{"id":345550,"date":"2023-05-30T14:19:33","date_gmt":"2023-05-30T14:19:33","guid":{"rendered":"https:\/\/prewebs.pandorafms.com\/itsm\/actualizaciones\/"},"modified":"2026-06-15T16:10:47","modified_gmt":"2026-06-15T16:10:47","slug":"updates","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/itsm\/updates\/","title":{"rendered":"ITSM Updates"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; make_equal=&#8221;on&#8221; next_background_color=&#8221;#ffffff&#8221; padding_top_1=&#8221;0px&#8221; padding_top_2=&#8221;0px&#8221; padding_bottom_1=&#8221;0px&#8221; padding_bottom_2=&#8221;0px&#8221; padding_top_bottom_link_1=&#8221;true&#8221; padding_top_bottom_link_2=&#8221;true&#8221; padding_left_right_link_1=&#8221;false&#8221; admin_label=&#8221;Banner&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;170deg&#8221; background_color_gradient_stops=&#8221;#0052be 21%|#00c284 100%&#8221; background_color_gradient_start=&#8221;#3e0d29&#8243; background_color_gradient_end=&#8221;#15277b&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; background_blend=&#8221;overlay&#8221; background_enable_video_mp4=&#8221;off&#8221; background_video_height=&#8221;1200px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;70px||100px||false|false&#8221; top_divider_height_last_edited=&#8221;off|phone&#8221; bottom_divider_style=&#8221;curve&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_height_tablet=&#8221;&#8221; bottom_divider_height_phone=&#8221;30px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; background_last_edited=&#8221;on|tablet&#8221; background_enable_image_tablet=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;.h2-w&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h1-w\">Updates<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"highlight-integria-1\">Save time and energy by one-click updating your tool to get the latest settings and functionality.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;84%&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"sub2-w\">Update Pandora ITSM and enjoy improved stability, performance and functionality.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"banner-container-actualizaciones\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"banner-circle-actualizaciones\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Actualizaciones&#8221; module_class=&#8221;et-show-more-container&#8221; _builder_version=&#8221;4.16&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;50px||70px||false|false&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_css_main_element=&#8221;padding: 20px;&#8221; border_color_bottom=&#8221;#eaeaea&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;1170px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.21.0&#8243; text_font_size=&#8221;16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width_tablet=&#8221;87%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||30px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h2-b\">Latest published updates<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#181818&#8243; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#f5f5f5&#8243; icon_color=&#8221;#1D7874&#8243; disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;v2-book&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#888888&#8243; toggle_level=&#8221;h2&#8243; toggle_font_size=&#8221;1em&#8221; toggle_letter_spacing=&#8221;-0.02em&#8221; custom_margin=&#8221;40px||0px||false|false&#8221; custom_padding=&#8221;|0px|0px|0px|false|true&#8221; animation_direction=&#8221;bottom&#8221; hover_enabled=&#8221;0&#8243; custom_css_toggle_title=&#8221;font-family:%22Pandora-Bold%22;||margin-left:45px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;#cccccc&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Current version OUM #108&#8243; open=&#8221;on&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/New-version-1.png&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<table class=\"PandoTable5\">\n<tbody>\n<tr>\n<td>OUM #109<\/td>\n<td>June 2026<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-en\/oum-109\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #108<\/td>\n<td>December 2025<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-2\/oum-108\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #107<\/td>\n<td>October 2025<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-2\/oum-107\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #106<\/td>\n<td>June 2025<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-en\/oum-106\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #105<\/td>\n<td>February 2025<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-en\/oum-105\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #104<\/td>\n<td>August 2024<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-en\/oum-104\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<tr>\n<td>OUM #103<\/td>\n<td>April 2024<\/td>\n<td><a href=\"https:\/\/pandorafms.com\/en\/itsm-en\/oum-103\/\" target=\"_blank\" rel=\"noopener noreferrer\">View notes \u2192<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;et-show-more-toggle-4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h4-b\">OUM #100+ <span class=\"et-pb-icon\" style=\"font-size: 30px; color: #00c284; vertical-align: -5px;\">3<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .et-show-more-content-4 {<!-- [et_pb_line_break_holder] -->    display:none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .et-fb .et-show-more-content-4 {<!-- [et_pb_line_break_holder] -->    display:block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->.et-show-more-toggle-4 {<!-- [et_pb_line_break_holder] -->    cursor:pointer;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function($) {<!-- [et_pb_line_break_holder] -->    $(document).ready(function(){<!-- [et_pb_line_break_holder] -->        $('.et-show-more-toggle-4').on('click', function(e) {<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            $(e.target).closest('.et-show-more-container').children('.et-show-more-content-4').slideToggle(\"300\");<!-- [et_pb_line_break_holder] -->            $(this).toggleClass('et-show-more-toggle-4-_active');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->})(jQuery);<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;et-show-more-content-4&#8243; _builder_version=&#8221;4.22.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#0052be&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.22.0&#8243; toggle_text_color=&#8221;#000000&#8243; custom_css_main_element=&#8221;font-family:Pandora-Light!important;&#8221; use_border_color=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;OUM #102 &#8211; 27 Jan 2024&#8243; open=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h5&#8243;]<\/p>\n<h6>Features and improvements:<\/h6>\n<ul>\n<li>New report in the Support section with ticket resolution.<\/li>\n<li>New report in the Support section with detailed ticket level.<\/li>\n<li>Possibility to reopen tickets via email.<\/li>\n<li>Improved About View.<\/li>\n<li>New background screens in Login.<\/li>\n<li>New Avenir text font.<\/li>\n<li>Improved help in Ticket Workflow section.<\/li>\n<li>Improved style in forms.<\/li>\n<li>Improved Ticket Status and Resolution renaming.<\/li>\n<li>Sending a single ticket edit notification when several files are attached.<\/li>\n<li>Unification of icons.<\/li>\n<li>Improved display of KB articles.<\/li>\n<\/ul>\n<h6>Bug fixes:<\/h6>\n<ul>\n<li>TimeTracker monthly calendar is not displayed.<\/li>\n<li>Dashboards loading in Spanish language.<\/li>\n<li>Workunits creation.<\/li>\n<li>ChatBot language selection.<\/li>\n<li>Data grouping in Company Dashboard.<\/li>\n<li>Project completion percentage calculation.<\/li>\n<li>General search engine.<\/li>\n<li>List of Contracts.<\/li>\n<li>Cron execution.<\/li>\n<li>Parent ticket selection in edit form.<\/li>\n<li>Email processing when the user has several emails.<\/li>\n<li>Invoice history.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #101 &#8211; 6 Oct 2023&#8243; _builder_version=&#8221;4.22.0&#8243; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h5&#8243; open=&#8221;off&#8221;]<\/p>\n<h6>Features and improvements:<\/h6>\n<ul>\n<li>\n<p data-pm-slice=\"1 1 []\">Interface change. New menu.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New API v2.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New About view.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New detailed users report.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New vacation days report.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Cache control in updates.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Improved Inventory listing.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">License information in About.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Image size control when uploading user avatar.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Confirmation of deletion in massive ticket operations.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Possibility to sort the columns of the contracts list.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Possibility to add new status to inventory objects.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Possibility to manage custom ticket fields through workflow.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Identification of internal comments in tickets.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Restrict notifications of internal ticket comments.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New custom user avatars.<\/p>\n<\/li>\n<\/ul>\n<h6>Bug fixes:<\/h6>\n<ul>\n<li>\n<p data-pm-slice=\"1 1 []\">Scheduled reports.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Sending ticket notifications.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Edit tickets by grouped user.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Invoice download.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Default values when creating an inventory object.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Support Dashboard filter.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Invoice statistics.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Image folder permissions.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Cron execution.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Invoice due date edition.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">ACL group list.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Contract list filtering.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Wiki edition.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Custom filter loading.<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #100 &#8211; 4 Jul 2023&#8243; _builder_version=&#8221;4.21.0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Features and improvements:<\/h6>\n<ul>\n<li>\n<p data-pm-slice=\"1 1 []\">Maintain message history when creating a mail ticket.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Mail ticket notifications keep all ticket information.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">New activity summary report in GitLab.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">No users will be created in mail ticket management if you only add a WU to the ticket.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Alternative mail templates can be marked as default templates.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Display user contact details via QR code.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Dynamic &#8220;My tickets&#8221; filter for tickets and dashboards.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Possibility to choose custom favicon.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Tracking of user-created tickets.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Unification of the search system.<\/p>\n<\/li>\n<\/ul>\n<h6>Bug fixes:<\/h6>\n<ul>\n<li>\n<p data-pm-slice=\"1 1 []\">Invoice creation.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">The concept of rentals is not shown in invoices generated in PDF.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Wrong counting of hours when entering vacation days.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">File upload size limitation.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Wrong email signature insertion.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Automatic refresh of Dashboards.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Problem when closing tickets with certain profiles.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Notification of ticket changes to participating users.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Problem updating custom fields of inventory objects.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Incorrect display of ticket description.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Project cost is not taken into account when displaying reports.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">Invoice files disappear when locking invoices.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 []\">CSV export of invoices.<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;et-show-more-toggle-3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h4-b\">OUM #90+ <span class=\"et-pb-icon\" style=\"font-size: 30px; color: #00c284; vertical-align: -5px;\">3<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .et-show-more-content-3 {<!-- [et_pb_line_break_holder] -->    display:none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .et-fb .et-show-more-content-3 {<!-- [et_pb_line_break_holder] -->    display:block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->.et-show-more-toggle-3 {<!-- [et_pb_line_break_holder] -->    cursor:pointer;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function($) {<!-- [et_pb_line_break_holder] -->    $(document).ready(function(){<!-- [et_pb_line_break_holder] -->        $('.et-show-more-toggle-3').on('click', function(e) {<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            $(e.target).closest('.et-show-more-container').children('.et-show-more-content-3').slideToggle(\"300\");<!-- [et_pb_line_break_holder] -->            $(this).toggleClass('et-show-more-toggle-3-_active');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->})(jQuery);<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;et-show-more-content-3&#8243; _builder_version=&#8221;4.22.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#0052be&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.22.0&#8243; toggle_text_color=&#8221;#000000&#8243; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:Pandora-Light!important;&#8221; use_border_color=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;OUM #99 &#8211; 2 Mar 2023&#8243; open=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h6>Features and improvements:<\/h6>\n<ul>\n<li>Compatibility with PHP 8.1 and MySQL 8.<\/li>\n<li>Improved translation in the two-step activation message.<\/li>\n<li>When an attachment is added, a message indicating it is now mailed and the description is added. In addition, updating the database structure with the MR 93 adds the template to the mail templates section.<\/li>\n<li>Pagination has been added to ticket comments (it depends on the block_size assigned to it from the settings).<\/li>\n<li>New child ticket indicator in the Advanced details section of the Ticket creation\/editing form.<\/li>\n<li>Improvements in entry display in the knowledge base (KB).<\/li>\n<li>When collapsing or extending a box in the ticket section, it keeps its status even if the user (custom option) leaves the page.<\/li>\n<li>New option to be able to modify by configuration (default value not selected) the order of the custom fields in the tickets.<\/li>\n<li>Improved security in API access credentials management (Bearer token).<\/li>\n<\/ul>\n<h6>Bug fixes:<\/h6>\n<ul>\n<li>Improved ticket filtering by group.<\/li>\n<li>Visual issues with the &#8220;People Involved&#8221; field in projects, now the user search box also works properly.<\/li>\n<li>Issues enumerating project schedule tasks.<\/li>\n<li>&#8220;Description&#8221; field is out of place in the Invoices form.<\/li>\n<li>&#8220;Discount&#8221; field does not apply to Invoices.<\/li>\n<li>Updating Tasks in Projects enabled.<\/li>\n<li>Added button (always visible) to add separate &#8220;Work Units&#8221; in Tickets.<\/li>\n<li>Fixed error 500 message when trying to download an attachment from Projects.<\/li>\n<li>&#8220;Concept&#8221; fields misplaced in PDF Invoices.<\/li>\n<li>&#8220;Expiration&#8221; field missing from PDF Invoices.<\/li>\n<li>Project detailed report now shows the Workunit list.<\/li>\n<li>Operator report: only users who have assigned tickets are displayed.<\/li>\n<li>Error in Invoice creation from the Company tab.<\/li>\n<li>Improved footnote in invoices.<\/li>\n<li>Administrator user can now edit any user in any group (ACL error).<\/li>\n<li>Fixed error in Dashboard counting for users grouped by company.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #98 &#8211; 16 Dec 2022&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>Create child ticket from an existing one.<\/li>\n<li>Import groups to CSV.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Authentication with Google Auth.<\/li>\n<li>Visual improvements in titles and texts.<\/li>\n<li>Improvements in the home screen.<\/li>\n<li>Allow to create users without email.<\/li>\n<li>Attachments in tasks.<\/li>\n<li>Massively add users to projects\/tasks.<\/li>\n<\/ul>\n<h6>Error resolution:<\/h6>\n<ul>\n<li>User count grouped by company.<\/li>\n<li>Visualization of the list of workflow rules.<\/li>\n<li>Company search by custom field.<\/li>\n<li>ACLs of standalone users.<\/li>\n<li>People Report error.<\/li>\n<li>Quick ticket editor.<\/li>\n<li>Profile creation.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #97 &#8211; 16 Sep 2022&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>Custom fields in Projects.<\/li>\n<li>Workflow in Projects.<\/li>\n<li>Allow ticket closing only to the owner user.<\/li>\n<li>Duplication of Contracts.<\/li>\n<li>Massive deletion of files associated to Downloads.<\/li>\n<li>Possibility to hide the product version.<\/li>\n<li>Email notification when changing the user password.<\/li>\n<li>User import from CSV.<\/li>\n<li>Possibility to use private user images.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Improved email ticket attachment management.<\/li>\n<li>Discard emails from disabled users.<\/li>\n<li>Ticket sorting in Dashboard.<\/li>\n<li>Contract listing and search engine.<\/li>\n<li>Counting of hours assigned to Projects.<\/li>\n<li>Organization of Tasks associated to Projects.<\/li>\n<li>Invoices sorting.<\/li>\n<li>Visual improvements in Calendar.<\/li>\n<\/ul>\n<h6>Error resolution:<\/h6>\n<ul>\n<li>Widget titles.<\/li>\n<li>License expiration messages.<\/li>\n<li>&#8220;Reset all data&#8221; from Configuration section.<\/li>\n<li>Invoice creation.<\/li>\n<li>User creation.User autocompletion.<\/li>\n<li>WUs edition.<\/li>\n<li>Report Scheduler filter.<\/li>\n<li>Duplicate ticket creation via API.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #96 &#8211; 9 Jun 2022&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>New Dashboard view.<\/li>\n<li>HTML view of tickets created by email.<\/li>\n<li>Cascade deletion of related information when deleting a company.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Possibility to add more concepts in invoices.<\/li>\n<li>Security improvements.<\/li>\n<li>Visual interface improvements.<\/li>\n<\/ul>\n<h6>Error resolution:<\/h6>\n<ul>\n<li>Problem when attaching files.<\/li>\n<li>Ticket creation function via API.<\/li>\n<li>Color change in setup does not affect all elements.<\/li>\n<li>Ticket filter by company.<\/li>\n<li>Error in company creation.<\/li>\n<li>Error when updating project groups.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #95 &#8211; 8 March 2022&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>New general project report.<\/li>\n<li><span>New filter in vacation report.<\/span><\/li>\n<li><span>New text editor for ticket description.<\/span><\/li>\n<li><span>Last login information.<\/span><\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li><span>Export of ticket list to CSV.<\/span><\/li>\n<li><span>Ticket upload performance.<\/span><\/li>\n<li><span>More intuitive sorting of project listings.<\/span><\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li><span>Error resolution.<\/span><\/li>\n<li><span>Creation of profiles.<\/span><\/li>\n<li><span>Duplicate comments.<\/span><\/li>\n<li><span>Images displayed in ticket comments.<\/span><\/li>\n<li><span>Editing of work unit dates.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #94 &#8211;  25 Nov 2021&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>New Support report detailed by user and type.<\/li>\n<li><span>New macros for templates of work parts.<\/span><\/li>\n<li><span>Possibility to create tickets from inventory objects.<\/span><\/li>\n<li><span>New view of tickets associated to inventory from the inventory object itself.<\/span><\/li>\n<li><span>Ticket search engine in side menu.<\/span><\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li><span>Security improvements.<\/span><\/li>\n<li><span>Visual improvements in the interface.<\/span><\/li>\n<li><span>Automatic calculation of payment deadline in invoices according to due date.<\/span><\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li><span>Ticket display for users grouped by company.<\/span><\/li>\n<li><span>Interaction of the side menu with the vacation calendar.<\/span><\/li>\n<li><span>Problem when attaching files to tickets.<\/span><\/li>\n<li><span>Invoices cannot be created.<\/span><\/li>\n<li><span>Error in contract creation.<\/span><\/li>\n<li><span>Problem in report scheduler.<\/span><\/li>\n<li><span>Problem in Inventory filtering by parent object.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #93 &#8211; 21 May 2021&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>New resolution epilogue macro.<\/li>\n<li><span>New maintenance task for deleting files attached to tickets.<\/span><\/li>\n<li><span>Ticket creation and inventory buttons in side menu.<\/span><\/li>\n<li><span>Integration with GitLab.<\/span><\/li>\n<li><span>Integration with Pandora FMS.<\/span><\/li>\n<li><span>External link in downloads.<\/span><\/li>\n<li><span>SQL_MODE check.<\/span><\/li>\n<li><span>Interface color customization.<\/span><\/li>\n<li><span>Simultaneous edition warning in contracts and invoices.<\/span><\/li>\n<li><span>Automatic calculation of time spent on tasks.<\/span><\/li>\n<li><span>New view of invoices associated to contracts.<\/span>Improvements:<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li><span>Loading of inventory objects in tickets.<\/span><\/li>\n<li><span>Translations update.<\/span><\/li>\n<li><span>Performance in contract search. <\/span><\/li>\n<li><span>Performance of some API functions.<\/span><\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li><span>Ticket count in dashboard view.<\/span><\/li>\n<li><span>Link to parent ticket in ticket detail.<\/span><\/li>\n<li><span>Inventory ACL.<\/span><\/li>\n<li><span>Loading of linked fields of ticket types.<\/span><\/li>\n<li><span>Delete custom fields from contacts.<\/span><\/li>\n<li><span>Various calendar issues.<\/span><\/li>\n<li><span>Global news visibility.<\/span><\/li>\n<li><span>Scheduled reports.<\/span><\/li>\n<li><span>Knowledge base search engine.<\/span><\/li>\n<li><span>Search for users in ticket comment creation.<\/span><\/li>\n<li><span>Some vulnerabilities have been fixed.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #92 &#8211; 18 Feb 2021&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li><span>Chatbot. <\/span><\/li>\n<li><span>File upload in sections: Downloads and Tickets.<\/span><\/li>\n<li><span>Sample data preloaded in database. <\/span><\/li>\n<li><span>Possibility to reset all data saved in database.<\/span><\/li>\n<li><span>New section to add vacations or absences due to illness.<\/span><\/li>\n<li><span>New macros in the sending of emails.\u00a0<\/span><\/li>\n<li><span>Show tickets score.<\/span><\/li>\n<li><span>New quick invoice search in contract edition. <\/span><\/li>\n<li><span>Possibility to show user name instead of id in ticket listing.<\/span><\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li><span>Simplification of the Projects section.<\/span><\/li>\n<li><span>Improved Operator detailed report.<\/span><\/li>\n<li><span>Visual improvements in menus and views.<\/span><\/li>\n<li><span>Error messages when logging in.<\/span><\/li>\n<li><span>Visual improvement in inventory list.<\/span><\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li><span>Quick ticket editing.<\/span><\/li>\n<li><span>Error in Gantt chart.<\/span><\/li>\n<li><span>ACLs of several sections.<\/span><\/li>\n<li><span>MySQL error in People report.<\/span><\/li>\n<li><span>Company search engine in user edition.<\/span><\/li>\n<li><span>List of KBs in home screen.<\/span><\/li>\n<li><span>Modification of &#8220;force change pass&#8221; token.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #91 &#8211; 25 Nov 2020&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li><span>New report scheduler.<\/span><\/li>\n<li><span>New report template editor.<\/span><\/li>\n<li><span>New user profile for report management.<\/span><\/li>\n<li><span>New detailed ticket report.<\/span><\/li>\n<li><span>Newt ticket evolution report.<\/span><\/li>\n<li><span>New detalles report by operator. <\/span><\/li>\n<li><span>Now you may create custom reports in contacts.<\/span><\/li>\n<li><span>New search by closing date in ticket list.<\/span><\/li>\n<li><span> Maintenance task for old report cleansing.<\/span><\/li>\n<li><span>Possibility of assignions the time devoted to a work unit to several users.<\/span><\/li>\n<li><span>New filter for Enterprises.<\/span><\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li><span>Improvements in authentification with Active Directory.<\/span><\/li>\n<li><span>Report section structure reorganization.<\/span><\/li>\n<li><span>Attached file upload limit.<\/span><\/li>\n<li><span>Solved ticket suggestions when creating a new ticket.<\/span><\/li>\n<li><span> New ticket lifespan macro.<\/span><\/li>\n<li><span>Feedback system.<\/span><\/li>\n<li><span> Getstats API funci\u00f3n optimizaation.<\/span><\/li>\n<li><span> Knowledge base Element creation wizard when closing a ticket.<\/span><\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li><span>Password policy.<\/span><\/li>\n<li><span>Group form inventory item search.<\/span><\/li>\n<li><span>Enterprise list custom field filtering.<\/span><\/li>\n<li><span>Attached files to Contacts.<\/span><\/li>\n<li><span>Enterprise-grouped user ACLs.<\/span><\/li>\n<li><span>QR code in inventory item form.<\/span><\/li>\n<li><span>Email forwarding with https.<\/span><\/li>\n<li><span>Lead creation from form.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #90 &#8211; 28 May 2020&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>New Time Tracker section. It is a new feature that allows users to clock in and out, in addition to registering breaks and the location where they work from.<\/li>\n<li>New view where to check the status of other users: whether they are working, in the office, taking a break&#8230;<\/li>\n<li>New daily, weekly and monthly reports related to users&#8217; working hours.<\/li>\n<li>New interface. New menus.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Ticket Dashboard view.<\/li>\n<li>New terms have been added to workflow terms and conditions.<\/li>\n<li>Now, ticket custom fields can be mandatory.<\/li>\n<li>Header custom location name.<\/li>\n<li>Inventory objects list.<\/li>\n<li>Global search.<\/li>\n<li>Auditing.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>My tickets list.<\/li>\n<li>Ticket comment creation.<\/li>\n<li>Knowledge base editing.<\/li>\n<li>Pagination.<\/li>\n<li>User editing.<\/li>\n<li>Lead exportation to CSV.<\/li>\n<li>Contact management.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;et-show-more-toggle-2&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h4-b\">OUM #80+ <span class=\"et-pb-icon\" style=\"font-size: 30px; color: #00c284; vertical-align: -5px;\">3<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .et-show-more-content-2 {<!-- [et_pb_line_break_holder] -->    display:none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .et-fb .et-show-more-content-2 {<!-- [et_pb_line_break_holder] -->    display:block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->.et-show-more-toggle-2 {<!-- [et_pb_line_break_holder] -->    cursor:pointer;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function($) {<!-- [et_pb_line_break_holder] -->    $(document).ready(function(){<!-- [et_pb_line_break_holder] -->        $('.et-show-more-toggle-2').on('click', function(e) {<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            $(e.target).closest('.et-show-more-container').children('.et-show-more-content-2').slideToggle(\"300\");<!-- [et_pb_line_break_holder] -->            $(this).toggleClass('et-show-more-toggle-2-_active');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->})(jQuery);<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;et-show-more-content-2&#8243; _builder_version=&#8221;4.22.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#0052be&#8221; _builder_version=&#8221;4.22.0&#8243; toggle_text_color=&#8221;#000000&#8243; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:Pandora-Light!important;&#8221; use_border_color=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;OUM #89 &#8211; 18 Feb 2020&#8243; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h6>Developments:<\/h6>\n<ul>\n<li>News visual enhancements.<\/li>\n<li>Updated translations.<\/li>\n<li>File Releases display.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Global news editing.<\/li>\n<li>General browser.<\/li>\n<li>Calendar notifications.<\/li>\n<li>Scheduled report deletion.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #88 &#8211; 20 Nov 2019&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Features<\/h6>\n<ul>\n<li>Invoice contract linkage.<\/li>\n<li>Edition of hours spent on ticked comments.<\/li>\n<\/ul>\n<h6>Developments<\/h6>\n<ul>\n<li>Client section ACLs.<\/li>\n<li>Calendar events.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Ticket with standalone users display.<\/li>\n<li>MySQL failures.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #87 &#8211; 1 Oct 2019&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Improvements:<\/h6>\n<ul>\n<li>New functions in API.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Solved several problems in ticket management.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #86 &#8211; 8 Aug 2019&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Improvements:<\/h6>\n<ul>\n<li>New login screen.<\/li>\n<li>Permissions in CRM section.<\/li>\n<li>Search for Leads.<\/li>\n<li>Search for Invoices.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Fixed vulnerability: SQl Injection.<\/li>\n<li>Fixed vulnerability in file upload.<\/li>\n<li>Problems in user sessions.<\/li>\n<li>MySQL errors.<\/li>\n<li>Generation of licenses in Contracts.<\/li>\n<li>TinyMCE editor in several CRM section views.<\/li>\n<li>List of Downloads of File Releases without type was not shown properly.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #85 &#8211; 29 Mar 2019&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Office365 mail management.<\/li>\n<li>New task &#8216;Telework&#8217; not associated with Projects.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>File Releases pagination.<\/li>\n<li>Visualization of File Releases icons.<\/li>\n<li>User Tickets Dashboard with profile grouped by company.<\/li>\n<li>Move tasks between different projects.<\/li>\n<li>Application of customized filters in Support Reports.<\/li>\n<li>Alarms in Leads section.<\/li>\n<li>Home screen links.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #84 &#8211; 10 Dec 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Eliminated security vulnerabilities in some forms.<\/li>\n<li>ACLs from the People section.<\/li>\n<li>Translations.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Loss of the description field in files attached to Contracts.<\/li>\n<li>Problem in the execution of workflow rules in real time.<\/li>\n<li>Error when loading custom fields in the Tickets creation\/edition form.<\/li>\n<li>Loss of decimals in rectifying invoices.<\/li>\n<li>Problem in the notification of changes in tickets by email.<\/li>\n<li>Problem in the language selection in the Translated Strings section.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #83 &#8211; 31 Oct 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Translations.<\/li>\n<li>Personalized fields of textarea type.<\/li>\n<li>Search for Invoices.<\/li>\n<li>Contextual help.<\/li>\n<li>Visual improvements in buttons.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Download of attached files of Contracts.<\/li>\n<li>Uploading of contract attachments.<\/li>\n<li>Generation of Contract Templates.<\/li>\n<li>Creation\/Edition of Leads.<\/li>\n<li>ACLs applied to standalone users.<\/li>\n<li>Contract ACLs.<\/li>\n<li>MySQL Errors.<\/li>\n<li>Assignment of Tickets to disabled users.<\/li>\n<li>Use of custom fonts in text editor.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #82 &#8211; 08 Oct 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>Hide in the invoices the Fiscal Identifier field corresponding to the company.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Failure to visualize HTML encoding.<\/li>\n<li>Creation of users\/tickets through email.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li> Improved the contextual help.<\/li>\n<li>Improved the formatting of data returned by the API.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #81 &#8211; 13 Sep 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>New user profile &#8216;Human Resources&#8217; that allows the management of Work Units.<\/li>\n<li>New special task &#8220;Doctor&#8217;s visit&#8221; available for Work Units.<\/li>\n<li>It is now possible to attach files to Work Units.<\/li>\n<li>It is now possible to attach files to Projects.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Calculation of hours assigned to projects when editing tasks of that project.<\/li>\n<li>Error in Personalized Ticket Filters.<\/li>\n<li>ACLs in Ticket Filters.<\/li>\n<li>Error when adding profile to a user.<\/li>\n<li>Linked fields of ticket types are displayed incorrectly.<\/li>\n<li>Language selection in General Setup.<\/li>\n<li>Editing of mail configuration parameters.<\/li>\n<li>Creation of Contacts.<\/li>\n<li>Notification to user creator of Ticket when they are opened through the mail.<\/li>\n<li>ACLs of grouped users.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Performance in the Annual Calendar view.<\/li>\n<li>Visualization of Work Units.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #80 &#8211; 16 Jul 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>Custom fields for milestones.<\/li>\n<li>Be able to select items from the mail queue to modify or delete them.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Problem when adding custom links.<\/li>\n<li>Calculation of sums in Invoice Report.<\/li>\n<li>Error when creating Contract with non-existent company.<\/li>\n<li>Export to PDF of Invoices.<\/li>\n<li>Wrong count of `Involved Persons&#8217; in Resolution Report.<\/li>\n<li>Problem attaching files in response to Leads.<\/li>\n<li>Error when executing Workflow Rules in cron.<\/li>\n<li>Failure in the operation of the Translate Strings section.<\/li>\n<li>Error in the calculation of the&#8217;Hard limit&#8217; in the creation of Tickets.<\/li>\n<li>SQL errors.<\/li>\n<li>Deletion of global custom fields of Tickets.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Improvements in Gantt Chart.<\/li>\n<li>New sources in Invoice Report.<\/li>\n<li>Visual improvements in modal windows of confirmation.<\/li>\n<li>Visual improvements in Graphics.<\/li>\n<li>Editing of Wiki pages.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;27px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;et-show-more-toggle-1&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_last_edited=&#8221;off|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"h4-b\">OUM #70+ <span class=\"et-pb-icon\" style=\"font-size: 30px; color: #00c284; vertical-align: -5px;\">3<\/span><\/h1>\n<h1><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .et-show-more-content-1 {<!-- [et_pb_line_break_holder] -->    display:none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .et-fb .et-show-more-content-1 {<!-- [et_pb_line_break_holder] -->    display:block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->.et-show-more-toggle-1 {<!-- [et_pb_line_break_holder] -->    cursor:pointer;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function($) {<!-- [et_pb_line_break_holder] -->    $(document).ready(function(){<!-- [et_pb_line_break_holder] -->        $('.et-show-more-toggle-1').on('click', function(e) {<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            $(e.target).closest('.et-show-more-container').children('.et-show-more-content-1').slideToggle(\"300\");<!-- [et_pb_line_break_holder] -->            $(this).toggleClass('et-show-more-toggle-1-_active');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->})(jQuery);<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;et-show-more-content-1&#8243; _builder_version=&#8221;4.22.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#0052be&#8221; _builder_version=&#8221;4.22.0&#8243; toggle_text_color=&#8221;#000000&#8243; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_css_main_element=&#8221;font-family:Pandora-Light!important;&#8221; use_border_color=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;OUM #79 &#8211; 13 Jun 2018&#8243; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>New type of custom field for People. In addition to the existing fields, you can add linked fields.<\/li>\n<li>It is now possible to delete Wiki pages from the Administration menu.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>MySQL errors.<\/li>\n<li>External type fields in Inventory.<\/li>\n<li>File downloads.<\/li>\n<li>Sum of taxes calculated in Invoices.<\/li>\n<li>Entry of hours for holidays.<\/li>\n<li>Vacation report.<\/li>\n<li>Import of Custom Reports to CSV.<\/li>\n<li>Internal WU input.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Improved visualization of milestones in Gantt charts.<\/li>\n<li>Calculation of deviation time in Projects.<\/li>\n<li>Translations update.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #78 &#8211; 4 Jun 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Fixed issues that occurred after the upgrade to php 7.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #77 &#8211; 15 May 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>Upgraded to PHP version 7.<\/li>\n<li>PDF library upgraded to version 6.1 of mPDF.<\/li>\n<li>Flexibility in report creation.<\/li>\n<li>New user profile. In addition to administration user, grouped and isolated user, Integria has a new user profile grouped by Company.<\/li>\n<li>It is now possible to customize the logical operations that can be performed with the conditions of the workflow rules.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Problem when deleting workflow rules.<\/li>\n<li>SQL error when creating users.<\/li>\n<li>User language.<\/li>\n<li>Installation of demo database.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>People Report.<\/li>\n<li>Resolution Report.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #76 &#8211; 17 Apr 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>Now you can attach files to Contracts generated from customizable templates.<\/li>\n<li>Sending of Tickets notification on demand.<\/li>\n<li>New conditions for the execution of Workflow Rules.<\/li>\n<li>Setting a hierarchy of Download Types in the Support section is now possible.<\/li>\n<li>New levels of access to the Clients section.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Fixed the condition &#8216;Text string search&#8217; of the Workflow Rules.<\/li>\n<li>User avatar upload in installations on Windows OS.<\/li>\n<li>Coding of line breaks in email notifications.<\/li>\n<li>Status selection in the Inventory search and form.<\/li>\n<li>Export of Custom Reports to CSV.<\/li>\n<li>User pagination of the People section.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Management of user vacations within the People section.<\/li>\n<li>Legends in graphs.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #75 &#8211; 19 Mar 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>New features:<\/h6>\n<ul>\n<li>It is now possible to change the type and group of a ticket automatically using the workflow rules.<\/li>\n<li>Q\/A information has been added to the Support Report. It is a new section where you can consult the score of each ticket.<\/li>\n<li>Log of activity of tickets and work units related to a task.<\/li>\n<li>New option to automatically assign a ticket creator to the first user to write a comment on the ticket.<\/li>\n<li>Option to export the Reports to CSV.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Valuation of tickets by the user creator after closing.<\/li>\n<li>Display of texts from the Clients section.<\/li>\n<li>Display of total quantities invoiced by company.<\/li>\n<li>Display of user images that are sent by email in notifications.<\/li>\n<li>Display of graphs.<\/li>\n<\/ul>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Deletion of workflow rules.<\/li>\n<li>Broken link to Knowledge Base elements.<\/li>\n<li>Filtering in the ticket search.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #74 &#8211; 26 Feb 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Search filters are not maintained when performing massive operations on tickets.<\/li>\n<li>Error when creating a physical inventory object.<\/li>\n<li>Mistaken template when sending project notifications.<\/li>\n<li>Error loading user avatar.<\/li>\n<li>Failure in the API function that displays ticket statistics.<\/li>\n<li>Bug in project ACLs.<\/li>\n<li>Error when downloading work parts.<\/li>\n<li>Incorrect execution of the CRON in Canary Islands time zone.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>New support report. Resolution report.<\/li>\n<li>New people report. General report.<\/li>\n<li>Aesthetic improvements in the visualization of CRM section data.<\/li>\n<li>Help in the Projects section.<\/li>\n<li>Help in the Reports section.<\/li>\n<li>Help in the section People, section Groups.<\/li>\n<li>Visual improvement of warning windows.<\/li>\n<li>Visual improvement in the Wiki section.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #73 &#8211; 24 Jan 2018&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h6>Troubleshooting:<\/h6>\n<ul>\n<li>Incorrect counting of tickets belonging to &#8216;isolated&#8217; users.<\/li>\n<li>Error when removing people from a task.<\/li>\n<li>&#8216;Parent&#8217; field of a non-editable task.<\/li>\n<li>Creation of custom fields in the Contracts section.<\/li>\n<li>SLAs.<\/li>\n<\/ul>\n<h6>Improvements:<\/h6>\n<ul>\n<li>Task creation\/editing form.<\/li>\n<li>Simplificationo of the Projects menu.<\/li>\n<li>PDF reports visualization.<\/li>\n<li>Edition of articles from the Knowledge Base.<\/li>\n<li>Inventory export support.<\/li>\n<li>HTML email processing.<\/li>\n<\/ul>\n<h6>New features:<\/h6>\n<ul>\n<li>New home screen that includes a search engine for the Knowledge Base.<\/li>\n<li>Integration of eHorus with Inventory.<\/li>\n<li>New Ticket filter on Dashboard.<\/li>\n<li>Option that allows users who do not belong to any group to create Tickets.<\/li>\n<li>Group duplication is now possible.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #72 \u2013 07 Nov 2017&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Fixed minor bugs.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #71 \u2013 17 Oct 2017&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>New API functionality. It is now possible to add inventory objects to an already created ticket.<\/li>\n<li>Improved Office 365 support.<\/li>\n<li>Solved problem in sending emails through workflow rules.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;OUM #70 \u2013 02 Oct 2017&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Customized Contract fields can be grouped into sections.<\/li>\n<li>New functions have been added to the API.<\/li>\n<li>It is possible to choose the order in which the personalized fields of Tickets, Companies and Contracts are displayed.<\/li>\n<li>Creation of Inventory objects is now allowed without assigning an owner to it.<\/li>\n<li>Creation of Contracts without associated Company.<\/li>\n<li>Visual improvements in pagination.<\/li>\n<li>Updated translations.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;banner final&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;170deg&#8221; background_color_gradient_stops=&#8221;#0052be 12%|#00c284 100%&#8221; background_color_gradient_start=&#8221;#15277b&#8221; background_color_gradient_end=&#8221;#3e0d29&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png&#8221; background_position=&#8221;bottom_right&#8221; background_blend=&#8221;overlay&#8221; background_enable_video_mp4=&#8221;off&#8221; background_video_height=&#8221;1200px&#8221; z_index=&#8221;0&#8243; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;off|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_phone=&#8221;100px||100px||false|false&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding=&#8221;100px||100px||false|true&#8221; custom_padding_tablet=&#8221;40px|40px|10px|40px|false|true&#8221; custom_padding_phone=&#8221;40px|40px|40px|40px|true|true&#8221; top_divider_style=&#8221;curve&#8221; top_divider_color=&#8221;#ffffff&#8221; top_divider_height=&#8221;60px&#8221; top_divider_flip=&#8221;horizontal|vertical&#8221; top_divider_height_tablet=&#8221;60px&#8221; top_divider_height_phone=&#8221;30px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;60px&#8221; background_last_edited=&#8221;on|tablet&#8221; background_enable_image_phone=&#8221;off&#8221; custom_css_before=&#8221;z-index:0!important;&#8221; custom_css_main_element=&#8221;z-index:0!important; &#8221; custom_css_after=&#8221;z-index:0!important;&#8221; global_module=&#8221;345321&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_spread__hover_enabled=&#8221;off|desktop&#8221; box_shadow_blur__hover_enabled=&#8221;on|hover&#8221; box_shadow_blur__hover=&#8221;80px&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h3 class=%22h2-w%22 style=%22line-height: 1.5em;%22>Integria IMS Trial!<br \/> Get started with your 30-day trial<\/h3>\n<p class=%22p-w%22>Experience firsthand what all the included features can do for you. No credit card required.<\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h3>Get started with your 30-day trial<\/h3>\n<p class=%22p-w%22>Experience firsthand what all the included features can do for you. <br \/>No credit card required.<\/p>\n<p> &#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; width_tablet=&#8221;70%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h2-w\">Pandora ITSM Trial!<br \/>Get started with your 30-day trial<\/h3>\n<p class=\"p-w\">Experience firsthand what all the included features can do for you. <br \/>No credit card required.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@&#8221; button_text=&#8221;I want my free trial&#8221; button_alignment=&#8221;center&#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.21.0&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;1.2em&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#bcfd49&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_use_icon=&#8221;off&#8221; z_index=&#8221;0&#8243; custom_margin=&#8221;40px||0px||false|false&#8221; custom_padding=&#8221;10px|50px|10px|50px|true|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;10px|15px|10px|15px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;font-family:%22Pandora-Bold%22!important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_use_color_gradient__hover=&#8221;off&#8221; button_text_color__hover=&#8221;#bcfd49&#8243; button_text_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UpdatesSave time and energy by one-click updating your tool to get the latest settings and functionality.Update Pandora ITSM and enjoy improved stability, performance and functionality.Latest published updates OUM #109 June 2026 View notes \u2192 OUM #108 December 2025 View notes \u2192 OUM #107 October 2025 View notes \u2192 OUM #106 June 2025 View notes \u2192 [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":347293,"parent":344606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-345550","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=345550"}],"version-history":[{"count":10,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345550\/revisions"}],"predecessor-version":[{"id":425249,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345550\/revisions\/425249"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/344606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media\/347293"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=345550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}