{"id":395166,"date":"2025-03-12T21:36:23","date_gmt":"2025-03-12T21:36:23","guid":{"rendered":"https:\/\/pandorafms.com\/?page_id=395166"},"modified":"2025-10-06T19:38:54","modified_gmt":"2025-10-06T19:38:54","slug":"roadmap","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/itsm\/roadmap\/","title":{"rendered":"ITSM Roadmap"},"content":{"rendered":"

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Roadmap<\/h1>\n

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2025<\/h2>\n

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Change management system<\/div>\n

<\/p>\n

Upgrade of the filter system (side)<\/div>\n

<\/p>\n

ChatGPT in the Chat<\/div>\n

<\/p>\n

External calendar management (Google)<\/div>\n

<\/p>\n

Mobile console on Android \/ iOS<\/div>\n

<\/p>\n

App time tracker (Android \/ iOS)<\/div>\n

<\/p>\n

Contract workflow (CRM)<\/div>\n

<\/p>\n

Implementation of Javascript forms -> contact) (CRM)<\/div>\n

<\/p>\n

Deal management (old leads) (CRM)<\/div>\n

<\/p>\n

Quote system (deals) (CRM)<\/div>\n

<\/p>\n

Tag system for deals, contacts and contracts<\/div>\n

<\/p>\n

Dynamic contact list management (CRM)<\/div>\n

<\/p>\n

Deal workflow (CRM)<\/div>\n

<\/p>\n

Contact workflow (CRM)<\/div>\n

<\/p>\n

Deal pipeline in columns (as projects) (CRM)<\/div>\n

<\/p>\n

Hubspot data migration (CRM)<\/div>\n

<\/p>\n

We officially launch \u201cPandora CRM\u201d as part of Pandora ITSM<\/div>\n

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2026<\/h2>\n

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AI: Automated support assistant for ticket creation<\/div>\n

<\/p>\n

Support for electronic invoicing with VERIFACTU<\/div>\n

<\/p>\n

Embedded forms for helpdesk<\/div>\n

<\/p>\n

Workflows for CMDB<\/div>\n

<\/p>\n

Meeting manager and shared calendar<\/div>\n

<\/p>\n

User tracking via web tracking<\/div>\n

<\/p>\n

AI: Explainability of deal\/lead evolution. The idea is to apply artificial intelligence not only to predict the probability of closing a lead or deal but also to clearly explain why it evolves in a certain way. AI is not limited to providing a number or \u201cscoring\u201d; it breaks down the factors influencing the progress (or stagnation) of the deal.<\/div>\n

<\/p>\n

AI: Predictive SLA analysis to identify which tickets are at higher risk of breaching SLA based on context, category, history, and team workload.<\/div>\n

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2027<\/h2>\n

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AI: Invoice management with OCR<\/div>\n

<\/p>\n

AI: Sales playbook<\/div>\n

<\/p>\n

AI: Offer management system with price calculator<\/div>\n

<\/p>\n

Public support forum<\/div>\n

[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”banner final” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”170deg” background_color_gradient_stops=”#0052be 12%|#00c284 100%” background_color_gradient_start=”#15277b” background_color_gradient_end=”#3e0d29″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png” background_position=”bottom_right” background_blend=”overlay” background_enable_video_mp4=”off” background_video_height=”1200px” z_index=”0″ max_width_tablet=”80%” max_width_phone=”90%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_margin_phone=”100px||100px||false|false” custom_margin_last_edited=”off|phone” custom_padding=”100px||100px||false|true” custom_padding_tablet=”40px|40px|10px|40px|false|true” custom_padding_phone=”40px|40px|40px|40px|true|true” top_divider_style=”curve” top_divider_color=”#ffffff” top_divider_height=”60px” top_divider_flip=”horizontal|vertical” top_divider_height_tablet=”60px” top_divider_height_phone=”30px” top_divider_height_last_edited=”on|phone” bottom_divider_color=”#FFFFFF” bottom_divider_height=”60px” background_last_edited=”on|tablet” background_enable_image_phone=”off” custom_css_before=”z-index:0!important;” custom_css_main_element=”z-index:0!important; ” custom_css_after=”z-index:0!important;” saved_tabs=”all” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”off|desktop” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”80px”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n

\u00a1Prueba Integria IMS 30 d\u00edas gratis!<\/h3>\n

Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n

” content_phone=”<\/p>\n

\u00a1Prueba Integria IMS
30 d\u00edas gratis!<\/h3>\n

Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas. No requiere de tarjeta de cr\u00e9dito.<\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”center” background_layout=”dark” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” background_last_edited=”off|phone” global_colors_info=”{}”]<\/p>\n

\u00a1Prueba Pandora ITSM 30 d\u00edas gratis!<\/h3>\n

Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas.
No requiere de tarjeta de cr\u00e9dito.<\/p>\n

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Roadmap202520262027\u00a1Prueba Pandora ITSM 30 d\u00edas gratis! Experimenta de primera mano qu\u00e9 pueden aportarte todas las funcionalidades incluidas.No requiere de tarjeta de cr\u00e9dito.<\/p>\n","protected":false},"author":33,"featured_media":0,"parent":344606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-395166","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/395166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=395166"}],"version-history":[{"count":8,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/395166\/revisions"}],"predecessor-version":[{"id":408030,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/395166\/revisions\/408030"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/344606"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=395166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}