event from email

  • event from email

    Posted by teurick on May 9, 2017 at 17:52

    Are there any plans to allow an email sent to Pandora to raise an event/incident.

    This would be handy where a app can send email alerts on issues and have that correlate to an agent and present in the events console.

    antonio replied 7 years ago 2 Members · 1 Reply
  • 1 Reply
  • antonio

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    May 9, 2017 at 18:21
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    Hello teurick,

    Currently that feature is not on the roadmap of the product. However Pandora FMS has a rest API that can be used for this type of integrations, take a look at the online documentation about it, specially at the “create event” section here:

    http://wiki.pandorafms.com/index.php?title=Pandora:Documentation_en:Annex_ExternalAPI#set_create_event

    Also, we have our own ticketing solution that can be easily integrated with Pandora FMS, its name is Integria IMS:
    https://integriaims.com/
    In a scenario with both software tools installed you could email Integria IMS to open a ticket, and this would be immediately replicated on Pandora in the form of an event.

    Kind regards,
    Antonio.