Professional support

 

Community support is great, but in a production environment, you may need faster and professional help. Pandora FMS and its worlwide partners offers commercial support plans that can give you up to 24/7 responses to any question.  We designed the product, so we know how to help you. In the case of an actual bug in the system, we can correct it and update the software in a fraction of the time that a traditional software vendor would take. 

If you are currently a customer, you can access from here to our support center.


Subscription levels


 Full Enterprise 24x7       Support
PROBLEM RESOLUTION SUPPORT
Number of Incidents Unlimited Unlimited
Support WEB Access Yes Yes
Support phone No 24x7
Max. Initial Response 4 hours Inmediate
CONSULTATIVE SUPPORT
Remote Troubleshooting Yes Yes
Performance Tuning Yes Yes
ADDITIONAL BENEFITS
Professional Training Discount Included
Upgrade to the latest version Yes Yes
Sponsored development priority Yes Yes