Information Technology (IT) support, also known as technical support, is essential for the successful and efficient operation of organizations in the digital age. It helps ensure the stability, productivity and security of your systems and those of the people who...
Many studies and diverse reports affirm that a number of users report feelings of dissatisfaction when dealing with service provision companies. They report feelings of being misunderstood, abandoned, even ignored. Not your clients, you say?...
Network administration in the IT sector is a Sisyphean task, an uphill battle to deal with new technologies, ward off cyber attacks, keep abreast of updates, and keep the tubes clean. Maintaining a network at optimum performance, keeping in mind...
I've always been a fan of science fiction, and, if pushed, a Trekkie. I'm fascinated as much by the technology as by the stories; by the philosophy as by Uhura. Those spaceships that seem to have been constructed not in a factory but by some...
We recently published an article about general backup monitoring with Pandora FMS, and a more specific one about monitoring Bacula, one of the most well-known Opensource backup administration platforms on the market. There are, of course, other...
We've spoken before on the blog about the importance of not only backing up your data (and the various Cloud-platforms available to do so) but also about the added importance of monitoring your backup systems. A rock solid system will allow you...
With more companies outsourcing specialized, or simply tiresome and ungratifying, work to third-party providers, SLA agreements are more common and in demand than ever, principally in the world of IT service management, networking and...
In a small provincial building society, the kind that were made extinct by the 2008 financial crash and by bad management, there worked a certain Manolo. In reality, he was an IBM employee, and he was there for basically two reasons: he was a...
One of globalization's many effects has been the creation of IT outsourcing, and the rise of countries such as India as global players in IT services. Extending networks out into cyberspace has given rise to the need and the possibility for...
Pandora FMS team unified all network maps into one, merging the Open Source and Enterprise maps into a single network mapping tool. Pandora FMS displays network maps in a completely graphical and dynamic way, being able to represent any network...
Why backup monitoring is fundamental A backup, for those whose IT knowledge is a little rusty, is a copy of certain files stored in a safe place for reasons of security. This practice usually covers you in case of incidents or problems on your...
Another PR disaster for a company whose initials begin with 'B'. After BP's monumental "Deepwater Horizon" catastrophe, and Tony Hayward's subsequent PR nightmare, BA boss Álex Cruz can apparently think of nothing better to do than follow in...
I wandered lonely as a hybrid Cloud, Wordsworth might have mused. But he would have been mistaken, as the hybrid Cloud has two close companions, the public and private Clouds. Nevertheless, hybrid Cloud is an evocative expression to conjure...
In a world where technology is a means to an end, monitoring isn't only checking availability, pinging, and performance; not everything is servers, databases and command lines...there's another kind of monitoring. It's subtle, but potent;...
E-commerce has grown into an almost two trillion dollar market since the first online purchase (of cannabis!) was made back in the heady, freewheeling days of ARPANET in the early 70s. Those pioneers of online consumer activity from Stanford and...
The exponential development curve of technology is sweeping away old paradigms as fast as we can get used to them, creating new spaces, both physical and virtual; new challenges, whether ethical or technical; and new ways of doing business,...
The ongoing technological revolution we’re living through is recalibrating personal interactions at a business level. From the support service which attends you when you have an incident on your network, to business partners scheduling a demo...
Are you looking for an alternative to TeamViewer? Have you scoured the Internet checking user opinions and comparative studies? Maybe you’ve decided it’s not worth the bother, and you’re going to stick with the tool you use at the moment,...
When faced with the technological plenitude offered by almost any company's IT infrastructure you might be tempted to think that installing a monitoring system to oversee each device, and alert your team when there's an issue, is the best bet....
When was the last time you checked your phone bill? Itemized all its contents and checked all those boxes? How could you know if your ISP is giving you the service you pay for? Does your network get saturated even though you're nowhere near your...
Information transmitted through networks circulates in the form of pieces of information. These pieces, these packets, contain the information necessary for the recipient to be able to sort and use that information. After being aware of this, we...
