B2B Management Services is the IT Division of Grupo Ribera Salud. B2B-MS was founded in 2015 with the mission of leading the digital transformation of the model of healthcare service management, initially within the group itself and, by extension, in the sector as a whole.

Grupo Ribera Salud is the only Spanish company specialized in developing publicprivate collaboration initiatives in the healthcare sector, with various projects at both national and international level. Its field is the total management of healthcare and healthcare partner services and the development of new organizational models, to better exploit public sector healthcare resources while guaranteeing service quality.

Once the most adequate solution had been decided upon we had three months to carry out the project, which entailed migrating the monitoring of two of the hospitals’ infrastructure to the new platform.

A year after the first Pandora FMS installation it became necessary to incorporate another hospital and against an even tighter deadline – only two months. Incorporating this third hospital into the monitoring program meant an additional 556 agents with 2132 monitors and 1987 alerts.

Not having the tool ready on time would have resulted in the lack of data on the status of the hospital’s IT infrastructure, and of its critical applications such as HIS or RIS. In both cases the deadlines were met.

We needed a monitoring system capable of integrating features of the system already in place with new functions that add IT Service value.

Our principal requirements were:

Virtual and physical servers (hard drive, memory, services…) (Windows, Linux).

  Control of cluster environments at resource layer.

  Storage systems (SAN, NAS).

  Network elements (SNMP) (Switches, routers…).

  Applications (MS-SQL, MySQL, Exchange, IIS, Apache).

  Monitoring access to web applications.

  Possibility of defining topology and service maps.

  Generating programmed reports.

  Inventory of monitored systems (hardware, Software,..)

  Implanting and maintaining the tool should be agile and easy, without the need for a specialized IT team.

  It should be easy to adapt to any monitoring. requirement, by developing simple scripts.

  It should be able to accommodate different user roles (operator, administrator).

  Multiclient management (the assigning of a technician to administer a specific client’s monitoring) should be included.

During the selection process we considered various tools – Zabbix, Zenoss and most of all Nagios – before finally deciding on Pandora FMS, which fit perfectly with our needs.