Telecommunications and Information
The Ministry of Telecommunications and the Information Society is the governing body for the development of technologies and communications in Ecuador; its areas of action range from telecommunications or the radioelectric spectrum to the coordination of actions in strategic sectors to guarantee equal access to IT services for the Ecuadorian population.
STARTING POINT
We needed to carry out a complete visual monitoring of the components of the IT services of the Undersecretariat of Electronic Government of Ecuador, since the administrators did not have a monitoring system that would allow them to receive alerts on the behavior of the infrastructure, nor to manage its components so that users would not be affected.
PROJECT’S CHALLENGE
Our main needs were to provide all our users with an optimal and uninterrupted service, manage the components, prevent infrastructure capacity, and finally, measure SLAs of agreed services.
Also, our requirements when implementing the software were based on simplicity of installation, having a knowledge base and, above all, having software that would adapt to our infrastructure in the different operating systems.
We mainly monitor web portals, databases, storage, latencies and availability, with fast alerting via Telegram bot and email.
Our biggest challenge now is to monitor the user experience to detect problems before our customers do.
“We previously had another monitoring tool, but it didn’t have all the features we needed. Pandora FMS has established itself as our main monitoring solution, as it has complete functionalities, a user-friendly administration and interface, excellent support and a much lower cost than its competitors.”
Verónica Jácome, E-Government Services Development Specialist, Ecuador
WHY PANDORA FMS?
Pandora FMS provides us with accurate service statistics, SLA measurements and a global monitoring of all the components of our system.
We currently have more than 150 monitored devices, including servers and networks, which make up our infrastructure.
We are also looking at implementing the Pandora FMS User Experience monitoring tool within our systems.
PANDORA FMS BENEFITS
The implementation was very simple; first of all we set up the infrastructure to be monitored, then we installed the Pandora FMS agent in all the infrastructure and then we configured the agents, alerts, thresholds and templates to have our console ready to monitor all our systems and devices.
We have been able to prevent any impact on the service infrastructure, customize the management of the administration and have statistics of the tasks to analyze results and anticipate any incident.
With Pandora FMS we have a reliable visual monitoring system that allows us to adjust thresholds, implement customized modules and measure the service.
PERCENTAGE OF SLA
MONITORED DEVICES
“With Pandora FMS we have a reliable visual monitoring system that allows us to adjust thresholds, implement customized modules and measure the service.”
Verónica Jácome, E-Government Services Development Specialist, Ecuador
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