[et_pb_section fb_built=”1″ make_equal=”on” padding_top_1=”0px” padding_top_2=”0px” padding_bottom_1=”0px” padding_bottom_2=”0px” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”true” padding_left_right_link_1=”false” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#eaeaea 0%|#ffffff 100%” background_color_gradient_start=”#eaeaea” background_color_gradient_end=”#ffffff” background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Fondo-precios-3.png” background_position=”top_center” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”70px||70px||true|false” bottom_divider_height=”60px” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_margin_last_edited=”off|desktop” custom_padding=”0px||0px||true|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”1.2em” text_letter_spacing=”-0.02em” custom_margin=”0px||40px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n
Customer Stories<\/spam><\/strong><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”1.2em” text_letter_spacing=”-0.02em” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n “We needed a solution which was totally integrated with an expert company in the background to give us support when we would need it.”<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Ibor Rodriguez Barredo. Director of Information Systems and Technology (CIO CTO) at Grupo Amma.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ffffff” custom_padding=”120px||120px||true|false” border_radii=”on|1000px|1000px|1000px|1000px” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/GrupoAMMA_Logo-1.png” alt=”ticketing system concordia” title_text=”GrupoAMMA_Logo” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”150px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.16″ background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”bottom_center” custom_margin=”0px||0px||false|false” custom_padding=”70px||70px||false|false” custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”0px||40px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Grupo Amma needed change from its old monitor application to a new and more intuitive one, and also integrate it with a powerful ticket system. We had been working with OpenSource solutions like GLPI and Nagios for a long time.<\/p>\n Those two applications were good choices for us in the beginning, but now, Grupo Amma is a more complex and larger company, so we needed a solution which was totally integrated with an expert company in the background to give us support when we would need it.<\/strong> We were blinded by how alarm rules were implemented in the old system, and with the complexity of the present business we needed a better way to define alarms, and manage IT tickets.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_color=”#f8f8f8″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png” background_position=”top_center” custom_margin=”0px||0px||false|false” custom_padding=”70px||70px||false|false” custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We choose this solution because it integrates the Pandora FMS monitoring system with the Integria IMS ticket system. Also, we took this decision because Artica adapts to our requirements quickly and manifests their compromises with clients.<\/p>\n One of the main goals for our IT team is to simplify everything. If the tools used are user friendly (like Pandora and Integria), the process will be applied faster and result more useful for the business. This is how to overcome adversity: find the correct tools and learn the right things about them.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.16″ background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”bottom_center” custom_margin=”0px||0px||false|false” custom_padding=”70px||70px||false|false” custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.22.0″ text_font_size=”16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Now we know what\u2019s happening with every IT related system in our company instantly.<\/strong><\/p>\n We have expanded the number of processes that control the tool. Previously, processes such as a change of management or management configuration were not executed using the tool. Also, with Integria IMS SLAs are contemplated whilst they were not on our previous tool.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” custom_margin=”20px||20px||true|false” custom_padding=”20px||20px||true|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#00c284″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” max_width=”90%” module_alignment=”center” custom_padding=”30px|50px|30px|50px|true|true” global_colors_info=”{}”]<\/p>\n Ibor Rodriguez Barredo. Director of Information Systems and Technology (CIO \/ CTO) at Grupo Amma.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We have a tool which is both easy to use and operate, and which also evolves over time. Actually we are 25 managers giving support to about 500 users (people who report issues and then can see their status). Integria has managed to give us a 50% cost savings regarding evolutionary developments and extras required by the system, with regards to the standard that Integria already applies. Also it has reduced the time to register new incidents by 25%.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” custom_margin=”1%||1%||true|false” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#00c284″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” max_width=”90%” module_alignment=”center” custom_padding=”30px|50px|30px|50px|true|true” global_colors_info=”{}”]<\/p>\n Ibor Rodriguez Barredo. Director of Information Systems and Technology (CIO \/ CTO) at Grupo Amma.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_color=”#f8f8f8″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM_fondo-casos.png” background_size=”contain” background_position=”top_center” custom_margin=”||||false|false” custom_padding=”50px||70px||false|false” custom_padding_tablet=”50px|0|50px|0″ custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||40px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/GrupoAMMA_Logo-1.png” title_text=”GrupoAMMA_Logo” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”150px” width_tablet=”” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n About Grupo Amma<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Grupo AMMA is a company dedicated to manage nursing homes in Spain.<\/p>\n With more than 5.000 beds, and an annual bill of about 100 million euros it\u2019s one of the top 5 companies in the healthcare sector in Spain. Totally oriented to the patients, we believe in a humane way of giving services and every client, before being a client he or she is a person for us.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”banner final” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”321deg” background_color_gradient_stops=”#0052be 0%|#00c284 100%” background_color_gradient_start=”#15277b” background_color_gradient_end=”#3e0d29″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png” background_blend=”overlay” background_enable_video_mp4=”off” background_video_height=”1200px” z_index=”0″ module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”68px||68px||true|true” top_divider_style=”curve” top_divider_color=”#f9f9f9″ top_divider_height=”60px” top_divider_flip=”horizontal|vertical” bottom_divider_color=”#FFFFFF” bottom_divider_height=”60px” custom_css_before=”z-index:0!important;” custom_css_main_element=”z-index:0!important; ” custom_css_after=”z-index:0!important;” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”off|desktop” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”80px”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.22.0″ text_font_size=”16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n Pandora ITSM is a software for SMEs: It integrates all tasks related to customer management, project management and service desk in one tool<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n It includes useful features for all kind of companies and issues.<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@” button_text=”I want my free trial” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.21.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”1.2em” button_text_color=”#000000″ button_bg_color=”#bcfd49″ button_border_width=”0px” button_border_radius=”100px” button_use_icon=”off” z_index=”0″ custom_margin=”40px||0px||false|false” custom_padding=”10px|50px|10px|50px|true|true” custom_padding_tablet=”” custom_padding_phone=”10px|15px|10px|15px|true|true” custom_padding_last_edited=”on|phone” custom_css_main_element=”font-family:%22Pandora-Bold%22!important;” locked=”off” global_colors_info=”{}” button_bg_color__hover_enabled=”on|desktop” button_bg_use_color_gradient__hover=”off” button_text_color__hover=”#bcfd49″ button_text_color__hover_enabled=”on|desktop” button_bg_color__hover=”#000000″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Grupo AmmaCustomer Stories”We needed a solution which was totally integrated with an expert company in the background to give us support when we would need it.”Ibor Rodriguez Barredo. Director of Information Systems and Technology (CIO CTO) at Grupo Amma.Background and starter point: The ChallengeGrupo Amma needed change from its old monitor application to a new […]<\/p>\n","protected":false},"author":33,"featured_media":347398,"parent":344606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-345906","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=345906"}],"version-history":[{"count":5,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345906\/revisions"}],"predecessor-version":[{"id":360871,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345906\/revisions\/360871"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/344606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media\/347398"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=345906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Background and starter point: The Challenge<\/span><\/h2>\n
Response to the problem: The solution<\/span><\/h2>\n
Results <\/span>of Pandora ITSM implementation<\/h2>\n
\u201cNow we know what\u2019s happening with every IT related system in our company instantly.\u201d<\/h5>\n
\u201cIntegria IMS has reduced the time to register new incidents by 25%.\u201d<\/h5>\n