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[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” background_layout=”dark” width_tablet=”77%” width_phone=”” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”0px||40px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n
Save time and stay up to date with our software’s reporting section!<\/p>\n
Get reports from different areas, such as support, time management and projects<\/strong> by means of the reports section. In addition, create custom reports with SQL queries and schedule automatic and periodic report sending.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code disabled_on=”on|off|off” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n <\/div>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_color=”#f8f8f8″ parallax=”on” parallax_method=”off” custom_margin=”0px||0px||false|false” custom_padding=”80px||80px||true|false” custom_padding_tablet=”50px|0|50px|0″ custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”30px||||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n Optimize your team and improve customer satisfaction with our customized reports!<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Our custom templates will help you better plan your reports. Carry out saved searches or manual searches for detailed reports.<\/p>\n Display general stats, team stats and people stats<\/strong> for effective team management.<\/p>\n Find out how our custom reports can improve your team and customer satisfaction!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/graficos-informes-en.png” alt=”graficos-informes-en” title_text=”graficos-informes-en” align=”center” _builder_version=”4.21.0″ _module_preset=”default” max_width=”70%” max_width_tablet=”400px” max_width_phone=”” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”bottom_center” custom_margin=”0px||0px||false|false” custom_padding=”80px||80px||false|false” custom_padding_tablet=”50px|0|50px|0″ custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|desktop” max_width=”1170px” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_Informe-Agentes_05.png” title_text=”Informes_Informe-Agentes_05″ _builder_version=”4.21.0″ _module_preset=”default” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”0px||15px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n Agent Report<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]No more uncertainty and improve the support you offer your customers with our specific report to control quality!<\/strong><\/p>\n This report will show you metrics for each operator, such as time spent, average ticket resolution time, positive customer feedback, and total tickets (filtered by company and time slot).<\/p>\n Access the information you need to improve your service and keep your customers happy!<\/strong> Support Report<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Discover the power of high-level reporting with our in-depth reporting feature.<\/strong><\/p>\n With more than thirty different filters, our reports will allow you to display dozens of graphs, summaries, listings and parameters in a single PDF report. You may use it to make reports by customers, by customer groups, by status, and so on.<\/p>\n In addition, it also offers you custom ticket search. If you are looking for general statistics and some Top-N in table format, as well as trend charts, this report offers you all these resources. Resolution Report<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Identify the impact of closed tickets on your business!<\/strong><\/p>\n With this technical report, you will be able to know the time spent, dead pauses, the people involved and customer satisfaction when solving your tickets.<\/p>\n Improve your performance and optimize your processes with our tool!<\/strong> Detailed Tickets Report<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Our product’s support ticket report will help you get all the details you need to manage your support tickets!<\/strong><\/p>\n From general data to ticket history, SLA history and general metrics, our support ticket report gives you all the information you need to make the best ticket management decisions. Report by Ticket Type<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Now you can keep a rigorous control of your business tickets with our report in list format!<\/strong><\/p>\n Group tickets by company, control the number of tickets by type, and set the time interval for accurate results. And all this with our custom search filters. Do not wait any longer to have full control of your business tickets![\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-incidencias-en.png” title_text=”informe incidencias en” _builder_version=”4.21.0″ _module_preset=”default” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n Customer Incident Report<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Do you want to see exactly how many incidents you have open or closed?<\/strong><\/p>\n Our tool offers you the ease of filtering this information by user, year and month.<\/p>\n Don’t waste time searching manually!<\/strong><\/p>\n Try our solution to make it easy for you to keep track of all your incidents. [\/et_pb_text][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/informe-proyectos-en.png” title_text=”informe proyectos en” _builder_version=”4.21.0″ _module_preset=”default” width=”100%” width_tablet=”60%” width_phone=”80%” width_last_edited=”on|desktop” module_alignment=”right” custom_margin=”||||false|false” custom_padding=”||||false|false” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|off” admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||20px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” custom_padding=”||||false|false” custom_padding_tablet=”0%||||false|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n You can now get full information about your projects in just a few clicks!<\/strong><\/p>\n Discover the easiest way to filter your projects quickly and effectively. With our filtering tools, you can search the project name and description, filter by owner, by people involved, by date and by project group.<\/p>\n You may also include archived projects in the report!<\/strong><\/p>\n Access a list with all the details of your projects. Get accurate information about the projects you lead, such as ID, group, name, owner, people involved, and task progress.<\/strong> And everything ready for display in full-screen HTML format, or export to PDF and CSV.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_enable_color=”off” parallax=”on” parallax_method=”off” custom_margin=”0px||0px||false|false” custom_padding=”80px||80px||true|false” custom_padding_tablet=”50px|0|50px|0″ custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||50px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_padding=”10%||||false|false” custom_padding_tablet=”0%||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]Custom SQL reports can help you get an exportable data table to Excel or PDF!<\/strong><\/p>\n With just one global administrator for reporting, users can get optimal results without having to learn SQL or the internal structure of the database. Report Templates<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n With template management, you’ll have the power to effortlessly edit, delete, and create templates.<\/p>\n Our practical tool will allow you to access a list with the templates already created so you may customize them to your liking.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_color=”#f8f8f8″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png” background_size=”contain” background_position=”top_center” custom_margin=”0px||0px||false|false” custom_padding=”80px||80px||true|false” custom_padding_tablet=”50px|0|50px|0″ background_last_edited=”on|tablet” background_position_tablet=”center” custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1170px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”center” width=”70%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n Create reports with ease using the report manager! Design templates and schedule report generation to be emailed or stored in the report library for later reference.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/programacion-de-informes-en.png” title_text=”programacion de informes en” _builder_version=”4.21.0″ _module_preset=”default” width=”80%” width_tablet=”60%” width_phone=”80%” width_last_edited=”on|tablet” module_alignment=”right” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|tablet” admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”5%||0px||false|false” custom_padding_tablet=”0%||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text content_tablet=”<\/p>\n Save time and effort by scheduling reports to run every month, week, or day!<\/strong><\/p>\n Set an entry in the report scheduler for results to be stored in the system library or emailed directly to someone.<\/p>\n Discover all the advantages of our report planner!<\/strong><\/p>\n ” content_phone=”<\/p>\n Save time and effort by scheduling reports to run every month, week, or day!<\/strong><\/p>\n Set an entry in the report scheduler for results to be stored in the system library or emailed directly to someone.<\/p>\n Discover all the advantages of our report planner!<\/strong><\/p>\n ” content_last_edited=”on|tablet” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Save time and effort by scheduling reports to run every month, week, or day!<\/strong><\/p>\n Set an entry in the report scheduler for results to be stored in the system library or emailed directly to someone.<\/p>\n Discover all the advantages of our report planner!<\/strong> [\/et_pb_text][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/dashboard-en.png” title_text=”dashboard-en” _builder_version=”4.21.0″ _module_preset=”default” width=”70%” width_tablet=”60%” width_phone=”80%” width_last_edited=”on|tablet” module_alignment=”right” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”0px|40px|0px|40px|false|true” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”on|on|off” admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|tablet” _builder_version=”4.22.0″ _module_preset=”default” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”50px||||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n Save time when logging in!<\/strong><\/p>\n Pandora ITSM dashboards offer a clear and instant view of the most relevant information. Customize each of the dashboards according to the needs of users and always keep the information up to date.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”banner final” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”170deg” background_color_gradient_stops=”#0052be 12%|#00c284 100%” background_color_gradient_start=”#15277b” background_color_gradient_end=”#3e0d29″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Integria-inner-section-bg-2.png” background_position=”bottom_right” background_blend=”overlay” background_enable_video_mp4=”off” background_video_height=”1200px” z_index=”0″ max_width_tablet=”80%” max_width_phone=”90%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_margin_phone=”100px||100px||false|false” custom_margin_last_edited=”off|phone” custom_padding=”100px||100px||false|true” custom_padding_tablet=”40px|40px|10px|40px|false|true” custom_padding_phone=”40px|40px|40px|40px|true|true” top_divider_style=”curve” top_divider_color=”#ffffff” top_divider_height=”60px” top_divider_flip=”horizontal|vertical” top_divider_height_tablet=”60px” top_divider_height_phone=”30px” top_divider_height_last_edited=”on|phone” bottom_divider_color=”#FFFFFF” bottom_divider_height=”60px” background_last_edited=”on|tablet” background_enable_image_phone=”off” custom_css_before=”z-index:0!important;” custom_css_main_element=”z-index:0!important; ” custom_css_after=”z-index:0!important;” global_module=”345321″ saved_tabs=”all” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”off|desktop” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”80px”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n Experience firsthand what all the included features can do for you. No credit card required.<\/p>\n ” content_phone=”<\/p>\n Experience firsthand what all the included features can do for you. ” content_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”center” background_layout=”dark” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” global_colors_info=”{}”]<\/p>\n Experience firsthand what all the included features can do for you. [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NDM0MiJ9fQ==@” button_text=”I want my free trial” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.21.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”1.2em” button_text_color=”#000000″ button_bg_color=”#bcfd49″ button_border_width=”0px” button_border_radius=”100px” button_use_icon=”off” z_index=”0″ custom_margin=”40px||0px||false|false” custom_padding=”10px|50px|10px|50px|true|true” custom_padding_tablet=”” custom_padding_phone=”10px|15px|10px|15px|true|true” custom_padding_last_edited=”on|phone” custom_css_main_element=”font-family:%22Pandora-Bold%22!important;” locked=”off” global_colors_info=”{}” button_bg_color__hover_enabled=”on|desktop” button_bg_use_color_gradient__hover=”off” button_text_color__hover=”#bcfd49″ button_text_color__hover_enabled=”on|desktop” button_bg_color__hover=”#000000″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Reports Save time and stay up to date with our software’s reporting section! Get reports from different areas, such as support, time management and projects by means of the reports section. In addition, create custom reports with SQL queries and schedule automatic and periodic report sending. Helpdesk Reports Optimize your team and improve customer satisfaction […]<\/p>\n","protected":false},"author":33,"featured_media":347262,"parent":344606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-345474","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=345474"}],"version-history":[{"count":4,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345474\/revisions"}],"predecessor-version":[{"id":360764,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/345474\/revisions\/360764"}],"up":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/344606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media\/347262"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=345474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Helpdesk Reports<\/h2>\n
Support Reports<\/h2>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeDeSoporte_01_EN.png” title_text=”Informes_InformeDeSoporte_01_EN” _builder_version=”4.21.0″ _module_preset=”default” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” animation_direction=”top” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||15px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_InformeResolucion_03.png” title_text=”Informes_InformeResolucion_03″ _builder_version=”4.16″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1170px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_DetalladoDeTickets_02_EN.png” title_text=”Informes_DetalladoDeTickets_02_EN” _builder_version=”4.16″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#bababa” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/Informes_Informe-Tipo-Ticket_04.png” title_text=”Informes_Informe-Tipo-Ticket_04″ _builder_version=”4.16″ _module_preset=”default” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” animation_direction=”top” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” padding_top_1=”0px” padding_top_2=”0px” padding_bottom_1=”0px” padding_bottom_2=”0px” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”true” padding_left_right_link_1=”false” admin_label=”Banner” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”-90deg” background_color_gradient_stops=”#0052be 0%|#00c284 100%” background_color_gradient_start=”#3e0d29″ background_color_gradient_end=”#15277b” background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/ITSM-fondo-banner-g1.png” background_position=”top_center” background_enable_video_mp4=”off” background_video_height=”1200px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”80px||80px||false|false” bottom_divider_height=”50px” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|on” admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||20px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\nProject Reports<\/h2>\n
Project Reports<\/h2>\n
Custom Reports (SQL)<\/h2>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/custom-report-en.png” title_text=”custom report en” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#00c284 0%|#0052be 100%” background_color_gradient_start=”#9d1762″ background_color_gradient_end=”#f15408″ background_image=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/fondo-itsm.png” background_size=”contain” custom_padding=”50px|50px|50px|50px|false|true” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pandorafms.com\/wp-content\/uploads\/2023\/06\/email.png” title_text=”email” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\nReport Manager<\/h2>\n
\n<\/strong><\/p>\nReport Scheduling<\/h3>\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”ticketing helpdesk” module_id=”TicketingHelpdesk” _builder_version=”4.21.0″ background_enable_color=”off” parallax=”on” parallax_method=”off” custom_margin=”||0px||false|false” custom_padding=”80px||80px||false|false” custom_padding_tablet=”50px|0|50px|0″ custom_css_main_element=”padding: 20px;” border_color_bottom=”#eaeaea” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”row” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”off|off|on” admin_label=”Text” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”87%” max_width_phone=”100%” max_width_last_edited=”off|tablet” module_alignment=”center” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\nDashboards<\/h2>\n
Dashboards<\/h2>\n
Integria IMS Trial!
Get started with your 30-day trial<\/h3>\nGet started with your 30-day trial<\/h3>\n
No credit card required.<\/p>\nPandora ITSM Trial!
Get started with your 30-day trial<\/h3>\n
No credit card required.<\/p>\n