{"id":312593,"date":"2021-11-29T09:28:08","date_gmt":"2021-11-29T09:28:08","guid":{"rendered":"https:\/\/neweb.pandorafms.com\/?page_id=312593"},"modified":"2026-06-12T09:36:48","modified_gmt":"2026-06-12T09:36:48","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/pandorafms.com\/en\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Banner 2024 v2&#8243; module_id=&#8221;top&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(193,204,220,0.25)&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;1280px&#8221; background_position=&#8221;bottom_center&#8221; max_width=&#8221;98%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px|10px|10px|10px|true|true&#8221; custom_padding=&#8221;10px|10px|10px|10px|true|true&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1280px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; custom_padding_tablet=&#8221;40px|40px|40px|40px|true|true&#8221; custom_padding_phone=&#8221;20px|20px|20px|20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;margin:0px 10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||-20px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"prehead-2024\">Pandora FMS Technical Support<\/h1>\n<p class=\"h1-b\">Expert support for Pandora FMS management and operation<\/p>\n<p class=\"sub1-b\">Forget about worries, our team of specialists guarantees service continuity and provides comprehensive support to the technical teams that manage Pandora FMS.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;40px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"doblebtn\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div>\t<a class=\"paoc-popup-click paoc-popup-cust-378568 paoc-popup-button paoc-popup-btn prices-2024-btn\" href=\"javascript:void(0);\">Request support \ud83e\udd1d<\/a>\r\n<\/div>\n<p><!-- [et_pb_line_break_holder] -->  <a class=\"secundario-2024-btn\" href=\"https:\/\/support.pandorafms.com\/itsm\/\" target=\"_blank\" rel=\"noopener\">Support Portal<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][et_pb_code admin_label=&#8221;CSS&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->@media (min-width: 981px) {<!-- [et_pb_line_break_holder] -->  .et_pb_gutters3 .et_pb_column_4_4 .et_pb_module {margin-bottom:10px!important;}}<!-- [et_pb_line_break_holder] -->  .paoc-popup-center-center .paoc-cb-popup-body {border-radius:10px;}<!-- [et_pb_line_break_holder] -->  .et_pb_section_21.et_pb_section {margin-bottom:0px!important;}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#161327&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2026\/06\/pandora-fms-tech-support.jpg&#8221; background_position=&#8221;top_center&#8221; custom_padding=&#8221;10px|10px|10px|10px|true|true&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin:0px 10px;||display: flex;||align-items: center;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; alt=&#8221;pandora-fms-tech-support&#8221; title_text=&#8221;pandora-fms-tech-support&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Gratis&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;60px||||false|false&#8221; custom_padding=&#8221;0px|20px|0px|20px|false|true&#8221; border_color_bottom=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;660px&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;121.4px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h3-b\">Free Pandora FMS Support<\/h2>\n<p class=\"\">Pandora FMS offers free support through various channels to ensure that users can resolve their queries effectively.<\/p>\n<p class=\"\">You can access our <a href=\"https:\/\/pandorafms.com\/community\/forums\/forum\/espanol-spanish-forum\/\" target=\"_blank\" rel=\"noopener\" style=\"font-family: Pandora-Bold;\">forums<\/a> and user groups, as well as detailed online <a href=\"https:\/\/pandorafms.com\/manual\/start?id=en\/documentation\/start\" target=\"_blank\" rel=\"noopener\" style=\"font-family: Pandora-Bold;\">documentation<\/a> to resolve queries related to the installation, operation and use of Pandora FMS.<\/p>\n<p><strong><a href=\"#links\">View resources \u2192<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(0,0,0,0.25)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;660px&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;121.4px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h3-b\">Version Support &#038; Licensing<\/h2>\n<p>Pandora FMS follows a structured versioning and support lifecycle to ensure software stability and long-term reliability.<\/p>\n<p style=\"padding-bottom:15px\"><strong><a style=\"color:#07070a\" href=\"https:\/\/pandorafms.com\/en\/policy-support-versions-os\/\" target=\"_blank\" rel=\"noopener\">\u2699\ufe0f Learn more about our Support &#038; Versioning Policy \u2192<\/a><\/strong><\/p>\n<p><strong><a style=\"color:#07070a\" href=\"https:\/\/pandorafms.com\/downloads\/PandoraFMS_License.pdf\" target=\"_blank\" rel=\"noopener\">\ud83d\udcdd View licensing terms (PDF)<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Profesional&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#161327&#8243; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/06\/Pandora-FMS-support-tag.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;50px&#8221; background_image_height=&#8221;50px&#8221; background_position=&#8221;top_left&#8221; max_width=&#8221;1280px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;80px||10px||false|false&#8221; custom_padding=&#8221;40px|20px|40px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_stops=&#8221;#441b6d 0%|#161327 54%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/06\/Pandora-FMS-professional-support.png&#8221; alt=&#8221;Pandora FMS professional support&#8221; title_text=&#8221;Pandora FMS professional support&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#eaeaea&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;121.4px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h3-w\">Pandora FMS professional support<\/h2>\n<p class=\"\">Pandora FMS professional support is designed to resolve any issues related to the installation, operation and use of the software. <strong>We offer online and telephone communication, with 24-hour assistance for advanced customers.<\/strong><\/p>\n<p class=\"\">In addition, we provide different levels of support with clear limits, we closely monitor service level agreements (SLAs) and our engineering team offers fast and efficient assistance, being a valued asset of our platform.<\/p>\n<div class=\"comparative-btn\" style=\"margin-top: 40px;\"><a href=\"https:\/\/pandorafms.com\/en\/product-category\/support\/\" target=\"_blank\" rel=\"noopener\">Buy support pack \u2192<\/a><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Gratis&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;80px||80px||false|false&#8221; custom_padding=&#8221;0px|20px|0px|20px|false|true&#8221; border_color_bottom=&#8221;RGBA(255,255,255,0)&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,1_5,1_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;660px&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;121.4px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h3-b\">Free Pandora FMS Support<\/h2>\n<p class=\"\">Pandora FMS offers free support through various channels to ensure that users can resolve their queries effectively.<\/p>\n<p class=\"\">You can access our <a href=\"https:\/\/pandorafms.com\/community\/forums\/forum\/espanol-spanish-forum\/\" target=\"_blank\" rel=\"noopener\" style=\"font-family: Pandora-Bold;\">forums<\/a> and user groups, as well as detailed online <a href=\"https:\/\/pandorafms.com\/manual\/start?id=en\/documentation\/start\" target=\"_blank\" rel=\"noopener\" style=\"font-family: Pandora-Bold;\">documentation<\/a> to resolve queries related to the installation, operation and use of Pandora FMS.<\/p>\n<p><a href=\"#links\">View resources \u2192<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/06\/Pandora-FMS-free-support-via-forums.png&#8221; background_position=&#8221;top_left&#8221; custom_css_main_element=&#8221;margin:0px 10px;&#8221; border_radii=&#8221;off||10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#004741&#8243; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; custom_css_main_element=&#8221;margin:0px 10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|desktop&#8221; custom_css_main_element_tablet=&#8221;margin:0px 10px;&#8221; custom_css_main_element_phone=&#8221;margin:0px 10px;&#8221;][et_pb_code _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div><!-- [et_pb_line_break_holder] --><pee class=\"comparative-slogan\">Learn about Pandora FMS life cycle and version support<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"comparative-btn\" style=\"margin-top:40px;\"><a href=\"https:\/\/pandorafms.com\/en\/policy-support-versions-os\/\">See policies \u2192<\/a><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Niveles soporte profesional&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;10px||40px||false|false&#8221; custom_padding=&#8221;40px|5px|0px|5px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1150px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|20px|0px|20px|true|true&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"h3-b\">Support and operation services<\/h2>\n<p>Pandora offers, in addition to support, managed operation services to provide a comprehensive and customized solution to the specific needs of each organization. Our team of experts takes care of the <strong>administration, configuration and optimization of your Pandora FMS environment<\/strong>, allowing you to focus on your strategic objectives while we handle the day-to-day operations and technical maintenance.[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;20px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div style=\"margin:0px\"><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"PandoTable\" style=\"border-radius: 0px!important; font-size:1.1em!important;\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead><!-- [et_pb_line_break_holder] --><\/p>\n<tr style=\"font-size:0.8em!important;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<th><\/th>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<th>Standard support<\/th>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<th>24\/7 Support<\/th>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<th>Operations support<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/thead>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Maximum number of tickets per year<!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Unlimited<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Unlimited<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Unlimited<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Assured availability % (annual)<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>99.726%<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>99.954%<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Varies according to contracted service level<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Hourly range<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>8&#215;5 Am\u00e9rica\/EMEA<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>24&#215;7<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>8&#215;5 Am\u00e9rica\/EMEA<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Minimum response time<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>4hr<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>15min<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>30min<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Direct contact phone number<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Integration development<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Queries, doubts, configuration and maintenance support<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Remote connections for troubleshooting<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Remote version migration<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Report creation, console dashboard, network mapping<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Agent deployment and configuration<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Policy management (alerts, thresholds, agent management)<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Not included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/not-available-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td><!-- [et_pb_line_break_holder] --><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Included\" class=\"lazyload\" data-src=\"https:\/\/pandorafms.com\/wp-content\/uploads\/2021\/11\/mini-check-1.png\"><!-- [et_pb_line_break_holder] --><\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; header_4_text_align=&#8221;left&#8221; max_width=&#8221;900px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;60px||40px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h4-b\">Troubleshooting times for standard and 24\u00d77 support (*)<\/h3>\n<p>(*) We will help you solve any problem related to Pandora, but in no case we will operate your system for you, nor will we remotely install any component, nor will we perform backups or restores or any maintenance task of the base system. Support for tool failures will be provided on product versions between the latest stable release (LTS) and the latest regular release (RRR). In case a patch needs to be created, it will be done on the latest stable release (LTS) if not already included in the latest regular release (RRR), where it should be upgraded to that version.[\/et_pb_text][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;20px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"PandoTable\" style=\"border-radius: 0px!important; font-size: 1.1em!important;\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead><!-- [et_pb_line_break_holder] --><\/p>\n<tr style=\"font-size: 0.8em!important;\"><!-- [et_pb_line_break_holder] --><\/p>\n<th>Level<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>Definition<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>Stadard Support<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<th>24\/7 Support<\/th>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/thead>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Critical<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>A complete loss of service even after performing a restart. Service crashes or is unusable.<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>5 days<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Same day<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Medium<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Non-essential operations of the service are interrupted, a functionality fails but a workaround exists that allows continuity of essential operations.<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>40 days (RRR version)<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Two working days<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Low<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>There is a low impact on a production system involving partial or limited loss of non-critical functionality, but a workaround exists that allows continuity of normal operations.<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>90 days (RRR version)<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>Next LTS patch revision<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr><!-- [et_pb_line_break_holder] --><\/p>\n<td>Informational<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>No impact on product quality, performance or functionality is observed. Examples include: *New product request. *Product Enhancement Request (RFE).<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>n\/a<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<td>n\/a<\/td>\n<p><!-- [et_pb_line_break_holder] --><\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;40px||80px||false|false&#8221; custom_padding=&#8221;0px|5px|0px|5px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(248,223,159,0.2)&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;10px|10px|10px|10px|true|true&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f8df9f&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/05\/pandora-fms-pricing-that-matters.jpg&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;50%&#8221; background_position=&#8221;bottom_right&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#444444&#8243; max_width=&#8221;660px&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;121.4px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"h3-b\">Prepaid hours package<\/h3>\n<p class=\"\">Regardless of your level of support, we offer packages in a hour pack format to meet your specific needs.<\/p>\n<p class=\"\">These hours can be used for any technical task related to Pandora by our specialized staff: <strong>migrations, recoveries, advanced configurations, integrations.<\/strong> The only limit is the number of contracted hours. We work in both English and Spanish, and we can attend schedules in LATAM and EMEA.<\/p>\n<p class=\"\">You can purchase bags of hours directly from our website. We will contact you immediately after purchase to coordinate the connection and start working, with no additional paperwork.<\/p>\n<div class=\"comparative-btn\" style=\"margin-top: 40px;\"><a href=\"#top\" target=\"_blank\" rel=\"noopener\">Request Support \u2192<\/a><\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"marketingask\"><span>Do you use Pandora FMS Open Source? <\/span> Our technicians can optimize it in just eight hours.<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"marketingask\"><span>Do you need to migrate a sensitive system with official support?<\/span> We&#8217;ll take care of it for you.<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"marketingask\"><span>Do you want a customized integration?<\/span> Our development team is the best to do it.<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"marketingask\"><span>Do you have performance issues and don&#8217;t want to waste time investigating on your own?<\/span> Let us connect and solve it, even in environments with more than 50,000 devices.<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#161327&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;center_right&#8221; background_horizontal_offset=&#8221;0%&#8221; z_index=&#8221;0&#8243; max_width=&#8221;98%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;10px||10px||true|false&#8221; custom_margin_phone=&#8221;||70px||false|false&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding=&#8221;40px|20px|40px|20px|true|true&#8221; custom_padding_tablet=&#8221;60px|0px|70px|0px|false|true&#8221; custom_padding_phone=&#8221;10px|10px|40px|10px|false|true&#8221; background_last_edited=&#8221;off|desktop&#8221; border_radii=&#8221;off|20px|20px|20px|20px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#ffffff&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;94%&#8221; width_phone=&#8221;94%&#8221; width_last_edited=&#8221;off|desktop&#8221; max_width=&#8221;900px&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_tablet=&#8221;60px||0px||false|false&#8221; custom_margin_phone=&#8221;60px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;FAQS&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<pee class=\"h2-w\" style=\"text-align:center!important;\">Frequently asked questions about our support<\/pee><!-- [et_pb_line_break_holder] --><pee class=\"toggle sub1-w resaltado\" style=\"text-align:center!important;\">Show \/ hide FAQs<\/pee><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sub-acordeon\"><!-- [et_pb_line_break_holder] -->      <pee class=\"toggle\">1. Can a support technician help me solve a problem by connecting to my environment remotely?<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->        <pee>Once you have an open issue, the technician will schedule a remote session if necessary. We use Pandora RC for remote connections (at no cost to you), but you can also provide any other remote connection system. Pandora RC allows terminal connection with Linux, Windows and Mac computers without the need to install VPN or additional software (except the agent).<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sub-acordeon\"><!-- [et_pb_line_break_holder] -->      <pee class=\"toggle\">2. Can you explain me how Pandora FMS works?<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->        <pee>If you are a customer, request unlimited access to our eLearning portal, where we offer training courses at all levels, both in English and Spanish. Our support team is always available to help you with any questions you may have about Pandora FMS.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sub-acordeon\"><!-- [et_pb_line_break_holder] -->      <pee class=\"toggle\">3. I can&#8217;t talk to a technician by phone?<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->        <pee>Once you have an open issue and the technician considers it necessary, a session will be scheduled by video conference, chat or phone to address the problem.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sub-acordeon\"><!-- [et_pb_line_break_holder] -->      <pee class=\"toggle\">4. Can I ask the support team for new features?<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->        <pee>We are happy to listen to your suggestions and ideas, although we cannot guarantee their incorporation into the product. If you would like to add a new feature with a guaranteed timeframe, please talk to your account manager to evaluate its inclusion.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sub-acordeon\" style=\"margin-bottom:40px;\"><!-- [et_pb_line_break_holder] -->      <pee class=\"toggle\">5. Can the support team develop scripts\/integrations for me?<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"contenido\"><!-- [et_pb_line_break_holder] -->        <pee>The operations team will be happy to assist you with the integration of new technologies. The standard technical support team does not perform these tasks, but can assist you in integrating current plugins from our library of existing technologies.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"comparative-btn\" style=\"width:290px; margin:auto;\"><a href=\"https:\/\/pandorafms.com\/en\/faq\/support-and-services\/\" target=\"_blank\" rel=\"noopener\" style=\"text-align:center\">View all Pandora FMS \u2192<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->document.addEventListener('DOMContentLoaded', function() {<!-- [et_pb_line_break_holder] -->  const toggles = document.querySelectorAll('.toggle');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  toggles.forEach(toggle => {<!-- [et_pb_line_break_holder] -->    toggle.addEventListener('click', function() {<!-- [et_pb_line_break_holder] -->      const content = this.nextElementSibling;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      if (content.style.display === 'block') {<!-- [et_pb_line_break_holder] -->        content.style.display = 'none';<!-- [et_pb_line_break_holder] -->      } else {<!-- [et_pb_line_break_holder] -->        content.style.display = 'block';<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        \/\/ Cerrar otros acordeones abiertos dentro del mismo contenedor<!-- [et_pb_line_break_holder] -->        const parentAccordion = this.parentElement;<!-- [et_pb_line_break_holder] -->        const otrosContenidos = parentAccordion.querySelectorAll('.contenido');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        otrosContenidos.forEach(otroContenido => {<!-- [et_pb_line_break_holder] -->          if (otroContenido !== content) {<!-- [et_pb_line_break_holder] -->            otroContenido.style.display = 'none';<!-- [et_pb_line_break_holder] -->          }<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.contenido {display: none;}<!-- [et_pb_line_break_holder] -->.toggle {cursor:pointer;}<!-- [et_pb_line_break_holder] -->  .resaltado:hover {color:#82B92E!important;}<!-- [et_pb_line_break_holder] -->.sub-acordeon {padding:20px; 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module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;left&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"h3-b\">Need help? get started with our resources and tips<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;Destacados&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1150px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-10px||-10px||true|false&#8221; custom_margin_tablet=&#8221;10px||30px||false|false&#8221; 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background_position=&#8221;bottom_center&#8221; min_height=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;10px|10px|150px|10px|false|true&#8221; custom_padding_tablet=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding_phone=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; header_2_font_size_tablet=&#8221;2em&#8221; header_2_font_size_phone=&#8221;2em&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; background_last_edited=&#8221;off|desktop&#8221; background_enable_image_tablet=&#8221;off&#8221; background_enable_image_phone=&#8221;off&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|desktop&#8221; background_color_gradient_stops__hover=&#8221;rgba(22,19,39,0) 1%|rgba(22,19,39,0) 100%&#8221; use_background_color_gradient__hover=&#8221;on&#8221;]<\/p>\n<div style=\"border-radius: 6px; padding: 15px;\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Installation guide and first steps<\/h3>\n<p class=\"introp\">Startup official guide: all the way from the installation and report generation, to day to day management.<\/p>\n<p class=\"introlinks\">Read the guides \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;0px||0px||true|true&#8221; link_option_url=&#8221;https:\/\/www.youtube.com\/@pandorafmsEN&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:10px;&#8221; custom_css_main_element_phone=&#8221;top:10px;&#8221;][et_pb_text admin_label=&#8221;Destacado&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#eaeaea&#8221; text_line_height=&#8221;1.4em&#8221; header_2_font_size=&#8221;2em&#8221; header_2_line_height=&#8221;1.2em&#8221; background_image=&#8221;https:\/\/pandorafms.com\/wp-content\/uploads\/2024\/05\/pandora-fms-tutorial-guides-videos.jpg&#8221; background_position=&#8221;bottom_center&#8221; min_height=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;10px|10px|150px|10px|false|true&#8221; header_2_font_size_tablet=&#8221;2em&#8221; header_2_font_size_phone=&#8221;2em&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; background_last_edited=&#8221;off|desktop&#8221; background_enable_image_tablet=&#8221;off&#8221; background_enable_image_phone=&#8221;off&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|desktop&#8221; background_color_gradient_stops__hover=&#8221;rgba(22,19,39,0) 1%|rgba(22,19,39,0) 100%&#8221; use_background_color_gradient__hover=&#8221;on&#8221;]<\/p>\n<div style=\"border-radius: 6px; padding: 15px;\">\n<h3 class=\"introtitle\" style=\"color: white!important;\">Pandora FMS on YouTube<\/h3>\n<p class=\"introp\" style=\"color: #f0f0f0;\">Visit our official channel for in-depth guides, tutorials, interviews and important features.<\/p>\n<p class=\"introlinks\" style=\"color: #ffffff;\">Visit the channel \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;extra&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_tablet=&#8221;10px||30px||false|false&#8221; custom_margin_phone=&#8221;30px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f9f9ea&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/en\/features-map\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; border_color_all__hover_enabled=&#8221;on|hover&#8221; border_color_all__hover=&#8221;#1d7874&#8243;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Feature map<\/h3>\n<p class=\"introp\">All features present in Pandora FMS in detailed explanation.<\/p>\n<p class=\"introlinks\">Read more about it \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/en\/changelog\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:10px;&#8221; custom_css_main_element_phone=&#8221;top:10px;&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Changelog<\/h3>\n<p class=\"introp\">Summary list with all the changes and fixes made to Pandora FMS.<\/p>\n<p class=\"introlinks\">See changelog \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/manual\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:20px;&#8221; custom_css_main_element_phone=&#8221;top:20px;&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Documentation<\/h3>\n<p class=\"introp\">User manuals, administration and development documents of Pandora FMS.<\/p>\n<p class=\"introlinks\">See documentation \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;extra&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-10px||0px||false|false&#8221; custom_margin_tablet=&#8221;-10px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/en\/faq\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">FAQ<\/h3>\n<p class=\"introp\">All common questions about Pandora FMS are answered here.<\/p>\n<p class=\"introlinks\">View FAQs \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/manual\/!current\/en\/documentation\/pandorafms\/technical_annexes\/15_security_architecture&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:10px;&#8221; custom_css_main_element_phone=&#8221;top:10px;&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Security Architecture<\/h3>\n<p class=\"introp\">We describe the security elements of each Pandora FMS component.<\/p>\n<p class=\"introlinks\">Visit the entry \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; 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use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;extra&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-10px||0px||false|false&#8221; custom_margin_tablet=&#8221;10px||30px||false|false&#8221; custom_margin_phone=&#8221;30px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/guides\/public\/shelves\/en-quick-guides&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Quick guides<\/h3>\n<p class=\"introp\">Discover all the How-to or specific tutorials for any specific task.<\/p>\n<p class=\"introlinks\">Go to guides \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/pandorafms.com\/en\/technical-support\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:10px;&#8221; custom_css_main_element_phone=&#8221;top:10px;&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: #181818!important;\">Professional support<\/h3>\n<p class=\"introp\">Invest in peace of mind with our premium support packages.<\/p>\n<p class=\"introlinks\">Get support \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#526fd8&#8243; link_option_url=&#8221;https:\/\/discord.gg\/xVt2ruSxmr&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;margin:10px;&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;top:20px;&#8221; custom_css_main_element_phone=&#8221;top:20px;&#8221; border_color_all__hover=&#8221;#1d7874&#8243; border_color_all__hover_enabled=&#8221;on|hover&#8221;][et_pb_text _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|5px|0px|5px|true|true&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"introbody\">\n<h3 class=\"introtitle\" style=\"color: white!important;\">Pandora FMS Discord<\/h3>\n<p class=\"introp\" style=\"color:#f0f0f0\";>Get in touch with our awesome community and solve any problem asap.<\/p>\n<p class=\"introlinks\" style=\"color:white\">Join the discord \u2192<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pandora FMS Technical Support Expert support for Pandora FMS management and operation Forget about worries, our team of specialists guarantees service continuity and provides comprehensive support to the technical teams that manage Pandora FMS. \t<a class=\"paoc-popup-click paoc-popup-cust-378568 paoc-popup-button paoc-popup-btn prices-2024-btn\" href=\"javascript:void(0);\">Request support \ud83e\udd1d<\/a>\r\n Support PortalFree Pandora FMS Support Pandora FMS offers free support through various channels to ensure that users can resolve [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":377762,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-312593","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/312593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/comments?post=312593"}],"version-history":[{"count":9,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/312593\/revisions"}],"predecessor-version":[{"id":424739,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/pages\/312593\/revisions\/424739"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media\/377762"}],"wp:attachment":[{"href":"https:\/\/pandorafms.com\/en\/wp-json\/wp\/v2\/media?parent=312593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}