Free support is great, but in a production environment, you may need faster and proffesional help. Pandora FMS and its worlwide partners offers commercial support plans that can give you up to 24/7 responses to any question. We designed the product, so we know how to help you. In the rare case of an actual bug in the system, we can correct it and update the software in a fraction of the time that a traditional software vendor would take. If you prefer to obtain support from a company in your geographical area, choose one of our partners. Click here to select a partner.
|Open Source code||Yes||Yes||Yes|
|Problem Resolution Support|
|Number of Incidents||10||Unlimited||Unlimited|
|Support WEB Access||Yes||Yes||Yes|
|Max. Initial Response||4 hours||4 hours||Inmediate|
|Upgrade to the latest version||Yes||Yes||Yes|
|Sponsored development priority||Yes||Yes||Yes|
This support is "the standard" support offered with the Enteprise Version. Small Enteprise support is for licences under 250 agents. Each 250 agents licence gets a free seat in one of our official training program PAT. Enterprise customers get discounts on volume for training. You can download the contract here.
This support is an opcional plus to the enterprise Support offered when the enterprise version is purchased. It includes unlimited calls and tickets and it's provided in English and Spanish languages.