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Network maps affected by Pandora 5.1 upgrade (solved)
#21
(11-04-2014, 05:49 AM)chathura link Wrote:I think moderator doesn't understand what we are talking about. or he pretends that.
i have even posted a sample case in this thread that pandorafms team can try out.
http://forums.pandorafms.com/index.php/t...l#msg18909
i confirm that Still the bug exists.

at this moment, parent child relationship works perfect ONLY if you have CREATED agents on the correct hierarchy. the problem is within agent ids.

we need it work irrespective of "agent ids" (agent creation order)

It does feel like banging your head against a wall and the information has been contradictory such as he's said the parent child relationship only shows in group map and then he said topology map - doesn't inspire confidence and then to be told my screen shot which clearly shows a topology map is not a topology map, well I just about fell off my chair!
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#22
Hi,

no, just do not find any error with respect to what you commented us. But we will continue to look to see if we can find it.

However we appreciate that you were more polite, because we are trying to solve your problems.

Regards
 Reply
#23
Hi,

my confusion was the subject of groups and topological maps.

I was confused, but in topology maps parent / child relationship is shown in the group map no.

Regards
 Reply
#24
(11-04-2014, 03:38 PM)smartin link Wrote:Hi,

no, just do not find any error with respect to what you commented us. But we will continue to look to see if we can find it.

So does that mean you cannot reproduce the issue? If that is the case then surely the sensible thing would be for us to give you access to one of our systems to see for yourself or to tell us what we a re doing wrong. I'm happy to do that.

(11-04-2014, 03:38 PM)smartin link Wrote:However we appreciate that you were more polite, because we are trying to solve your problems.

I wasn't aware I wasn't polite but I was certainly getting tired of incorrect and misleading information and your assumptions that we are not seeing this effect in our installations and that it was our lack of understanding of the system causing the defect.
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#25
Hi,

test with massive operations. Re-establish the parent / child relationship with the agents.

It may be that you have to redo this operation.

Regards
 Reply
#26
No offence but could you possibly re-arrange those words so they make some kind of  meaning?

What do you mean "test with massive operations"? Should I hire in a group of surgeons? Who is going to pay for their time?

:-)

Seriously, I have no idea what you are asking me to do.
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#27
no no,

I am sending you a link to the documentation.

http://wiki.pandorafms.com/index.php?title=Pandora:Documentation_en:Massive_Operations

Here you can change massively the father of agents.

regards
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#28
(11-05-2014, 10:09 AM)smartin link Wrote:no no,

I am sending you a link to the documentation.

http://wiki.pandorafms.com/index.php?title=Pandora:Documentation_en:Massive_Operations

Here you can change massively the father of agents.

regards

Get that, I understand that but what are you asking me to do?

Change all the agents to the same parent? If so what?
Change only the affected agents relationship? If so to what?
Remove the relationship for all agents?
Remove the relationship for just the affected agents?
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#29
Hi,

just choose the agents you want to configure.
Then select the parent you want to put the agents.

Then recreate the topology map and reviews showing the parent / child relationship correctly.

regards
 Reply
#30
Thanks, that's fixed the problem.

I'd tried changing and removing the relationship at the agent level so I don't understand what difference the massive operation makes to the same settings. Clearly a bug but a usable workaround for a small number of agents, I'd not want to do that on 100's of agents.
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