorafms-good&#8221; align=&#8221;center&#8221; src_last_edited=&#8221;off|tablet&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|false&#8221; custom_padding_tablet=&#8221;0px|10%|0px|10%|true|true&#8221; custom_padding_phone=&#8221;0px|10%|0px|10%|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h2-b\">We hope this guide has been useful to you<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||40px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"sub1-w\">If you have any questions, do not hesitate to contact the Pandora FMS technical support team.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"doblebtn\"><!-- [et_pb_line_break_holder] --><a class=\"prices-2024-btn\" style=\"padding:10px 30px!important\" href=\"https:\/\/pandorafms.com\/es\/contactar\/\">Contact<\/a><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Partner Onboarding Everything you need to get started as a Pandora partnerCredentials, resources, contacts and next steps in one place. Summarizes the essential operational aspects to start working with Pandora from day one.What does this document cover?What it is What to do What not to do Where to find itWhat it is Where it is [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":407944,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-421141","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/421141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=421141"}],"version-history":[{"count":16,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/421141\/revisions"}],"predecessor-version":[{"id":421484,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/421141\/revisions\/421484"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media\/407944"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=421141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}