Professional support

Free support is great, but in a production environment, you may need faster and proffesional help. Pandora FMS and its worlwide partners offers commercial support plans that can give you up to 24/7 responses to any question.  We designed the product, so we know how to help you. In the rare case of an actual bug in the system, we can correct it and update the software in a fraction of the time that a traditional software vendor would take. If you prefer to obtain support from a company in your geographical area, choose one of our partners. Click here to select a partner.

Subscription levels

 Small
Enterprise 		Full
Enterprise
24x7
Support
 Software
   Open Source code Yes Yes Yes
   Enterprise code Yes Yes Yes
 Problem Resolution Support
   Number of Incidents 10 Unlimited Unlimited
   Support WEB Access Yes Yes Yes
   Support phone No No 24x7
   Max. Initial Response 4 hours 4 hours Inmediate
   Emergency Response No No Yes
 Consultative Support
   Remote Troubleshooting Yes Yes Yes
   Performance Tuning Yes Yes Yes
 Additional benefits
   Professional Training No Discount Included
   Upgrade to the latest version Yes Yes Yes
   Sponsored development priority Yes Yes Yes

Enterprise support

This support is "the standard" support offered with the Enteprise Version. Small Enteprise support is for licences under 250 agents. Each 250 agents licence gets a free seat in one of our official training program PAT. Enterprise customers get discounts on volume for training. You can download the contract here.

24x7 Support

This support is an opcional plus to the enterprise Support offered when the enterprise version is purchased. It includes unlimited calls and tickets and it's provided in English and Spanish languages.

Community support

For many user questions, free support is available on-line:

  • Online documentation in our Wiki.
  • Mailing lists.
  • Browse the Online Library and investigate by yourself.
  • For a quick solution, try to search on our FAQ.
  • Browse our public forums