{"id":345718,"date":"2023-05-30T14:36:31","date_gmt":"2023-05-30T14:36:31","guid":{"rendered":"https:\/\/prewebs.pandorafms.com\/itsm\/servicios\/"},"modified":"2025-01-22T10:11:54","modified_gmt":"2025-01-22T10:11:54","slug":"services","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/itsm\/services\/","title":{"rendered":"ITSM Services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; make_equal=&#8221;on&#8221; padding_top_1=&#8221;0px&#8221; padding_top_2=&#8221;0px&#8221; padding_bottom_1=&#8221;0px&#8221; padding_bottom_2=&#8221;0px&#8221; padding_top_bottom_link_1=&#8221;true&#8221; padding_top_bottom_link_2=&#8221;true&#8221; padding_left_right_link_1=&#8221;false&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#eaeaea 0%|#ffffff 100%&#8221; background_color_gradient_start=&#8221;#eaeaea&#8221; background_color_gradient_end=&#8221;#ffffff&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/Fondo-precios-3.png&#8221; background_position=&#8221;top_center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;70px||70px||true|false&#8221; bottom_divider_height=&#8221;60px&#8221; background_last_edited=&#8221;on|tablet&#8221; background_enable_image_tablet=&#8221;off&#8221; background_size_tablet=&#8221;cover&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h1-b\">Services<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1.2em&#8221; text_letter_spacing=&#8221;-0.02em&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"sub1-b\">We facilitate the path to the highest quality of care and management.<\/p>\n<p>Change can be a challenge, which is why we&#8217;ll make it easier for you to deliver your services with Pandora ITSM. From customised implementations to training and product support, our consultants have the expertise to help you succeed.<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"banner-container3\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"banner-circle3\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;integraci\u00f3n y desarrollo&#8221; _builder_version=&#8221;4.21.0&#8243; background_color=&#8221;#ffffff&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||80px||false|false&#8221; custom_padding_tablet=&#8221;0px|0|50px|0|false|false&#8221; custom_padding_phone=&#8221;0px|0|50px|0|false|false&#8221; custom_css_main_element=&#8221;padding: 20px;&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.21.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h2-b\">Integration and development<\/h2>\n<p class=\"sub1-b\">Pandora ITSM is a flexible and customizable tool. Whether you need to customize the interface, develop a customization for your business or add new functionality to your installation, <strong><a style=\"color: #00c284;\" href=\"\/en\/contact\/\">consult with us \u2192<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/integraciones-y-desarrollo.png&#8221; alt=&#8221;integraciones-y-desarrollo&#8221; title_text=&#8221;integraciones-y-desarrollo&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul class=\"listaintydes\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Interface customization<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Modeling of new element interfaces<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Integration, import and export with other systems<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Migrations<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Simplified interfaces of specific elements<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Customized reports and forms<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Task automation<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Additional features<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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button_two_bg_color__hover_enabled=&#8221;off&#8221; button_border_color__hover=&#8221;RGBA(0,0,0,0)&#8221; button_border_width__hover=&#8221;1px&#8221; button_bg_use_color_gradient__hover=&#8221;off&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_text_color__hover=&#8221;#bcfd49&#8243; button_bg_enable_color__hover=&#8221;on&#8221;]<\/p>\n<p class=\"h3-w\">And if you are an Pandora ITSM customer, you can access our support center here.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;formaci\u00f3n&#8221; _builder_version=&#8221;4.21.0&#8243; background_color=&#8221;#ffffff&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;70px||70px||false|false&#8221; custom_padding_tablet=&#8221;70px|0|70px|0|true|false&#8221; custom_padding_phone=&#8221;&#8221; custom_css_main_element=&#8221;padding-top: 20px;||padding-bottom: 20px;||padding-left: 10px;||padding-right: 10px;&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.21.0&#8243; text_font_size=&#8221;16&#8243; text_line_height=&#8221;26px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;center&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Pandora ITSM official training<\/h3>\n<p class=\"sub1-b\">Get the most out of all functionalities<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.22.0&#8243; header_text_align=&#8221;left&#8221; header_2_text_align=&#8221;left&#8221; header_3_text_align=&#8221;left&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;95%&#8221; module_alignment=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In the Official Training course given by qualified technical personnel and certified by Pandora ITSM, of approximately 16 hours of duration spread over 2 days, the essential topics to start using Pandora ITSM will be addressed: from the installation and configuration process to basic tasks that will facilitate the day-to-day running of your company.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div style=\"display: flex;\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-3\" style=\"padding: 4px 30px; margin: -8px 10px 10px 0px;\"><a style=\"color: #0052be!important;\" href=\"https:\/\/pandorafms.com\/manual\/!current\/en\/documentation\/10_pandora_itsm\/start\" target=\"_blank\" rel=\"noopener\">Wiki<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-3\" style=\"padding: 4px 30px; margin: -8px 10px 10px 0px;\"><a style=\"color: #0052be!important;\" href=\"\/wp-content\/uploads\/2023\/06\/PandoraITSM-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\">Download product overview<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|desktop&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"h4-w\" style=\"font-weight: 400;\">Courses customizable to the needs of your business, delivered at \u00c1rtica PFMS headquarters on demand or at your own offices<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMxMjQ3NiJ9fQ==@&#8221; button_text=&#8221;Request course&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; 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global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h3 class=%22h2-w%22 style=%22line-height: 1.5em;%22>Integria IMS Trial!<br \/> Get started with your 30-day trial<\/h3>\n<p class=%22p-w%22>Experience firsthand what all the included features can do for you. No credit card required.<\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h3>Get started with your 30-day trial<\/h3>\n<p class=%22p-w%22>Experience firsthand what all the included features can do for you. <br \/>No credit card required.<\/p>\n<p> &#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; width_tablet=&#8221;70%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-w\">Pandora ITSM Trial!<br \/>Get started with your 30-day trial<\/h3>\n<p class=\"p-w\">Experience firsthand what all the included features can do for you. <br \/>No credit card required.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@&#8221; button_text=&#8221;I want my free trial&#8221; button_alignment=&#8221;center&#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.21.0&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;1.2em&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#bcfd49&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_use_icon=&#8221;off&#8221; z_index=&#8221;0&#8243; custom_margin=&#8221;40px||0px||false|false&#8221; custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;10px|15px|10px|15px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Bold%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_use_color_gradient__hover=&#8221;off&#8221; button_text_color__hover=&#8221;#bcfd49&#8243; button_text_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Services We facilitate the path to the highest quality of care and management. Change can be a challenge, which is why we&#8217;ll make it easier for you to deliver your services with Pandora ITSM. From customised implementations to training and product support, our consultants have the expertise to help you succeed. 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