{"id":413760,"date":"2026-01-02T11:50:33","date_gmt":"2026-01-02T11:50:33","guid":{"rendered":"https:\/\/pandorafms.com\/mapa-funcionalidades-itsm\/"},"modified":"2026-01-22T06:11:02","modified_gmt":"2026-01-22T06:11:02","slug":"itsm-features-map","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/itsm-features-map\/","title":{"rendered":"ITSM feature map"},"content":{"rendered":"

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ITSM Features Map<\/h1>\n

Each user has unique needs, and our goal is to offer you an efficient experience<\/p>\n

In this section, we invite you to explore the heart of our software through an interactive functionality map. Here, you can discover all the tools and features we have designed to facilitate your work and enhance your productivity.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2025\/09\/funcionalidades-scaled.png” alt=”mapa de funcionalidades” title_text=”funcionalidades” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width_tablet=”60%” width_phone=”70%” width_last_edited=”off|desktop” max_height=”450px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_menu menu_id=”7772″ _builder_version=”4.27.5″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”][\/et_pb_menu][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” specialty=”on” custom_padding_last_edited=”on|desktop” padding_top_1=”0px” padding_top_2=”0px” padding_bottom_1=”0px” padding_bottom_2=”0px” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”true” padding_left_right_link_1=”false” padding_left_right_link_2=”false” admin_label=”Elements” _builder_version=”4.19.5″ _module_preset=”default” z_index=”-2″ module_alignment=”left” inner_module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”70px||70px||true|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” custom_css_main_element=”z-index:0!important;” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||20px||false|false” custom_padding=”30px||0px||false|false” sticky_position=”top” sticky_offset_top=”140px” sticky_limit_bottom=”row” global_colors_info=”{}”]<\/p>\n

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Inventory<\/a>
\nChange Management<\/a>
\nReporting and Dashboards<\/a>
\nSupport<\/a>
\nProject Management<\/a>
\nCRM\/ERP<\/a>
\nSecurity<\/a>
\nHR<\/a>
\nUser Interface<\/a>
\nArchitecture<\/a>
\nTraining and Support<\/a><\/p>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner column_structure=”undefined” module_id=”1″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Inventory<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Automatic inventory based on agents\/remote<\/h2>\n

Integration with Pandora FMS.<\/p>\n

[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Manual inventory<\/h2>\n

Entered manually or imported via CSV.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Inventoried systems<\/h2>\n

Network equipment (routers, switches), as well as Linux or Windows servers.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom fields<\/h2>\n

Monitored assets can be customized to include details such as serial number, asset owner, physical location in a datacenter, etc.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

QR tags for each asset<\/h2>\n

Printable QR tags can be created to physically identify each inventory object.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Asset traceability<\/h2>\n

A history of changes for each inventory object can be maintained.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Asset export<\/h2>\n

Assets can be exported to CSV format.[\/et_pb_text][et_pb_text module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integration with tickets<\/h2>\n

Inventory objects can be associated with tickets to maintain a history of changes\/issues.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”2″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Change Management<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Change ticket management<\/h2>\n

Functionality that allows us to plan, control, and communicate in a structured way the modifications that impact processes, data, users, or system configurations. It facilitates the adoption of new workflows, ensures change traceability, and minimizes operational risks, guaranteeing an orderly transition aligned with business goals.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Complete change tracking process<\/h2>\n

Allows proper tracking of all change management needs.
Change identification \u2192 Impact analysis \u2192 Authorization \u2192 Planning \u2192 Communication \u2192 Implementation \u2192 Monitoring \u2192 Evaluation and consolidation<\/strong>[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Change management through Change Teams (ACL)<\/h2>\n

Different types of changes can be managed through the use of various change teams. Each team must have an assigned Manager with additional permissions for managing the team’s changes.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Use of templates to define change types<\/h2>\n

You can define as many templates as change types needed in your company. Each template allows specifying a change type with its associated priorities, risks, and impacts.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Customization of types, states, priorities, risks, impacts, and task states of changes<\/h2>\n

Full customization of the various parameters that define a change.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”3″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Reporting and dashboard<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Real-time HTML and PDF reports<\/h2>\n

With data calculated in real time. There are more than 12 types of reports for project management, support, CRM, time tracking, etc.<\/p>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom dashboards<\/h2>\n

With draggable widgets, each user can customize their views.[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Scheduled email report delivery<\/h2>\n

Reports can be scheduled for periodic delivery via email in PDF format.<\/p>\n

[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Report customization<\/h2>\n

The cover and headers can be modified to adapt the report to corporate branding.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”4″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Support<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Ticketing system<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Customization of fields and types<\/h2>\n

Custom ticket types (change, problem, query, incident, bug…) with custom fields by ticket type.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Automatic ticket creation\/update<\/h2>\n

Allows the creation of tickets as automatic responses to external processes via API.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Priority and SLA management<\/h2>\n

SLA with working hours, holidays, maximum resolution time, minimum response time, first response time, maximum number of open tickets, maximum inactivity time, SLA deactivation on holidays.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Automatic assignment and escalation<\/h2>\n

Definition and control of priority levels and service level agreements with breach alerts. Customizable at the response SLA level, by inactivity and resolution. SLA assignment based on any parameter.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

CSV import and export<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Communication and notifications via workflows.<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Knowledge base<\/h2>\n

KB article system, multiproduct, multilingual.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Work orders<\/h2>\n

Generation of work orders (PDF) based on templates, filled with ticket data.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom workflow<\/h2>\n

Allows defining a lifecycle for each ticket based on creator, dates, criticality, workgroup, etc. This lifecycle includes email flow change notifications, automatic escalation, and validation of incident closure by external users.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

TAG system<\/h2>\n

In addition to custom fields, tickets feature a tag system for custom filtering and searches.<\/p>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Change Management<\/h2>\n

Integrated change management tool, with custom workflow definition and third-party validation for each step.<\/p>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integrated chat (with AI)<\/h2>\n

Integrates its own on-premise AI engine or allows connection to ChatGPT via API.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Scheduled reports sent as PDF<\/h2>\n

Scheduled reports sent as PDF.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Customer feedback<\/h2>\n

Each ticket allows the customer to evaluate the support received, integrating this information into reports.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Support reports<\/h2>\n

Of various types: by operator, by client, by dates, detailed by ticket. All reports can be scheduled and customized. Reports can be sent as PDF.[\/et_pb_text][et_pb_text admin_label=”Text” module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Cost calculation<\/h2>\n

Each ticket includes a time counter per technician. Technicians can have different profiles with associated costs.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Download system<\/h2>\n

For distributing software to clients. With different products, folders. Public link to share with users without system access.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

WIKI<\/h2>\n

For distributing software to clients. With different products, folders. Public link to share with users without system access.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”5″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Project Management<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Visual project management in Kanban format<\/h2>\n

Allows you to define the project into tasks and subtasks with a visual and collaborative view, including planning, cost calculation, time\/hour logging, etc.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

GANTT project view<\/h2>\n

For traditional (non-agile) planning.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Project workflow<\/h2>\n

To escalate notifications, make automatic dynamic changes, etc.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom project templates<\/h2>\n

To quickly define typical project structures.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

TAG system<\/h2>\n

In addition to custom fields, tickets have a tag system to enable filtering and custom searches.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Workload reports<\/h2>\n

Different reports to track project evolution and hours assigned to each participant.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”6″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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CRM\/ERP<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Contact management<\/h2>\n

Includes custom fields and automatic creation via forms.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Company management<\/h2>\n

Custom fields and types.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Deals\/leads management<\/h2>\n

Custom fields and types. Kanban view.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Sales pipeline management with automatic forecast<\/h2>\n

Customizable for each pipeline.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Quote\/offer management<\/h2>\n

Custom fields and types, customizable templates with macros.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Share quotes via web link and PDF download<\/h2>\n

For clients without platform access, with a public URL.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Contract management<\/h2>\n

Custom fields and types.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Contract PDF creation through templates<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Invoice management and issuance<\/h2>\n

Includes blocking, credit notes, PDF export, multilingual and multicurrency support.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Email sending and tracking<\/h2>\n

Via HTTP marks and session cookie tracking.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Email campaign system<\/h2>\n

Mass email sending via dedicated SMTP, with personalized campaigns and HTML in a WYSIWYG view.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Backup errors<\/h2>\n

Generates alerts on manual and scheduled backup failures.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integration with Google Calendar and Google Mail<\/h2>\n

For agenda creation, sending and receiving emails from the CRM.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Web forms (via API)<\/h2>\n

Injecting ITSM JavaScript into the client\u2019s website allows inclusion of custom forms that create contacts in the CRM.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Form protection with Captcha<\/h2>\n

Supports CloudFlare\u2122 Captcha.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Migration from HUBSPOT<\/h2>\n

Available as advanced consultancy service.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integrated price calculator in quotes<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

CRM workflow<\/h2>\n

Rules applied to contacts, contracts, deals, quotes and invoices.
\nE.g.: Notify if an invoice is overdue, assign a contact to a salesperson based on rules, create a ticket when a contract expires, etc.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Electronic invoice support (Verifactu)<\/h2>\n

Upload invoices to authorities with one click.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.4″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Electronic invoice payment (Stripe)<\/h2>\n

Via Stripe.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”7″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Security<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”40px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Multitenant (Multi-user)<\/h2>\n

The same solution can serve different clients or groups without them seeing each other.[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”40px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Profile system segregated by groups and access<\/h2>\n

Different users within the same group can perform different functions.[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”40px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Internal audit<\/h2>\n

Records which operations each user performed and when, including failed login attempts.[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”40px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Password policy<\/h2>\n

Allows enforcement of password change policy, including minimum length, special characters, and password history.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Password recovery system<\/h2>\n

A solution is provided so users can recover forgotten passwords.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Centralized authentication with LDAP<\/h2>\n

Includes its own system of users, profiles, and roles, and is compatible with Active Directory, LDAP, and SAML.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Centralized authentication with AD<\/h2>\n

Includes its own system of users, profiles, and roles, and is compatible with Active Directory, LDAP, and SAML.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Two-factor authentication (2FA)<\/h2>\n

Via Google Auth or similar. Uses a mobile device or external hardware token for dual authentication to access the system.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”8″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Human Resources (HR)<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Time tracking (check-in system)<\/h2>\n

Compatible with Spanish legislation.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Daily, weekly, and monthly tracking reports<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Vacation calendar with third-party approval<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Agenda management integrated with Google Calendar<\/h2>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”9″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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User Interface<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom favorites system per user<\/h2>\n

Allows users to personalize their screens according to their preferences.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

RBAC profile system<\/h2>\n

Integrated with AD \/ LDAP.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Multilanguage<\/h2>\n

Allows terms to be redefined in each language, for local customizations.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Multitenant (Multiuser)<\/h2>\n

A single instance allows service to be provided to different customers (for MSPs).[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Saved custom searches<\/h2>\n

[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Custom Interface<\/h2>\n

Through custom CSS, it allows the appearance of the tool to be changed, including logos, etc.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”10″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Architecture<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Communication through standard ports<\/h2>\n

The communication between the different components of the architecture is carried out through official ports listed by IANA.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

LAMP architecture<\/h2>\n

Linux, Apache, MySQL and PHP.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integrated backup<\/h2>\n

Includes a built-in backup system.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

OnPremise and SaaS<\/h2>\n

You can install the license on your own servers or we manage it in the cloud.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

API\/CLI<\/h2>\n

It has a REST API and command-line tools to manage the solution.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Open SQL database<\/h2>\n

The data model of the entire platform is open and documented, so external queries can be used to extract data.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Type of licensing<\/h2>\n

Licensing is based on the total number of agents (managers), regardless of the number of tickets, contacts, or non-manager users.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Integrated update system<\/h2>\n

The system update is done with a single click without needing to access the base system.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Mobile version<\/h2>\n

To be able to use the application from a mobile device (with reduced functionality).[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”undefined” module_id=”11″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||50px||false|false” custom_css_main_element=”z-index:0;” border_color_bottom=”#cccccc” global_colors_info=”{}”][et_pb_column_inner type=”undefined” saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”]<\/p>\n

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Training and Support<\/h3>\n<\/div>\n

[\/et_pb_text][et_pb_text module_id=”e1″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”0px||0px||true|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Official training<\/h2>\n

Standard training for technicians with the minimum required background. This training includes all levels of usage and deployment of the tool.[\/et_pb_text][et_pb_text module_id=”e2″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Official certifications<\/h2>\n

Accreditation, through an official certification, of the technicians’ knowledge.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Online training platform<\/h2>\n

To facilitate training, it includes an online eLearning platform to acquire knowledge of the tool and obtain certifications.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

8\u00d75 \/ 24\u00d77 support<\/h2>\n

Professional support during extended hours (from 9 am to 9 pm) in English and Spanish. 24\u00d77 support is available. No limit on the number of incidents.[\/et_pb_text][et_pb_text module_id=”e3″ module_class=”v2-book” _builder_version=”4.27.5″ _module_preset=”default” header_letter_spacing=”-0.2em” header_2_text_color=”#000000″ header_2_font_size=”1.1em” header_2_letter_spacing=”-0.02em” custom_margin=”40px||0px||false|false” custom_padding=”0px||40px||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” locked=”off” global_colors_info=”{}”]<\/p>\n

Updates and patches<\/h2>\n

Support includes patches and version updates.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”banner final” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”170deg” background_color_gradient_stops=”#0052be 12%|#00c284 100%” background_color_gradient_start=”#15277b” background_color_gradient_end=”#3e0d29″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png” background_position=”bottom_right” background_blend=”overlay” background_enable_video_mp4=”off” background_video_height=”1200px” z_index=”0″ max_width_tablet=”80%” max_width_phone=”90%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_margin_phone=”100px||100px||false|false” custom_margin_last_edited=”off|phone” custom_padding=”100px||100px||false|true” custom_padding_tablet=”40px|40px|10px|40px|false|true” custom_padding_phone=”40px|40px|40px|40px|true|true” top_divider_style=”curve” top_divider_color=”#ffffff” top_divider_height=”60px” top_divider_flip=”horizontal|vertical” top_divider_height_tablet=”” top_divider_height_phone=”30px” top_divider_height_last_edited=”on|phone” bottom_divider_color=”#FFFFFF” bottom_divider_height=”60px” background_last_edited=”on|tablet” background_enable_image_phone=”off” custom_css_before=”z-index:0!important;” custom_css_main_element=”z-index:0!important; ” custom_css_after=”z-index:0!important;” saved_tabs=”all” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”off|desktop” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”80px”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n

Try Pandora ITSM free for 30 days!<\/h3>\n

Experience firsthand what all the included features can do for you. No credit card required.<\/p>\n

” content_phone=”<\/p>\n

Try Pandora ITSM free for 30 days!<\/h3>\n

Experience firsthand what all the included features can do for you. No credit card required.<\/p>\n

” content_last_edited=”on|desktop” _builder_version=”4.27.5″ _module_preset=”default” text_orientation=”center” background_layout=”dark” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” background_last_edited=”off|phone” global_colors_info=”{}”]<\/p>\n

Try Pandora ITSM free for 30 days!<\/h3>\n

Experience firsthand what all the included features can do for you.
\nNo credit card required.<\/p>\n

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ITSM Features Map Each user has unique needs, and our goal is to offer you an efficient experience In this section, we invite you to explore the heart of our software through an interactive functionality map. Here, you can discover all the tools and features we have designed to facilitate your work and enhance your […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-413760","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/413760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=413760"}],"version-history":[{"count":11,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/413760\/revisions"}],"predecessor-version":[{"id":414000,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/413760\/revisions\/414000"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=413760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}